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Holiday Inn Express Boca Raton-West

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8144 Glades Rd., Boca Raton, FL 33434
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Holiday Inn Express Boca Raton-West
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Holiday Inn Express Boca Raton-West
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Denver, Colorado
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I arrived at the hotel very late at night; the airline lost my bag. The clerk at the desk (JJ, I think) was welcoming, reassuring and friendly. He gave me toiletries and assured me the hotel would help however they could. The main lobby is comfortable and clean. There's a computer (with a printer) in the lobby so I was... More 

Was this review helpful? Yes
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 23, 2015 via mobile

The building is tired. Hallway ceiling is popcorn acoustic, bright fluorescent lights. Walls are old, patched with some dirty scuff marks. Bathroom has painted over wallpaper. Bathroom fixtures and counter are old. No door to closet. Weird alcove with coffee and mirror. The carpet, curtains and bed skirts look like the newer Holiday Inn Express package. Please let the front... More 

Was this review helpful? Yes
Carolyn E, General Manager at Holiday Inn Express Boca Raton-West, responded to this review

Dear BJcaliguy, We appreciate your taking the time to share your recent experience with us and apologize that it was not to your satisfaction. We would be happy to discuss this further with you and can be reached at (561) 482-7070. Thank you for choosing the Holiday Inn Express West Boca and we look forward to hearing from you. Carolyn... More 

Tampa, Florida
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed May 12, 2015

The staff is really nice, however the building is showing its age in a bad way. I can live with the older stuff and minor maintenance issues, however the bedding did not appear clean. Also a non smoking room apparently means that I'm not smoking in it but not necessarily that anyone else was not. Had it not been late,... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Boca Raton-West, responded to this review

Dear TPAPT, We appreciate you writing a comment regarding your stay. It is good to know that you found our staff nice. However, we regret that our rooms fell below your standards. We are also sorry for the issues you had with our staff. We have noted your comments and rest assured that these will be forwarded to our management... More 

Naples, Florida
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 1, 2015

This hotel is in a strip center shopping area, with a Marshalls, and Home goods store. My room was in the tower, a 4 story newer addition, Older section has 2nd story rooms with balconies. There is a small pool. fresh cookies at about 4PM. The hotel is very clean, near lots of shopping and has a very friendly, helpful... More 

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jacksonville fl
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed April 18, 2015

Stayed here using points before continuing on to Fort Lauderdale airport for a morning flight because it had the lowest amount of ihg points and was not much further from the airport than "fort Lauderdale" hotels. Based off other reviews I tried to cancel the room but I am soo glad I didn't. Our expectations were very low as I... More 

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Myrtle Beach, South Carolina
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 15, 2015

Very nice stopover before driving home to Myrtle Beach after a cruise. Friendly staff, clean spacious rooms, comfortable bed and very conveniently located near I-95, Florida Tpke, shopping and restaurants.

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New Port Richey, Florida
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 18, 2015

Visited for a family reunion for 3 nites...comfortable rooms with refrig...clean & quiet...but could have really used a microwave in room. Pool area nice...but they need a hot tub for people who enjoy it after a long day. Breakfast was very plentiful & hot with lots of variety. Wonderful mall shops within walking distance..Cheesecake Factory down the road...right off the... More 

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Durham, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 20, 2015

This hotel has not seen a renovation ever. There was rust on the bathroom door and the rug was filthy. Breakfast eggs and sausage was cold. I am glad I have stayed in other H Is. If this had been the first one, I would never stay in another. I notified the CEO of the condition of this hotel.

Was this review helpful? Yes
Joseph B, General Manager at Holiday Inn Express Boca Raton-West, responded to this review

We are very sorry to hear you did not enjoy your stay with us. Hopefully next time you are in town we can have the opportunity to do better. We will also look into any issues we are having in our rooms and breakfast items. Thank you for your feedback! More 

Bellerose
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed February 19, 2015

This hotel likely had a flood & it still smells of mildew! There was an odd odor throughout especially in the rooms and corridors. The lack of cleanliness was terrible! There was a French fry under our bed when we arrived, there when we left, and it's probably still there in room 121. There are LARGE dust mites hanging from... More 

Was this review helpful? Yes
Joseph B, General Manager at Holiday Inn Express Boca Raton-West, responded to this review

Thank you for your feedback Amparo C. I apologize for the issues with your room and not getting in contact with you during your stay. We are constantly looking for ways to improve our guests' experience and all feedback is appreciated. More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

stayed with my son for a family reunion. Comfortable beds, no noise despite being adjacent to elevator on third floor. Easy check in (they called my home when my flight was delayed to make sure I was still coming). Pool was very nice, comfortable and not too busy. when I forgot an item (who needs a ski jacket in Florida)... More 

Was this review helpful? Yes
Joseph B, General Manager at Holiday Inn Express Boca Raton-West, responded to this review

We are so glad you enjoyed your stay with us. The pool is heated and the staff loves to hear when they have offered excellent service. Thank you for your feedback. More 

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