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Renaissance Boca Raton Hotel

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2000 NW 19th Street, Boca Raton, FL 33431
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Renaissance Boca Raton Hotel
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Renaissance Boca Raton Hotel
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579 reviews from our community

Traveler rating
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    94
    39
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Top Contributor
55 reviews 55 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

Check-in was delayed as a sole employee was left to handle several guests. (After several minutes, a disgruntled gentleman behind me in line called someone from his phone and another employee emerged from the backroom.) Much of the common areas appeared worn, shabby and in need of upgrade. Our room key did not work on our outside door to the... More 

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Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Upon our arrival we could not even tell that a valet existed as there was no stand and no attendant. I had to go inside to request for someone to park our car. We checked in, the front desk staff was courteous and helpful and summoned the valet from 'the back'. Once we were settled into our room we left... More 

Was this review helpful? Yes 2
Massachusetts
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I vacationed at this hotel in March 2015, and it did not live up to my expectations. But first, let me tell you what is great about this hotel. The staff. Awesome! We saw Austin and Emma quite a few times during the week. They are both terrific staff members, as were all the other hotel staff. The bed was... More 

Was this review helpful? Yes 1
Cleveland, Ohio, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The Good I commend the front desk staff as well as the restaurant staff for courtesy, cheerfulness and professionalism. The lobby area is immaculate and well maintained. The pool area is lush and welcoming with a lovely copse of palms. The Bad Well, there is a difference between "Bad" and "Not Great," but a title that reads, "The Good, the... More 

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Aurora, Illinois
1 review
3 of 5 stars Reviewed 2 weeks ago

Recently stayed here for 3 nights as we were attending a local wedding. The hotel is fine, but not your typical Renaissance. Rooms are complete with Renaissance bedding, but the room otherwise needs some help. The air conditioning is a LOUD. It clicks on and off throughout the night but is very loud when it turns on. I can usually... More 

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Caledon
Top Contributor
78 reviews 78 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Renaissance Boca for a forth time, post cruise. They've updated some of the king rooms, but we stayed in a double room, facing the pool (only one of these available). Hayley at the front desk was very helpful again and looked after all our needs before we arrived. Check in was a breeze and very efficient. The... More 

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Paramus, New Jersey, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The check-in time for this hotel is 3 PM. We had a wedding in the area at 7 PM. Due to traffic on I-95, we did not arrive at the hotel until 5 PM, at which time we were informed that our room was not 'quite ready' because they were putting the 'finishing touches' on the room. We were told... More 

Was this review helpful? Yes 2
Perry Ellis H, General Manager at Renaissance Boca Raton Hotel, responded to this review

Disappointing is all I can think of here to describe your experience. I will offer no excuses. We did have a very busy weekend with two weddings and majority all checking in at once. However, there is still absolutely no excuse for our team to deliver this type of experience. We will rectify these challenges and thank you for bringing... More 

Island Park, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

my wife and I arrived at this hotel on dec 15 2014 and we are leaving on mar 31 2015..we left new york during hurricane sandy and stayed at this hotel for 4 months,2 years ago. , we had a very nice,comfortable stay. we decided to come back again this year.the hotel has been renovated and exceptionally clean..the staff is... More 

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Scarsdale, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

While they call this hotel a Renaissance, its physical condition is consistent with a much lower-end hotel. For example, the bathrooms are small and dated with loud pipes and there is no central air conditioning system. The hotel is also right underneath the flight path of the nearby Boca Raton airport. To avoid disappointment, I recommend booking somewhere else. The... More 

Was this review helpful? Yes 1
New York City, New York
Top Contributor
126 reviews 126 reviews
30 hotel reviews
196 helpful votes 196 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Everything matters in the hospitality business. We booked three nights and then had to add one more. To do that, we were told that we would be staying in a concierge room for the first night and have to move for the next three. OK. Better than changing hotels (we thought) When we checked in, we were told that there... More 

Was this review helpful? Yes 1
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