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Clarion Hotel - The Belle

3.0 of 5
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1612 North DuPont Highway, New Castle, DE 19720
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Clarion Hotel - The Belle
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Ranked #2 of 13 Hotels in New Castle
A recent review
4 of 5 stars reviewed yesterday
ntz4golf Mechanicsburg, PA.
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104 reviews from our community

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    20
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    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mechanicsburg, PA.
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I stayed at The Clarion for two nights, May 23 and 24, 2015. I was very pleased with our stay and would definitely stay here again. They had a free hot and cold breakfast each morning which was pretty good. They did run out of styrofoam cups on Sunday and still didn't have any by Monday. I... More 

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Milton, Massachusetts
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My friend and I spent one night here on our trip back to the Boston area from spending the winter in Florida. We had two cats with us and appreciate that this is a pet friendly hotel. On the upside, the room was clean and the beds were comfortable. On the downside, the room had not been stocked. We had... More 

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Edison
2 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The ladies @ the front desk were very helpful and offered good information for sights to see and good directions. The breakfast staff TRIED but failed. . . lots of events that weekend but no utensils, no plates; they were just ill prepared. The food was alright for a continental-plus style. The rooms looked nice and the room services ladies... More 

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Albrightsville, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 20, 2015

As far as the Hotel itself, other than the Wi-fi not working for my entire 2 night stay and the Restaurant "Augusta Grille" having the WORST service of ANY place I have ever been to. The Hotel was clean and well kept. I would stay there again, but NEVER set foot in the restaurant or bar EVER AGAIN.

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BelleGM, Front Office Manager at Clarion Hotel - The Belle, responded to this review

Let me start off by apologizing to you on behalf of the management regarding the complaints you had during your recent stay. I have passed along your complaints to the different managers of that particular department to address all issues to ensure that this will not occur again. I do thank you for bringing these issues to my attention, without... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 19, 2015 via mobile

The hotel was clean, and beds were comfortable, but that is where the satisfaction ends. We had a continued issue with the keys, one never worked even though we went to the desk for replacement at least 4 times while there over 2 days. We were never able to connect to the wi-fi , and neither could others that we... More 

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BelleGM, Front Office Manager at Clarion Hotel - The Belle, responded to this review

I would like to take this opportunity to apologize to you regarding some issues you had at clarion hotel during your recent visit, we strive on our southern hospitality and we fail to meet your expectations. I personally took charge of the issues you had, and went to all department managers so that they can disgust these issues with there... More 

Canton, Massachusetts
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 7, 2015

Excellent accommodation stopped for final nite of trip pleasantly surprised from the lobby to the room. Lobby was very impressive it was refreshing to see desk clerk dressed in shirt and tie with sport jacket.the room itself was very large and had ample supplies.The breakfast was a hot buffet with much choice.I would look forward again to stay here.A very... More 

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Carbondale, Pennsylvania
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2015

We were delighted with the staff and quiet location. Breakfast was very good and we especially appreciated the excellent shuttle service to Amtrak. We had no problem getting to the hotel from Hwy 13 even though it was dark.

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Lake George, New York
2 reviews
4 of 5 stars Reviewed March 18, 2015

PROS: Clean hotel... Excellent customer service by all; especially Bobby at front desk... Good price... Nice breakfast... Good value for overnight while traveling... Safe area... Close to I295... Easy to get to hotel, rest & get back on road... Room was comfortable for sleeping; dark & quiet... Rooms in back are quieter, as they face the memorial gardens behind the... More 

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Newark
2 reviews
4 of 5 stars Reviewed March 13, 2015

<10 minutes to the convention center. Very convenient location. Yes, it isn't the ritz but as a using ss traveler it worked fine for me. Easy in, easy out. Had read about WIFI issues and asked for a good room. No trouble participating in a video conference. I'll be back next time I have business in the area.

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2 reviews
5 of 5 stars Reviewed February 15, 2015

We did the valentines day special which included overnight stay, dinner, and breakfast buffet. Everyone was exceptionally nice and courteous. From check in through check out. Staff was pleasant and made the whole experience great. Dinner was delicious, waitstaff and bartender were very accommodating. We didnt feel rushed and had a really nice time. Champagne and strawberries in the room... More 

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

Thank you for taking the time to let us know that we pleased you. It never gets old. We hope to see you again soon. More 

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