Staff AND general manager made it clear to me that our comfort was not high on their list. Late in the breakfast session only 5 guests were in the breakfast room. We all agreed that breakfast would be more pleasant without the TV on, or at least without the audio. Serving staff argued, repeatedly, that they weren't permitted to turn... More

Was greeted by happy smiling faces the moment we walked into the lobby. My room was very roomy and comfortable. The air conditioning unit could have been slightly quieter but worked like a charm, cooled down the temperature within minuets. I had been traveling from Maine and was not familure with the area so i called the front desk and... More

We were "taken back" by the humidity, and the musty, stale odor immediately upon entering the room; our breath was literally taken away. I went straight to the A/C unit to get some cool air circulating in the room. The fan on the A/C unit would not work. The front desk sent a mainenance worker to check the A/C. I... More

What was a very beautiful hotel was completely ruined by the staff of the Ramada Newark/Wilmington. Overall the building and room was 5 star all the way. The bed was extremely comfortable and I had one of the best night's rest ever. Sadly though the hotel staff was extremely rude and treated you like you were more of an inconvenience.... More

Booked 3 hotel rooms on 12/23/12 thru Orbitz. Went to check in on 5/24/13 only to find the hotel had overbooked and "3rd party reservations are not guaranteed". We were sent to a lessor hotel 15 minutes away. When Orbitz called the hotel to check on problem (took +2 hours of discussing and being on hold) Ramada lied to Orbitz... More

Our family, a party of eight, traveled to Newark last weekend to attend the graduation ceremonies for our son at UDel. Several months ago (December) my wife made, paid for, and confirmed a reservation on Orbitz for three rooms. After a long day in the car, and with paperwork in hand, we approached the front desk only to be informed... More

We have stayed at this Ramada for 4 years now while our daughter attended the University of De...this time was different. When I made the reservation I requested a roll away bed and was told OK, when I confirmed my reservation 2 weeks prior to my reserved dates I reminded them I need a roll away bed, I was told... More