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All 12 New Castle hotels

Sheraton Wilmington South

3.5 of 5 Hotel   |   365 Airport Dr, New Castle, DE 19720
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88%
Ranked #1 of 12 hotels in New Castle
Certificate of Excellence 2013
A recent review
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165 people have reviewed this hotel

Traveler rating
    111
    35
    11
    3
    5
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35
32
12
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Contributor
14 reviews 14 reviews
4 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

OK, maybe it's not better than the Westin, but it is every bit as good. Uber comfortable. Firm yet soft, difficult to describe. I wish I had looked at the mattress to find the brand. I want one! The rest of the hotel is above average. Room service was efficient and good quality. The only dig is that the hotel... More

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Delaware
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second year using this hotel as our venue for our fund raiser. They go above and beyond in every way. From greeting you as you enter the hotel to helping you load your car when you leave. The staff is friendly & accommodating. The hotel is beautiful and well kept. The food very good and reasonable. We... More

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Wilmington, Delaware
1 review
4 of 5 stars Reviewed 4 weeks ago

My husband and I organized a couples event for Valentine's day. We were able to reserve the private room off of the restaurant. The room was beautifully set and our guests seemed to enjoy themselves. Several couples also took advantage of the room/dinner special. Jeby Abraham took great care of us!

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Dustin R, Manager at Sheraton Wilmington South, responded to this review

We are happy to hear that your Valentines' Day event in our Patuxent private dining room went well. Jeby, our Food & Beverage supervisor, is always looking for ways to exceed our guest's expectations and we are happy that you were able to experience her service first hand. We hope to see you soon. More

Senior Contributor
44 reviews 44 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 24, 2014

Salt and over dressing and Over cooking...sighs Ordered several dishes and the description would make you love it but the execution is another thing. So much dressing on Caesar salad, it was soupy. Crab cakes salty !!! Pork tenderloins both salty and way way over cooked. I WILL be stopping on my way back from the office to pick something... More

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Dustin R, Manager at Sheraton Wilmington South, responded to this review

Thank you Cjmluv for your feedback. We are sorry that the items you had ordered from our restaurant did not meet your expectations. Our Executive Chef has been made aware of the concerns you shared and is addressing each one to ensure the highest level of satisfaction. We hope that you have an opportunity in the near future to try... More

Kaysville, Utah
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2014

This hotel was magnificent! The staff was so friendly and helpful. Debbie the bartender is practically the reason we choose this hotel for business trips! She always made us feel so welcome! The breakfast was delicious, and the staff was as helpful as they could be, but we felt they were understaffed, as we always had to wait quite some... More

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Dustin R, Manager at Sheraton Wilmington South, responded to this review

Thank you Shilo D for sharing your experience with us. Debbie our bartender is one of our best associates and does her very best to make every guest feel like they are a part of our family. We are so happy to hear that enjoyed her service and hope to see you back soon. More

Aberdeen, Maryland
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2014

This hotel is beautiful inside and out. It is very clean, comfortable, and spacious. I LOVE that they provide Starbucks coffee in your room, and the Manager's Social was awesome. The on-site restaurant serves the best wings I have ever tasted! The only issue we had was that the pool was being remodeled and we did not know that ahead... More

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Dustin R, Manager at Sheraton Wilmington South, responded to this review

Jan S, thank you for the compliments on our open concept and clean hotel. We are happy that enjoyed the wings. We hope that you come back and see us as our pool is back up in operation for you to enjoy. More

West Hempstead, New York, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 27, 2014

We only stayed here one night as we were passing through. We were so pleasantly surprised when I got a great deal on the room on hotwire and we showed up an had a junior suite I guess it's called. There was a table area with a wet bar, mini fridge and microwave, a living room with pull out couch... More

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Dustin R, Manager at Sheraton Wilmington South, responded to this review

JoJoC710, we are glad to hear your enjoyed our Deluxe Suite accommodations as you were passing through. As you know, we are conveniently locate right off I-95 for travelers who just need a place to stay for the night. We hope that you choose us again if you are passing through on any future travel plans you have in store. More

North Plainfield, New Jersey
Top Contributor
52 reviews 52 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 24, 2014

Recently visited for a business trip. Check in was fun and quick with a great front desk staff. The room was a fabulous suite...it was incredibly spacious and clean. The bathroom was quite nice and the housekeeping staff obviously takes good care of it. The meeting room was nice as well. There is a nice sized bar in the center... More

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Dustin R, Manager at Sheraton Wilmington South, responded to this review

Mccanavan3, we are thrilled you got to experience all we have to offer. From our spacious suites, our atrium lounge, to the amazingly friendly staff we have all over the hotel. Those experiences are what keep our guests coming back week in and week out. We hope to see you again soon. More

New Castle, Delaware
1 review
5 of 5 stars Reviewed January 22, 2014

Abha (in the front desk) provided excellent customer service. She helped me in several occasions. On one occasion, I was running out the door (rushing to work) and she was able to take care of my accommodations without me being there to complete the process. You could truly rely on them to get the job done. Sometimes it’s the small... More

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Dustin R, Manager at Sheraton Wilmington South, responded to this review

JA305, we are happy that Abha at the front desk was able to accommodate your needs for future stays with us without you having to go through the hassle of waiting for the reservations to be made. You are correct that it’s the smallest things that go such a long way. We always look for ways to anticipate our guest's... More

Reston VA
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 10, 2014

"Ding ding" incessant elevator noise invades the room. I95 traffic noise is annoying. The room did not have a fridge or microwave. The Internet was painfully slow. The fire alarm went off and remained on for two hours forcing us out into frigid sub freezing temperatures. Workmen out in the hall felt compelled to shout to one another disrupting the... More

Was this review helpful? Yes 1
Dustin R, Manager at Sheraton Wilmington South, responded to this review

Thank you er20194 for sharing your experience with us. We are terribly sorry that you had encountered those inconveniences and I assure you they have all been addressed. During the time of your visit, we had just been subjected to unforeseen damages to the building due to the arctic temperatures that hindered our region. The damages were a result of... More

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Additional Information about Sheraton Wilmington South

Address: 365 Airport Dr, New Castle, DE 19720
Phone Number:
Location: United States > Delaware > New Castle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 hotels in New Castle
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Wilmington South 3.5*
Official Description (provided by the hotel):
Sheraton Wilmington South Hotel is near I-95 and Newark, Delaware. Our hotel has 143 guest suites; an indoor pool; and 9,000sq ft of meeting/event space, complemented by a gorgeous outdoor terrace. ... more   less 
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