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The St. Regis Bal Harbour Resort

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9703 Collins Avenue, Bal Harbour, FL 33154
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The St. Regis Bal Harbour Resort
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The St. Regis Bal Harbour Resort
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866 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Miami, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Although I am not staying at the hotel and just decided to have a day of luxury, no one on the staff made me feel other than spectacular. The hotel staff was welcoming as I walked to the bar area in the pool, where I found a small bar, simple, dark and with fairly uncomfortable chairs, but with a bartender... More 

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Miami, Florida
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My wife and I had an amazing time at St. Regis ! The St Regis Bal Harbour delivered an exceptional weekend experience for my wife and I. I want to thank Candice (Butler) and Luis (Security Manager) for adding personal touches to the room and going above and beyond in making our experience memorable. We cant wait to go back.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 6 days ago NEW

We had an amazing stay at the St. Regis last weekend. The property is immaculate and the staff is off the charts. A special thank you to Laura for being the friendly face each morning during breakfast, and Haneen for all the smiles and laughs at the bar. The front desk staff were so welcoming as well as the team... More 

Was this review helpful? Yes
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Kurt A, What a pleasure to learn that you had an amazing weekend at the St. Regis Bal Harbour, thank you very much for leaving a review on your recent experience! I will make sure to share your kind comments with each of the team members that you mentioned, I am sure they will be excited to hear that.... More 

New York City, New York
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The St Regis Bal Harbour delivered a exceptional weekend experience for my family and I. The service was top notch as expected when staying at a St Regis property. The butler service contacted us a week prior to arrival to arrange for pick up at the airport and arranging for special amenities for our daughter which included beach toys, sunglasses,... More 

Was this review helpful? Yes
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear WESWCHU, Thank you very much for taking your time to write a review on your recent visit to the Best Address! We are so happy to know that our team made your weekend getaway a memorable one. Their dedication is evident by the kind words such as yours. We will be waiting for your visit in December! Sincerely, Shadi... More 

Delray Beach, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of those "what could be bad" type places. Its was an excellent experience. Everything was perfect. The hotel was outstanding. So clean, so beautiful......EVERYTHING ABOUT IT. From the second my wife and I drove up, everything was perfect. The check in process was actually "special". The rooms are so beautiful The beds are beyond comfortable. There are... More 

Was this review helpful? Yes
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Ryan B, Thank you very much for your review! The entire Team and myself are so happy to learn that you and your wife had an amazing stay at our hotel. It was such a pleasure having you as our guests. We really hope this was not the last time you visiting us and we are looking forward welcoming... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is the definition of what exceptional service is. One of my favourite hotels in the world I will never think twice about staying anywhere else in Miami after staying here 4 years every summer. Concergie services + pool area service excellent. Breakfast and main hotel restuarant menu needs to be updated... this is one of the very few... More 

Was this review helpful? Yes 1
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Hamad A, Thank you very much for your review! We really appreciate the fact that you choose the St. Regis Bal Harbour as a destination to spend your summer. We really value your loyalty, and will be waiting for you to visit us again! Sincerely, Shadi Omeish More 

Miami, Florida
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

By far one of the most extreme (and extraordinary) examples of institutionalized customer service at any hotel, anywhere. Not quite sure why we had not stayed here before but we found it and will be back often. Nary a flaw at this resort: the grounds, the infrastructure, the ENTIRE staff, the food and all underlying services were superb. Constanza at... More 

Was this review helpful? Yes 4
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear MT1075, Thank you so much for taking the time to share your recent experience with us. The Team and myself are so happy to learn that you had a spectacular time at our hotel. I will personally share your kind words with the team members that you have mentioned. We are looking forward to welcoming you and your family... More 

Dallas, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

OK, the design of this hotel is amazing, the food is incredible and the pool and the spa areas (I love a real Finnish sauna) astonishing, but the only thing that I really remember about my stay is the absolutely magnificent people that work there. I am just a regular guy who got my room with loyalty points, but I... More 

Was this review helpful? Yes 2
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Edvard L, Thank you very much for sharing your recent experience with the TripAdvisor community! As I am reading this comment I just feel so happy that you loved the hotel, all the facilities and our incredible team that made your stay an amazing one. We can not wait for you to come back and have another memorable stay... More 

New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Truly a great stay, was greeted by warm staff, perfect room and great service!!! Will definitely be back in the near future. From the arrival staff, champagne at check in, escort to room and all the high tech gadgets in the rooms not to mention the great food.....

Was this review helpful? Yes 2
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Jonathan, Thank you very much for writing this review on your recent stay with us! We are truly happy to know that you had a WOW stay. We are looking forward welcoming you back for your business stay or for a get away! Sincerely, Shadi Omeish More 

Palm Beach, Florida
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was in the Hospitality industry for over 12 years in Chicago with Four Seasons Hotels so when I am paying over $900 a night I expect a certain level of service. Being a AMEX Platinum card holder we are offered a room upgrade- well upon check in I had to ask three times for a room upgrade even after... More 

Was this review helpful? Yes 2
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear MajordomoDesigns, Thank you for sharing your honest feedback of your stay. We are sorry that the experience that you had was not representative of the St. Regis service level we pride ourselves on. I will be sure to address the issues with my staff members to ensure appropriate actions are taken. Thank you once again for taking the time... More 

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Imperial Oceanfront Suite (156)
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Tranquility Pool (34)

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