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The St. Regis Bal Harbour Resort

5.0 of 5 9703 Collins Avenue, Bal Harbour, FL 33154
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Certificate of Excellence 2014
The St. Regis Bal Harbour Resort
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The St. Regis Bal Harbour Resort
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The St. Regis Bal Harbour Resort
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738 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
1 of 5 stars NEW via mobile

Rooms are dirty , housekeeping are not even vacuum the carpet , I found all week menu of my kids under the table . Kids club is complimentary for my room type , but they still trying to charge . Mini bar is not replace on time ( 5 days ) after! In the bar you can wait 30 min... More 

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Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the St. Regis for a full week and had extraordinary service from both the bartender, Barrie, and the server, Ashley. Both were terrific and very attentive. They always took care of our needs and went out of their way to make sure our stay was wonderful. There never was a time where we had to flag them... More 

Was this review helpful? Yes 3
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Eric S, We appreciate you taking the time to share this fantastic review of your stay with us this past February.Excellent service is something we take great pride in providing. Hearing your feedback means all that much more to us. I will make sure to share this note with the pool and beach team. We look forward to your... More 

Chicago
Contributor
15 reviews 15 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel for a long weekend, the property was beautiful and very clean! However, it is extremely expensive and for that you get poor service. If you like paying $1500 a night for a room and hearing I am sorry then this is the place for you! We waited probably 30 minutes each night for the valet... More 

Was this review helpful? Yes 3
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear TMaiden, Thank you for sharing your honest feedback of your recent stay. We are deeply sorry that the experience you had was not representative of The St. Regis service levels we pride ourselves on. I will be sure to share these incidents with the team to ensure appropriate actions are taken so other guests do not have similar experiences.... More 

Fairfax, VA
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our 2nd trip to the St. Regis Bal Harbour. We stayed 2 years ago and had a much better experience than this time. The hotel and the rooms are breathtaking. The views from the balconies are incredible and the best part of this hotel in my opinion. However, this time I would say the service is not the... More 

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BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear TravelHappier, First and foremost I would like to thank you and your family for choosing to return to The St. Regis Bal Harbour. We are deeply sorry that the experience you had was representative of The St. Regis service levels we pride ourselves. For that I am very sorry and I will make sure to address these items with... More 

Sao Paulo
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a beautiful property with a gorgeous view of the Atlantic. The service is pretty cordial but they "over market" their services and promises more than they deliver, for exemplo the "iconic St. Regis Butler and 24-hour concierge", they exist but they are not better than the same service available in other chains where it is available. Another thing... More 

Was this review helpful? Yes
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear GourmetVoyager, Thank you for taking the time to share your experience at our resort. I am deeply sorry to hear that our service did not exceed your expectations. We appreciate your feedback, and hope to have another opportunity to show you true personalized service. Sincerely, Shadi Omeish Hotel Manager More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had a memorable 4-night family stay at the St. Regis Bal Harbour over the sold out Presidents Day/Valentines weekend. There is so much to recommend about this property, but also a surprisingly "over-marketed" service. First, the great: - the View, oh what a View; from the 23rd floor, you can get lost in the amazing beaches, city, and ocean... More 

Was this review helpful? Yes
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear CB328, Thank you for sharing your recent experience with the tripadvisor community. We are so happy to hear that you enjoyed the views from your suite and our excellent servuce provided by our pool and beach team. We appreciate your feedback on our butler service and look forward to having another opportunity to exceed your expectations. Sincerely, Shadi Omeish... More 

Marietta, Georgia
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

There's no question! The St. Regis Hotel in Bal Harbour, Florida, is simply magnificent and truly beautiful. Most St Regises are! Everything was perfect...the room, the ocean view, the location, the weather(oh, that weather!) and most of the service people are very warm and helpful. The all wanted to make our stay as enjoyable and pleasant as possible. That wasn't... More 

Was this review helpful? Yes 1
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear riffman1948, Thank you for taking the time to share the details of your recent visit to The St. Regis Bal Harbour with the tripadvisor community. We appreciate your feedback and apologize for the incidents you encountered while on property. I am however, happy to hear that you and wife had a great time. We look forward to your next... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

St Regis is always known to be top of the line. The Bal Harbour location is no exception! Upon arrival, check in pours you a glass of champagne (maybe to ease your mind about $975/nt room rates). The hotel is beautiful like the inside of a royal jewel box. Shiny, glossy and clean. The room was great, very lux, very... More 

Was this review helpful? Yes 1
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear MichaelSpiegel, Thank you for sharing your recent visit to The St. Regis Bal Harbour. We are happy to hear that you enjoyed your guest room and your time by the pool. We look forward to welcoming you back in the near future. Sincerely, Shadi Omeish Hotel Manager More 

Dallas
Top Contributor
61 reviews 61 reviews
58 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this resort a year ago and enjoyed it so much that we decided to come back a year later. Last year, when we checked in, we were blown away at how amazing the check in process was, this year it was just average. The bellhop did not radio in our name, the receptionist did not know that... More 

Was this review helpful? Yes 2
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear CDUB212121, Thank you for taking the time to share your experience with the tripadvisor community. First and foremost , we are deeply sorry that your check in process was not representative of the St. Regis Standards upon which we pride ourselves in. We aim to personalize each and every guest visit, and we clearly fell short. We appreciate the... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here last year in September for a quick weekend getaway with my sweetie. EVERYTHING was perfect! The property, the room, the staff, the restaurant...everything! We were treated like celebrities from start to finish!

Was this review helpful? Yes
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review

Dear Noelle, Thank you so much for staying at The St. Regis Bal Harbour this last september for your weekend getaway. We are happy to hear that you enjoyed your guest room and our restaurants. We look forward to welcoming you back in the near future. Sincerely, Shadi Omeish Hotel Manager More 

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Additional Information about The St. Regis Bal Harbour Resort

Address: 9703 Collins Avenue, Bal Harbour, FL 33154
Phone Number:
Location: United States > Florida > Bal Harbour
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bal Harbour Resort 5*
Number of rooms: 243
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Also Known As:
The St. Regis Bal Harbour Hotel Bal Harbour
The St. Regis Bal Harbour Resort Florida

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