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BEST WESTERN Crystal River Resort

2.5 of 5
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614 Northwest Highway 19, Crystal River, FL 34428
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BEST WESTERN Crystal River Resort
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Ranked #5 of 9 Hotels in Crystal River
A recent review
5 of 5 stars Reviewed September 16, 2013
Marlan T Wildwood , MO, United States
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357 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Crystal River Resort
See the most recent reviews
Wildwood , MO, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2013

very friendly staff. when they say dog friendly....they mean dog friendly. Very comfortable room... great restaurant next door. "Crackers"...right on the water and live music. Great seafood as well. My parents joined us next door at Crackers on one night for dinner. They live in the area and were very excited to find a great new place. They even said... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Thank you for taking the time to write a review of your stay with us. we appreciate hearing from our guests and are glad you had an enjoyable stay. We hope you will stay with us again. Frances Roberts, GM More 

Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

very nice lodging experience from check in, to luxurious rooms, a water front patio with crackers seafood restaurant next door, and finally a splendid buffet breakfast, with custom waffles, newspaper, and a computer to use. Walt Mangold from Tampa.

Was this review helpful? Yes 1
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Thank you for your review of your recent stay with us. We appreciate you taking the time to do so. We're glad you enjoyed your stay and hope you will stay again. Frances Roberts, GM More 

Alaska
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2013

This is a wonderful little getaway property. The staff are friendly, and the rooms are clean and well appointed. We have stayed here off and on for 17 years have never been disappointed. We recommend it highly, and say a big Thank You to the staff.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We appreciate your kind words. We look forward to having you stay with us again. Thanks Again, Frances Roberts, GM More 

Utrecht, The Netherlands
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 26, 2013

This Best Western has had its 'best' times a couple of decades ago. The hotel is situated in multiple older buildings. The rooms are smelly (moldy). The hotel has a very small pool, too small for the amount of guests residing here, and is situated on the waterfront. The staff at check-in was not very friendly or helpful. We felt... More 

Was this review helpful? Yes 2
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Thank you for writing a review of your stay with us. We appreciate hearing from our guest and will use the feedback to improve on our product. We hope that you will stay with us again. Frances Roberts, GM More 

Mt Dora, Fl
Contributor
12 reviews 12 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed August 24, 2013

I have been reading all the bad reviews, and nothing seems to be improving there. Smelly rooms, poor service, toilets overflowing, showers that don't drain, dirty furniture? Oh My Gosh! Who would ever want to stay there? I don't care how cheap it is. Where the heck is management? Someone should call corporate and AAA and tell them, it is... More 

Was this review helpful? Yes 2
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Please accept my apology for not meeting your expectations. We strive to have clean comfortable rooms for our guests. I assure you that we are working to corrrect any issues that come up. We appreciate your feedback and we take it very seriously. I hope you will stay with us again, Please contact me and I will personally see that... More 

Miami, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 22, 2013

Come here to enjoy the location, however do not expect the service to meet your needs. The crystal river is magnificent and the hotel has good amenities nearby or on property. Rooms are just adequate.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Thank you for your review of your recent stay with us. We appreciate the feedback from our guests. I apologize for the lack of service you received. I hope you will try us again. Sincerely, Frances Roberts, GM More 

Orlando
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 19, 2013

For the second time at this hotel rooms weep of mildew I was very sick, carpet damp again, furnisher dirty and soiled, wash clothes dirty, toilet over flooding, one light working in room light buds burned out, customer service was very poor upon check out no conversation, no thank you or how was our visit just given invoice, stove/refrig over... More 

Was this review helpful? Yes 3
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Thank you for writing about your recent stay with us. I apologize for the problems you had with your room. I assure you this is not typical and I hope you give us another chance. I will personally see that everything is to your satisfaction. Frances Roberts, GM More 

Tampa, Florida
Top Contributor
56 reviews 56 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 19, 2013

This is a big Best Western, especially during scallop season. But granted: although it was very crowded, the night was quiet. I guess everybody was just tired of being on the water all day. Room was good. Clean but just a bit odor of moisture. Swimming pool is just way (!) too small for this hotel. Breakfast very minimal but... More 

Was this review helpful? Yes 1
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Thank you for writing a review of your stay with us. We appreciate getting feedback from our guests.We hope you will stay again when you're in the area. Sincerely, Frances Roberts, GM More 

Merritt Island, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

I went during scalloping season, clean rooms, good breakfast, friendly staff, boat ramp, plenty of trailer parking, waterfront, pool and hot tub, nice resort without breaking the bank. There are lots of restaurants around, dive shop was very helpful, I think we have an annual vacation we'll be taking from now on.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Thank you for writing about your recent stay with us. We're glad you enjoyed your stay and hope you'll come again. Sincerely, Frances Roberts, GM More 

St.Pete
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 9, 2013

The rooms smelled of mold. So much so we had to request a change twice. The furnishings were very outdated and I felt a bit unsafe. The marina/pool area was nice to have close by, but thats about it. Hotel was close to boating and scalloping, and easy to get to

Review collected in partnership with Best Western

Was this review helpful? Yes 1
manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review

Thank you for taking the time to write a review of your stay with us. ?We appreciate the feedback. I apologize for the problems you encured during your stay and can assure you that this was an isolated incident. i hope you will stay with us again. Sincerely, Frances Roberts, MG More 

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