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Renaissance Boca Raton Hotel

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2000 NW 19th Street, Boca Raton, FL 33431
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Renaissance Boca Raton Hotel
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Renaissance Boca Raton Hotel
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586 reviews from our community

Traveler rating
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    94
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ponte Vedra Beach, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If it wasn't for the excellent staff, I would have scored this hotel lower. If you are looking for super friendly, helpful staff, then stay here! However, if you are looking for new and polished, this isn't it. This is an old hotel in need of a makeover. As Platinum members, we stayed on the 5th floor and had Concierge... More 

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Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently stayed at the Renaissance Boca Raton for business, and used the conference facilities for a customer event. We have used this hotel several times before for client events...and we keep coming back! Why you ask? It's all about the staff! Sure, the hotel is located conveniently (near great restaurants, shopping, etc.). And the property itself is very nice... More 

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Perry Ellis H, General Manager at Renaissance Boca Raton Hotel, responded to this review

Thank you so much for your kind words. We like to think we have an amazing team as we know we have a team that puts the guest first. We are thankful you see this in our team. We appreciate the kinds words in regards to Hayley as Hayley has recently taken on a new role which is well deserved.... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

The staff were friendly and helpful. The rooms were clean and the location was great! I requested a refrigerator in my room and although the hotel was updated a few years back...the appliances were not. The small fridge did not work. The iron and board were below standard. I loved the contemporary flare of the hotel. Corey Garrison and Eve... More 

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Perry Ellis H, General Manager at Renaissance Boca Raton Hotel, responded to this review

Thank you once again for your review. We are certainly please our team took good care of you. We were actually renovated last year in the rooms and corridors. We will be renovating again this year in our rooms...lobby..meeting rooms and food outlets. basically we are undergoing a full scale renovation that will enhance our service. We believe in our... More 

Boca Raton, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Renaissance Boca Raton Hotel is located on the perimeter of Boca Towne Center Mall and convenient to all the eateries and shops in the area. Being a long time resident of the North Broward/South Palm Beach county area, it is centrally located and you'll find yourself in a great place! We always enjoy our mini-vacations and this was worth the... More 

Was this review helpful? Yes 1
Perry Ellis H, General Manager at Renaissance Boca Raton Hotel, responded to this review

Thanks for giving our hotel a try. We are thankful you joined us and hope for a quick return. We love to hear the good feedback. However, we need all feedback so we can improve as well. So if every you have any "con" feedback in your words, please feel free to reach out to me directly as without your... More 

Fishers, Indiana
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

The staff here is always excellent and helpful. I have stayed here on business many times over the past several months and have noting but great things to say about the staff and facilities. In particular I'd like to commend Hayley Carter. Hayley is by far the most dynamic person that I have ever met in any of my travels.... More 

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Cincinnati, Ohio
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel may be called a Renaissance but it is definitely not Renaissance quality. it is an old Holiday Inn or Hyatt that has been converted. We stay at Renaissance all the time and this was a complete dissapointment. First and foremost the place was dirty. From the moment you walked in to the rooms it was gross. OUtside by... More 

Was this review helpful? Yes 1
Perry Ellis H, General Manager at Renaissance Boca Raton Hotel, responded to this review

First and foremost thank you for your feedback. I can assure you this is not normal for our hotel as you can see as you read through our responses. That being said we appreciate your feedback as without we can't improve. Our sincere apologies for any inconvenience caused. I could address each concern but my thinking is it would come... More 

Manchester, New Hampshire
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

The check-in process was beyond easy and the staff was the kindest and most helpful I have ever encountered. I almost spent more to go to a 5 star, but the staff have made this hotel 5 star!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will be back. A true class act!

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Washington DC, District of Columbia
Top Contributor
57 reviews 57 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check-in was delayed as a sole employee was left to handle several guests. (After several minutes, a disgruntled gentleman behind me in line called someone from his phone and another employee emerged from the backroom.) Much of the common areas appeared worn, shabby and in need of upgrade. Our room key did not work on our outside door to the... More 

Was this review helpful? Yes 1
Perry Ellis H, General Manager at Renaissance Boca Raton Hotel, responded to this review

Thank you for your feedback. We apologize for any inconvenience caused to you. This is not the expectations we have for ourselves. We thank you for your feedback and can assure you that your next stay will be a very positive memorable experience. Perry E Hansen General Manager Renaissance Boca Raton More 

Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Upon our arrival we could not even tell that a valet existed as there was no stand and no attendant. I had to go inside to request for someone to park our car. We checked in, the front desk staff was courteous and helpful and summoned the valet from 'the back'. Once we were settled into our room we left... More 

Was this review helpful? Yes 2
Perry Ellis H, General Manager at Renaissance Boca Raton Hotel, responded to this review

Thank you for the feedback. Please accept our sincere apologies on your recent visit as that does not sound like us. That being said you have given me some great feedback to correct. I can assure you that each and every issue will be handled. Thank you for your time. Perry E Hansen General Manager Renaissance Boca Raton More 

Massachusetts
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I vacationed at this hotel in March 2015, and it did not live up to my expectations. But first, let me tell you what is great about this hotel. The staff. Awesome! We saw Austin and Emma quite a few times during the week. They are both terrific staff members, as were all the other hotel staff. The bed was... More 

Was this review helpful? Yes 1
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