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Embassy Suites Boca Raton

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661 NW 53rd Street, Boca Raton, FL 33487
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Embassy Suites Boca Raton
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Embassy Suites Boca Raton
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664 reviews from our community

Traveler rating
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    37
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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pa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel was very clean. Free breakfast and dinner also free drinks. Food was very good Staff was very friendly. Two large rooms comfortable beds and TV in one room other room had pull out couch table and chairs refridge microwave and TV. Would definitely stay there again.

Was this review helpful? Yes
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Let's start from the parking lot. Lot of space to park. When you enter the hotel, you see sign stating valet parking but that's non existent. Nice neat lobby. You are greeted by courteous staff. Check in is smooth. The 7th floor executive suites have nice view . Breakfast spread was good but didn't see any variety or change during... More 

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AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Dear Joe, Thank you for your candid comments and we appreciate the time you took to let us know about your stay. I'm glad that overall, you enjoyed your stay with us but we will certainly take a look at some of the variety for Breakfast and snacks at Evening Reception. Most of all, please come back! We'd love to... More 

Gainesville, Florida
Contributor
16 reviews 16 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here just one night a couple of weeks ago. It's a large property close to I-95 and the Turnpike. At check-in I was told that the property was 90% full. Free drinks and snacks during the manager's happy hour (a couple of hours during the evening at the lobby bar) were a great touch! The room (711, highest floor)... More 

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Dear Nadav, What a great review! Thanks you so much, we really appreciate it. I will let my team know about your comments, because they are quite helpful for us to continue to provide the best of service. Please come back! We would love to serve you again. My best, Alan Cristantiello General Manager More 

Clearwater, Florida
Contributor
17 reviews 17 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed there in April 2015 and the hotel is definitely worn down. Looks like the lobby is where they only upgraded. For a standard Embassy atrium hotel, the halls on each floor seem dark. The walls have been painted over numerous times (caked on) in and out of the rooms. They have popcorn ceiling in the bedrooms (shows you... More 

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Good day, Thank you for your candid comments regarding your most recent stay with us. We really appreciate the feedback. Although we have just completed am $11 million dollar renovation, I guess there were a few things that we could have dome better. We will take a look at the paint in the hallways and doors, and also the air... More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

My family and I stayed here for the weekend while attending a family function. We stayed for two nights and our room was never cleaned. Despite contacting the front desk several times it still remained untouched for our entire stay. The front desk staff was not helpful at all. The breakfast was almost inedible. Although the staff at breakfast was... More 

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AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Dear Dana W, Thank you for your candid feedback of your stay with us. I apologize that we did not meet expectations and I am actively working with our housekeeping team to ensure cleanliness and comfort are our first priority. I am always looking for reviews to provide insight into our guest experience and I will keep your review in... More 

Yardley, Pennsylvania
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here to visit family after coming to Boca a few weeks before on vacation. A good value location especially with the large room size. Staff was fine with a minor hiccup at the start. First room we had smelled like smoke. When I called down to the front desk the response was "let me see if I can do... More 

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AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Dear Bill, Thank you for taking the time to review us on TripAdvisor. We really appreciate the feedback, which I will share with my staff, particularly your comments about the bartender and the landscapers! I hope you come back soon. It would be our pleasure to serve you again. My best, Alan Cristantiello General Manager More 

Florida
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I traveled to Boca to meet our new grandson. My son made reservations for us at the Marriott which was close to the hospital and we said we wanted to stay at Embassy Suites. We haven't stayed in an Embassy Suites hotel for 10 years and we weren't disappointed. I'm shocked at the negative reviews. We've been... More 

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Good day, and thank you for such a nice review on TripAdvisor! We really enjoyed having you, and I will share your comments with my team. Poor Gary (the crabby bartender)...he had a busy day but I will speak with him about being a little happier. It's the least we can do for you. Please come back, we'd love to... More 

Fort Myers, Florida
Top Contributor
69 reviews 69 reviews
3 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was ok, but hot water had a long way to go on the third floor. The happy hour was not so happy, how do you expect on elderly bartender to tend bar and run the happy hour line, the service was beyond slow, show the DR supervisor how to pour a beer or a glass of wine and... More 

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AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Dear Chris, First of all let me say thank you for taking the time to review us on TripAdvisor. Most of all however, please accept my apologies for the poor service. Yes, it was very busy here and we did our best, but certainly it was not good enough. I'll review each and every observation you had with my team,... More 

Salt Lake City, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is great. I spent two different trips here in the last month and spent time in three different rooms. All rooms were very nice. The staff was great. Very friendly. They remembered me from my previous visit and welcomed me back. The view of their pond (with turtles) is very nice.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Dear Jeff, Thank you for the nice comments on TripAdvisor! It's always good to have you back at your "home away from home". Please come back again, we love serving you! My best, Alan Cristantiello General Manager More 

Inverness Florida
Contributor
19 reviews 19 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Really liked this hotel. We stayed for one night in March 2015 before a cruise. It was a great value for the money. Breakfast was stellar with a large variety. The hotel is modern and clean. The room was very clean and Embassy Suites for space is a great deal for the money with having the separate living area and... More 

Was this review helpful? Yes
AlCris, General Manager at Embassy Suites Boca Raton, responded to this review

Good day, Thank you for taking the time to write such a nice review on TripAdvisor for us! We enjoy hearing from our guests, and I love to share the comments with my team. One question though, can you please come back? We enjoyed having you, and hopefully you'll stay with us again either before another cruise or for a... More 

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