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Doubletree Wilmington Downtown

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Doubletree Wilmington Downtown

3.5 of 5
700 N. King Street, Wilmington, DE 19801 (Formerly Spencer Hotel)
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Doubletree Wilmington Downtown
22 traveler photos
Ranked #5 of 12 hotels in Wilmington
3.5 of 5 stars 137 Reviews
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137 reviews from our community

    Trip type
Traveler rating
    23
    54
    34
    21
    5
Date Rating
Winchester, Virginia
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“This hotel has some work to do”
2 of 5 stars Reviewed April 29, 2013 via mobile

I agree with other reviewers when they say this hotel isn't up to standards. Check in was like trying to pull teeth. I had to ask all the questions (especially concerning parking) and coach the front desk employee about everything ( I'm an honors member, I booked my reservation through the site, this is how they usually handle checkin, etc)... More

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AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
May 3, 2013

Michael, Thank youf or sharing your feedback on your recent stay with us. Our continued focus is to provide a great guest experience for everyone that stays with us. I do sincerely apologize, as we did not make that happen during time here. I would like to follow up with our teams about the challenges you encountered as they are... More

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Fine hotel”
4 of 5 stars Reviewed April 27, 2013

We booked only one night, part of a roadtrip. Location is nice, not far from I-95 but we were a bit concerned about parking. Hotel charges 10$ for overnight parking or 15$ if you want in and out priviledges. We asked about parking on the street at the front desk during check-in which was super fast and easy, and the... More

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AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
May 3, 2013

Sam B, Thank you for sharing feedback on your recent stay with us. We are very happy to hear that you enjoyed it. Our guests feedback is very important to us. That feedback helps us to continue and improve our services and provide an even better guest experience. Please do not heistate to contact me at any time. We do... More

New Castle, United States
1 review
“Excellent Service”
5 of 5 stars Reviewed April 24, 2013

My arrival at the hotel the check in service was very quick and staff was very friendly. I also received a warm cookie that made me feel even more welcome. The rooms were very clean warm and inviting. I love the decor and the luxury towels and bath products. I was very confortable and relax my whole stay.

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Review collected in partnership with DoubleTree by Hilton

AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
April 26, 2013

Michelle, Thank you for taking the time to provide your feedback regarding your stay. Our guests feedback is of utmost importance to us. We are very happy to here you enjoyed your stay. Please do not hesitate to contact me at any time. We do hope to see you again in the near future. Sincerely, Alan Filer General manager alan.filer@hilton.com More

Meadowlakes
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Hotel staff that understands customer care!”
5 of 5 stars Reviewed April 18, 2013

The staff was efficient and helpful without intruding. Staff knew we were guests in the hotel, giving us a warm greeting when they saw us in the lobby. The room was clean and pleasant. When wanted beverage glasses and plastic bag for the ice bucket it was promptly delivered even though I am sure the usual maintenance personnel had gone... More

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AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
April 19, 2013

Thank you for writing a review on Tripadvisor, the hotel appreciates all of our guests feedback. The teams will be glad to hear you enjoyed your stay. I can honestly say they do care about our guests and pride themselves on giving everyone great customer service. Please do not hesitate to contact me directly at any time. We do hope... More

Cincinnati
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Super clean and super friendly”
5 of 5 stars Reviewed April 18, 2013

My colleague and I were only in town for two days and one night and chose this hotel because our sales rep was staying there as well. This place was wonderful! Colleen at the front desk was very welcoming. Our rooms weren't ready yet (we arrived at 11am and did not expect them to be ready) but she offered to... More

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See 2 more reviews by CincyCandy for Wilmington
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
April 19, 2013

Thank you for taking the time to tell us about your stay, we greatly appreciate all of our guests feedback. I am very glad to hear you enjoyed your time with us and will share your comments with our teams. They certainly enjoy to hear they are doing a great job. Please do not hesitate to contact me at any... More

Brooklyn, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Redemption!!!!”
4 of 5 stars Reviewed April 15, 2013

After a bad experience at another location, over 15 years and vowing to never stay at any DoubleTree hotel again, I must stay that I was pleasantly surprised. Check-in was smooth, enjoyed our warm cookies, our room was as expected, drinks at the with a side of wings was fun. The only downside, was paying for parking. I would stay... More

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AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
April 19, 2013

Thank you for taking the time to write a review on Tripadvisor. We are very glad that we could restrore your faith in the DoubleTree brand after many years. Our staff takes pride in providing our guests with the great service they deserve. Please do not hesitate to contact me at any time. We do hope to see you again... More

Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Not up to Doubletree standards”
3 of 5 stars Reviewed April 12, 2013

This hotel gets the job done, but was somewhat disappointing in Doubletree standards. It is an OK hotel, but the location isn't exactly downtown Wilmington, it's more on the edge of downtown. The staff was nice which was good, but the internet was sketchy at best. Kept losing connection and it was quite slow when it was connected. Again, it... More

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AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
April 15, 2013

Thank you for taking the time to provide feedback regarding your stay, it is greatly appreciate. We are glad to hear that the staff you encountered was very friendly. I do apologize for the challneges you encountered with the connectivity of the internet. We are currently in the process of upgrading the entire network inside the hotel and hope to... More

Lewes, Delaware
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Conveniently Located”
4 of 5 stars Reviewed April 12, 2013

Got lucky and parked in one of the two free parking spaces in front of the hotel. So obviously I didn't want to move my car and give up this great space, and pay $15 for parking, but didn't have to. Walking distance to many venues and restaurants. Govatos Candy store right around the corner. AND a complimentary shuttle to... More

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See 2 more reviews by Cameo_Alpha for Wilmington
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
April 15, 2013

Thank you for taking the to share your experience at your hotel. We are very glad to hear you enjoyed your stay. Our staff does enjoy hearing they are doing a great job. We also agree that being across the street from Govato's is definitely a plus! Please do not hesitate to contact me at any time. We do hope... More

Setauket, New York
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“A poor example of Doubletree”
2 of 5 stars Reviewed April 8, 2013

The rooms and hotel itself are very dated. Decor, furniture and fittings are in desperate need of a refresh. Staff were friendly enough, but the suspicions were aroused when noting a sign in reception that warned about a penalty charge for early check-outs! Unless you want to walk to Riverfront (10-15 mins), the hotel location is not great for food... More

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See 3 more reviews by Stephen G for Wilmington
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
April 15, 2013

Thank you for taking the time to share your feedback with us. We do appreciate your honest input on the look and the feel of the property as we are constantly making different changes to the hotel. I do apologize that you were not made aware of the surrounding area during your stay. The hotel is actually with in walking... More

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5 of 5 stars Reviewed April 4, 2013

I loved the three option entrance when I first walked in and then how quick check in was. When I opened the door to my room, wow, large, beautiful, fresh smelling room. The fridge was a def plus, and the bathroom was sweet.

Was this review helpful? Yes

Review collected in partnership with DoubleTree by Hilton

AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review
April 15, 2013

Thank you for taking the time share your feedback with us. We are very glad you enjoyed your stay with us. Our team does take pride in providing great service. Please do not hesitate to contact me at any time if we may be of assitance with anything. We do hope to see you again soon. Sincerely, Alan Filer alan.filer@hilton.com More

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Additional Information about Doubletree Wilmington Downtown

Address: 700 N. King Street, Wilmington, DE 19801 (Formerly Spencer Hotel)
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 hotels in Wilmington
Price Range: $
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Doubletree Wilmington Downtown Hotel Wilmington
Doubletree Wilmington Downtown Hotel
Doubletree Wilmington

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Doubletree Wilmington Downtown
700 N. King Street
Wilmington, DE 19801
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