In Dec 2002, I reserved a studio (bed with kitchenette) for a 7 night stay with Rio Mar Hotels for $50 per night (excluding taxes). The total quoted price was $388.50 (including tax). Rio Mar faxed me a reservation confirmation. Two weeks before my trip, I noted an error in the confirmation fax. I called Rio Mar and spoke to them about the error. They told me that she would try to fix the problem. When they called me back, they left a voice mail informing me that the written quote I had been given was now being changed. They said the new rate was $62 per night (excluding taxes) for cash payment and $82 per night (excluding taxes) for credit card payment. The $30+ higher rate applied to all 7 nights of my stay at Rio Mar. They said the new higher rate would apply even if I kept with the original quoted dates. Rio Mar did not notify me by written or verbal communication of the higher room rate or their new payment policy until I called them. If I had not called them I would... more
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