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All 14 Bonita Springs hotels

BEST WESTERN Bonita Springs Hotel & Suites

2.5 of 5 Hotel   |   27991 Oakland Drive, Bonita Springs, FL 34135-6232 (Formerly Baymont Inn Bonita Springs/Naples)
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Ranked #11 of 14 Hotels in Bonita Springs
A recent review
4 of 5 stars Reviewed August 16, 2014
826juanp
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196 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tahlequah, OK, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel with a group of friends traveling in Georgia and Florida for 3 weeks. We made the reservations about 10 months in advance based on good reviews on TripAdvisor and the reasonable advertised rates. When we pulled up to the hotel it became obvious that something was going on. The covered entry to the hotel was... More

Review collected in partnership with Best Western

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LLB65, Guest Relations Manager at BEST WESTERN Bonita Springs Hotel & Suites, responded to this review

Thank you for taking the time to review our hotel. We understand that renovations are tough on our guests. We do the renovation so that we can offer our valued guest present and future the most up to date fashion and style that a hotel can offer. In realizing the difficulties this may present we secured wonderful accommodations 1 mile... More

Elizabethton, Tennessee, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

While traveling in Florida for 16 days and with a group of 25, we stayed at several Best Western location, all were very pleasant and comfortable except this location, Bonita Springs. Upon arrival workers were in the lobby, if that is what you would call it. The floor was broken up and very dangerous to walk around. The check in... More

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LLB65, Guest Relations Manager at BEST WESTERN Bonita Springs Hotel & Suites, responded to this review

Thank you for taking the time to review our hotel. We understand that your group was very dissatisfied and renovations are tough on our guests. We do the renovation so that we can offer our valued guest present and future the most up to date fashion and style that a hotel can offer. In realizing the difficulties this may present... More

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

I was traveling with a group of 25 people and we were staying at various Best Western and Best Western Plus hotels across Florida. We stayed at this hotel September 20th. This is by far the worst one we stayed at. I can not recommend anyone stay here. When we arrived it was clear MAJOR renovations were underway that we... More

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Nashville, Tennessee
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We made our reservations a year in advance since we were a large party of 25 people traveling through Florida in September 2014. Let me say that we should have been advised of the MAJOR renovation being done since May before we arrived. This hotel should have never been allowed to accept reservations. The tiles in the lobby area were... More

Was this review helpful? Yes
LLB65, Guest Relations Manager at BEST WESTERN Bonita Springs Hotel & Suites, responded to this review

Thank you for taking the time to review our hotel. We understand that your group was very dissatisfied and renovations are tough on our guests. We do the renovation so that we can offer our valued guest present and future the most up to date fashion and style that a hotel can offer. In realizing the difficulties this may present... More

Williamson, GA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I am a member of Best Western Rewards and a road warrior. I just wanted to clarify this before you read this review! A group of 25 of us made reservations here via telephone. When we arrived at the location on September 20, 2014, I asked one of our companions in the parking lot (jokingly) if they were issuing hard... More

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LLB65, General Manager at BEST WESTERN Bonita Springs Hotel & Suites, responded to this review

Thank you for your feedback on our hotel. We do realize that renovations are a very tough time and we do try to make our guests as comfortable as possible. While the hotel is under renovation we have made sure that we have set up accommodations 1 mile down the streets and offer this as a alternative to staying with... More

Grosse Ile, United States
1 review
1 of 5 stars Reviewed 1 week ago

Hotel should not have been accepting guests. Lobby totally unusable. Milk spoiled. Yogurt more than month expired. Phone on desk not working. Staff didn't know what english muffins were and delivered cold coffee when urn ran out!

Review collected in partnership with Best Western

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LLB65, Guest Relations Manager at BEST WESTERN Bonita Springs Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be making all the necessary changes to insure we have satisfied guests . Renovation is never easy and although we try our best to make all of our guests as comfortable as possible it... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 16, 2014

Nice rooms, very comfortable with two cozy queen beds, fridge, microwave, great TV with premium channels. The cleaning personal were very helpful. They would clean our room and changed towels everyday. Breakfast was served until 9 AM, the only problem with it is that the breakfast room is too small. Very conveniently located, I-75 exit 116. Near shopping centers about... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

Clean, comfortable accommodations at a good price. Be sure to inquire about AARP discount, where applicable. Adequate continental breakfast provided. Pool area clean and shady. Easily accessible from major travel roads.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Martinez, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

The hotel staff was very helpful and courteous. Room was very clean ans spacious. If there was a negative it would be that the exterior was under renovations so the parking lot was a mess with all the equipment occupying the area. They were out early working very loud.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Miami, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 9, 2014

There were no real problems with the Bonita Springs site. It was just very average. The customer service was normal, no above and beyond. Breakfast was ok. It was just a Best Western (not a Plus) so there are no eggs, meats, etc. Also there was construction taking place....which may lead to a better experience in the future. But the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN Bonita Springs Hotel & Suites

Address: 27991 Oakland Drive, Bonita Springs, FL 34135-6232 (Formerly Baymont Inn Bonita Springs/Naples)
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Bonita Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Bonita Springs Hotel & Suites 2.5*
Number of rooms: 60
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Also Known As:
Best Western Bonita Springs Hotel Bonita Springs
Best Western Bonita Springs Hotel And Suites
Bonita Springs Best Western

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