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DoubleTree by Hilton Hotel Wilmington

3.5 of 5 4727 Concord Pike, Wilmington, DE 19803
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DoubleTree by Hilton Hotel Wilmington
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DoubleTree by Hilton Hotel Wilmington
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247 reviews from our community

Traveler rating
    99
    81
    43
    17
    7
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64
41
10
94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel in a good area. Hotel is right on Concord Pike, but since my room faced the back, I didn't hear any street noise. They were doing improvements to the entrance and elevators, but it was not an issue. The hotel is in a good location near restaurants and shopping. I was in town for business and I don't... More 

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Wilmington, Delaware
1 review
5 of 5 stars Reviewed 3 days ago NEW

Thank you to the staff at DoubleTree Wilmington for your warm and professional welcome to our out of town guests. Handling the sudden loss of a loved one is most stressful; your quick and professional assistance made preparing for our last minute guests so seamless. All of our guests mentioned how kindly they were greeted at check-in and that their... More 

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Lancaster, United States
1 review
5 of 5 stars Reviewed 1 week ago

Clean and nice bar restaurant. Please and helpful staff. room to spread out in the lobby and lower level areas. Did not have time for the pool or gym but Im sure it would have been just as clean as the rest of the hotel.

Review collected in partnership with DoubleTree by Hilton

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1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is very quiet and clean. The personnel is helpful and friendly. The rooms are nice and clean. Beds are very comfortable. This is an ideal hotel for a business trip to this town. I can highly recommend it. If I would improve something then this would be primarily the breakfast which was average only.

Review collected in partnership with DoubleTree by Hilton

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chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Thank you for the review of the hotel! We are excited you enjoyed the new Serta Sweet Dreams bedding package. The beds are extremely comfortable and the new bed bases give extra support as well as a fresh new look to the hotel. As for breakfast, our Chef is adding new items to the breakfast selection to accommodate frequent business... More 

Baltimore, Maryland
1 review
2 of 5 stars Reviewed 2 weeks ago

We decided to pre-order dinner in the restaurant. Dinner was supposed to have been prepared by 8:30. I got my burnt cheeseburger at 10:30 pm. We could not get water, bread, drinks, or food in any organized fashion. I have never experienced such dismal service. There was also no attempt to compensate us for all the deficiencies. The room was... More 

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chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay in all areas of the hotel. We've have met with the restaurant staff in great length to make sure this type of... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

While the room itself was clean and cozy, the lack of assistance from the staff was atrocious. There must have been several events going on in the area because the hotel was full of teenagers who felt it was appropriate to spend the entire night running up and down the halls, slamming doors, knocking on random doors, and just being... More 

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chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience... More 

Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I stay here regularly, (6-8 nights a month), and I find myself discouraged every time I return and the remodel is still going on. The staff is great, the rooms are clean, there is plenty to eat and do in the area, but it am ready for the remodel to be done.

Was this review helpful? Yes
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Jason- Thank you for the review of the hotel. We completely agree with you wanting the reinvention to be completed! When you invest over 5 million dollars into a product, you want to see the finish line! And it is right around the corner, With the exception of the revolving door, the major construction is complete. The art work and... More 

Huntsville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Even though the hotel was experiencing renovation pains, and my room was not quite right, the staff was wonderful and very attentive. While the lunch menu was limited, overall, the menus and food were excellent.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Al- Thank you for the review! We appreciate the comments about the staff! We hope you enjoy the nightly dinner specials the hotel has to offer along with the regular menu. Thank you and we look forward to your return. Yours in Hospitality, Eric Chapman More 

Tennyson, IN
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Modern and clean hotel; however, the construction resulted in some frustrations. One of the two elevators was under construction and the stairs came out to the basement/lower level only to take another set of stairs up to the lobby.

Was this review helpful? Yes
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Thank you for the review, We understand your frustration about the elevators. The hotel is making a considerable investment to improve the elevators. While the work that was done resulted in some longer than normal wait times, the improvement were much needed and will make your next stay more enjoyable. Thank you, Eric Chapman More 

Buffalo, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My experience at this hotel was all positive. The staff was totally accommodating and the food was wonderful. I would recommend it and stay again. The purpose of my stay was business and the facilities were perfect for our event.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review

Thank you for the great review! We appreciate the comments about the friendly staff and the great food! Our chef works hard at creating new specials that appeal to our diverse clientele! We hope to see you again soon! Yours in Hospitality, Eric Chapman More 

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Additional Information about DoubleTree by Hilton Hotel Wilmington

Address: 4727 Concord Pike, Wilmington, DE 19803
Phone Number:
Location: United States > Delaware > Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Wilmington 3.5*
Number of rooms: 244
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Hotel Style:
#3 Business Hotel in Wilmington
#3 Family Hotel in Wilmington
#7 Romantic Hotel in Wilmington

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