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Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel

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999 East Camino Real, Boca Raton, FL 33432 (Formerly Boca Raton Bridge Hotel)
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Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel
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Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel
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263 reviews from our community

Traveler rating
    159
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    24
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boca Raton
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything about the renovations that created what is now the Waterstone Boca Raton is absolutely amazing. Oddly, the artwork throughout the property had to be my favorite detail. The suites are well appointed and the bathroom is simply the best in Boca Raton if you’re like me when it comes to that aspect. The hotel itself is stunning in every... More 

Was this review helpful? Yes 1
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the extremely nice review. We appreciate it very much and is very helpful to us and our guests. We will certainly share your review with our team to pass on the accolades as well as address those areas you had some concerns with. We greatly appreciate your business and look forward to our next opportunity to serve... More 

Chicago
Top Contributor
90 reviews 90 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This is the least favorable review I have ever had to write. It is largely due to one person, a 'female supervisor'. We had to modify our reservation and were heavily penalized with a change of rate that was 70$ higher. In addition, at check in, we were told we could check out at anytime as long as we let... More 

Was this review helpful? Yes
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for taking your time to post a review. We greatly value and appreciate feedback. My apologies for the negative experience. I will be sure to share your review with our team and investigate the attitude issues. We take great pride in our service standards so this review is very disheartening to our team. I would hope that you... More 

Cambridge, Massachusetts
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I booked Waterstone since it was highly rated on Trip Advisor and seemed a bit more reasonable than other hot spots (plus got AAA rate). The photos showed a clean and modern design, which was appealing and proved to be in person too. The lobby smelled great! We enjoyed both of the waterfront restaurant/bars that included entertainment 5 nights a... More 

Was this review helpful? Yes 1
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the excellent review. We appreciate it very much! It's great that you had a terrific stay. I will be sure to share your review with our staff. Thank you for your business. We look forward to serving you again in the near future. More 

new york, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

up sides , the front of the house staff was very nice , warm cookie nice touch , loud hvac yikes , overrun with outside parties not good , pool loud and common , un able to order breakfast , or any food at 11:01 on Sunday ?????

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for posting your review on Trip Advisor. We do appreciate your feedback and will certainly react to your comments. We greatly appreciate your business and hope to have an opportunity to serve you in the near future. More 

South Florida, Florida
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The recent renovation compliments the property. Along with the new look, there was a refreshing ambiance. The staff was friendly and resourceful and the food and beverage on the patio was good. Prices were fair considering the inlet location. The view is lovely from outside but if hosting an event there I would question the space available for an outdoor... More 

Was this review helpful? Yes
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your nice review regarding our property. Feedback is important to us as we continually strive to improve both our service standards as well as our physical product. Thank you for your business and we hope to have an opportunity to serve you in the near future. More 

Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

The check in process was very smooth but it was downhill from there. First we found dirty washrag in the shower. The staff or lack of staff at the restaurants were disheveled like it was opening day. The walls in our room were so thin, sounded like we had the windows open in busy city. We were on the 6th... More 

Was this review helpful? Yes
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for posting your review on Trip Advisor. Feedback is essential to us as we continually strive to improve both our service standards and our physical product. My apologies for your unsatisfactory stay. I will share your post with our team and address the issues you have highlighted. This performance is highly unusual, particularly the comments on cleanliness as... More 

Baltimore, Maryland
Top Contributor
63 reviews 63 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This property was once the tired Bridge Hotel, a musty, dated place. It's been thoroughly updated, and it's now very chic and trendy. The rooms are modern, and extremely clean. In the old hotel, you needed to run the air conditioning to get the mildew out of the air. Not any more. This is no small improvement! If you're there... More 

Was this review helpful? Yes
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the very nice review and you acknowledgement of our AC changes. For one that has stayed with us in the past it is great to hear the positives regarding the changes. We greatly appreciate your business and look forward to serving you in the future. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I absolutely enjoy my visits to the Waterstone. The waterfront bar and restaurant is the best location in Boca. Laid back atmosphere with beautiful views. Carlin who has served us on several occasions is the quintessential bartender that epitomizes what anyone is looking in the service industry. She has an uncanny knack for remembering customer names (as well as favorite... More 

Was this review helpful? Yes 1
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the nice review. It's great that you have had some excellent visits to our property. We will continue to strive to maintain the high levels of service and product. We appreciate your business and look forward to serving you again in the near future. More 

1 review
5 of 5 stars Reviewed 1 week ago

The Waterstone is in a great location on the Boca Inlet. They have a great pool area which is very well kept and the staff is very accommodating. The food service was excellent. Cesar, our server provided great service. My family and I will most definitely be returning.

Was this review helpful? Yes
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the very nice review. We are happy you had a great time. I will be sure to share your review with Cesar. We certainly appreciate your review and look forward to your next visit. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Wow!!! What can I say but to say our trip was Excellent all because of the service we received from the minute I arrived to the minute I left! Bellmen/Valet - they do it all & go the extra mile! Eddie please don't leave because we are coming back to visit! They provide their guests with bikes if u want... More 

Was this review helpful? Yes 1
Greg K, General Manager at Waterstone Resort & Marina Boca Raton - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the extremely nice review. We are glad you had a terrific stay. This is very helpful to us. We do greatly appreciate your business and hope to have another opportunity to serve you in the near future. Thanks again! More 

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