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BEST WESTERN Gateway to the Keys

Certificate of Excellence
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411 South Krome Avenue, Florida City, FL 33034
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BEST WESTERN Gateway to the Keys
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BEST WESTERN Gateway to the Keys
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783 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN Gateway to the Keys
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Williamston, Michigan
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 7, 2013

We stayed here two nights while visiting the Everglades. Slightly dated but clean. Wireless internet is terrible---the wired internet was much faster, so I recommend you use that. This place is surprisingly hard to find; our iPhone lied and pointed us to a location several miles north, and you can't see it from the road.

Was this review helpful? Yes
GATEWAYBW, Manager at BEST WESTERN Gateway to the Keys, responded to this review

We appreciate your stay with us and hope you come back and visit us soon. We like to think our property as more than just a typical Best Western. We offer added ameneties like a hot breakfast, free guest laundry, upgraded linens, hot tub and the largest pool area in town. Our internet has had problems this last week since... More 

Selkirk, Canada
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 7, 2013

Clean hotel with all the amenites that you need. VG continental breakfast with regular fare, as well as scrambled eggs and bacon. Manager was very helpful and gave us lots of information in regards what was available in the surrounding area. Free laundry facilities...something you will not encounter anywhere else. Nice pool and hot tub area. Wifi only worked in... More 

Was this review helpful? Yes
GATEWAYBW, General Manager at BEST WESTERN Gateway to the Keys, responded to this review

I am very glad you enjoyed your stay with us and noticed some of our extra touches. A lot of our guests do not take advantage of the free laundry as you did. Next time you stay, there will be Wifi in the rooms. They are currently installing that as we speak. We are a great value especially with all... More 

1 review
5 of 5 stars Reviewed March 6, 2013

This was the best hotel we encountered on our trip to So. FL. Very neat and clean. Friendly staff and good breakfast. Easy access to Everglades and other sites including the Northern Keys.............

Review collected in partnership with Best Western

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GATEWAYBW, Manager at BEST WESTERN Gateway to the Keys, responded to this review

We really appreciate you enjoying your stay at our hotel on your vacation through out Florida. We like to pride our selves in the services and ameneties we provide for our guests. Hopefully you took advantage of all we have to offer. We are constantly impoving and hope you come see us again. Thank you for taking time and filling... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 6, 2013

Clean room, friendly staff. Excellent facility and location. Really nice pool, grounds and courtyard. Close to one crazy busy Walmart Laundry room was good but could use some spiffing up. Great breakfast Good value for the money if you get the good deal. Full price would be way too much to pay for this hotel.

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GATEWAYBW, Manager at BEST WESTERN Gateway to the Keys, responded to this review

I am glad you enjoyed your stay with us and hope you come back and visit us soon. I really appreciate your suggestion about our complimentary guest laundry room and will attend to it immediately. Hopefully you got to enjoy our pool and hot tub during your stay. I know it got a little cold for this time of year.... More 

Syracuse, New York
Top Contributor
114 reviews 114 reviews
43 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed March 2, 2013

Clean rooms with a frig and microwave. We used this because it is very near Bicayne National Park. Breakfast is well tended by a friendly and efficient staff. The breakfast room is very, very small for such a busy hotel. Only real complaint is that Internet access is very poor. Really could not use the Internet at all. Staff suggested... More 

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GATEWAYBW, Manager at BEST WESTERN Gateway to the Keys, responded to this review

Thank you for staying with us. We really appreciate you taking the time for writing this review. I apologize for the internet and that the problem is being fixed with our new upgraded fiber optic internet line that is being worked on right now. I really hope you visit us again and your complements about the breakfast staff have been... More 

St. Catharines, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 2, 2013

My wife & I stayed here for one night on our way to Marathon. The check in was quick, the gentelmen @ the front desk was very helpful & answered all our questions, The rooms where very big & clean, the king size bed was very comfortable we had a great sleep. The grounds & pool area where beautiful. Great... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
GATEWAYBW, Manager at BEST WESTERN Gateway to the Keys, responded to this review

Thank you for staying with us and I am glad to see that you were able to enjoy some time at our beautful poolside area. I really appreciate you taking time and writing this review and I will forward your comments to the staff. We are constantly working towards improving ourselves and meet your needs. Hope you can come and... More 

Orlando, Florida, United States
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 2, 2013

Made a reservation here for the convenience of access to the Everglades and Biscayne National Parks. When we made our one-day visit to the 'Glades our rationale to avoid camping was reaffirmed. Bugs galore! We hate bugs...Anyway, it was a typical Best Western. I do have a couple downsides to report. The hot tub and pool weren't heated which we... More 

Was this review helpful? Yes 1
Grand Junction, Colorado
Top Contributor
57 reviews 57 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 28, 2013

From the moment we picked up our rental car the great customer service of the evening shift began. Our Thrifty agent called for directions and was treated very nice by the staff on the phone so they were aware we were on our way. About halfway we called to make sure we were headed in the right direction because it... More 

Was this review helpful? Yes 1
Mount Juliet, Tennessee, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

Our experience at the B/W Gateway to the keys was just about perfect. The staff was extremely friendly and helpful. The room was spacious and clean. The one thing that could have been better was no wireless internet in the room. Wireless was available by the pool and in the lobby. There was a hard wire connection in the room... More 

Review collected in partnership with Best Western

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