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Holiday Inn Express Boca Raton-West

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8144 Glades Rd., Boca Raton, FL 33434
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Holiday Inn Express Boca Raton-West
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Holiday Inn Express Boca Raton-West
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108 reviews from our community

Traveler rating
    19
    41
    26
    10
    12
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43
20
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Port Richey, Florida
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited for a family reunion for 3 nites...comfortable rooms with refrig...clean & quiet...but could have really used a microwave in room. Pool area nice...but they need a hot tub for people who enjoy it after a long day. Breakfast was very plentiful & hot with lots of variety. Wonderful mall shops within walking distance..Cheesecake Factory down the road...right off the... More 

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Durham, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 20, 2015

This hotel has not seen a renovation ever. There was rust on the bathroom door and the rug was filthy. Breakfast eggs and sausage was cold. I am glad I have stayed in other H Is. If this had been the first one, I would never stay in another. I notified the CEO of the condition of this hotel.

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Joseph B, General Manager at Holiday Inn Express Boca Raton-West, responded to this review

We are very sorry to hear you did not enjoy your stay with us. Hopefully next time you are in town we can have the opportunity to do better. We will also look into any issues we are having in our rooms and breakfast items. Thank you for your feedback! More 

Bellerose
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 19, 2015

This hotel likely had a flood & it still smells of mildew! There was an odd odor throughout especially in the rooms and corridors. The lack of cleanliness was terrible! There was a French fry under our bed when we arrived, there when we left, and it's probably still there in room 121. There are LARGE dust mites hanging from... More 

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Joseph B, General Manager at Holiday Inn Express Boca Raton-West, responded to this review

Thank you for your feedback Amparo C. I apologize for the issues with your room and not getting in contact with you during your stay. We are constantly looking for ways to improve our guests' experience and all feedback is appreciated. More 

Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

stayed with my son for a family reunion. Comfortable beds, no noise despite being adjacent to elevator on third floor. Easy check in (they called my home when my flight was delayed to make sure I was still coming). Pool was very nice, comfortable and not too busy. when I forgot an item (who needs a ski jacket in Florida)... More 

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Joseph B, General Manager at Holiday Inn Express Boca Raton-West, responded to this review

We are so glad you enjoyed your stay with us. The pool is heated and the staff loves to hear when they have offered excellent service. Thank you for your feedback. More 

Huntsville, Alabama
Top Contributor
436 reviews 436 reviews
290 hotel reviews
212 helpful votes 212 helpful votes
4 of 5 stars Reviewed January 30, 2015

This is an old Holiday Inn that was built in the 1970s and was converted to a Holiday Inn Express about 14 years ago. Because of that it is old and the facility is rambling. You meander through the old Holiday Inn public areas to get to the elevator if you enter through the lobby. We were greeted by a... More 

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WestPalmBeachSailor, Director of Sales at Holiday Inn Express Boca Raton-West, responded to this review

Thank you for responding.Thanks for staying with us and we hope you will return in the near future. More 

Port Charlotte, Florida, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 18, 2015

Had to stay overnight and hotel was chosen for us by a corporate travel service. Room was pretty standard, but the bed was really, really comfortable as were the pillows. Only disconcerting thing was seeing a working dehumidifier in the hall near our room, but did not seem to affect us at all. Breakfast needs improvement. Eggs were not appetizing... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Boca Raton-West, responded to this review

Dear Joan B, Thank you for your feedback regarding your recent visit at our hotel. I am glad to read you like the comfortable accommodation you received. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Your comments regarding the breakfast items and room condition are appreciated and will be used to... More 

Rhode Island
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 12, 2015

The hotel looked clean and probably was "clean" but the whole place had a funky smell...kind of a stuffy, mildew odor. I found that I did get "nose blind" to it after an hour or so but every time we left the hotel and came back it hit me again. That smell! Ugh! They need to maybe get the ac... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Boca Raton-West, responded to this review

Dear Dorinne A, Thank you for taking the time to review our hotel. I am glad that you liked our location and pool facility. I sincerely apologize for any inconvenience you may have experienced at check in. Your comments are taken into serious account and will be used to improve our services. I am confident that our management will continue... More 

York, Maine
Top Contributor
56 reviews 56 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 5, 2015

We stay at this hotel during the Christmas holiday almost every year. It is close to our home, and when our bedrooms are filled with children we (and some of our extra guests) escape to the Holiday Inn Express. It is just as you would expect. Nothing fancy. Average breakfast and reasonably clean. I'm writing this review solely because one... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Boca Raton-West, responded to this review

Dear Tootsie64, Thank you for your recent stay with us and reviewing our property. I appreciate and wish to thank you for the kind words directed to one of our staff. However, please accept our sincere apologies for falling short of your expectations on some aspects of your stay. I assure you that every comment, no matter how small, is... More 

Raleigh
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 4, 2015

We stayed here for a last minute trip to attend a funeral. My expectations were low due to prior reviews. The hotel was on par with my expectations. The hotel was older, room was very muggy and humid. It didn't matter what we did to the AC unit, the room was muggy. I had come to expect a better breakfast... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Boca Raton-West, responded to this review

Dear Penni E, Thank you for writing a review about your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product. I am very sorry to hear that we fell short of your expectations. It seems that we were not able to execute an exemplary hotel stay experience with regard to... More 

1 review
1 of 5 stars Reviewed January 4, 2015

Stayed for four nights 12/29- 1/1/15. Smelliest room. Could not get any other room nearby for this holiday week. Old rooms and the most overpowering musty smell I've ever experienced! Old furniture and very dated. They had a plug in humidifier in the hallway so they must be aware of the problem. Please save your money. Staying in your car... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Boca Raton-West, responded to this review

Dear Bklyn57, Thank you for taking the time to share your comments about your stay with us. It is regretful that this visit was not 100% satisfactory. We have sent you a private message in order to obtain more details. We look forward to hearing from you soon. Sincerely, Pam G Case Manager IHGCare More 

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