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The Ritz-Carlton Bal Harbour, Miami

Certificate of Excellence
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10295 Collins Avenue, Bal Harbour, FL 33154 (Formerly ONE Bal Harbour Resort & Spa)
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The Ritz-Carlton Bal Harbour, Miami
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The Ritz-Carlton Bal Harbour, Miami
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34 reviews from our community

Traveler rating
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    5
    2
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Ritz-Carlton Bal Harbour, Miami
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Perth, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2015

Stayed a week for work reasons/in-hotel team meeting. Stepping out of a lift to see only 3 doors (2 rooms & 1 stairs) is a surprising first time experience! Lovely rooms, great views, great staff & service, excellent facilities, good food. Highly recommended if you can get a good rate. Didn't really have time to experience the surroundings but there... More 

Was this review helpful? Yes 3
Bal Harbour, Florida
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 17, 2015

Best oceanfront location in Bal Harbour with amazing ocean, intracoastal and city views. A great alternative to the frenzy of South Beach, this hotel is newly under Ritz-Carlton management and the improvements in service and facilities are quite noticeable. Convenient to world class shopping, restaurants and amazing beaches as well as boating and many outdoor activities. Beautifully decorated and appointed... More 

Was this review helpful? Yes 2
s paulo
Top Contributor
87 reviews 87 reviews
36 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 14, 2015

I am used to go to that hotel for some time, but it was not a Ritz until recently. For me, it's the best hotel in that region. The staff is very kind and all the ambiance is amazing. The rooms are very comfortable and the bathroom with a beautiful view. Certainly I will come back there. I think they... More 

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NYC
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 12, 2015

Dear Traveler, My loved one and I spent an amazing week at the Ritz Carlton in Bal Harbour ringing in the New Year. This pet friendly, jewel of a hotel has a very residential feeling allowing many of the guests to socialize with each other. The Ritz for New Years Eve organized a Monte Carlo night. It reminded me of... More 

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Denver, Colorado
Contributor
17 reviews 17 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 6, 2015

An expensive disappointment is the best that I can say. My wife had difficulty scheduling a massage and the yoga class was cancelled without notice. Dry cleaning was supposed to be returned first thing in the AM, but I had to call for it and was almost late for a meeting. On the other hand, my children enjoyed to beach... More 

Was this review helpful? Yes 2
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 24, 2014

The service here was impeccable from start to finish. Place was beautiful and well maintained. Other places could learn from how they train the staff. Can't go wrong by staying here and would come again in a minute

Was this review helpful? Yes 2
Jacksonville, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

My wife and I have stayed here twice, both before and after Ritz Carlton's involvement. The service was fine both times though the employees are noticeably extra nice and courteous now. The beds are very comfortable. The view from the bed, bath, shower and balcony is breathtaking. We find it to be a room we don't want to leave. Had... More 

Was this review helpful? Yes 1
London
Contributor
15 reviews 15 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 20, 2014

We stayed here before ritz recently took over (3 months ago) ... It has always been a great resort, and although 3 months is a relatively short time for ownership and management, the only area which was lacking last year (certain member of staff people skills) this has now been fully resolved. It is not simply a case of ritz... More 

Was this review helpful? Yes 3
Ecuador
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 12, 2014 via mobile

I stayed before the hotel became a Ritz but the idea is the same. Great facilities, great service, great food and fast internet (somehow this is something worth mentioning in Miami). The pool and beach area are very nice, not private (beach) but still nice. The bar by the pool has good drinks (big plus). Perfect place to relax and... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2014

Although the rating is medium, that is more to do with the slightly tired infrastructure of the hotel which really needs some care. However the staff of this hotel are excellent and deserve a 5 star rating especially the Pool and beach staff who were unfailingly courteous and friendly. Great place to stay with good amenities and I amsure with... More 

Was this review helpful? Yes 1
Kevin K, General Manager at The Ritz-Carlton Bal Harbour, Miami, responded to this review

Dear Bob, Thank you for your valued feedback. At The Ritz-Carlton, the genuine care and comfort of our guest is our highest mission. This is the reason why it means so much to us that you enjoyed the service you received from our Ladies and Gentlemen. We are happy to hear you enjoyed the amenities and location of the hotel.... More 

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