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DoubleTree by Hilton Hotel Wilmington

3.5 of 5
4727 Concord Pike, Wilmington, DE 19803
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DoubleTree by Hilton Hotel Wilmington
Ranked #7 of 12 hotels in Wilmington
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163 reviews from our community

Traveler rating
    30
    59
    44
    19
    11
See reviews for
Families
33
 
Couples
37
 
Solo
16
 
Business
55
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 19, 2013 NEW

The staff was polite. Our room was clean. There were lots of kids playing in the halls while parents with coolers drank beer and talked in the hallway. The first night we called the desk and someone came up and they got quiet. The next night it happened again but someone else must have called. I guess that's an inconsiderate... More

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Warwick, New York
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 15, 2013 NEW

Stayed for two nights when we visited Longwood Gardens. Room was very clean and large. Bathroom was very tiny. Cookies were delicious :) In and out parking was an extra $15 per day but the rate we got on price line was well worth it!

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Wilmington, United States
1 review
3 of 5 stars Reviewed May 15, 2013 NEW

Hotel was just ok. Food was left out uncovered for almost 12 hours in the hallway, when I called to discuss the situation the staff was rude. On the positive side there was extremely nice rooms and beds, very comfortable! I would not stay here again!

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Review collected in partnership with DoubleTree by Hilton

Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 11, 2013 via mobile

Hotel staff were friendly & helpful with local directions to attractions ( Wintertur, Nemours, Longwood) as well as make some good recommendations to area restaurants. Good workout facility, breakfast area was well staffed with plenty of buffet offerings as well as menu selections. The staff recognized us each morning as a returning guest, hotel rooms have been updated and its... More

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Hartford, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

I stayed here on a business trip. The room was nice, very clean with all the ammenities I needed. Bed was very comfortable and I got a great night's sleep! The restaurant was not very good. I went for dinner one night and ordered the spinach salad with apples, walnuts, and raspberry vinagrette. The spinach was wilted, the apples were... More

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Huntley, United States
1 review
1 of 5 stars Reviewed May 3, 2013

From check-in not having my friends name on record, to waiting nearly 50 min in an not busy restaurant and not getting my salad, there are major problems at this hotel due to the service. One evening both elevators were broken and I had to climb 3 flights of stairs to my room multiple times.

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Review collected in partnership with DoubleTree by Hilton

TreeManager, General Manager at DoubleTree by Hilton Hotel Wilmington, responded to this review
May 15, 2013

Please accept our sincere apologies for the hassle and frustration you experienced during your recent stay at our hotel. We strive to make every guests' stay pleasant through our service and amenities and we regret this was not your impression. I followed up with the team regarding the elevators. We couldn't find any record of our elevators being down within... More

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Bowie, Maryland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 30, 2013

This hotel can be summed up with the word "adequate." Nothing about the stay was offputing but nothing was great about the stay either. A minor flaw was the small size of the shower. Another wasthe hard mattress. It was not like sleeping on a slab of concrete but it was too hard for my tastes. On a positive note... More

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sbriggs2810, Manager at DoubleTree by Hilton Hotel Wilmington, responded to this review
May 1, 2013

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on the comfort and appointment of our hotel and apologize for the missteps you encountered. We strive to make every guests' stay pleasant and hope you will return to stay with us the next time you are in... More

Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed April 29, 2013

They hotel staff was unhelpful, and misdirected me as I tried to help my handicapped uncle to his fifth floor room. People were stopping elevators to smoke joints in them, which made it even more difficult to help him get to his room after he spent a long night at a wedding. Then, we got in an elevator with a... More

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sbriggs2810, Manager at DoubleTree by Hilton Hotel Wilmington, responded to this review
May 1, 2013

Thank you for reaching out to us about your poor experience via TripAdvisor. Please know that your comfort and satisfaction are of the utmost importance to us. Please contact me Shavonne Briggs 302-351-5504 or Evelyn Linkins - General Manager 302-351-5501 so we can find out more information regarding your stay with the DoubleTree by Hilton Wilmington on Concord Pike. We... More

Richmond, Virginia
Senior Contributor
24 reviews 24 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 28, 2013

Some of the negativity of our stay was not directly the fault of the hotel or staff.......with that said, we were there three nights, the first night the toilet ran off and on all night. They attempted to fix it the next day. The second night our room was located next to a room that was part of a rehearsal... More

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sbriggs2810, Manager at DoubleTree by Hilton Hotel Wilmington, responded to this review
May 1, 2013

Derek, I’m so sorry for the noise issues you experienced during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay and special event and we regret you experienced a noise level that made your stay unpleasant. We hope you will give us another shot the next... More

New York City, New York
Top Contributor
322 reviews 322 reviews
113 hotel reviews
Reviews in 123 cities Reviews in 123 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed April 26, 2013

This hotel is along a busy secondary highway about 15 minutes from downtown Wilmington. There is plenty of free parking, it is adjacent to a mall and in an area rich with restaurants of every kind. I thought that the staff were great. They were mostly accommodating, friendly and responsive. The restaurant staff was less so; very thinly staffed and... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(10)
  • Not ready(4)
  • Chain restaurant(4)

Additional Information about DoubleTree by Hilton Hotel Wilmington

Address: 4727 Concord Pike, Wilmington, DE 19803
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 hotels in Wilmington
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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DoubleTree by Hilton Hotel Wilmington
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