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DoubleTree by Hilton Hotel Wilmington

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4727 Concord Pike, Wilmington, DE 19803
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DoubleTree by Hilton Hotel Wilmington
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DoubleTree by Hilton Hotel Wilmington
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261 reviews from our community

Traveler rating
    110
    83
    44
    17
    7
See reviews for
68
41
10
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hyattsville, Maryland
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I went with a group to stay overnight at the Double Tree on a Saturday in March. We all were pleasantly suprised by the physical condition of the hotel. The rooms were just recently renovated and done very tastefully. We all had free WiFi and lovely flat screen tvs. All the rooms that I saw were very clean with comfortable... More 

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Philadelphia, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Loved the staff, they were very helpful with my questions. The room was clean, bed comfortable, spacey too. We had a great event with the spaces provided. Have been coming here for the last 4 or 5 years for this event and am looking forward to next year's event. Will even try to stay here before then, it is a... More 

Review collected in partnership with DoubleTree by Hilton

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Elkton, Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

I have a DJ company called SuperstarMusicalServices. Last night we did a large company party at the Doubletree. While we were setting our equipment up, just about every employee came by and siad hello and asked if we needed anything. Then we met the managers, Rob and Jill. I've got to tell you, I have never written a review before... More 

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chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Don- Thank you for the great review! We appreciate the kind words! I know that the banquet staff here tries to make everyone feel like they are the only quests in the hotel. It is that personalized kind of service that sets our hotel apart from the rest! Hope to see you again soon! Eric Chapman More 

Avondale, PA
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed there for a business trip for a week in February. The staff was amazing. Rob, Dana, Joanne and the rest of the banquet staff were extremely attentive and friendly. Anything we asked for, they responded to immediately. The food was delicious and the newly renovated rooms were comfy and clean. The bar has a great selection of beer... More 

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chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Rhonda- Thank you for the kind words! The hotel prides itself on giving the best customer service in the area. It is always a pleasure to hear when that many employees make a great impression! The hotel spent 5 million dollars on it's reinvention but the human element is what make a hotel great! We look forward to your return.... More 

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was very welcoming after an 8 hr. drive in a snow storm. We were late for arrival but found the Restaurant was open and we had terriffic meal after which we were introduced to the Chef and told him how much we enjoyed our dinner. The good food was carried over the next day as we attended an... More 

Review collected in partnership with DoubleTree by Hilton

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chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Robin, Thank you very much for the review! We had added several new chefs to our kitchen staff and plan on continuing the high level of food quality as well as adding new and exciting specials each night. If you become a fan of our Facebook page you wills see a picture and description of the dinner special that evening!... More 

San Diego, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Doubletree Hotel staff provided the highest level of customer service. Staff allowed us to check in very early and reserved rooms for us on the same floor and very close to one another. The pool facilities were great. Although I'm sure that there were other hotel guests, my family and I were made to feel as if we owned the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Michael- Thank you very much for the kind word. It was our pleasure to have you as our guest. We strive to make each guest feel like they are the most important people in the hotel- because they are! Our 5 million dollar reinvention will not mean anything unless we take care of our guests! Your comments show that we... More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I travel regularly to the area (24 times last year) and stay at this hotel whenever possible. Has been upgrade throughout in the last 12 months, rooms, common areas, lobby, carpeting etc. The service is generally excellent with friendly and responsive staff. The price is very competitive for the area. Dinner service is sometime a little slow on very busy... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Gordon- Thank you very much for the review! You hit one of the hotels best assets on the head, LOCATION! Being so close to all of the area attractions, shopping and restaurants is a wonderful benefit our guests enjoy! We hope to see you again soon! Eric Chapman More 

Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love the location and service provided here. The restaurant on premises is very good and priced very well. The breakfast is top notch for a buffet style. The rooms are very comfortable and well appointed. The parking is very convenient and in a part of town close to everything.

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chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Brad- Thank you for the great review! If you get a chance, like our Facebook page and you will be able to see all the delicious dinner specials the hotel is offering every Monday through Thursday! Just looking at them make me hungry! We hope to see you again soon! Eric Chapman More 

Spencerport, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is located in a good location near to lots of restaurants and shopping. The room itself was very clean and new. The beds were very comfortable and the staff was extremely helpful! Great place!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Robert- Thank you for the review! I will pass along your comments to our Housekeeping staff. The are some of the hardest working people you will ever meet. The take pride in making sure that every room is perfect for our guests! We hope you come again soon! Eric Chapman More 

Chicago
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice newly remodeled hotel but don't eat here. Great rooms, good location. Terrible staff attitude and poor restaurant service. We waited 40 min for a glass if water....never again! Eat next door....or anywhere else. Great mall next door

Was this review helpful? Yes
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Thank you for your review. We appreciate the comments about our newly renovated hotel. We also appreciate the comments about the restaurant. We cannot learn from our mistakes if we are not told about them. We have had conversations with our Restaurant Manager and are taking additional steps to ensure issues like this do not happen in the future. We... More 

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