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Boca Raton Resort, A Waldorf Astoria Resort

4.0 of 5 501 E Camino Real, Boca Raton, FL 33431-0825
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Certificate of Excellence 2014
Boca Raton Resort, A Waldorf Astoria Resort
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Boca Raton Resort, A Waldorf Astoria Resort
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1,864 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Woodbury, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars NEW

My husband & I recently had an opportunity to stay once again at my favorite hotel, " The Boca Raton Resort & Club" in Boca Raton, Florida. We just love this Hotel. From the moment you drive onto the property, you know that you are entering a special place. Upon checking in, we found the staff once again to be... More 

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Toronto, Canada
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed in a bungalow. Although the room was very tired, it was perfect for our family and we ate a number of our meals in the spacious dining room. The shuttle worked very well, and we were able to get to the beach and the tennis courts very quickly. We had a balcony that overlooked one of the greens,... More 

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Needham, United States
1 review
3 of 5 stars Reviewed yesterday NEW

For the most part our stay was great, however for this caliber hotel I would expect turn down service to be automatic, the bathroom needs major rennovations, pool service was terrible, bathrooms at the pool were dirty and unkept.

Review collected in partnership with Waldorf Astoria

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Haverhill, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I was in Boca for business and decided to stay at this resort. I was extremely satisfied with the experience. The staff was extremely helpful, food was delicious and the resort was absolutely beautiful! I loved that I could enjoy all the amenities at the sister hotel by the beach. I will definitely go back!

Review collected in partnership with Waldorf Astoria

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Dallas, Texas
Top Contributor
82 reviews 82 reviews
15 hotel reviews
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Overcrowded is an understatement- this leaves the staff in a position of just surviving the crazed throng of people over whelming the resort. Just trying to arrive to check in we were in a traffic jam for 20 minutes in the drive to get to the front door. Everything is over priced. I was getting a "massage" at the spa.... More 

Was this review helpful? Yes 1
BocaResortKellyVohs, General Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe that very best service experiences are genuine, anticipatory... More 

Las Vegas, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

This stay was very unpleasant. Room service did not make up room until I complained to several people. Construction to the rooms surrounding mine started at 7:30 a.m. and continued throughout the day. Finally moved the room. Shower did not work had to call and get it repaired. Food in Palm Court was cold and did not have a large... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
BocaResortKellyVohs, General Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Thank you for your feedback. Your satisfaction is very important to us, and we try hard to make sure all of our guests have a rewarding experience at our hotel. I apologize that we fell short of these expectations on your recent stay. I assure you the incidents you detailed are not indicative of the level of service we strive... More 

Baltimore, Maryland, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel over Presidents Day weekend. While this hotel has found new and novel ways for applying surcharge after surcharge, you wouldn't know it by the lack of maintenance investment in their rooms. The room: So the base rate was over $500/night. But the room looked like it hadn't been updated since the 1970s. The electronic lock... More 

Was this review helpful? Yes 2
BocaResortKellyVohs, General Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Mike F, We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe that the very best service experiences... More 

Atlantic City, New Jersey
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed as part of a business conference. This resort is old and in need of of maintenance. The Tower rooms are ok, however the bathrooms need a complete makeover. More importantly, service here across the board is at best mediocre. From the front desk to valets to waiters to shuttle drivers etc this resort needs a customer service overhaul. They... More 

Was this review helpful? Yes 4
BocaResortKellyVohs, General Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear Msd21111, Thank you for taking the time to provide us with feedback regarding your recent stay at the Boca Raton Resort & Club. I apologize that you felt as though our staff was mediocre at best. It is apparent that we somehow missed the mark during your stay and for that, I have no excuses. I appreciate your regards... More 

lausanne suisse
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Way too crowded. It's like being at Disney World. The lobby feels like Times' Square; must continually dodge the strollers. The facility itself is truly lovely. The staff is very friendly, but it appears that friendly is a substitute for good service. In their defense that seems to be true in most places today, but I expect better of a... More 

Was this review helpful? Yes 1
BocaResortKellyVohs, General Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear swissmiss, Thank you for taking the time to review your stay at the Boca Raton Resort & Club. I appreciate your honest feedback regarding the volume the hotel experienced while you were here and the level of service we provided you. We are committed to providing exceptional service to every guest, and it seems that we have fallen short... More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Location and rooms are beautiful. Parking is available. Location is convenient. Staff was pleasant, patient, and helpful. Wish we good give service higher than 5 stars. Marcus and Eleanor are marvelous. Excellent restaurant recommendations. Clean, clean, clean!

Was this review helpful? Yes
BocaResortKellyVohs, General Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear beachtraveling, Thank you for your glowing review of your recent stay at the Boca Raton Resort & Club! I will make sure Marcus and Eleanor are recognized for the service they provided you, they are both wonderful assets to our team. Thank you again for taking the time to share a positive experience & I look forward to welcoming... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(14)
  • Golf course(6)
  • Shuttle buses(5)
  • Tower rooms(5)
  • Junior suite(4)
  • Full kitchen(3)

Additional Information about Boca Raton Resort, A Waldorf Astoria Resort

Address: 501 E Camino Real, Boca Raton, FL 33431-0825
Phone Number:
Location: United States > Florida > Boca Raton
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Boca Raton Resort, A Waldorf Astoria Resort 4*
Number of rooms: 1041
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Also Known As:
Boca Raton Resort, a Waldorf Astoria Hotel Boca Raton
The Waldorf Astoria Collection
Hotel Style:
#2 Luxury Hotel in Boca Raton
#2 On the Beach Hotel in Boca Raton
#4 Romantic Hotel in Boca Raton
#6 Business Hotel in Boca Raton
#8 Family Hotel in Boca Raton

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