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Embassy Suites Boca Raton

3.5 of 5 661 NW 53rd Street, Boca Raton, FL 33487
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Embassy Suites Boca Raton
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Embassy Suites Boca Raton
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595 reviews from our community

Traveler rating
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    190
    99
    59
    31
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200
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Contributor
18 reviews 18 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel was lovely, with great accommodations, a nice happy hour, and delicious breakfast. But there was a grumpy woman at the front desk who had no sense of good customer service. She was so bad, I told the manager. The manager and all the other staff at the hotel went out of their way to show that customer service... More 

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north wales. Pa
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is fine. The rooms are OK. Our towel rack fell the first day, and was never fixed during the entire week of our stay. The greeting at the front desk was one I would expect at a fast food chain- no eye contact - just a brisk "last name?" from the clerk. The lobby bar has advertised hours... More 

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Good day! Thank you for taking the time to let us know about your most recent stay. I'm so sorry that you were not impressed by the service in the Bar, and we will review your comments with our team in Food and Beverage to make it better. You should always have a great experience here. Also, we'll check on... More 

South Pasadena, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Wonderful experience for both ourselves as well as our Granddaughter. We were treated with respect and friendliness. We had srtayed at this location in the past and will recommend it to our friends. The only drawback was the location of the trains to the hotel since it was a little noisy at times.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Dear Kenneth, Thank you so much for your kind comments. I'll share them with my staff, they'll be pleased to hear you enjoyed your stay. Please come back! We'd love to serve you again, and thank you also for recommending us. Certainly appreciated! My best, Alan Cristantiello General Manager More 

hingham, MA
Top Contributor
57 reviews 57 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This place is very poorly run. The desk staff is unpleasant and disinterested. An overnight package came for me but I was never told it had arrived. I asked the woman at the desk for a good seafood restaurant and was told their restaurant was very good. When I asked for another choice, she said she did not know. The... More 

Was this review helpful? Yes 1
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Good day! Thank you so much for taking the time to alert us about your most recent stay. Certainly, not the way we wanted it to turn out, and to be sure, I'll review all of your comments with my team. Please, accept our apologies. I hope you give us another opportunity, we can be so much better and usually... More 

Key West, Florida
2 reviews
4 of 5 stars Reviewed 1 week ago

I travel alot through out the U.S.on business.Embassy Suites in Boca Raton Florida was recommended by one of my friends.When i checked in emorin @ front desk was very helpful and professional assisting me.Also had some issues and concerns late one night and luis address those questions and he also was very professional and courteous.I will stay their again,Next time... More 

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

dear Jim, Thank you very much for the kind review. I will be sure to share it with my team, in particular Emorn and Luis, as they love hearing from our guests. Please come back! We would love to serve you again. My best, Alan Cristantiello General Manager More 

Rogers, United States
1 review
4 of 5 stars Reviewed 1 week ago

Close to the highway for ease of access but fairly quiet, with nice accommodations. The personnel is very pleasant, always trying to help. I use this hotel for business, so it is nice to have a place for breakfast and dinner right at the hotel. The quality of the food is good, the service very kind. The room is comfortable,... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Hello again Catherine! Thanks so much for your kind comments, and to be sure I'll share them with my team. You are so kind! Please keep coming back, you are one of our favorite guests! My best for a wonderful holiday season. Sincerely, Alan Alan Cristantiello General Manager More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Plenty of room, 2 room suite nice for my extended business stay. Towels and sheets were very stiff, room was very dusty. Included an awesome breakfast, made to order omelets, oatmeal, fresh fruit, etc.

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Thank you JanisLyn for your nice review. I appreciate your comments, they really help, and my staff reads them all. We'll work with our housekeeper regarding the dust, sorry about that! Most of all. I hope you come back, we'd love to serve you again. My best, Alan Cristantiello General Manager More 

Tallahassee, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This was my first time to Boca Raton and I stayed here only because it hosted a business conference I was also attending. The hotel is not bad, but it was far from great. The room was clean and the bed was comfortable. It is clear this is an older hotel, as the room had obvious signs of wear and... More 

Was this review helpful? Yes 1
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Dear Lorin, I am so sorry to hear we did not meet your expectations. We had hoped our renovation would have met your needs, and although it looks like we did on most accounts, I must apologize for some of the gym equipment not working. We have just invested thousands of dollars on a total upgrade and overhaul and it... More 

Orlando, Florida
Top Contributor
66 reviews 66 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Earlier this year I wrote a scathing review of the Embassy Suites in Boca Raton. I received a nice note from the new general manager, letting me know that ownership had changed and asked me to consider visiting there again. I decided to do so. The stay this time was excellent, clean room, courteous service and great breakfast. I am... More 

Was this review helpful? Yes 1
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Good day! THANK YOU so much for coming back to give us another try! We are so happy you were pleased, and I sincerely hope we have an opportunity to serve you again. Thank you again, and I will be sure to share your comments with my team. It really means a lot to us. Sincerely, Alan Cristantiello General Manager More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Mauricio threw my food away when I had stepped away to get some fruit. I had turned my back for 30 sec and when i asked him why he said I shouldn't have left it on the buffet near the oatmeal. Told me he had the right to do it because he is the manager. Kind of attacked me verbally... More 

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Thank you for your review, and I am sorry you were not happy with your stay with us. Mauricio is one of our best Manager's and is a champion of customer service. He moved the tray because it was unattended, and although he offered to replace your tray with a fresh new tray of new food, I presume you were... More 

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Additional Information about Embassy Suites Boca Raton

Address: 661 NW 53rd Street, Boca Raton, FL 33487
Phone Number:
Location: United States > Florida > Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Boca Raton 3.5*
Number of rooms: 263
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Also Known As:
Boca Raton Embassy Suites
Hotel Style:
#8 Business Hotel in Boca Raton
#8 Romantic Hotel in Boca Raton
#12 Family Hotel in Boca Raton

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