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Doubletree Wilmington Downtown

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700 N. King Street, Wilmington, DE 19801 (Formerly Spencer Hotel)
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Doubletree Wilmington Downtown
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Doubletree Wilmington Downtown
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435 Reviews from our TripAdvisor Community

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    87
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
168 reviews 168 reviews
69 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel as part of a business trip to some east coast cities. The hotel is dated and there isn't much around except businesses. If you wanted to drive around, I'm sure there's more! The staff was friendly and our room was nice. Nothing amazing, but more than met the needs of a business traveler. The restaurant... More 

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Great Neck, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff is truly outstanding and will go out of their way to make your stay pleasant. This includes the desk staff, the restaurant staff, maintenance and housekeeping. The room was very clean and well appointed, and there was a good quantity of towels. I had a problem with the alarm clock and maintenance arrived and fixed it within 10... More 

Review collected in partnership with DoubleTree by Hilton

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Shirley D, Sales Manager at Doubletree Wilmington Downtown, responded to this review

Thanks Rachel C for the great review! We know you are very busy so we certainly appreciate you taking time out to tell everyone how good your stay was! More 

1 review
2 of 5 stars Reviewed 1 week ago

I would not recommend this location. The staff was unpleasant, unwelcoming and generally unhelpful. I experienced this when I arrived and also when I checked out the next day. I've stayed at other DoubleTree locations with much better results.

Review collected in partnership with DoubleTree by Hilton

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Shirley D, Sales Manager at Doubletree Wilmington Downtown, responded to this review

Thanks Chet B for letting us know about the issues you had. I understand our GM has already been in contact with you to make it right. We hope that you will give us another chance to earn your valued business in the future! More 

Memphis, Tennessee
Contributor
15 reviews 15 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved this property! The guests are treated like royalty. No request is too small. All employees are empowered to solve any guest problem and are rewarded for doing so.The houseman, Carl, helped us get the wifi working properly….not his job, but he wanted to exceed guest expectations. He is one of many at this Doubletree that makes it my... More 

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Shirley D, Sales Manager at Doubletree Wilmington Downtown, responded to this review

Thank so much williewife! We agree Carl is one of a kind and is part of a team that goes out of their way to show we care! Thank you also, for being one of our many regular guest. We love all our guest but our regulars are like family to us... We look forward to seeing you next time! More 

Philly
Top Contributor
74 reviews 74 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love the location, love their choc chip warm cookies and the fact that they try to please. I have always been satisfied with DoubleTree Hotels. The bed was fantastic and the pillows were wonderful . The fitness center was a little small but still adequate. The pool was quite warm and wonderful.

Review collected in partnership with DoubleTree by Hilton

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Shirley D, Sales manager at Doubletree Wilmington Downtown, responded to this review

Thank you mystiquephilly! We appreciate the fact that you took the time to let us know we did a good job! We look forward to your next visit! More 

Durham, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The reason for my stay was my husband's high school reunion. The room for the Friday night social was very hot, but the temperature was better regulated for the dinner dance that Saturday night. The guest room appeared clean but there was a good bit of dust in the bathroom. Great bed. Food was good.

Review collected in partnership with DoubleTree by Hilton

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Shirley D, Sales Manager at Doubletree Wilmington Downtown, responded to this review

Thank you Valerie for the much appreciated review. We're sorry to hear that there were issues with the temperature on Friday night, but also happy to hear that the issue was corrected for Saturday night. We will definitely pass on the housekeeping issues to the housekeeping department. Please let us know if you will be returning to our property in... More 

Denver, Pennsylvania
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a room here for one night before a run the next morning at the baseball stadium. The hotel was easy to find even without GPS and the garage was in a straight-forward location. The front desk was very nice and handed us warm cookies when we checked in. I assume this is a Hilton thing, but I've never... More 

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Shirley D, Sales Manager at Doubletree Wilmington Downtown, responded to this review

Thank you Andy B for taking the time to let us know how we did during your recent stay. We hope that you will stay with us again the next time you are in the area. We also hope that everything went well with your run at the stadium! More 

Pensacola Beach, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Tired hotel in downtown Wilmington. Rooms and location are OK, but the service is really slow in the bar, and breakfast is an experience I won't be repeating. No staff in sight, then someone appears who literally yells across the restaurant to get the attention of the omelette chef who has disappeared out back. Plates, cups and flatware all dirty;... More 

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Shirley D, Sales Manager at Doubletree Wilmington Downtown, responded to this review

I'm so sorry to hear that we failed to meet your expectations. Thank you for bringing these problems to our attention. We would love another chance to show you how well we can recover from these problems once it is brought to our attention. Please consider coming back and giving us another try. I invite you to contact our GM... More 

Cville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Visiting for a wedding. Front desk staff arranged for transportation pre/post wedding at the last minute when our transportation plans fell through. One of the friendlist hotels I have stayed in quite some time. Great location.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Shirley D, Sales Manager at Doubletree Wilmington Downtown, responded to this review

Thanks Mark M for your kind review. We are thrilled that we were able to help out with the transportation issue. We really appreciate you letting everyone know how well our team did! More 

Top Contributor
87 reviews 87 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Standard doubtee hotel and they made it better with a multimillion dollar renovation. Rooms are nice and quiet. Bedding was good and comfortable. Staf was capable and good. Not extremely professional. But certainly professional enough. A c pretty loud but that is a common issue. My wife and I had a very good stay One caveat. The buffet was lacking.... More 

Was this review helpful? Yes
Shirley D, Sales Manager at Doubletree Wilmington Downtown, responded to this review

We are pleased to here that you and your wife enjoyed your stay. We will definitely take a closer look at the issues you had during breakfast. Thank you for bringing this to our attention. When you come back to our area again please give our GM a call so that we can try to make up for the problems... More 

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