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Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.

2.5 of 5 5851 North Andrews Avenue Ext., Fort Lauderdale, FL 33309
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Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.
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Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.
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107 reviews from our community

Traveler rating
    34
    17
    12
    16
    28
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20
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26
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (27)
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    (25)
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    (31)
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    (24)
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

First room smelled like smoke and was dirty. Got another room and it had drug dealer paraphernalia on the table and smelled like urine. Our 3rd and final room (should have got our money back and ran at this point) smelled of smoke and after awhile smelled like feces. Oh the added bonus a crack prostitute shared the room backing... More 

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you experienced so many cleanliness issues during your stay and that you did not feel completely safe at our hotel. Our guests' safety is very important to us, so please know that I am meeting with our security staff to review your comments... More 

Michigan
Top Contributor
210 reviews 210 reviews
87 hotel reviews
102 helpful votes 102 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I pulled up the wrong property on TA when booking... Had I read the correct hotel reviews, I would never have stayed here. I'll criticize a hotel when appropriate, but this place sets a new standard for over priced dumps. Not sure how they successfully maintain a franchise flag. Rooms are furnished with old banged up furniture. Rooms, all of... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Thank you for providing us with details about your stay. I was disheartened to read that regarding the cleanliness issues of our property. Please accept our apologies. As this hotel’s manager, I can assure you that my team and I are reviewing our cleaning process and inspecting each and every room to ensure your experience is not repeated. As well,... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

great staff, good hotel, location has tons of places to eat, wifi works great. Very well maintained property. Staff is extremely professional and friendly. House keeping does a great job. Safe neighborhood. Easy access.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

The feedback provided in your review is much appreciated. I am so pleased to read that our location was so convenient for you and that you had such a good stay with us. Your comments in regards to our staff are much appreciated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 27, 2014 via mobile

The hotel was not safe. Pretty sure we witnessed a drug deal in the parking lot. Room smelled awful. You could hear every sound from surrounding rooms. We checked out after less than 30 minutes because we felt unsafe. We forfeited the cost of the room and located another motel for the night.

Was this review helpful? Yes 1
Dayton, Ohio, United States
Senior Contributor
31 reviews 31 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 14, 2014

Moving out of the FT needed a nights sleep before we hit the road room was FILTHY unsafe I caught foot in bad concrete at steps fell cut hand badly nerve damage and a scar to beat........nothing but construction workers.........kitchen and bath full of hair and bugs........mattress full of stains I mean BAD ONEs!! Had no choice as we had... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the bad concrete on the stairs is unacceptable. I sincerely apologize for your experience. I discussed your comments with the team, and we are going to be working with our maintenance engineer to improve the safety of our stairs. As... More 

1 review
5 of 5 stars Reviewed September 19, 2014

My review is based on one employee in particular; your front desk clerk Gianni. Your employee was pleasant, polite and extremely efficient with a lobby full of guests. He made sure to check us in quickly with a smile and attended to other current guests filling their needs showing he could EFFECTIVELY multi-task. My mother and I were thoroughly impressed... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Thank you for taking the time to write a review of your stay. It's great to know that we were able to accommodate you and your family on such short notice. As well, I am so proud of my front desk associate for providing such efficient and professional service during check-in. Thank you again for sharing your experience with us.... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 25, 2014

Tub had drainage issues. Shower hose holder and sink handle was broken. Lamp and ironing board was broke.The noise outside was horrible. Never stay again..RUN from this hotel and don't look back. Dorothy the worker was very friendly and polite.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Tonda - I appreciate you taking the time to share your experience with us. I sincerely apologize for the multiple maintenance issues in your room. In response to your feedback, I will meet with the staff to review our maintenance policies and cleaning procedures to ensure your experience is not repeated. If you would like to discuss this further, please... More 

Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 21, 2014

Upon arrival, we were greeted in the "lobby" by some "shady characters." It looked like one of the residents had been kicked out and was sitting on the sidewalk with all of her belongs. Perhaps in a drugged stupor. A working girl brought her gentlemen caller to her room. We witnessed a Sheriff and EMT take some of the guests... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

I appreciate you taking the time to share your experience with us. I sincerely apologize for the lack in the level of cleanliness in your room and the unfortunate incident you witnessed due to some guests at our property. Please know that I have already met with my security staff to discuss this situation, and we are reviewing our procedures... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 15, 2014

After waiting 20 minutes in the lobby for the assistant manager, GiaNni to "check if housecleaning cleaned the room" he came back to tell me my room was ready. After checking the room, my wife and I immediately noticed that the beds sheets were not fresh. We both immediately knew that the reason the assistant manager left us in the... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Adrian - I appreciate you taking the time to share your experience with us. I sincerely apologize for the cleanliness and maintenance issues you experienced during your stay with us. In response to your feedback, I will meet with the staff to review our cleaning and inspection procedures to ensure your experience is not repeated. I will also make sure... More 

Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2014

I got a great deal on my room. I had read some other reviews and was a little hesitant..but I found the place to be a good experience. My room was clean and larger than expected. I was on the "highway" side but with the a/c running the noise was not an issue. Staff was polite and professional. The mattress... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Thank you for telling us about your experience. We are proud to know that you enjoyed your stay with us, and that our staff provided you with such quality service. We are so pleased to know that you found us to be a great value and that your room was clean and comfortable. Thank you again for your kind words.... More 

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Additional Information about Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.

Address: 5851 North Andrews Avenue Ext., Fort Lauderdale, FL 33309
Phone Number:
Location: United States > Florida > Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Fort Lauderdale Extended Stay
Extended Stay Fort Lauderdale

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