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Extended Stay America - Miami - Coral Gables

2.5 of 5
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3640 SW 22 St, Coral Gables, FL 33145
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1 room 1 guest
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Extended Stay America - Miami - Coral Gables
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55 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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  • All months
    (55)
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    (20)
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    (9)
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    (9)
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    (17)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 23, 2015

Went to check in at 1 am in the morning after a long flight. The woman at the front desk said, "my system just went into audit, so I cannot check you in for at least 20 minutes." No apology. No other solution. This was a prepaid reservation! Never again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Miami - Coral Gables, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were not given the proper service at check-in during your late arrival. In response to your feedback, I am meeting with our staff and will be reviewing our check-in process with them to ensure this does not happen again. Thank you again for providing... More 

1 review
5 of 5 stars Reviewed April 16, 2015

My husband and i stayed at extended stay on several occasions. Even though it is not a five star hotel, the exceptional service and care from front desk workers and manager make up for such. Ari, the service industry needs more like you...proactive, caring, friendly, helpful always smiling, works hard. Keep up the great job. Chris....omg...you are an asset to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Miami - Coral Gables, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed the care and attention of our front desk staff. I will make sure to show our staff your review and I am sure they will be delighted to see it. Thank you again for sharing your experience with us.... More 

Orlando, Florida
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed April 1, 2015 via mobile

We paid $179.00 through Expedia (thinking we were getting a deal...that's the standard rate). We brought two dogs...$25.00 each. Grand total of $229.00 and we got a room we should have paid $79.00 for, with someone smoking either below or to the side but a smoky room either way. (Wasn't smoky when we first checked in) and its a smoke... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Miami - Coral Gables, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you were not informed about our new dishware policy and that you experienced smoke odors during your stay. To prevent this from happening again, my team and I are working diligently to determine the source of the smoke odors and retraining our front... More 

Travelers are raving about these Coral Gables hotels

1 review
1 of 5 stars Reviewed March 29, 2015

The hotel is well located but it's just NOT worth it. The rooms are not clean enough (insects /mosquitos in the room), shower doesn't have enough pressure, old air conditioning system, and housekeeping doesn't come everyday so you end up with no soap, no shampoo, no towel, no trash cleaning. Besides, do not expect any complementary service that you find... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Miami - Coral Gables, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you encountered cleanliness and maintenance issues during your stay with us. To prevent this from happening again, my team is working diligently to make sure we better communicate the amenities we offer as well as having our maintenance staff make sure everything in... More 

Santo Domingo, Dominican Republic
Level Contributor
155 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed March 7, 2015

This is my second stay in an Extended Stay America and I am still not quite sure that I understand the model. It seems to me that the brand shaves cost by reducing services but not commensurate with the cost savings. I don't need anyone to make my bed for three days. I can do that. But it would have... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Miami - Coral Gables, responded to this review

Thank you for your review of our property. I'm so pleased to hear that you enjoyed the convenience of our location and had an overall positive stay. We are sorry we did not exceed your expectations on the towels and housekeeping service we offer; however, we are working hard to remedy these items. Thank you for choosing Extended Stay Hotels.... More 

Dallas, TX
Level Contributor
92 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 stars Reviewed February 25, 2015

Bathroom was dirty It had hair all over the place. I'm not a fan of this type of hotel because they do not offer daily maid service. I do like the idea the windows open and you can get some fresh air. The young guy working at the front desk is very nice and friendly.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Miami - Coral Gables, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that our front desk associate was nice and friendly. The problem you encountered with the cleanliness of the bathroom is not acceptable, and I sincerely apologize for your experience. I am personally going to work with my team to ensure that this... More 

Whitefish, Montana
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 18, 2015

This place is pretty basic, but clean and a good value for the price. Service was great - both staff members who helped us were very accommodating and helpful. Plenty of parking and within walking distance to great restaurants and shopping.

Was this review helpful? Yes 4
Olive Branch, Mississippi
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 18, 2015

Stayed here for 3 weeks for work. Construction didn't bother us as we were here for the same. Staff is good, cleaners need a little schooling on what and how to clean. Easy to get around. Watch the traffic. They are nuts here when it comes to driving.

Was this review helpful? Yes 2
Miami, Florida
Level Contributor
182 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed February 15, 2015

The team at the front desk provides excellent service, especially Ari the manager as well as Michael and Jessenia. The room was big and spacious and the internet worked well - I always pay extra for faster internet but internet is free if you are happy with basic service. The location is great, it is walking distance from many shops... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 26, 2015

Stay away unless you want to spend $200 on a $49 hotel!!!! Construction started at 7am next door and the room are old and had a bad odor I would recommend this hotel unless you are in a pinch. If I could take it back I would have never booked here. My girlfriend didn't even want to stay but I... More 

Was this review helpful? Yes 2
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