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Extended Stay America - Boca Raton - Commerce

2.5 of 5
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501 NW 77th Street, Boca Raton, FL 33487 (Formerly Homestead Studio Suites )
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Extended Stay America - Boca Raton - Commerce
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Ranked #22 of 26 Hotels in Boca Raton
A recent review
4 of 5 stars Reviewed February 20, 2015
Rich K Boca Raton
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83 reviews from our community

Traveler rating
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    15
    14
    21
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Boca Raton - Commerce
See the most recent reviews
Nassau
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 23, 2015

My first time at a Extended Stay America and will probably be my last. The rooms are definitely not like the pictures on the website. I book directly from the website and then a few days later i get a call from my bank that they tried to charge my credit card over $6000 for a 4 night stay, which... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that we failed to meet your expectations and that you experienced billing issues during your stay. As this hotel’s manager, I can assure you that I have spoken with my team regarding this matter to ensure your experience is not repeated. Our team is committed to satisfying our... More 

Boca Raton
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 20, 2015

I'm local to the area but was having some renovations done on my house and needed to leave for a night. The location was 5 minutes from my office, the room was a decent size and it was adequate for what it was and what I paid. I didn't use the kitchen, but it was nice knowing it was there.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about our hotel, staff and guest services; however, we apologize that the toilet was noisy and the a/c controls were offset. I am putting in a ticket for maintenance repairs to ensure that those items are addressed and do not contribute to future issues. Our... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 14, 2015

I loved my check-in she was very friendly even while I waited to be checked in. Our room wasn't ready but she made accommodations for another room at a discounted price. The room was clean although I am a cleaner person I still went and cleaned the bathroom once again but everything was fine for a weekend stay for a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our team and your "home away from home" experience with us; however, we apologize that you were able to hear your neighbor exiting their room. In response to your feedback, I am making my senior management aware. We continually work to... More 

Pensacola fl
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 12, 2015 via mobile

Ive stayed in this motel a few times over several years. At first it was a not so clean place. We even bought dart guns to shoot at the bugs running up the walls. Now it has been remodeled and is in good shape. There was a nice pond behind the motel that is full of large mouth bass and... More 

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Palm Desert
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 19, 2015

I stayed here a few times while renovating my place in Delray Beach. It is a very basic set-up (turn in your towels for new ones, housekeeping only if requested), but it was perfect for my needs. Great bathtub and little kitchenette. Super easy on-and-off 95 at Congress, just south of Linton Blvd. For anyone looking for a very reasonable,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about our rooms and services. Thank you for sharing your experience with us. I invite you to contact me, at bok2@extendedstay.com, if you have any additional comments. I do hope that you will return to our hotel, or any other Extended Stay Hotels... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2015

This hotel needs more staff. I've been to the front desk countless times for towels and they never they say the same thing everytime. "It's just me working here and i havn't gotten anytime to wash any." They also say "I will call your room when they are done and bring them to you." 5 hours later I call asking... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

I appreciate you bringing your experience to our attention. I am so sorry to hear that you are having such an issue with of towel exchange an dish delivery. I discussed your comments with the team, and we are looking closely into making certain that towels and dishes are available for everyone at their request. Thank you very much for... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 26, 2014

Someone else's Hair stuck to shower curtain, bedbug, rough cheap towels. I stayed for two nights, why? I considered going to a different place last nights but didn't because I was tired and told myself it couldn't be as bad as I was building it up to be. I only slept there and never left my luggage I the room.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

I appreciate you bringing your experience to our attention. We are deeply sorry that you found hair on the shower curtain, had issues with pests during your stay, and that the towels were too rough for you. As this hotel’s manager, I can assure you that I have sat down with the entire team to review our cleanliness and inspection... More 

1 review
4 of 5 stars Reviewed December 12, 2014

My husband & I relocated from the Philly area to Boca Raton. We stayed at this extended stay for over 2 months. Service was AMAZING. All the staff members are really nice. Different interactions with the staff: 1- for some unknown reason our room key kept deactivating one week, & every time we had to go back down to the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about our staff; however, we apologize that our cleaning services and weekend breakfast times weren't as accommodating. As this hotel’s manager, I can assure you that I have noted your suggestions and coached our housekeeping team to ensure your experience is not repeated.... More 

Boca Raton, Florida, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 5, 2014

I'm having to stay here for over two weeks, and bleh! At first glance, it's not bad, but then you see that the old appliances have some rust, as well as the door hinges. Some build up on the tile of the shower, and a stain at the bottom of the tub that looks like a poop smear. Pretty gross!... More 

Was this review helpful? Yes 2
Tampa, Florida
2 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 25, 2014

Staff is friendly and will provide anything you need. Which you will ask for because items are not in the room i.e. dishes, coffee pot, toilet paper....pillows are very soft. Convenient to I95. Great black out curtains. I didn't like the uninvited guest- looks like worm (found out it is a Centipede) when I asked at front desk about them..it's... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

I appreciate you bringing your experience to our attention. We appreciate the kind comments about our friendly staff; however, I would also take this opportunity to sincerely apologize for the issue you had with pests during your stay. I discussed your comments with the team, and we are looking into getting larger strips placed on the bottom of the room... More 

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