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Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.

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5851 North Andrews Avenue Ext., Fort Lauderdale, FL 33309
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Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.
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Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.
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116 reviews from our community

Traveler rating
    34
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    33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Worcester, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Noisey, scarey (strange man banging on our door late at night) and dirty. This is not a place for children. Pets are a!lowed here but since they do not seem to keep the property up you can tell where they have stayed. Even the parking lot was littered with trash.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Hotel isn't bad for a night or two. Although non smoking our room reeked of cigarette smoke. furnishings where nasty with rips and tears. Most baffling is the homeless family that evidently "lives" in the lobby. Sitting there all day long playing video games with earbuds in. Staff allows them to sleep on the floor in unrented rooms - do... More 

Was this review helpful? Yes 2
Tampa,FL
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 25, 2015 via mobile

we came to the area for a weekend get a way and this was the only only available hotel under $500/ night. My advice is it isn't worth your stay!!! Although the hotel is non smoking, our room reeked of smoke the second you walked in, a smell that lingered all weekend. The shower made a loud noise, the bed... More 

Was this review helpful? Yes 1
Santa Monica, California
Top Contributor
54 reviews 54 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed February 21, 2015

Dirty property, foul smelling room, blankets you didn't want to touch, and non-stop highway noise all night long. For a last minute room in South Florida in February this was all I could find that was not super pricey, I moved on to other accommodations as this didn't feel safe. As a female traveling solo, with a door opening directly... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that the property was dirty and that we did not meet your expectations. Please accept my apology. Your comments were reviewed by the staff, and we will ensure that our outdoors gets properly cleaned on a daily basis to make... More 

San Diego, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 11, 2015

Way overpriced for a dirty nasty room. Many guests were running around the place all night conducting "business" and driving recklessly through the parking lot. Non-smoking room reeked of smoke and a sign in the room said I would be charged $250.00 if I smoked in the room. They better not charge me!!

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Jack - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the room smelled like smoke and that there was too much traffic around your room. To make sure this doesn't happen again, I will meet with our security officer. The staff and I appreciate your comments, as it... More 

Pompano Beach, Florida
Top Contributor
117 reviews 117 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 2, 2015

My husband and I had stood here for a month and a half while they did work on our house we had everything redone in our house so it was quite a big job so this came in quite handy since we have a little bird with bird to him since they do take in a little birds and Pats... More 

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Manager_11525, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Denise - Thank you for your recent review of your stay. Your comments in regards to our staff are much appreciated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at fcc2@extendedstay.com, so we can speak directly.... More 

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 4, 2015

First room smelled like smoke and was dirty. Got another room and it had drug dealer paraphernalia on the table and smelled like urine. Our 3rd and final room (should have got our money back and ran at this point) smelled of smoke and after awhile smelled like feces. Oh the added bonus a crack prostitute shared the room backing... More 

Was this review helpful? Yes 3
Manager_11525, Owner at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you experienced so many cleanliness issues during your stay and that you did not feel completely safe at our hotel. Our guests' safety is very important to us, so please know that I am meeting with our security staff to review your comments... More 

Michigan
Top Contributor
210 reviews 210 reviews
87 hotel reviews
104 helpful votes 104 helpful votes
1 of 5 stars Reviewed January 2, 2015

I pulled up the wrong property on TA when booking... Had I read the correct hotel reviews, I would never have stayed here. I'll criticize a hotel when appropriate, but this place sets a new standard for over priced dumps. Not sure how they successfully maintain a franchise flag. Rooms are furnished with old banged up furniture. Rooms, all of... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

Thank you for providing us with details about your stay. I was disheartened to read that regarding the cleanliness issues of our property. Please accept our apologies. As this hotel’s manager, I can assure you that my team and I are reviewing our cleaning process and inspecting each and every room to ensure your experience is not repeated. As well,... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 28, 2014

great staff, good hotel, location has tons of places to eat, wifi works great. Very well maintained property. Staff is extremely professional and friendly. House keeping does a great job. Safe neighborhood. Easy access.

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Manager_11525, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave., responded to this review

The feedback provided in your review is much appreciated. I am so pleased to read that our location was so convenient for you and that you had such a good stay with us. Your comments in regards to our staff are much appreciated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 27, 2014

The hotel was not safe. Pretty sure we witnessed a drug deal in the parking lot. Room smelled awful. You could hear every sound from surrounding rooms. We checked out after less than 30 minutes because we felt unsafe. We forfeited the cost of the room and located another motel for the night.

Was this review helpful? Yes 1
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