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The Westin Colonnade Coral Gables

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180 Aragon Avenue, Coral Gables, FL 33134
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1 room 1 guest
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The Westin Colonnade Coral Gables
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611 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brazil
Level Contributor
180 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My room was a 5 min walk from the elevators. The hallway is a maze and the room is not easy to find. The hotel should change this somehow. The room itself is not bad, very spacious. However, it is in need of an urgent conservation. The AC is extremely loud and bathroom walls are old and stained. This hotel... More 

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Chevy Chase, Maryland
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Ended up here because my usual place was booked and recommended The Westin. Since there seems to be a lot of renovation going on they get a break, but the check-in and elevators to rooms are in a weird place with little direction to get there. Easy to get lost looking for it. Lack of someone out front to direct... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello Neil, Thank you for your review. You are correct we are refreshing our property and part of this refreshment is to include better directional's for our late night guests. Along with that we are redoing our guest rooms and hope to provide a new refreshing look and experience for all of our guests. We hope that you will allow... More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We were scheduled to tent our house in the Gables and needed a pet-friendly hotel. The pet-friendly Biltmore was fully booked so we opted for the very pet-friendly Westin, a choice hotel brand when I travel, along with the affiliated Ws. The location is prime Coral Gables - a block north of Miracle Mile off of Ponce near many of... More 

Was this review helpful? Yes 1
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello GreyTravelor!, I am so proud to be part of such an amazing team! This review truly inspires us to continue to provide the amazing service that I know our team does so well. We are delighted to have been able to make sure your stay with Ginger was a great one. I will be sure to share this glowing... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I travel a lot for business and thought I would try Coral Gables for a night. There was a wedding going on in the hotel which took up many rooms. The first room they put me in was a bi-level room, the bellman left my luggage in the lower level. As soon as he left I wondered how I would... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello Dawn, Thank you so much for your gift of feedback. Our apologies for any inconveniences that might have occurred during your time with us. We will address the gap in service with our bell staff to prevent this from happening in the future. We are also going to be addressing the layout of the room type that you were... More 

Miami, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I had my wedding in the Rotunda at the Westin. The catering staff was a pleasure to work with, especially Patricia! (She's amazing!!!!!!) The food was delicious and exactly as served and presented at the tasting. BUT, when my wedding guests went to reserve rooms under my "reservation block" it was an absolute nightmare!! My guests were told there were... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Greetings Erika, The Rotunda is truly an amazing venue for a wedding and we are elated that you were able to make such an important moment of your life happen here with us. We truly pride ourselves on great customer service and we want that to be a trend all across the board. With that, we have shared your concerns... More 

Miami, Florida
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Reservations central department does not communicate with this hotel's staff. This hotel's staff does not return phone calls either. Catering department is outstanding. The pool area and pool is old and small.

Was this review helpful? Yes
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Greetings! Thank you for taking the time to provide us with your feedback. Our apologies for any inconvenience that occurred with the central reservations department. For any future inquiries I invite you to contact our Westin Experience Specialist, Danirah Welch ( dwelch@westincoralgables.com) and she will be delighted to assist in any way possible. I am also excited to share with... More 

West Hollywood, California
Level Contributor
107 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel a couple of years ago, had a wonderful experience, and was anxious to get back. There are a lot of strong point for this hotel. The location is superb, right in the center of this charming city. You can walk to restaurants, stores, just about anywhere you want to go. The staff is quite friendly.... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello Jonathan, Thank you for your gift of feedback. We are delighted to see that you will be returning with us in the future. I assure you that, as promised, our renovations will truly bring some amazing changes and an exciting new environment. This will address any issue you experienced with our townhouse room. Westin Heavenly amenities have not been... More 

Maitland, fl
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great stay at this hotel recently, for our anniversary. It's great because it literally backs right up to Miracle Mile which has great shopping and higher end restraunts, as well as Barnes N Noble, and Starbucks. In addition, they upgraded our room, we stayed in a really unique room that had a staircase and two levels, the... More 

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TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello Carmelita, Thank you for taking the time to provide us with your feedback! We are truly honored to be part of your anniversary celebrations. We hope to continue to be your destination of choice in South Florida! Best Regards, Matt Lahiff General Manager More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

I was in Coral Gables on business and stayed at the beautiful Westin Colonnade Coral Gables. Everyone that works at this hotel was a pleasure to meet. They knew my needs before I did. The bed was so comfortable and I loved the robe and the hotels shampoo, conditioner and lotion. The rooms were clean and quiet with a great... More 

Was this review helpful? Yes
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello Ginnie, Thank you so much for your amazing review! I am delighted to see that you enjoyed all of the Heavenly amenities that we provide here at The Westin Colonnade. We hope to see you again should your travels bring you back to sunny South Florida. Be Well, Matt Lahiff General Manager More 

Mexico City
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Coral Gables is a very cool and relaxed area. And If you book a Westin there, nothing can go wrong. The staff was amazingly courteous (Maria and Joaquin, specially). Is located just one block away of the Miracle Mile, when you can have great food options. I was a little disappointed with the pool. I was expecting something better, because... More 

Was this review helpful? Yes 1
TheWestinColonnade, General Manager at The Westin Colonnade Coral Gables, responded to this review

Hello Sebastian, Thank you so much for your kind words! Our team is truly one of a kind, I will be sure to thank Joaquin and Maria for the courteous service. We are excited to share with you that we are currently refreshing our pool area! We hope that you will visit us again so that we can continue to... More 

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