When calling to confirm the 4 br house we had at West Haven, we were offered an upgrade to a deluxe home which we were very happy to receive. The customer service over the phone was astonishingly warm and very helpful. It made me even more excited about our trip! The home was very nice and comfortable. It did us... more

We arrived at 1:00 and went to the main office to check in. Upon arrival we had a very bad experience. First the front desk clerk told us that we could not check in before 3:00pm or it would cause a fee. Next they put a $300.00 hold on our credit card for a deposit. In the house the beds... more

In May'09, my family and I stayed at Windsor Palms in a home on FanPalm Way. Our first impressions after passing thru security(who were very nice and sharpley dressed) was that is a very nice neighborhood with impeccable groundskeeping that seems to go on all the time. The communal clubhouse and pool area was fantastic and super clean. Our house... more

Our family of 3 generations (and 10 members) stayed at a Windsor Palms villa managed by IPG. The villa was completely satisfactory in all respects and the service given by IPG at their office (at the western end of the I-92) was faultless. Everything worked like clockwork and the staff carried out their duties competently and in a most pleasant... more

We went for a fortnight to a villa at Windsor Palms, Kissimmee area November 10th to Nov 24th 08. Firstly we had to drive all the way to Clermont from the airport (great at midnight after a (delayed) 9 1/2 hour flight from England and 2 hours getting out of the airport), then you have to drive to your villa.... more

It was obvious on first impressions that the "villa" was lacking in attention as there was notable mildew on the stucco exterior of the home. Upon entering to the "Villa" we were greeted by the chirping of a smoke detector which had a battery that had failed. All of the surfaces, especially glass, were covered by a thick layer of... more

Booked a townhouse in Windsor Hills Orlando through goldenflorida.co.uk in the UK. IPG are the managing agent. Stayed in a three bedroom townhouse in windsor hills. Very clean and tidy and no problems at all. Splash pool had heating which we requested in advance. Can easily recommend IPG and Windsor Hills more

I recently stayed for three nights at Windsor Palms (an IPG condo) for my trip to Disney. The condo was clean, very close to grocery stores, restaurants, camera shop, you name it. The neighborhood was very quiet. There was a community pool and basketball/volleyball area for kids. Very safe, gated community. Our condo was 2 bdr, 2 bath, washer and... more

We rented a home with IPG directly, based on its affiliation with Best Western, which we understand no longer exists, for a few days after a great stay at a Marriott Residence Inn and a Disney Cruise. They gave us a 5 bedroom house in the Cumbrian Lakes "gated" community which appeared nice at first. House was filthy. Carpets were... more