This is how we spent our "romantic" anniversary: waited in line 1 hour to check in. first night slept horrible on the worse bed ever. waited in line 40 minutes the next day just to change rooms. 2nd room had no phone or shower curtain. finally got a shower curtain but the tub would not drain & would fill up...
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WOW - such an extreme of reviews today...most concerning here is the reference to our Front Desk management which we know are being groomed and trained and monitored for a different level of performance than was expressed here....
sorry we were seemingly not quick enough in our response and recover...
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We stayed here as a young British couple last week and had a really great stay. The staff were really friendly and helpful to us (letting us use the pool after we'd checked out, storing our luggage and finding us a cheap cab) The pool was great - always seemed to be warm and clean and all the furniture outside...
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Brilliant!!! love that sort of British reply..and thank you for making note of the need to keep these reviews in perspective..
For those who are truly interested in perspective...check us out onm Facebook...
thank you,
jim
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Upon our arrival we were given an upstairs accommodation. My friend had hip replacement in February and could not handle the stairs. We were moved to a first-floor room only about 50 feet from the restaurant which made it very comfortable for her. The young lady who waited on us in the restaurant (I am sorry I forget her name;...
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I thought the rooms here were average, mine was not dirty or gross, just average. The halls were a little below average, they could use quite a bit of work. The layout was great, free, big parking lot, right on the beach with entertainment everywhere. They are right at a trolly stop so you can ride up and down the...
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and we agree on the need for work on the corridors...a major rehab / renovation project, and we agree with all your other complimentary comments...thank you
Readers at large...if you are paying attention today - we are batting 500% for favorable reviews...not bad for a 500 room resort, and we are indeed working on the resolution and improvement in areas...
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I am a local of cocoa beach and have been to this hotel for a few events but never stayed over night. I will not stay over night again after my experience here (not even with a "living social/groupon deal) basic rooms are below average and smell soooo moldy and averge rooms are ok. Moved rooms once,air broke in other...
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Sounds a little harsh...especially after reading the review before...and just having a very successful Living Social campaign, and after hosting Fiesta Brevard for the local community and having so many locals join us over the wkend for the Car and Boat show and who join us on Thursdays for Jazz night.....
We are working to win over guests and locals,...
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The resort is great. Service is amazing they take care of their guests. I truly loved the view from my room 621 and my kids loved the close approximity to the beach and the amazing kids pool. The rooms are not modern at all but they are cleaned spotless everyday. Mambas live entertainment was lot of fun in the evening....
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WOW - a 10 day trip....very few places can be at their best 10 days in a row...
Thank you for your applause!!
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For the money we spent this place was great. The resort over all was nice. The pool was nice, the staff was nice, the restaurants were nice, and the location was great. The room was not that clean but we spent very little time there. The cleaning person did accidentally take my sons stuffed shark and they never did find...
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Thank you for your kind comments - we are a great Value and we are adding staff and training and being ever vigilent about Cleanliness, so sorry we may have fallen a bit short here...sometimes its wear and sometimes it's cleanliness...we are working on both factors.
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Upon looking at the pics of the hotel online, it appeared to be a decent hotel in an ideal location. However, upon arrival, I was confronted with something completely different. While the pictures of the rooms are a correct representation of what the rooms look like, they must have been taken on opening day when everything was maintained as it...
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sorry to hear of your disappointment, yet pictures of roms that were taken just a year ago, could NOT have fallen into such a total state of repair in such a short period of time...
and,
so you know - this past weekend we hosted a major Car Show in our Parking Lot and were hosts to hundered of families...
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I only stayed here for 2 days but I seen enough to give anyone a good idea about this m/hotel.I will start with the good and then go to the bad. The outside of the hotel is nice. The pool area is small but very nice. I like how they have a theme park look. I love the outside rec...
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Sir or Madam: with all due respect, the pool is large, the pictures are accurate and your foul language throughout does not deserve a complete reply.
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It was a little older but the price was good, pool was great and the beach access was great!
Thank you so much!!
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Good Morning All,
Hope you can detect from reading my comments and replies in the past, that we take the input and feedback of this forum seriously. We know we have alot to do, but we also know from our Guest Service Scores internally, and on our Facebook page and from our repeat guests, that we are making progress,
Before...
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