We love the Emerald Grande and have stayed in several rooms, but Unit 205 East Tower is our favorite. It is a 3 bedroom corner unit and the balcony is HUGE! I love to sit on the balcony in the mornings and watch the fishing boats go out while I have my coffee, have lunch watching the action at the...
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Reviewed July 13, 2010
Wife and i stayed here with our two children recently. We had a two bedroom unit which turned out to be more than we really needed since there was also a bunk bed room that the kids absolutely loved. So the other BR went unused. Plenty of space. Very nice new kitchens. Beautiful bathrooms. Location is pretty nice. Lots to...
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Dear brianfnc,
Thank you for submitting your review. I am happy to hear that you enjoyed our location as well as our amenities. However, I am displeased to hear about your experience with the service. I apologize that some important things went unlooked during your stay and if you would like to discuss more in detail of some of the...
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Love this place and come here all the time with friends and family. The water is beautiful, and everything you could possibly need is within walking distance. The staff are all really friendly and the units are extremely nice and well kept. The only problems we've had are with some of the units we've rented in the East tower -...
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Dear BethStewartLenoir,
Thank you for taking the time to review our property. I apologize about the hot water problems you have experienced the last couple of times during your stays. Our maintenance team has been working very hard with the local water company to resolve this issue.
I also noticed you had an issue with the spa and if you...
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This was a great place and I would return. We were part of a group meeting so all of our meals were to off the menu but the food was fine. The suites were excellent. Had a 3 bedroom corner unit that looked brand new and everything was in working order. Staff treated us well and was very friendly and...
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Dear Longhorns83,
Thank you for taking the time to submit your review. I am pleased to hear how much you enjoyed your recent stay with us. Next time you come back to visit I recommend you asking our reservationists for one of our corners on the south end of the property. They have the large wrap-around balconies with less noise....
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I thoroughly enjoyed my visit to Emerald Grande Harbor Walk Village in Destin, Fla. and look forward to returning. The staff was utmost professional and courteous. They set up for me to make a deep-sea fishing trip. All I had to do was walk out of the hotel down to the docks to meet the boat. Everything went extremely well...
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had a wonderful time while staying here at the Emerald Grande the room was very well kept and clean the staff was very helpful and polite, I will be back to stay here again sometime in the near future
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We had such a wonderful experience we are going back for my birthday. The decor of the condo we were in was beautiful but the view was amazing. And just for us (I'm sure) they had fireworks. I can see why the Grande stay booked. Loved it.
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Dear Joanna T,
Thank you for submitting your kind review. We are glad you were able to enjoy the fireworks display. We're glad to hear that you and your family had a great time and we look foward to seeing you on your birthday.
Best regards,
Victoria
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I decided to stay at this property based on the 5 stars review on this website despites some of the recent negative reviews in July, 2011. I thought after those bad reviews, the management and the service at this property will improve by the time we arrive.
The reservation receptionist was terrible when we checked in at the hotel. Customer...
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Dear jbn60,
Thank you for submitting a review about your stay with us. I did notice from some of your other reviews that the stay you are describing is from back in August during the Emerald Cost Poker Run, also referred to as boat week. I would like to apologize for the reception you recieved upon arriving at our property....
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We have been traveling to Destin for over 18 years and with a family it is easier to rent a condo vrs. a hotel room. We have stayed at several different properties over the years, but last year had a problem at the condo we normally stay at, so this year we decided to try Emerald Grande. Everything in the...
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Dear slsiddall,
Thank you for taking the time to submit your review. We are pleased to hear that you enjoyed your stay during the Rodeo. We look forward to seeing you for next year's Rodeo!
Best regards,
Victoria
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Room had several problems. Ice maker was broken. Window shade on bedroom door leading to balcony was broken, we could not roll it up which meant we could not use that door. Sink faucet only worked in sprayer mode. Lint screen in dryer was missing. Wire rack in microwave was broken. Outside light next to balcony was missing the globe...
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