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The St. Regis Bal Harbour Resort

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9703 Collins Avenue, Bal Harbour, FL 33154
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1 room 1 guest
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The St. Regis Bal Harbour Resort
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895 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Miami, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

Me and my husband spent an amazing week in st. Regis. Service was excellent. We could relax and enjoy time together free from distractions. Personnel made it very comfortable and was very careful. They take care of everything you can think about. Hot days at the pool and the beach we finished at the restaurant and their bar where we... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

Thank you staff for a wonderful stay so far. Service is amazing and the rooms and atmosphere are like no other! A special thank you to Wilbert at the pool for getting us set up right away and drinks and ice buckets!!! He definitely stands out! Thank you again !

Was this review helpful? Yes
Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

Well situated hotel that is extremely luxurious and well run. The room was spacious, clean and comfortable. Every single staff member I encountered, from the moment I pulled in to the moment I left provided exceptional customer service with a genuine smile on their face. They greeted us happy anniversary upon check in which was a nice touch. However, two... More 

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New York City, New York
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The service levels at this hotel are extremely high! We had a few little issues throughout our stay and we were extremely pleased with how well they were dealt with. The staff was very efficient and the resolution was above and beyond our expectations. I especially enjoyed the family pool. I have young children so it was a perfect spot... More 

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Alexandria, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I'm a little late posting this review from my weekend stay earlier this month. The hotel is beautiful, but what keeps us coming back is Ashley. We've been back every year since they opened and it's truly due to her making our experience the best it could be. She is the most attentive and caring individual ever. She provides amazing... More 

Was this review helpful? Yes
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Jenny1760, Thank you very much for taking the time to write a review on your recent stay. We are very glad to learn that you had a chance to experience the amazing service that we pride ourselves on. I will make sure to share your kind words with the team especially with those mentioned. We are looking forward to... More 

Frankfurt, Germany
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 5 days in August in a Grand Deluxe Oceanfront Suite. Positives: + Very well equipped suite, spacious, two balconies, two full bathrooms. High quality furnishings + Great service throughout. Very attentive. + Nice poolside restaurant (Fresco) with tasty sandwiches and grilled items for lunch + Impressive wine cellar, and also broad selection of wines by the glass... More 

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BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Guerteltier, Thank you very much for sharing your recent experience on your stay at the St. Regis Bal Harbour! We are glad to learn that overall you enjoyed the property. Allow me to apologize for the areas where we fell short such as the Butler service. We are so grateful for the feedback provided and we definitely will take... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed this weekend as a gift to celebrate my wife's birthday. They treated us like royalty from the time we arrived till our departure. Anibal escorted our belongings to the car and was extremely friendly and courteous. Everything was perfect and definitely exceeded our expectations! The staff celebrated my wife's birthday at every restaurant including lounging on the beach. Special... More 

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BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Claudio T, It was a true pleasure to have you as our guests during you wife's Birthday Celebration stay! Thank you very much for taking the time to share your experience. On behalf of the entire Team at the St. Regis Bal Harbour, we are pleased that you were able to experience our hotel and enjoy the high service... More 

Lindenhurst, IL
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is the best one I have ever stayed in. The staff was courteous and at all times made you feel that you were their top priority. The room was perfect. It was large with a walk in closet, soaking tub, walk in shower with overhead or handheld shower outlet, separate toilet area with sink, comfy king size bed,... More 

Was this review helpful? Yes 1
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Rehmtm, Thank you very much for such a great comments on your recent stay at the Best Address! It is an absolute pleasure to learn that we were able to create such a memorable experience. I will share your fantastic review with the team and hope to welcome you back again soon! Sincerely, Shadi Omeish More 

Macon
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Awesome people. So kind. So accommodating. Service of the butler service was top notch. J and g grill was very delicious. Pool was so clean. Downside was the level of attention on getting something to drink. We were consistently asking someone to serve us Really strange that it's consistent at every level of this st Regis. Please know that that... More 

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BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Minklehole, Thank you for sharing your experience with us... I am happy that your stay was enjoyable, but concerned that you encountered a lack of attention in getting a drink at the bar. I'll be sure to share this feedback with our teams. I look forward to your next visit to Bal Harbour. Sincerely, Shadi Omeish, Hotel Manager More 

Bal Harbour, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

My fiancé and I frequent this bar 2-3 times per week. Although the atmosphere and the drinks are unbeatable, we would be lying if we said we didn't also come here for the excellent service provided by the staff, especially Anna. She and the staff go above and beyond to provide great service.

Was this review helpful? Yes
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Senseofmiami, Thank you for sharing your experience here with the TripAdvisor Community. We are delighted to hear that you enjoy our bar experience and the service provided by Anna. I'll be sure to share this post with her personally, and I look forward to personally welcoming you to the bar again in the coming days. Sincerely, Shadi Omeish, Hotel... More 

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Imperial Oceanfront Suite (156)
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Tranquility Pool (34)

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