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Holiday Inn Express Bonita Springs

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27891 Crown Lake Boulevard, Bonita Springs, FL 34135
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Holiday Inn Express Bonita Springs
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Holiday Inn Express Bonita Springs
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149 reviews from our community

Traveler rating
    46
    39
    35
    19
    10
See reviews for
34
58
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23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

They were nice enough to upgrade us when our room was really bad but the whole place really needs redoing. There was mildew all over the windows and the pool was kind if icky. We stay in holiday inn express all the time but not in this one again.

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you for your recent review of your stay at the Holiday Inn Express Bonita Springs. I sincerely apologize that your recent stay was not an enjoyable one. I apologize that the room and pool cleanliness was not up to the standards that you expect when you stay at a Holiday Inn Express. We will begin renovating our hotel in... More 

Greater Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed one night while road tripping around Florida. It was a convenient location, and very quiet. Staff were friendly, room was clean & tidy. Breakfast was your typical buffet style food, but handy when travelling. Didn't like how the staff members hung around the back door to car park smoking. Even though one was well mannered enough to help... More 

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you for your recent review of your stay at the Holiday Inn Bonita Springs. I was pleased to read that you enjoyed your stay and the staff met your expectations. I agree with you that the staff should not be smoking near the guest entrance. This is against the policies of the hotel and I will personally investigate and... More 

Roanoke, Virginia
Top Contributor
113 reviews 113 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location, the location does need an upgrade to keep up with the other Holiday Inns the wife and I have stayed in on our trip to south Florida. We got there early so we took a ride to Sanibel Island for lunch and came back about 4 to check in to the Hotel. A quick check in and we... More 

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you for your recent review of your stay at our hotel. I am happy that the staff was friendly and provided great service. We are planning to make major updates to the hotel in the very near future that will greatly enhance the guest experience. We are very excited and hope you will stay with us again on your... More 

State College, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We arrived at 3:45 pm (the check in is 3:00). There was a line of four families with no one at the front desk. We all waited for about 5 minutes before I yelled "excuse me, could we have some service?" into a room where the two staff were lounging and chatting. When she came out to check us all... More 

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you for your recent review of the Holiday Inn Express Bonita Springs. I apologize for the poor Customer Service that you experienced during your recent stay. I understand that this is not the service you expected when you reserved your room. I have recently started as the General Manager this past week and we are in the process of... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

When I arrived to check in for my friend's wedding weekend, I was cheerfully greeted by the young woman at the front desk and given keys to Room 427. On my way to the elevator I passed by a filthy couch and chair in the lobby and noticed holes in the carpet. I was a little nervous. When I got... More 

Was this review helpful? Yes 1
Talisha D, General Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you for your recent review of the Holiday Inn Express Bonita Springs. I apologize for the poor condition of the room. I will personally share your comments with the staff and provide additional training to make sure that our rooms are in the condition that you expect when you stay at a Holiday Inn Express. We will be renovating... More 

Beaufort, South Carolina
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I want to say great things about this hotel, mainly because of the outstanding employees at the front desk, but it is tough. The room was dark and very dated.....two lamps with dim, very dim, bulbs....the shower wouldn't drain so we showered in a puddle. The front desk had it taken care of in an hour. They touched up paint... More 

Was this review helpful? Yes
Talisha D, General Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you for the kind words regarding the Holiday Inn Express Bonita Springs staff. We appreciate your comments. It is with pleasure that I inform you that we are undergoing a renovation to being April 2015 that will bring the hotel up to date with all the latest and greatest style and décor. We hope you will visit us again... More 

Sebastian
Top Contributor
85 reviews 85 reviews
8 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We used points so it was a free night, but the cost to stay here is very reasonable. They allow pets which doesn't thrill me and I'd asked for a pet-free floor and wound up on the second floor, but it was extremely quiet and the room was larger than I expected. The bed was a little mushy and the... More 

Was this review helpful? Yes
Talisha D, General Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you for your words of praise for the staff. We all work very hard to please our valued guests such as yourself. I hope it will ease your mind to know that pets are only permitted on the first floor and it is based upon availability. We go through a thorough cleaning process after checkout to prepare a pet... More 

Walt Disney World, Florida
Top Contributor
69 reviews 69 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We spent one night here while on business in Fort Myers beach, mainly because of proximity. I was not impressed. The location is good, right off Bonita Beach Road. It was also a quiet area. The staff was friendly. The rooms were not really up to HIE standards. Pretty worn. The elevator was the slowest machine I ever seen in... More 

Was this review helpful? Yes
Talisha D, General Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you for your recent review of the Holiday Inn Express Bonita Springs. I apologize for the condition of the rooms. We are currently working with our staff so that we do not sell any rooms that are not up to the standards that you expect when you stay at a Holiday Inn Express. I hope that if you visit... More 

Iowa
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2015

We stayed here from Feb.11-14th, was pleasantly surprised at how nice it was. I had read some of the reviews and was worried. The staff was super friendly even the manager helped us answer a question when we were playing trivia crack. The breakfast was very good. I recommend the cinnamon rolls... Travelers from Iowa

Was this review helpful? Yes 1
Talisha D, General Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tracy Polo General Manager More 

kmiller370
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2015

Where do I start? The door to our room wouldn't latch so we emptied our room of personal belongings each time we left the hotel. We reported the problem the first morning and three days later it still had not been repaired. Over the weekend numerous rooms were not cleaned, including ours. The phone in our room didn't work. By... More 

Was this review helpful? Yes 1
Phil T, Manager at Holiday Inn Express Bonita Springs, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Phil... More 

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