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Staybridge Suites--Wilmington/Newark

#5 of 23 Hotels in Newark
Certificate of Excellence
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270 Chapman Road, Route 273, Newark, DE 19702
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Staybridge Suites--Wilmington/Newark
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Staybridge Suites--Wilmington/Newark
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116 reviews from our community

Traveler rating
    75
    30
    3
    5
    3
See reviews for
35
15
8
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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  • All months
    (116)
  • Mar-May only
    (34)
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    (24)
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    (33)
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    (25)
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Buffalo, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Our group of 29 travelers had an excellent stay. The hotel director of sales was very attentive. She responded quickly to our inquiry about a group reservation for our soccer trip and reached out to me the week prior to our stay to answer questions and find out trip details and preferences. We all arrived at the same time by... More 

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Staybridge_Suites_GM, Director of Sales at Staybridge Suites--Wilmington/Newark, responded to this review

Making Guest's feel at home is important to the team at Staybridge Suites! Thanks for taking time out your busy schedule to share your Staybridge Suites experience! Please don't hesitate to contact me if I could be of assistance with additional reservations! More 

IOWA
Top Contributor
112 reviews 112 reviews
14 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at Staybridge only to be told that the 2 bedroom suite we had reserved for our three day stay was not available due to a guest's extended stay. BUT this hotel and manager on duty did EVERYTHING right to rectify the situation. They offered us a one bedroom suite and a studio suite at a reduced price. The... More 

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1 review
5 of 5 stars Reviewed March 2, 2015

We were traveling to Delaware for a family funeral and weren't in the best of moods. Chris, the manager and Lloyd, the front desk agent were wonderful! They greeted us with smiles and sincere customer service...none of that phony stuff I'm used to from hotel employees. I booked through Hotwire and forgot to book for 3 instead of 2. Chris... More 

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Staybridge_Suites_GM, Manager at Staybridge Suites--Wilmington/Newark, responded to this review

Please accept my condolences. You had the opportunity to enjoy the newly plated, flowered waffle decor, lot's of fun! The extra toppings are a joy! I've shared your comments with both Chris and Lloyd, they thank you for taking time out your busy day to share your positive experience at the Staybridge Suites in Newark, DE! More 

Morrisville, North Carolina
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 18, 2015

Higher than average fee for pets. But, the most disappointing part was that they claim they use pet friendly ice melt product, however, our dog was left limping and in pain from the rock salt used on the property.

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Staybridge_Suites_GM, Manager at Staybridge Suites--Wilmington/Newark, responded to this review

I'm a pet lover and definitely apologize for any inconvenience you're furry pet may have experienced. In and effort to protect pets and the environment only Earth Friendly and Pet friendly products are used. Please contact me if I can be of assistance. More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed January 30, 2015

I've stayed at this particular Staybridge Suites 5 times now and have never been disappointed. Always in Delaware on business, my stays last for well over 2 weeks. Everyone (literally everyone) at this location has a great attitude, very flexible with guests needs i.e. switching rooms, cleaning/housekeeping on your schedule etc. One gentleman who stands out above the rest is... More 

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1 review
5 of 5 stars Reviewed January 20, 2015

I had a awesome stay at Staybridge. The staff is very courteous and welcoming. The rooms were very large and comfortable. There's no place I would rather stay in Newark than Staybridge.What was cool I am a big movie buff and it a iMax theater close by.When I was walking to find somewhere to eat and go shopping Ms Billington... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2015

I was very impressed with this hotel! The rooms are spacious and very clean. You can tell the staff takes great pride in making it a homely and warm place to stay. There is a clerk at the desk 24 hours. I met Chasity at checkin and she was smiling and bubbly for it being 1:45 am. I was pleased... More 

Was this review helpful? Yes 1
Winchester, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2015

i had the pleasure of staying at this location by chance. Tamika Billington reached out to me to offer there hotel for my Team to stay at. My Team was staying at another hotel and i did not even realize how close the Staybridge was to my current location. Tamika and the Staybridge not only beat the rate i was... More 

Was this review helpful? Yes 2
Staybridge_Suites_GM, Director of Sales at Staybridge Suites--Wilmington/Newark, responded to this review

Thank you for the wonderful review! I am thrilled to hear the Team at Staybridge Suites, in Newark, DE created a memorable experience for your Team! We do our best to exceed Guest's expectations. Don't forget to call us directly, when you book your next stay! More 

Lake Placid, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 31, 2014

I travel into this area often to see family. I had no idea how awesome this hotel is and what a wonderful place to stay. The rooms are very spacious and exceptional clean, the breakfast is amazing and the front desk person Chris is truly a hospitality professional. If you are traveling into the Newark or Wilmington area I can... More 

Was this review helpful? Yes 1
Staybridge_Suites_GM, Manager at Staybridge Suites--Wilmington/Newark, responded to this review

Thanks for the kind comments about the hotel. I will share this comment with our team! More 

Aberdeen, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 31, 2014

It is 12:50 on Wed. 12/31/14 morning, and for the past hour, night clerk Chastity has been sitting on the couch enjoying a glass of beer, which I observed her take from the serving area, playing on her tablet computer. and watching tv. Look at your surveillance cameras if you don't believe me. I don't know who the guy is... More 

Was this review helpful? Yes 1
Staybridge_Suites_GM, General Manager at Staybridge Suites--Wilmington/Newark, responded to this review

Please accept my sincere apologies for not providing you with a high quality of service. I have taken a personal interest in this review and have been in contact with each department head to discuss your concerns. Our Employee's work very hard to exceed guest expectations. Please contact me if I can assist with additional concerns? More 

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57 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (32)
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Room/suite (12)
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Business center/function rooms (1)
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Pool/beach area (3)
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Bathroom (1)
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Other (3)
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