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Holiday Inn Express Crystal River

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1203 NE 5th Street, Crystal River, FL 34429
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Holiday Inn Express Crystal River
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Holiday Inn Express Crystal River
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563 reviews from our community

Traveler rating
    425
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    13
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    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

The rooms were clean and comfy, and the beds were comfortable. The only change I would make is to get rid of the pancake maker. Four days in a row it did not work. Mary would try to fix it, to no avail.

Was this review helpful? Yes
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Dear Guest, We are glad you enjoyed your overall stay. We apologize for the pancake maker not working during and for any inconvenience it may have caused you. We have corrected this issue and you will definitely be able to enjoy our delectable pancakes the next time you are in town. Thank you, Miranda H. Guest Services Manager More 

Senior Contributor
35 reviews 35 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My family and I go snorkeling/scalloping/touring in the Crystal River area every year. This holiday Inn Express is always very clean, the staff is very nice, and it is easy to get to Crystal River, scalloping, manatees, state parks, mermaid shows and some great local restaurants. The staff has always been very helpful with great suggestions on local restaurants and... More 

Was this review helpful? Yes
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Dear Guest, Thank you for taking the time to leave us with great feedback! We are glad you enjoyed your accommodations, the pool, and the customer service of our staff.We strive to provide all of our guest with 5-star stays and would love to hear back from you in regards to how we could have earned the extra star. Feel... More 

Auburn, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We checked into the Holiday Inn Crystal River on Friday March 13 2015 and checked out March 16th. The staff was very friendly at check in and we didn't need to check out because they put the bill under your door. The lobby was very clean as was the breakfast area. We stayed in a two queen bed room that... More 

Was this review helpful? Yes
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Dear Guest, Thank you for giving us a great review and for choosing to stay at our property. We are glad you enjoyed your stay from the quietness of your room to the hospitality of our staff. We look forward to having you back in the future when your plans bring you back to Crystal River. Miranda Hornback Guest Services... More 

Saint Cloud, Minnesota
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived late at night after a long flight and drive. The front desk staff was very friendly. The room was quiet and clean. The breakfast was sufficient. We stayed the night before a manatee swim and were happy breakfast was served early enough for us to eat beforehand. This was the best value the entire time we were in... More 

Was this review helpful? Yes
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Dear Guest, We are pleased to hear you enjoyed your stay with us! Many travelers come to the area to swim with the manatees and we are flattered you chose to stay at our property. We take pride in providing great service and are glad we were able to make your stay memorable. We hope to have you back in... More 

Panama City Beach, Florida
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Holiday Inn Express in Crystal River for an overnight stop on a trip to south Fl. The front desk staff were pleasant and there were two luggage carts available for unloading. The hotel had an elevator, which is a major issue for us. The room was comfortable and clean, although my husband found... More 

Was this review helpful? Yes
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Dear Guest, Thank you for taking the time to leave us a review. I am glad you found our staff hospitable and that you enjoyed the amenities of our property. We strive for 5 star stays with all of our guest and I'd love to hear what could have made your stay better. My email is Miranda@mymaverick.net and I hope... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed the night before a manatee swim. Conveniently located just a little ways back from the main drag in Crystal River. Had a wait at check-in as there was only one person available and while we saw cookies, one was not offered. The room was clean and pleasant, but the TV remote had buttons that didn't work and the cable... More 

Was this review helpful? Yes 1
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Thank you for taking the time to leave us with feedback. We are glad our front desk agent was able to point you in the right direction for great seafood! We hope the next time you travel back to the area we are able to provide you with the cookie, and comfortable sleep arrangements once again. Thank you, Miranda Hornback... More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

what a surprise ..great hotel...rooms are larger than expected ...bathrooms clean and very nice...free breakfast nothing great but coffee 24/7 is huge plus..and tastes good...usually stay at Marriott properties..could not find any in this area...gave this hotel a try and was very happy..will now look for Holiday Inn Express hotels in future when traveling. We will definitely stay here again... More 

Was this review helpful? Yes
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Thank you for taking the time to leave us a review. We are pleased you enjoy your stay and that we were able to provide you with the quality and comfort of the IHG brand. We hope to see you back in the future. Thank you, Miranda Hornback Guest Services Manager More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed at HIE on Feb 22 2015 to do the manatee swim the next morning. Rates were good. It was your typical holiday inn express - clean, nice room/bed, decent breakfast. The guy at check in was pleasant. My husband loves the cookies that are sometimes given at check-in (we weren't given one) so at check-out my husband inquired about... More 

Was this review helpful? Yes
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Tracy, Thank you for taking the time to leave us with feedback. All feedback is appreciated and we are always looking for ways to provide better service. We apologize if our front desk agent did not provide you with a cookie, and wasn't properly accommodating. Feel free to email me at Miranda@mymaverick.net if you have any other concerns. We hope... More 

Lexington, Massachusetts
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I have stayed here several times. The rooms are clean, the beds comfortable (with plenty of pillows rated either "soft" or "firm"), the shower good, the staff friendly and helpful, and the breakfast adequate. (Fresh fruit, other than bananas or maybe apples, would be an improvement. But that is a minor complaint.)

Was this review helpful? Yes 1
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Thank you for taking the time to leave us with a review. I am glad you enjoyed the comfort and cleanliness of our hotel, as well as the breakfast. You will be pleased to know that we are serving apples as part of our breakfast beginning next week. We appreciate your continued patronage and look forward to having you back.... More 

Montreal, Canada
Top Contributor
275 reviews 275 reviews
45 hotel reviews
220 helpful votes 220 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When my fiancée and I travel together we usually choose to stay at smaller, independent properties rather than family-oriented chain hotels, and I had never before visited any Holiday Inn, so it says a lot that we were very impressed by what a well-designed and comfortable property the Holiday Inn Express Crystal River turned out to be. The staff were... More 

Was this review helpful? Yes
Arshad S, Manager at Holiday Inn Express Crystal River, responded to this review

Thank you for taking to time to leave us with extensive feedback. We are pleased that you overall enjoyed your accommodations and the friendliness of our staff. You mentioned a couple concerns and I can assure you we are taking them into consideration, such as the in room safes. We hope to provide you with accommodations when your travel plans... More 

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