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Residence Inn Wilmington Newark/Christiana

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240 Chapman Road, Newark, DE 19702
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Residence Inn Wilmington Newark/Christiana
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Residence Inn Wilmington Newark/Christiana
Residence Inn Wilmington Newark/Christiana
Residence Inn Wilmington Newark/Christiana
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100 reviews from our community

Traveler rating
    36
    28
    18
    13
    5
See reviews for
28
12
6
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
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    (100)
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    (27)
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    (19)
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Reserved a two bedroom suite then changed to one when a family member decided not to join us. As a longtime rewards member I was upgraded to two rooms anyway, which is always nice. Even without the upgrade it was a great stay. We were in Newark to tour UDelaware with our son. We were very warmly greeted when we... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago

I don't know where to begin. First I reserved a two bedroom for Sat and Sun so I could invite family after church on Easter for dinner but when I found out it was not accessible I downgraded since it was just me. They showed me a double queen. I called and asked if they had one queen bed for... More 

Was this review helpful? Yes
Aaron S, General Manager at Residence Inn Wilmington Newark/Christiana, responded to this review

Hello C H, I'm saddened to hear about your stay. This is the first time your situation was brought to our attention. I wish you would have spoken to me or someone on my staff directly about these issues as we would never expect someone to pay for a room that was in the shape as you describe. I have... More 

Virginia
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 3, 2015 via mobile

Nice hotel. Great breakfast and evening meal. If noise is an issue, ask for a room on the side away from the interstate. The people are friendly. The hotel is conveniently located in a safe area. It is near the hospital and the mall.

Was this review helpful? Yes 1
Aaron S, General Manager at Residence Inn Wilmington Newark/Christiana, responded to this review

MaggieThomasPam thank you for your kinds words we pride our-self on providing great service and providing you the comforts of home. Glad you enjoyed your stay. More 

Tulsa, Oklahoma
2 reviews
3 of 5 stars Reviewed March 3, 2015

I've stayed at this hotel for years but the last couple visits have left a lot to be desired. The couch was worn out and uncomfortable to sit on. I was lucky to have 10 minutes of hot water in the shower. Compared to years ago, the happy hour had gone down hill. Staff was nice and the bed was... More 

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Aaron S, General Manager at Residence Inn Wilmington Newark/Christiana, responded to this review

Dear Chris, I'm sorry to hear about you last experience and I'm hope you give us another chance. I'm glad to hear my staff was friendly and our hotel will be going under a full renovation in a few weeks we hope to see you down the road. More 

Attleboro, Massachusetts
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2015

This is my first time I have stayed in this location, and I would highly recommend it. The staff are FANTASTIC, they take pride in their establishment and are incredibly attentive. The rooms are extremely large- twice the size of other Residence Inns' I have stayed in. Can't recommend the location & staff more. Great deal at the price!

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Aaron S, General Manager at Residence Inn Wilmington Newark/Christiana, responded to this review

Robin WOW FANTASTIC we love to hear that word glad you enjoyed your stay and that my staff was attentive to your needs. Come back and see our newly renovated rooms in a few months, More 

1 review
5 of 5 stars Reviewed February 4, 2015

I have been coming to this location on a weekly basis for the last 6 months. The hotel staff is friendly and been great about making my stay is comfortable as possible. Simple things like holding a few personal items each week and ensuring my things in my room when I arrive. The kitchen accomodations in my room are a... More 

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Aaron S, General Manager at Residence Inn Wilmington Newark/Christiana, responded to this review

Chris thank you for taking the time to tell us how your stay's have been going. I'm glad my team makes you comfortable and can asst you with your healthy routine like you have at home. We look forward to seeing you and can't wait for you to experience our renovated rooms. More 

Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed January 2, 2015

Hotel staff is nice and cooperative. Only negative point about this hotel is fitness center and vegetarian options in dinner & breakfast. rest hotel is good, this is best for long stay if Fitness center is improved. Toiletries qualities is not of quality.. I had to carry my stuff but toiletries have area for improvement a lot..

Was this review helpful? Yes
Aaron S, General Manager at Residence Inn Wilmington Newark/Christiana, responded to this review

I want to thank you for your recent review of our hotel, I'm glad that you had a good stay and feel that our hotel meet your needs. We did fall short on our fitness center but I'm happy to inform you as part of our upcoming renovation that is in the plans to expand that area. Thanks again for... More 

1 review
2 of 5 stars Reviewed December 21, 2014

Walked in and it was like walking into a bottle of feb reeve, but that cheap, strong air freahener smell. Drove me crazy all night. Then, in the bathroom there was mild on the ceiling. Black mold. The ceiling looked like it was going to collapse. In the room, there were several water stains on the ceiling. Some were pretty... More 

Was this review helpful? Yes
Aaron S, General Manager at Residence Inn Wilmington Newark/Christiana, responded to this review

Sorry to hear about your experience I'm having trouble finding your information in our system. I would love to discuss this with you and give you the opportunity to visit our hotel complementary. Please give me a call or send me a email at aaron.smith2@marriott.com to discuss further. Sincerely, More 

Annapolis, Maryland
1 review
2 of 5 stars Reviewed November 9, 2014

This Residence Inn is more like a Towne Place Suites. Everything you read on these reviews is true. I cannot take a decent shower because the hot water only lasts for a few minutes. The ear plugs they supply next to the shampoo and lotion are probably a good idea. 95 is on one side and a major road is... More 

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Aaron S, General Manager at Residence Inn Wilmington Newark/Christiana, responded to this review

Dear Heather G, Thank you for taking the time to tell us about your current stay at the Residence Inn Wilmington Newark/Christiana. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal. Please accept our sincere apology for the issues you mention above. As you may have notice by... More 

Leominster, Massachusetts
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 3, 2014 via mobile

After a long drive it was a pleasure to book at this hotel. I was the last person to check in for the night and given a choice of the last two rooms available rooms. One on the I95 side or one on the other side in the middle. The room was clean and comfortable and was really quiet. Had... More 

Was this review helpful? Yes
Aaron S, General Manager at Residence Inn Wilmington Newark/Christiana, responded to this review

I appreciate your comments regarding your recent stay at the Residence Inn. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. I'm sorry to hear about the hot water issue as our hotel is similar to someones... More 

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