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BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites

2.5 of 5
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1900 Stirling Rd, Dania Beach, FL 33004
BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites
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Ranked #12 of 18 Hotels in Dania Beach
A recent review
5 of 5 stars Reviewed February 10, 2014
David P Ft Walton Beech, United States
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819 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites
See the most recent reviews
Strongsville, Ohio
2 reviews
2 of 5 stars Reviewed February 10, 2014

For late night arrival, Front Desk attendant is/was the rudest we have ever experienced!!! We were staying overnight then heading out on a Cruise. Front Desk attendant not helpful to anyone albeit in the Lobby or when he answered the phone and people were at the Airport trying to get to the Hotel!

Review collected in partnership with Best Western

Was this review helpful? Yes
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear MLSOLTIS: Thank you for taking the time to review our property. First I want to personally apologize about our Airport Shuttle and also regarding the attendant that received you upon your arrival. This is unacceptable and I assure you that steps are being taken to make sure this does not occur again. If there is anything else I can... More 

Ft Walton Beech, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2014

I spend a lot of time away from home traveling for business - i always stay at Best Western. This Hotel is the best i have stayed in within the US It is clean, the staff are trained very well, and the training is being used, The room was perfect, clean, comfortable and had zero issues. If there is a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear David P: Thank you for taking the time to review our property. It is great to hear how much you enjoyed our room cleanliness and friendly staff. We look forward to your return. Naisha Becerra More 

Ithaca, New York
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 9, 2014

We spent one night here before our flight left the following morning. The property appeared to be short staffed which seemed to lead to a lack of a proper welcome to guests checking in. In fairness, a large group had checked out for a cruise so the staff may have been harried. More employees should have been called in. Our... More 

Was this review helpful? Yes
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear nanci_h_b: Thank you for taking the time to review our property. Very glad you enjoyed our Hot and cold deluxe breakfast. I want to personally apologize that our staff seem not friendly during your stay. We have already spoken to our team about their level of friendliness also. We hope to have another opportunity to serve you in the... More 

Anchorage
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 8, 2014

Love Best Western but not this one. Not enough staff, nonsmoking room smelled like smoke and even had ash trays in it. Not enough towels,hair dryer started on fire. Took too long to bring a new one + towels. Never cleaned or made up bed. Breakfast was good that was about it. Would I come back or recommend? No

Was this review helpful? Yes
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear Tammy M Thanks so much for providing us with valuable feedback on your stay. We are deeply concerned and apologize about the situations you encountered during your stay. Your comments are being shared with our housekeeping and engineering team in order to improve the services and amenities to better serve you.I hope your give us the opportunity to serve... More 

Crown Point, Indiana
Top Contributor
50 reviews 50 reviews
37 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 8, 2014

business trip for me. There was a lot of activity at this location, but the front desk was moving well. The breakfast staff kept everything clean and full the crowd that was there. Would definitely stay here next time I’m in the area. Unfortunately I was in late and out the next morning, so other than the room and breakfast,... More 

Was this review helpful? Yes
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear Cliff x Thank you so much for your wonderful review. We work hard to provide a timely and prompt service and with a welcoming smile. It is always great to hear praise and I will make sure to pass it on to the team. Thank you again for your comments and we look forward to your return. Best regards... More 

Anchorage, Alaska
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 8, 2014

This was such a disappointment ! We we're put in a smoking room and the hotel was full, so they couldn't move us. 4 people in our room and only given 2 bath towels. Room was not very clean, cobwebs hanging off the ceiling . The hair dryer caught in fire and when I called the front desk it took... More 

Was this review helpful? Yes
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear prbarr Thank you for taking some of your valuable to write about your experience. I am disappointed to learn of your experiences and we apologize for the situations encountered during your visit. I shared your comments with our housekeeping and our maintenance team in order for them to look into the problem to ensure it does not happen again.... More 

Pittsburgh
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 7, 2014

We stayed here for 3 nights during a recent Florida trip. The staff on duty during our check-in were enthusiastic, friendly, and outgoing. The staff on duty at other times during our stay - not so much. The room was clean and had a fridge, microwave, coffeemaker (no safe). The bed was very comfortable. The bath lighting left me wanting... More 

Was this review helpful? Yes
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear Judithann Thank you for taking some of your valuable time to write your comments about our property. We take pride in our customer service skills and training and it is nice to learn that we are succeeding. We look forward to the opportunity serve you again in the near future. Best regards Naisha Becerra Front Office Manager More 

Avon, Connecticut
Top Contributor
245 reviews 245 reviews
42 hotel reviews
438 helpful votes 438 helpful votes
2 of 5 stars Reviewed February 7, 2014

was there for a family trip in January, (4 aduts, 2 rooms). Landed at the airport and called for the shuttle. was told to go out of the terminal, turn right, and wait by the sign that said hotel shuttles. we waiuted 4 minuntes, no shuttle. I called back and was told that we were at the wrong place, we... More 

Was this review helpful? Yes 2
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear Barefoothitchhiker Thank your for taking the opportunity to write your comments regarding your recent stay with us. I am disappointed to learn of the challenges encountered during your stay, and please know they are not a reflection of the services and amenities we proudly serve every day. In regards to the double charge of your room, I kindly request... More 

Whitby, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2014

Just stayed one night but WOW, if i returned to Ft Lauderdale area...i am coming back for the excellent service, front office staff bent over backwards to accomodate our early arrival, and all ground transportation from airport/ to Port Lauderdale . Thanks again for the great service!!!

Was this review helpful? Yes 2
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear Herme H Thank your for choosing Best Western Plus Fort Lauderdale Airport South Inn & Suites. I am deeply honored for your comments regarding our front desk staff, and that you were able to experience what we strive for, exceed our guest’s expectations. We look forward to the opportunity to serve and wow you again in the near future.... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2014

Stay at hotel for two nights before a cruise. Very close to airport and cruise port. Nice clean and quiet hotel. Could not believe how quiet it is for being right next to freeway. Breakfast was ok!! but I am not a breakfast person. Staff was very friendly. Two thumbs up to Carolyn at the front desk she went out... More 

Was this review helpful? Yes 1
Naisha B, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review

Dear Tina E Thank your for choosing Best Western Plus Fort Lauderdale Airport South Inn & Suites. Thank you so much for your wonderful review. It is always great to hear praise. We take pride in our customer service skills and training and it is nice to hear that it is paying off and I will make sure to pass... More 

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