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Clarion Hotel - The Belle

3.0 of 5
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1612 North DuPont Highway, New Castle, DE 19720
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Clarion Hotel - The Belle
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Ranked #2 of 13 Hotels in New Castle
A recent review
4 of 5 stars reviewed 4 days ago
PetriJoyce Lancaster, Pennsylvania
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (24)
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Lancaster, Pennsylvania
Level Contributor
74 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I wanted a room late at night. It's pet friendly, which I loved. I'm away on visit, so I didn't have my puppy. Frieda at the front desk was very nice. The pet-friendly aspect is the best part and the convenient location! Great value. I wouldn't come here for luxury or romance.

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Winston Salem, North Carolina
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Our room was clean and comfortable. The outside appearance of the hotel and debris cluttering the halls was a little disturbing. They are pet friendly which is important to us. Breakfast Buffett was ample and diverse.

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New Castle, Delaware
1 review
5 of 5 stars Reviewed 3 weeks ago

Our room was very clean! We had a long day on our motorcycles and it was so nice to use the outdoor pool. It was very clean also. The desk clerk who checked us in was Bobby. When I phoned to see if there were any rooms available he was very friendly and answered all of my questions. When we... More 

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Mechanicsburg, PA.
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 27, 2015

My wife and I stayed at The Clarion for two nights, May 23 and 24, 2015. I was very pleased with our stay and would definitely stay here again. They had a free hot and cold breakfast each morning which was pretty good. They did run out of styrofoam cups on Sunday and still didn't have any by Monday. I... More 

Was this review helpful? Yes 1
Milton, Massachusetts
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 22, 2015

My friend and I spent one night here on our trip back to the Boston area from spending the winter in Florida. We had two cats with us and appreciate that this is a pet friendly hotel. On the upside, the room was clean and the beds were comfortable. On the downside, the room had not been stocked. We had... More 

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Edison
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 1, 2015

The ladies @ the front desk were very helpful and offered good information for sights to see and good directions. The breakfast staff TRIED but failed. . . lots of events that weekend but no utensils, no plates; they were just ill prepared. The food was alright for a continental-plus style. The rooms looked nice and the room services ladies... More 

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Albrightsville, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 20, 2015

As far as the Hotel itself, other than the Wi-fi not working for my entire 2 night stay and the Restaurant "Augusta Grille" having the WORST service of ANY place I have ever been to. The Hotel was clean and well kept. I would stay there again, but NEVER set foot in the restaurant or bar EVER AGAIN.

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BelleGM, Front Office Manager at Clarion Hotel - The Belle, responded to this review

Let me start off by apologizing to you on behalf of the management regarding the complaints you had during your recent stay. I have passed along your complaints to the different managers of that particular department to address all issues to ensure that this will not occur again. I do thank you for bringing these issues to my attention, without... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 19, 2015 via mobile

The hotel was clean, and beds were comfortable, but that is where the satisfaction ends. We had a continued issue with the keys, one never worked even though we went to the desk for replacement at least 4 times while there over 2 days. We were never able to connect to the wi-fi , and neither could others that we... More 

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BelleGM, Front Office Manager at Clarion Hotel - The Belle, responded to this review

I would like to take this opportunity to apologize to you regarding some issues you had at clarion hotel during your recent visit, we strive on our southern hospitality and we fail to meet your expectations. I personally took charge of the issues you had, and went to all department managers so that they can disgust these issues with there... More 

Canton, Massachusetts
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 7, 2015

Excellent accommodation stopped for final nite of trip pleasantly surprised from the lobby to the room. Lobby was very impressive it was refreshing to see desk clerk dressed in shirt and tie with sport jacket.the room itself was very large and had ample supplies.The breakfast was a hot buffet with much choice.I would look forward again to stay here.A very... More 

Was this review helpful? Yes 1
Carbondale, Pennsylvania
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 25, 2015

We were delighted with the staff and quiet location. Breakfast was very good and we especially appreciated the excellent shuttle service to Amtrak. We had no problem getting to the hotel from Hwy 13 even though it was dark.

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