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All 12 New Castle hotels

Clarion Hotel - The Belle

3.0 of 5 Hotel   |   1612 North DuPont Highway, New Castle, DE 19720
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Clarion Hotel - The Belle
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76%
Ranked #2 of 12 hotels in New Castle
Certificate of Excellence 2013
A recent review
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72 people have reviewed this hotel

Traveler rating
    28
    27
    9
    6
    2
See reviews for
20
22
8
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 9, 2014 via mobile

The hotel entrance was impressive but that was the best of it. The room was ok but had some issues. Some stuff was no big deal but some really needed to be addressed. What's worse is when I asked in a note to have something fixed it was ignored. This place could be a top notch place but the lackadaisical... More

Was this review helpful? Yes 1
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

As with all comments sent to us, I will be sharing your thoughts with all of our staff. Please allow me to offer my apologies that we did not come across in a more positive manner. Especially missing the maintenance item was a disappointment, as our staff is usually quite good at communicating and completing the repairs quickly. I hope... More

LEWES
Top Contributor
98 reviews 98 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 12, 2014

Quickly had to make reservations for an event in Wilmington. Clarion was one of the only hotels that had an opening.. So, I was picking somewhat blind. What a great surprise when we got there. This hotel is just four miles from downtown, yet in a secluded, safe location. The receptionist was very professional, pleasant and helpful. Our room was... More

Was this review helpful? Yes
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

Thank you so much for your comments. We look forward to being of service to you in the future. More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 22, 2013

We arrived very late from a long drive and Olivia was very friendly and helpful with directions in finding the hotel. Our pet friendly room was very clean, the facility was quiet, and the hot breakfast was great. It was a lucky find at 10pm... thank goodness for my tripadvisor app on the road (with a dog).

Was this review helpful? Yes 1
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

So glad that we could be of service, here's to seeing you again in the coming year! More

Morristown, New Jersey
1 review
5 of 5 stars Reviewed December 9, 2013

My family and I had not intended to stay at the Clarion Hotel. We were on our way home from DC when we hit a huge snow storm and were parked on the highway. We saw the Clarion and decided to check in. We were immediately greeted and taken care of. The bar/restaurant is not open on Sundays, but the... More

Was this review helpful? Yes
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

Thanks for your kind review, yes it was quite a storm for so early in our winter season. While I'm glad you had the opportunity to stop in, I'm hoping the rest of the winter is relatively quiet. More

Albuquerque, New Mexico
Top Contributor
73 reviews 73 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 11, 2013

We liked the staff here as they were helpful and friendly. The single king room we had was clean and comfortable. The bath was large and clean with plenty of towels. The bed was comfortable. TV worked OK and had a reasonable number of channels. We found the unit to be relatively quiet. There was a wedding reception happening the... More

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

Thank you for taking the time to write about our property and I am glad that you had a nice stay. We look forward to seeing you again. More

Atlantic City, NJ
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 10, 2013

Stayed Nov. 8-10th for a foundation event nearby. We got a great price by signing up for the hotel chains membership club. Check-in was simple, even an hour early! Room was clean and comfortable. Ate in the restaurant Augusta Grille one night and got room service once. Food was great. Service not so much. Read my review about it. Overall... More

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

I am glad that you enjoyed your stay with us, I will be sharing your comments to all departments so that the positive comments are enjoyed and the not so much is used for education. We hope to see you again soon! More

EastCoastUSA
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 29, 2013

I was expecting much more from this pet-friendly hotel, especially for the price. The room seemed fine, the bath was acceptable. The problem came when I needed to retrieve a dropped article from under a small wooden table in the room. The legs of the table were covered with blue fuzzy mold. And I mean really really covered. If we... More

Was this review helpful? Yes 2
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

Please accept my apologies for the issues you experienced during your stay. Certainly, our housekeeping staff should have been on top of the cleanliness of the table legs, but even more disconcerting to me, is the treatment you received at checkout. All comments we receive, good or not, are shared with our entire staff, in order to improve our guest... More

Clinton, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 22, 2013

We had an early flight to Chicago and I was looking for a good, clean hotel near the New Castle Airport the night before. When we arrived the toilet was not flushing, so we were immediately transferred to a larger room. The staff was very pleasant and helpful. The nice surprises were the bed and pillows were great and they... More

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

We thank you for sharing your experience and hope that we will see you again soon. More

Medway, MA
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 25, 2013 via mobile

My husband and I stayed here one night. When we first walked in the chemical smell was overbearing. The room did appear to be clean, however I did find a black smudge on one of the pillowcases and a hair in the towels. But here is the kicker, my husband and I were exhausted as we began our day at... More

Was this review helpful? Yes 1
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

Please accept my apologies for our housekeeping staff not understanding that you had not left the property. I will work with our staff to make sure that they verify the staus of our guests in a better fashion. I hope that you will offer us another chance to show you that your comments help us to improve our service and... More

Oakton
Contributor
16 reviews 16 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 25, 2013

Nice quite hotel. Selected for its pet friendly status though I didn't need to use it but nice to know it was available. Staff was very friendly. Room was clean. Bed/pillows were great. Better than usual hotel breakfast. Will use again when in the area.

Was this review helpful? Yes
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review

Thank you for your praise as well as your suggestion. We are currently reviewing how we may make some changes to the breakfast area to improve the flow. I hope that the next time you stay, those changes will be ready and that you approve. Look forward to your next visit! More

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Additional Information about Clarion Hotel - The Belle

Also Known As:
New Castle Clarion
Address: 1612 North DuPont Highway, New Castle, DE 19720
Phone Number:
Location: United States > Delaware > New Castle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 hotels in New Castle
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clarion Hotel - The Belle 3*
Official Description (provided by the hotel):
Step into a gracious world of Southern Hospitality, with an ideal blend of modern elegance and classic charm. All rooms offer LCD HD TV's, Microwave, refrigerator, Coffee Maker, Hair Dryer, Iron & Board, MP3 Clock/Radio. Augusta Grille Restaurant and Lounge on premise,. Meeting and Ballroom space. ... more   less 
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