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BEST WESTERN Galaxy Inn

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1700 East Lebanon Road, Dover, DE 19901
3 people have started booking this hotel
Best prices for: 1 room 1 guest
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BEST WESTERN Galaxy Inn
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BEST WESTERN Galaxy Inn
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104 reviews from our community

Traveler rating
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    35
    21
    9
    10
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36
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5
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grafton, MA., United States
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

A great place to stay, reasonable prices, good room and bed, helpful and nice staff, safe parking, Very accessible to everywhere you may need to go in that area. Internet not good, very slow, needs some updating there/attention in this area only. Otherwise a great place to stay and will stay again next year here.

Review collected in partnership with Best Western

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cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your response. I am happy to hear you had a peasant stay. As for the internet we just upgraded our services with Comcast in hopes that will help. Have a fun and safe summer! Cathy Webster General Manager More 

Sacramento, California, United States
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a solid 3 star business hotel. The rooms are large, clean and mostly cigarette odor free. They have a refriger and a microwave. Some criticism... 1) the front desk does not answer the phone when calling from outside or from the room. At least not this week. Maybe they should check their phones. 2) the hallways have the... More 

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cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your response. I want to touch on a couple of your comments. First the smell in the hallways. We have heard this from a few guest so we spoke with one of our vendors and they suggested a smoke eliminator/air freshening system; We have purchased these and maintenance will be installing them this week. And as for... More 

Tampa, Florida
2 reviews
1 of 5 stars Reviewed 1 week ago

After travelling several days for my Mother's 80th Birthday, we had Reservations to stay at this Hotel for 3 nights. After checking in and asking for a room on the first floor related to a medical condition we were placed in a room on the first floor that required stairs to get to it so we drive back to the... More 

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Travelers are raving about these Dover hotels

Honesdale, Pennsylvania
1 review
2 of 5 stars Reviewed 2 weeks ago

Room was luckily up to par for cleanliness, although having no sink space in the bathroom is a little annoying. The rest of the hotel smells strongly of cigarette smoke, musk and dustiness. The gentleman working the front desk when I arrived couldn't have acted much less enthused about customer service. If I ever have to come back to stay... More 

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

We are aware that the hallways do get a little stuffy being closed up so much. We are installing an air freshener system this coming week that we hope will help. I am not sure who checked you in, but I will look into this and make sure they understand good customer service I want al of our guest to... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I woke up in the middle of the night feeling something crawling on me.. It was a huge amount of ants in my bed. I turned on the lights and they were on both beds in the room, on all of the counter tops and more. I went downstairs to the front desk and explain what problem they had and... More 

Was this review helpful? Yes 4
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you again for taking the time to talk to me. As I said before, I m so sorry you experienced this. We do have a contract with Orkin to have the hotel serviced on a regular basis. They have explained that ants re a problem for this area and we are working with them on a preventative maintenance program.... More 

Grifton, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Room was very clean, staff was very polite and helpful, and the price was the best in the area. Would recommend a stay here. It is very convenient to the base and easy on and off to highway one. There was no issues with noise and I am a light sleeper.

Review collected in partnership with Best Western

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cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you so much for your review. I hope you get to return to Dover sometime this summer. There is always something going on in Dover. Or you could always visit the Dover Air Force Base museum. We look forward to greeting you on your return. Thank You Cathy Webster General Manager More 

Baltimore, Maryland
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 14, 2015

This is a basic no-frills place to stay. But there are plenty of worse places. First, the not so great items: 1. The bathroom light automatically turns on the bathroom fan, which is noisy. But I pack a night-light when I travel so I can plug it into the bathroom outlet and have some light without noise. 2. The bathroom... More 

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cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for taking the time to review our hotel. I want you to know that we usually have a hot continental breakfast of sausage, eggs, and waffles. However, the state of Delaware now requires we have a permit to do so. We are working as fast as we can to get this permit. I am in fact turning the... More 

Grafton, MA., United States
2 reviews
4 of 5 stars Reviewed April 12, 2015

This hotel was clean, comfortable and allowed smoking too. The beds were comfortable , but only sheets on bed, no blankets or comforter on bed which was a bit of a let down for it is April. The staff was friendly and made us feel welcome, we reserved by phone for this room weeks prior to our 2 days trip,... More 

Review collected in partnership with Best Western

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cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank yo0u for your feedback. There should of been a blanket on the bed. I will investigate and try to find out why there wasn't. I apologize for any inconvenienc3 this may have caused you I l0okforward t seeing y0u again soon. Please call me if you have any further questions. Thank You Cathy Webster General Manager More 

Ringwood, United States
1 review
3 of 5 stars Reviewed April 10, 2015

Rooms were clean, all necessary things were offered. The only comment I have is the blanket: too thin for my taste (just a throw blanket), I would prefer a comforter. Other than that - not luxury))) But decent.

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

As we are in the north East I agree that a comforter would be nice o the bed. Best Western in general is moving to the new "triple sheeting" for the beds. We are working on some ideas to add a little more warmth to the beds. At this time we do offer extra blankets upon request. Thank y0u for... More 

Beckley, West Virginia
Contributor
19 reviews 19 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 6, 2015

I stayed here to visit my son. It was a great price & location. It was quiet area while I was there. Didn't eat the breakfast but there's a place to eat within walking distance. The room was clean. The air force base main entrance is within 1 minute of this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for choosing to stay with us. I hope you were able to visit the Dover Air Force Base museum while you were here. If not you should make it a point to check them out the next time you are in Dover. I hope we can be of service to you again as well. Sincerely; Cathy Webster General... More 

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