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Quality Inn & Suites

2.0 of 5
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20891 Coastal Hwy, Rehoboth Beach, DE 19971
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Ranked #21 of 29 Hotels in Rehoboth Beach
A recent review
5 of 5 stars reviewed 6 days ago
UMTERPS1995 Finksburg, Maryland
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129 reviews from our community

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    30
    18
    18
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56
28
3
4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Finksburg, Maryland
Top Contributor
65 reviews 65 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our stay was from April 17th to April 18th 201. We stayed in room #421. The room was very nicely decorated and extremely clean. The mattress was very comfortable with full size pillows. The FREE continental breakfast has Belgium waffles, hot and cold cereals, scrambled eggs and sausage patties, assortment of fresh fruits, Danishes, bagels and breads along with coffee,... More 

Was this review helpful? Yes
Nuh19971, General Manager at Quality Inn & Suites, responded to this review

Dear UMTERPS1995, We at the Quality Inn and Suites are delighted to read your recommendation! Our establishment will continue to offer fantastic service and deluxe accomodations at a great value! We hope to see you again, Nuh Tekmen General Manager More 

Lehighton, Pennsylvania
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 13, 2015

This was a great value given the off-season room rate. The room was large, neat, and clean. Breakfast that comes with the stay was good. The location is convenient to a beach and to the Tanger Outlet Mall.

Was this review helpful? Yes
Izzy T, General Manager at Quality Inn & Suites, responded to this review

Dear rdm1025, We at the Quality Inn and Suites are pleased to read you enjoyed our accommodations! The Team will continue to offer our spacious rooms, awesome service and fantastic location at a great value to all who venture down to southern Delaware! We can not wait to welcome back both return and new guests to our establishment! Sincerely, Nuh... More 

New Jersey
Top Contributor
56 reviews 56 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed September 28, 2014

The hotel has a very nice looking lobby and the indoor pool was nice as well. Those are the only nice things I can really say about this location. The room we were given had a very musty smell that they tried to cover up with some type of scent. However the scent wore off pretty quickly and we we... More 

Was this review helpful? Yes 1
Tekmen, General Manager at Quality Inn & Suites, responded to this review

Thank you for the feedback Momof2NewJersey Please allow me to apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guests' expectations and I am terribly sorry we failed to do so on your visit. I will make sure to address your comments with my staff so we can better serve our future guests. If... More 

Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 28, 2014

Let me start off by saying I did not have any Idea this hotel would be anything more than an average hotel. I am glad to say I was pleasantly surprised. My wife and I wanted to go to the beach badly and all of the other hotels were completely sold out. Yes I said sold out. At the end... More 

Was this review helpful? Yes 2
Tekmen, General Manager at Quality Inn & Suites, responded to this review

Dear Bmack34, Thank you for taking the time to share your experience with the travel community. I am pleased that like so many you found the hotel clean and the staff pleasant and accommodating. We hope to welcome you back in the future. Regards, Nuh Tekmen General Manager More 

Bethesda, Maryland
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed September 2, 2014

Labor Day weekend and Quality Inn made sure to price gouge all their guests!! Not worth over $350 for 1 night! Not even walking distance to beach! Needs major cleaning and renovations! Watch out for your credit card charges! The front clerk took a photo copy of my credit card, has all my personal info, and......who knows who has access... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 27, 2014

We arrived at the hotel hopeful for a good experience. We arrived to our first room and it just stunk of urine like nothing I've ever smelled with a hint of must. We were given a second room that had a vent in the bathroom ceiling so caked in dust it was hard to believe. The must smell continued to... More 

Was this review helpful? Yes 4
Tekmen, General Manager at Quality Inn & Suites, responded to this review

Dear Karen1357, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 15, 2014

We were very pleased with this hotel. We arrived early (around 12:30) and our room wasn't ready, which is understandable considering check-in is at 3:00. The man at the front desk, Chip, was very helpful. He allowed us to use the breakfast room to eat the lunch we had already packed, and even sent a plate of small donuts and... More 

Was this review helpful? Yes 2
Tekmen, General Manager at Quality Inn & Suites, responded to this review

Dear AmyP91402, On behalf of all of us at the Quality Inn and Suites, I am thrilled to hear such positive feedback! The team will use your input to create a better stay for all of our guests. We will be waiting for your next visit! Sincerely, Nuh Tekmen General Manager More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 15, 2014

literally the musty smell in our room was sickening. gave us all headaches. the smell was just simply over powering. could not wait to leave wont be back! had to go get room deodorizer at the local walmart.

Was this review helpful? Yes 3
Tekmen, General Manager at Quality Inn & Suites, responded to this review

Dear Denise M, On behalf of all of us at the Quality Inn and Suites, I would like to apologize for not living up to your expectations. The team hopes you will visit us again in spite of your difficulties. My deepest regrets, Nuh Tekmen General Manager More 

Illinois
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 14, 2014

I can't believe this place gets so many decent reviews. The only good things about the place are the location and the free parking. Other than that, it was definitely not worth the price. It was not clean (almost unsanitary). The woman who checked me in at the front desk had absolutely no desire to be helpful. I was asking... More 

Was this review helpful? Yes 2
Tekmen, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, From all of us at the Quality Inn and Suites, we would like to apologize for not living up to your expectations. We hope you will visit us again in spite of your difficulties. Deepest regrets, Nuh Tekmen General Manager More 

Charlotte, North Carolina
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 31, 2014

We have never stayed in this area and weren't impressed by any of the hotel reviews to begin with. Another family member made the reservation because we needed the space of a suite and also other hotels required a 3-night stay. We didn't know what to expect, but everything turned out great! Our room was clean, the beds and pillows... More 

Was this review helpful? Yes 1
Tekmen, General Manager at Quality Inn & Suites, responded to this review

Dear cltgirls, The Quality Inn and Suites appreciates your feedback. We will use your input to create a more pleasurable stay for all of our guests! The team is waiting to provide you with another satisfactory stay! Sincerely, Nuh Tekmen General Manager More 

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