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Le Grandeur Palm Resort Johor

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Jalan Persiaran Golf | Off Jalan Jumbo, Senai 81250, Malaysia (Formerly Mercure Johor Palm Resort & Golf)
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Le Grandeur Palm Resort Johor
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Le Grandeur Palm Resort Johor
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369 Reviews from our TripAdvisor Community

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Traveler rating
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    99
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
  • All months
    (369)
  • Mar-May only
    (93)
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    (95)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (84)
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Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

The room is clean and spacious that my daughter are able to walk around the rooms happilly. The wifi so far so good in the room. Stayed with my family for a day but we manage to enjoy the hotel swimming pool and others sport facilities. New added facilities like X-Box and Rock Climbing price are reasonable. A good getaway... More 

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We refer to your review in the Trip Advisor and wish to thank you for your favourable comments. It is with this effort of yours that keeps us on our toes in terms of maintaining our service standards and to ensure that our guests are happy at all times. Therefore, it is gratifying to know that where... More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

There are many facilities for adults and kids, which makes it a very good place for families. However, the maintenance of the facilities could have been done better. The rooms are big and spacious. Unfortunately, as per the facilities, maintenance is kind of lacking. Service is not great, but still alright. Good variety of food, with acceptable standard. Verdict: If... More 

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, Thank you for taking the trouble to provide comments in the Trip Advisor and please be rest assured that we have taken note of them, both the good and the poor. Feedback is important in our business as it helps us to drive our strengths and to overcome our weaknesses. It is with customers like you that... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

A night stay in Le Grandeur Palm Resort Johor is a right decision, peaceful place with wonderful environment. My family and I just make reservation on same day we check in on 20th July 2015. Great conversation and excellent customer service from reservation Ms Anne, warm welcome from concierge and FOM Ms Sky. Bedroom and bathroom cleanliness was excellent as... More 

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guests, We refer to your review in the Trip Advisor and wish to thank you for your favourable comments. It is with this effort of yours that keeps us on our toes in terms of maintaining our service standards and to ensure that our guests are happy at all times. Therefore, it is gratifying to know that where... More 

Singapore, Singapore
Level Contributor
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Got a good deal on travel portal and for that price the value for money is very good. Rooms large and nicely done. Balcony though for reasons unknown , no chairs placed there to enable easy use. Wide walkways to rooms , airy layout. Hotel is on Palm Resort golf of country club grounds so lots of space to walk,... More 

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, Thank you very much for taking the trouble to write a review of your recent stay at our resort. We had set out to ensure you had a good stay and this affirmation from you online told us we had been doing things right. Of course, we do not intend to rest on our laurels and will... More 

Langkawi, Malaysia
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One of the best one in the vicinity, large property with comfortable setup (this was couple of years back), and the pool was with very nice surrounding and environment. Access to airport is easy and quick. Other attractions nearby including Johor Premium Outlets.

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, Thank you very much for taking the trouble to write a review of your recent stay at our resort. We had set out to ensure you had a good stay and this affirmation from you online told us we had been doing things right. Of course, we do not intend to rest on our laurels and will... More 

Colombo, Sri Lanka
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Quite old resort hotel.lobby ,restaurent, poll area good spacious and relaxing. Average selection of food for breakfast but prtty enougf selection. Dinner is much more varieties with local food. Helpful staff. Golf resort....but found many locals visits for short stays. Rooms are old but clean enough. Age is visible through the markings on mable floor in ned room. Ground floor... More 

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, Service excellence is all about being given feedback on what we have done right or wrong and where we should or could improve. Your review in the Trip Advisor has provided us with precious insight and for this, we thank you. Please be rest assured that we shall take note of the strengths you have mentioned and... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 24, 2015

Went with the mom. Hotel is quite dated. Not suitable if you just stay in your room. Great if you went swimming or even do the other activities they provide. Food was okay. Nothing over the top. The hotel was easy to find. Receptionist really helpful and nice

Was this review helpful? Yes 1
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We have read your comments on the Trip Advisor and we would like to express our appreciation to you for taking the trouble to review your stay here. It is important for our business as it is also a means to knowing how satisfied our customers are and where we can improve. We look forward to welcoming... More 

Singapore, null, Singapore
Level Contributor
186 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed June 21, 2015

We believe this must be quite a nice resort once upon a time as the existing structures and facilities are quite well laid out. But the maintenance is lacking so it is showing its age and things are breaking down. The rooms are spacious and should have a 4-star rating but the "master console" is not really working. Free wifi... More 

Was this review helpful? Yes 1
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We have noted your comments in the Trip Advisor and rest assured we take your comments seriously and will take the necessary corrective action to rectify the problems. We apologise that you have had a less than pleasant experience at the resort and hope that you will give us an opportunity to present a better impression to... More 

Kota Kinabalu, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

I stayed on the 13th till 15th June 2015 & My room #467 was cleaned by Mr Hifzhan , a well mannered and honest house keeper. Although my room is a 1 1/2 story but it was kept well cleaned. Thanks to the GM Mr Jeff Kong with a pleasant attitude entertaining the clients with lots of smile. I'm sure... More 

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We refer to your review in the Trip Advisor and wish to thank you for your favourable comments. It is with this effort of yours that keeps us on our toes in terms of maintaining our service standards and to ensure that our guests are happy at all times. Therefore, it is gratifying to know that where... More 

Singapore, Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 16, 2015

The resort is massive - which explains why upkeep can be difficult. Most of the furniture (sofas, tables, table linen, etc) were pretty worn, but still tolerable. Rooms were clean, and again, all very traditional – think lots of wood. WiFi was abysmal though. It was either very slow or not connected at all. Apart from that, service from the... More 

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We have noted your comments in the Trip Advisor with regards to your room and regret that that you did not have an altogether perfect experience while staying with us. Undeniably our hotel is due for an upgrade and plans are now in the pipeline to commence at the soonest possible. We hope that you will give... More 

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