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Renaissance Boca Raton Hotel

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2000 NW 19th Street, Boca Raton, FL 33431
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Renaissance Boca Raton Hotel
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Renaissance Boca Raton Hotel
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570 reviews from our community

Traveler rating
    256
    165
    89
    39
    21
See reviews for
142
154
28
143
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Top Contributor
122 reviews 122 reviews
29 hotel reviews
195 helpful votes 195 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Everything matters in the hospitality business. We booked three nights and then had to add one more. To do that, we were told that we would be staying in a concierge room for the first night and have to move for the next three. OK. Better than changing hotels (we thought) When we checked in, we were told that there... More 

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New York City, New York
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This place feels like home. The staff is fantastic...they know their guests. Especially Hayley and Allison. Everyone says hello when they pass you. No request goes unfulfilled. They really aim to please. The public areas are very comfortable. The pool area is so tropical in feel, nothing like so many hotels I've stayed at. We never had a problem finding... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here and it is tired ,pool is small , gym even smaller- inadequate facilities Big damp patch or water damage mark in the room. Not pleasant The sTaff are unhelpful , I forgot my room key , and they gave me a cheery no to replace it. Yet have a fist fight at the pool and you stay... More 

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Yaphank, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was at this Hotel for business. The entire staff was very pleasant. One employee really went above and beyond. Her name is Hayley Johns. She always greeted me with a smile and was very pleasant even though I had to bother her to reset my room keys about 10 ties during the week. She was the best!!!!!

Was this review helpful? Yes 1
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Although our stay began with a few mistakes, Hayley at the front desk took care of everything! She corrected everything by the next day. She gave us complimentary tickets to the outstanding buffet brunch to apologize for the confusion of the first day. She knew our names and always made sure to recognize us and ask how our stay was... More 

Was this review helpful? Yes 1
New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I booked through Orbitz for check in on March 11 and checkout for March 13. I specifically needed to be in the Boca area and everything else around the area was sold out. I knew I would be arriving after midnight and I specifically requested a late check in. I got to the hotel at 2:00 AM and was told... More 

Was this review helpful? Yes 1
New York City, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Very disappointed with the property when I came to the front desk no one was there but I over heard voices behind the curtain so I waited a couple of minutes and still no one came. I went back outside to make a phone call and when I came back inside finally someone was at the desk the girl that... More 

Was this review helpful? Yes 2
Boca Raton, Florida
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed here numerous times in the past and have never experienced the type of disregard for customer service like I have this time around. In the past, I received a welcome letter prior to coming, had excellent customer service upon check-in, and appreciated the small touches the staff did to show pride in their work with fresh flowers,... More 

Was this review helpful? Yes 3
Natick, MA
Top Contributor
53 reviews 53 reviews
36 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was surprised to discover that this older Renaissance hotel has individual A/C units mounted in the rooms' outside walls. Mine (room 209) was very noisy and difficult to adjust. When the engineer finally arrived, he had to disconnect from the wall controls and use the machine buttons. It was still too noisy for me to sleep. Also, I could... More 

Was this review helpful? Yes 1
Nashville, Tennessee
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at this location and my experience was wonderful. The staff really made the overall difference. I enjoy meeting people and this hotel was perfect for me. All of the staff was quick with a kind greeting whether it be morning, noon, or night. Special thanks to Josie, Nadege, and Patricia in the restaurant, Yvette at the bar,... More 

Was this review helpful? Yes 2
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