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Le Grandeur Palm Resort Johor

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Jalan Persiaran Golf | Off Jalan Jumbo, Senai 81250, Malaysia (Formerly Mercure Johor Palm Resort & Golf)
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Le Grandeur Palm Resort Johor
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Le Grandeur Palm Resort Johor
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356 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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    (356)
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    (93)
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    (82)
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    (84)
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Singapore
1 review
3 of 5 stars Reviewed 4 days ago NEW

1. This hotel needs to upgrade as many things are wear-off 2. The toilets and balcony doors are spoilt 3. The buffet spread, needs to have more choices. 4. Pool side furniture needs to provide more 5. Pool side music needs to more hip and up to track

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, Greetings from Le Grandeur Palm Resort Johor We have noted your comments in the Trip Advisor and rest assured we take your comments seriously and will take the necessary corrective action to rectify the problems. We apologise that you have had a less than pleasant experience at the resort and hope that you will give us an... More 

Petaling Jaya, Malaysia
Contributor
20 reviews 20 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Le Grandeur oozes of high expectations from its name. And when driving into the resort, this is what you feel of the large vast greenery surroundings at a location which is very near the airport. It has high ceilings and there are grand decorations as you walk to the room, pretty much like in Bali. But despite all this, and... More 

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Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, Greetings from Le Grandeur Palm Resort Johor We have noted your comments in the Trip Advisor with regards to your room and regret that that you did not have an altogether perfect experience while staying with us. Undeniably our hotel is due for an upgrade and plans are now in the pipeline to commence at the soonest... More 

1 review
5 of 5 stars Reviewed 1 week ago

Last min booking for Labour Day with mu family. Location was easy to find! I love Senai. It's location 5mins drive from the airport. Signboards are big and clear enough. Once reached, went straight to check in, fast and good service from the Malay lady. Had a room on the 1st floor which is very clean & big. Beds &... More 

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, Greetings from Le Grandeur Palm Resort Johor. We refer to your review in the Trip Advisor and wish to thank you for your favourable comments. It is with this effort of yours that keeps us on our toes in terms of maintaining our service standards and to ensure that our guests are happy at all times. Therefore,... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

3rd or 4th visit. Customer service worth commendable. Clean n fully equipped rooms worth staying. Facilities are well maintained in majority, with lots of sports activities to play. Many may not know, there's an ATV (all-terrain-vehicle) range nearby, good to go if driving or on a cab. Nice live band at the lounge too. Overall, a worth recommended staycation venue.

Was this review helpful? Yes 1
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We have read your comments on the Trip Advisor and we would like to express our appreciation to you for taking the trouble to review your stay here. It is important for our business as it is also a means to knowing how satisfied our customers are and where we can improve. We look forward to welcoming... More 

Cairo, Egypt
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 29, 2015

Although it was a short stay, only one night , but the tranquility that the hotel offers is a unique feature for ppl looking for a perfect getaway. The rooms are spacious. I asked for a baby cot and it was a very nice one. The only thing I didn't like is that rooms' balconies do not provide privacy at... More 

Was this review helpful? Yes 1
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, Thank you for taking the trouble to provide comments in the Trip Advisor and please be rest assured that we have taken note of them, both the good and the poor. Feedback is important in our business as it helps us to drive our strengths and to overcome our weaknesses. It is with customers like you that... More 

Singapore
Top Contributor
50 reviews 50 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 22, 2015

Just got back from an overnight stay with another couple and our 5 year olds, and this is a great, inexpensive golf get-away from Singapore. The pervasive mold smell that people mention is definitely an issue, but we asked for a room change after the first one was overwhelming, and the second one was better. The rooms are nice and... More 

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We have noted your comments in the Trip Advisor with regards to your room and regret that that you did not have an altogether perfect experience while staying with us. Undeniably our hotel is due for an upgrade and plans are now in the pipeline to commence at the soonest possible. We hope that you will give... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 21, 2015 via mobile

Stayed here for a corporate retreat. Pretty well maintained establishment for the length of time it's been around. Loved how big the rooms are. The spread of food over breakfast & lunch was great too. Changed every day, with a special themed dinner on Saturday evening. The Olympic pool was somewhat dirty with leaves floating around.

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We have read your comments on the Trip Advisor and we would like to express our appreciation to you for taking the trouble to review your stay here. It is important for our business as it is also a means to knowing how satisfied our customers are and where we can improve. We look forward to welcoming... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015 via mobile

Load of activities. Swimming, bowling, cycling, ping ponging. Tennis, rock climbing; not to forget Golfing.. Decide yourself, push it to the limit.. Continuous acivities from morning till the evening. The rooms are spacious. Request interconnecting rooms if you travel with your family. Well maintained facilities although the hotel is kind of old. Run down is not the word.

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We have read your comments on the Trip Advisor and we would like to express our appreciation to you for taking the trouble to review your stay here. It is important for our business as it is also a means to knowing how satisfied our customers are and where we can improve. We look forward to welcoming... More 

Tokyo Prefecture, Japan
1 review
4 of 5 stars Reviewed March 17, 2015

This is the third visit. Past three year, in every February, I come here for golf. The staff is very friendly and helpful, the service is a very great. Three golf courses are very splendid and they are not bored. However, before coming here,I want the latest information price and promotion in advance, then I did an inquiry by e-mail.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Le Grandeur P, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Valuable Guest, We have noted your comments in the Trip Advisor and rest assured we take your comments seriously and will take the necessary corrective action to rectify the problems. We apologise that you have had a less than pleasant experience at the resort and hope that you will give us an opportunity to present a better impression to... More 

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2015

The hotel is now looking pretty sad and in need of serious refurbishment. But room rates are good value, on balance. The worst thing is the quality and choice of the food. The breakfasts are extremely poor quality for non- Malaysians. The night we checked in, the main restaurant was closed for a private function. We wanted local Malay food,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PalmResortGCC, Manager at Le Grandeur Palm Resort Johor, responded to this review

Dear Guest, Warmest greetings from Le Grandeur Palm Resort, Johor. We wish to thank you for your favorable comments. It is with this effort of yours that keeps us on our toes in terms of maintaining our service standards and to ensure that our guests are happy at all times. Please accept our sincere apologies with regards to the F&B... More 

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