We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 13 New Castle hotels

Quality Inn & Suites Skyways New Castle

2.0 of 5 Hotel   |   147 N. Dupont Hwy., New Castle, DE 19720
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Quality Inn & Suites Skyways New Castle
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Quality Inn & Suites Skyways New Castle to your Saves list
Ranked #4 of 13 Hotels in New Castle
A recent review
4 of 5 stars Reviewed October 26, 2013
Jllowton Manchester, New Hampshire
Write a Review

52 reviews from our community

Traveler rating
    5
    11
    14
    17
    5
See reviews for
16
9
9
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (52)
  • Mar-May only
    (14)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (7)
All months
There are newer reviews for Quality Inn & Suites Skyways New Castle
See the most recent reviews
Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 11, 2014 via mobile

I was there for only one night and wanted to extend the stay if I liked the place. I was there to sleep sound after a long drive, but that was too hard. I kept hearing noises from outside or from other rooms. I would not suggest this place if u r with ur family. The beds were not good... More

Was this review helpful? Yes 1
Paul R, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

I was sorry to hear that you had difficulty with the noise level of our property. I realize that each individual has a different tolerance to noises that are new and not the same as home. For our property, I have a couple of suggestions. Firstly, at check in, perhaps asking to be located away from other guests, or, as... More

Dover, Delaware
1 review
2 of 5 stars Reviewed December 23, 2013

Quality? Not so sure. This hotel was not our first choice for a little get together, and honestly even though they were available, I have to wonder what is the hell is going on. The room we stayed in was average size, the amenities pretty simple and not too complicated/broken. Bathroom? Short on TP, and there was a left over... More

Was this review helpful? Yes
Paul R, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

It seems that there are some items here that we need to adress, but first please let me apologize that we did not create a pleasant experience for you. Certainly, the housekeeping items in the bathroom have been communicated to the housekeeping staff and I am truly sorry that such a basic issue was not taken care of prior to... More

Denver, Colorado
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 18, 2013

Stayed here after a recent flight. Upon arriving at the front desk I was informed that the machine that makes the room keys was out of order. It took 20+ minutes to check in and I had to be let into my room by an employee each time I left. Not the employees fault, they were making the best of... More

Was this review helpful? Yes
Paul R, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

We first would like to oofer our apologies for the difficulties you experienced during your stay with us. While we did have a redundancy process for an errant key machine, it too failed on us and thus we had to resort to a manual way of getting our guests into the rooms. We have since fixed both methods, but it... More

Boston, Massachusetts
Top Contributor
51 reviews 51 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed December 5, 2013

We stayed here for a night as a quick stop-over on the way to DC. We were just looking for a cheap, clean, no-frills room. We got two out of the three. It was cheap and there certainly were no-frills. The problem was the room was musty and had an unpleasant smell. The location was good, right off the highway... More

Was this review helpful? Yes
Paul R, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

I appreciate receiving your comments as gives us information on where we need to improve our efforts. Your comments will be given to our housekeeping department for review and the ownership will also receive a copy. We hope that you will allow us another chance to impress you more positively. More

Birmingham
1 review
2 of 5 stars Reviewed November 6, 2013

The Bed was a standard double - not king size which is what I expected. There was no light switch on one side of the bed. The room was dark and gloomy. Very disappointed, won't stay there again even though it was convenient..

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Paul R, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

Please accept my apologies that we did not meet your expectations. Our Guest Service Representative should have reviewed your reservation at the time you checked in. Depending on where the reservation was made, it can sometimes be confusing as to the bed type reserved as there are now a myriad of diiferent web sites that one can make a reservation.... More

Manchester, New Hampshire
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 26, 2013 via mobile

Easy to find location on highway with great service desk person for late night arrivals. Females or young families traveling late at night will feel safe pulling in. Can park right by room, bring pets, has fridge & nice little breakfast area. Not a high end hotel but for the price it felt clean, comfortable, convenient and safe.

Was this review helpful? Yes 2
Paul R, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

While all comments are appreciated, to either help us to improve, or show us that our efforts are noticed, your are particularly rewarding, as they spoke of cleanliness and good service. We look forward to seeing you again soon! More

Pecatonica, IL
Top Contributor
76 reviews 76 reviews
48 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 9, 2013

I stay in a lot if hotels alone on business,this is one that I was glad to not be alone. The rooms have an outdoor entry and a small balcony with a sliding door as well. To get to the room on the 2nd floor was a pain. The hotel did not have a lot of guest but our room... More

Was this review helpful? Yes 1
Paul R, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

While it is heartening that we handled the basics of keeping our property clean and handled the service issues well, I am sorry that we may not be seeing you again. We do also have a separate suites building, more modern than our exterior rooms. Perhaps that may be more of what you are looking for. I hope that you... More

1 review
1 of 5 stars Reviewed September 15, 2013 via mobile

Went there for the kids to stay over and swim before school starts. Well the pics on the website did not say pool being demolished. Told to go to owners other hotel 1 mile away well the pictures do not tell a true story very bad area and staff was rude so after 2 hour journey we went to the... More

Was this review helpful? Yes
Paul R, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

My apologies to you. We did have a notice on the website that noted that our pool was closed for the season, and I apologize that it was not more prominent. Regarding the staff response, I am especially disappointed, as it is one area that we tend to get our best remarks. I will be certain to make sure that... More

Lumberton, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 15, 2013

When I began traveling for business in 1990, all hotels looked like this. Cheaply veneered MDF furniture, cheap wall sconce lamps, heavy TV, crunchy carpet, cheap bathroom door, pastel colored tub, exterior entry door, etc. The bathroom was clean with freakishly shiny ceramic tile floor. The toilet took forever to flush.The bed was weirdly tiny with a very lumpy mattress.... More

Was this review helpful? Yes
Paul R, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

I would like to thank you for your comments, as it helps us to see our property through the eyes of our guests. We have begun our refresh program, with recently changing out our carpeting and draperies, as well as changing out televisions to flat screen. As can be imagined, quite an expense. Our next step is to refresh the... More

Beaacon
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 17, 2013

Anne New York, NY July 17, 2013 Hello dear people. This is a long message, but I think it's worth the read. I think we should all try to make sure each person have a nice peaceful holiday when they visit a hotel. Well, be aware of this hotel. I used to always stay here, but not anymore. I stayed... More

Was this review helpful? Yes 3
Stella S, General Manager at Quality Inn & Suites Skyways New Castle, responded to this review

While there is no excuse for any bug to be anywhere other than outside, please rest a bit easier, in that after our exterminator's inspection, what you found was not a bed bug. Your comments were reported to our maintenance and housekeeping departments, who have a specific protocol to follow, which includes having our exterminator evaluate the room. I am... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Quality Inn & Suites Skyways New Castle? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites Skyways New Castle

Address: 147 N. Dupont Hwy., New Castle, DE 19720
Phone Number:
Location: United States > Delaware > New Castle
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Skyways New Castle 2*
Number of rooms: 139
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Priceline, Expedia, Travelocity, Choice Hotels, TripOnline SA, Odigeo, Despegar.com and Tingo so you can book your Quality Inn & Suites Skyways New Castle reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn New Castle
New Castle Quality Inn

4 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Dining (1)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Hotels you might also like...
Check In Check Out
Price Your Stay