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The Westin Colonnade Coral Gables

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180 Aragon Avenue, Coral Gables, FL 33134
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The Westin Colonnade Coral Gables
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The Westin Colonnade Coral Gables
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571 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reading, United Kingdom
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here a couple of times on a recent work trip. A decent hotel but I think you can do better hence only three stars. Be wary of some of the fifth floor rooms on two floors where the stairs to the bedroom are so narrow you can't get a suitcase up there! Also mine and colleagues rooms had a... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Thank you for your feedback Paul. Our apologies if you were not fond of the townhouse room layout. We will also be taking steps to look into the musty odor you experienced in your room. If you are a SPG member please feel free to contact our Westin Experience Specialist, Danirah Welch, dwelch@westincoralgables.com so that she may assist you in... More 

Jacksonville, Florida
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Was here for a wedding and yes it was very beautiful. The ceremony room was nice as the bride entered from the staircase. Before the reception there was a cocktail hour where a premium bar was great!!! Coconut shrimp and other treats. This is a nice place to have a wedding and reception.

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Delta-Imperial! I am happy to hear that you had such a great time at the wedding. We hope to see you again should your travels bring you back to South Florida! Best Regards, Matt Lahiff General Manager More 

CT
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Over the last 4 years, we've traveled to Miami at least twice a year to visit our son at the U. Every hotel had its pluses and minuses, but the Westin comes out on top for location and customer service and is the one hotel we can rely on every time we visit. It's location (on Miracle Mile), a wide... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hi Susan! We are so happy to have been a part of your trips to Miami while visiting your son at UM. We are currently undergoing a few great refreshments and truly take our guests’ feedback as tools for improvement for the future as well. We hope to continue to be part of your trips to South Florida, we encourage... More 

Philadelphia, PA
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I need to stay in a hotel it involves several phone calls to many locations to find the right place. I'm allergic to chemical air fresheners, many cleaning products, and the VOCs given off by paint, new carpet, caulk, etc. One conversation with the head of housekeeping, David, set me at ease. He let me know that they do... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hi Doxie! Thank you for such an amazing review. We strive to make sure that our guests special requests are all taken care of to ensure their maximum comfort during their time with us. We are delighted to see that David was able to ease your worries and accommodate your in room needs. We will be sure to thank him... More 

Charlotte, N C
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed at this Westin property earlier this month while visiting the University of Miami with our daughter. It was very conveniently located to the U, good local restaurants and shopping (the Miracle Mile). The staff were particularly helpful in recommending good local restaurants. We did have one prolem with our room; the shower had hair on the wall when... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello DukeFan! Please let me begin by welcoming you to the UM family! We are delighted to be your hotel of choice when visiting your Daughter during her college years in Miami! I will be sure to thank Danirah for her warm welcome to you and your family. We would hope to see you again very soon. Best Regards, Matt... More 

Minneapolis, Minnesota
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

From the time I was dropped off and checked in, I felt good about the service. It was friendly and very helpful. The woman at reception and the room service crew were near-perfect. I really liked their attitude and demenor. But little things that are important to me, like making sure all of the channels on the TV work (especially... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello Jay! Thank you for taking the time to give us your feedback. I'm happy to hear that you had such great encounters with our team. I will be sure to reach out to our Engineering team to see what we can do about the TV trouble you were having. We want to ensure that all guests can enjoy some... More 

Park City, Utah
Top Contributor
59 reviews 59 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family recently went on a cruise and arrived in Miami one day early and stayed at the Westin Colonnade. The location is great and very convenient. The are good restaurants and shop close by and easy walking. The staff were all very friendly and helpful. The room was nice, but we found the bed uncomfortable. The pool area was... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Talk about a tropical vacation hrdirsteins! Thank you for choosing us as your stop before you departed on your cruise. I am happy to see that you were able to enjoy all of the local shops and restaurants our great neighborhood has to offer. We are in the planning stages of making some changes to our hotel and new beds... More 

Kalamazoo, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for several days the first week in April, 2015. The hotel presents an inviting grandeur beginning with a very attentive valet staff. The large entry doors swing open automatically allowing easy access into the hotel. Excellent signage will direct you to the hotel front desk on the second floor. The public areas have several quiet alcove seating areas... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hi Gofree! You definitely enjoyed every aspect of our hotel and we wouldn't have it any other way. We truly hope to see you again should your travels bring you back to our lovely neighborhood. We would be delighted to continue to create exceptional experiences for you. Best Regards, Matt Lahiff General Manager More 

New York City, New York
Top Contributor
64 reviews 64 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 17, 2015

This was my second visit to the Westin Colonnade, and it reinforced some of my experiences from the first visit. First, Umberto, the concierge, is a big plus for the hotel. He is always enthusiastic and smiling, and can't wait to help you. A perfect representative for the hotel. However, other aspects were terribly inconsistent. One day our room was... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello RBAceo! Thank you for your kind words about Humberto, a truly valued employee! Please accept my sincerest apologies for any inconsistencies you might have experienced during your time with us. We truly want to provide a relaxing stay for all of our guests and experiences like this help educate our staff on what areas should be revisited. I hope... More 

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed April 8, 2015

Kathy who works at the front desk is one of the best employee's the Westin has. She is so friendly and will help you with anything she can. If you would like a certain room, she does her best to ensure you get that room. Her friendly smile and the way she

Was this review helpful? Yes
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Marilyn, I can't thank you enough for your kind words about Kathy! She is truly one of our many shining stars and I will be sure to share that with her. Thank you again for taking a moment to speak such amazing words about our team member, we hope to see you again when your travels bring you back to... More 

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