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BEST WESTERN Brandywine Valley Inn

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1807 Concord Pike (Route 202), Wilmington, DE 19803-2901
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BEST WESTERN Brandywine Valley Inn
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165 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (165)
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    (33)
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There are newer reviews for BEST WESTERN Brandywine Valley Inn
See the most recent reviews
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 24, 2014

Not very welcoming and no intention of going back. Only outside access to rooms (no hallways), and with leaves strewn about the property it seemed untidy. The room was clean, and although we had reserved one with a king bed we were initially given double beds. Check-in staff was neither attentive nor helpful, and I was the only customer at... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
MaryT687, Guest Relations Manager at BEST WESTERN Brandywine Valley Inn, responded to this review

Hello David1870, On behalf of our entire staff I apologize that we did not meet or exceed your expectations of service at the Brandywine Valley Inn Best Western. Our exterior courtyard is the only one of its kind in our area. The leaves are blown regularly however, with all of the beautiful trees surrounding us mother nature does not make... More 

River Ridge, United States
1 review
5 of 5 stars Reviewed October 20, 2014

I stayed here back in July and then again in October while my daughter had appointments at Nemours hospital. They have great service and the room was quite comfortable. They provide a free shuttle to the hospital. It was nice to be so close to the hospital. We also enjoyed the free breakfast and the afternoon cookies. Would definitely stay... More 

Review collected in partnership with Best Western

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MaryT687, Guest Relations Manager at BEST WESTERN Brandywine Valley Inn, responded to this review

Hi Alexis G., We have many guest stay with us whose children have to visit the hospital and we understand the importance of being comfortable and receiving friendly service. Due to the circumstances of the stay we provide a discounted rate and courtesy shuttle to and from the hospital when needed. We are happy to provide all of our guest... More 

Oshawa, Ontario
Level Contributor
138 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed October 14, 2014

Thanks to Nicky on the front desk for being so accommodating and arranging for a room that better matched our needs. We have extended our stay for an extra night and have been enjoying one of the longer stay rooms with a fridge and microwave. Even though this is an older hotel it is clean and comfortable and very centrally... More 

Was this review helpful? Yes
MaryT687, Guest Relations Manager at BEST WESTERN Brandywine Valley Inn, responded to this review

Hi Mel Oshawa, We are glad that you found everything in your room to be clean and comfortable. There are only a handful of rooms that do not include a microwave and fridge but if you happen to get one, we will gladly make other arrangements as long as we have the availability. It is also great that you took... More 

Peoria, IL, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed October 12, 2014

Front-desk staff anticipated our needs (recommending a nearby restaurant in case we hadn't had dinner), and pointed out luggage carriers plus fresh cookies, and handy lobby computers. All staff seemed very friendly and helpful. Room had extra outlets and a good chair/good lighting for reading.

Review collected in partnership with Best Western

Was this review helpful? Yes
MaryT687, Guest Relations Manager at BEST WESTERN Brandywine Valley Inn, responded to this review

Hello Marilin L., Here at the Brandywine Valley Inn all guests are welcomed warmly. Our friendly staff takes pride in readily providing useful information on the area and excellent customer service. Thank you for taking the time to share your stay experience. We are glad you enjoyed your stay! Best regards, Phyllis T. Guest Relations More 

Lexington, Massachusetts
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 11, 2014

I got a group rate for an event, so I'm not sure what my review would have been if I'd paid full price. But on the whole I had a positive experience: The room was fine, the staff extremely friendly and helpful. Only the breakfast was just so-so, although the coffee was decent.

Was this review helpful? Yes
MaryT687, Manager at BEST WESTERN Brandywine Valley Inn, responded to this review

Hello Joancs, We are glad that you found everything ok with your room during your stay. We do not have any meats on our breakfast menu, however our friendly staff members "beef" up the customer service and are always ready to help. Thank you for taking the time to share your stay experience. Best regards, Phyllis T. Guest Relations More 

Sebastian, Florida
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed October 8, 2014

Convenient location, no view. This is a 40 year old motel with small rooms, no elevator. Rooms were clean, nicely furnished, but I dislike the sink area open to the room - not good if one wants to sleep and the other gets up and turns on the light. SMALL "bathroom" - toilet about 12 inches from the tub. Bed... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
MaryT687, Manager at BEST WESTERN Brandywine Valley Inn, responded to this review

Hello Eileen, We are conveniently located behind the Hollywood Grill, next to the Circle K gas station, next to the Acme supermarket and the Fairfax Shopping Center. It is unfortunate that you were displeased with the layout of the room, but there are renovations underway to improve the appearance of our property. Thank you for taking the time to share... More 

Attleboro, MA, United States
1 review
3 of 5 stars Reviewed October 1, 2014

The staff wasn't familiar with the inns policies. They gave the wrong price, tried to substitute inferior tickets for advertised museum tickets and failed to make arrangement for theater tickets included in the package. They were rude and argued when I tried to show them their error.

Review collected in partnership with Best Western

Was this review helpful? Yes
MaryT687, Guest Relations Manager at BEST WESTERN Brandywine Valley Inn, responded to this review

Hello Florence G., On behalf of the entire staff, we apologize for your missing theater reservation and if you felt mistreated by any of our employees. In regard to the confusion with the package, the online package details have been made to match the fixed package rates and attractions in our reservation system. Normally, theater reservations are made when the... More 

Alexandria, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 19, 2014

The hotel is really old and shows it. Musty smells, worn furniture, peeling paint, noisy air conditioner etc. The check-in staff was friendly, but the cleaning staff wasn't.. The breakfast was free, and it was worth every penny! (at least the coffee and OJ were of acceptable quality) You can do a lot better for the same money.

Review collected in partnership with Best Western

Was this review helpful? Yes
MaryT687, Guest Relations Manager at BEST WESTERN Brandywine Valley Inn, responded to this review

Hello Mike H., We apologize for any inconvenience that you may have experienced during your stay. Our breakfast is catered by Manhattan bagels and served by our friendly breakfast attendant daily. We do not currently have a meat option available, however our scrambled eggs are delivered by Hy-Point Farms and we also have a pancake machine! Your comments will help... More 

Travelers are raving about these Wilmington hotels

NYC
Level Contributor
13 reviews
5 hotel reviews
3 of 5 stars Reviewed September 4, 2014

This is an old property that is in need of updating again. In the Nineteen sixties and seventies, It was a "Quality Inn" called the "El Capitan." Many Wilmingtonians referred to it as the "El CRAPitan." It has earned the name again. The room quality is uneven to say the least. We stayed there twice in July. The first room... More 

Was this review helpful? Yes
Mentor, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 31, 2014

This place is caught in a 1970's time warp and nothing has been updated since that point in time. Bring your leisure suit and forget any modern devices like phones, IPads, or laptops as they won't work here.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
MaryT687, Guest Relations Manager at BEST WESTERN Brandywine Valley Inn, responded to this review

Hello Brian P., Our Wi-Fi is accessible to all remote devices and hardly ever do we experience interruptions in guests service. Our property does have a classic layout however, it is the only one of it's kind in the area with a central, outdoor pool and hot tub!We apologize for the inconvenience you experienced during your stay. Best regards, Phyllis... More 

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