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BEST WESTERN Galaxy Inn

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1700 East Lebanon Road, Dover, DE 19901
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1 room 1 guest
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BEST WESTERN Galaxy Inn
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BEST WESTERN Galaxy Inn
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130 Reviews from our TripAdvisor Community

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Traveler rating
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    39
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    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Baldwwinsville, NY, United States
5 of 5 stars Reviewed 3 days ago NEW

We chose Best Western because of it's location. Our stay was great. The staff was extremely helpful, the room was clean and the breakfast was delicious. The only negative thing I can say about it is that the bed was a little bit to hard for my liking, but I still got a good nights rest. I would stay there... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for taking the time to review our hotel. I appreciate all your kind remarks. It is nice to know that good customer service is appreciated. Thank you again and we hope to see you soon. Sincerely; Cathy Webster General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

when I arrived at this hotel, the outside. The appearance was exceptional. The employee was extremely helpful kind and considerate. I would recommend this to any traveler as one of their stops on the way out east.

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your review. I am happy to hear everyone took good care you while you were our guest. I hope to see you again soon. Sincerely; Cathy Webster General Manager More 

Miami Lakes Florida
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You can't ask more for your money in this hotel - it's very close to many restaurants and offers an excellent breakfast with superb service. The room and premises were very clean and updated ( the hallway carpets did have unpleasant odor in some areas). It includes an impressive workout room and even a washer/dryer. The front desk staff was... More 

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your review. It is nice to know that every ones hard work pays off. It is always our goal to make sure all of our guest have s great experience. Thank you again and we look forward to greeting you soon. Sincerely; Cathy Webster general Manager More 

Dover
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel has friendly staff, a good breakfast, and overall a good deal for the money. The hotel is looking older and some of the carpeting and furniture looks worn. I was disappointed that there wasn't more attention to cleaning the pool and surprised that the lawn was cut in a way that grass blew into the pool. However, I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your response. I will be sure to talk with the landscaper about the grass. So sorry about that. I am glad you enjoyed your stay otherwise. We look forward to greeting you again soon. Thank You Cathy Webster General Manager More 

2 reviews
2 of 5 stars Reviewed 4 weeks ago

Pool was clean, hall smelt like cigarette smoke, room smelt like urine, a/c not cold, needed towels for pool an room attendant sent ME to laundry to get towels. Breakfast unattended and not big selection like other best western. Customer laundry room in dining area. Check in from price line said 2pm and room was ready after 3pm. After 6hour... More 

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

I'm sorry you did not have the experience we wish for all of our guest. I am sorry for any inconvenience the smell in the hall way may have caused you. We do ask guest to please not smoke in the building. Not all guest honor this request. We have recently added some air freshening systems to the hallway in... More 

Travelers are raving about these Dover hotels

New York, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Very pleasant staff. Keys stopped working after first night (had to get it fixed twice); breakfast selection was better than anticipated; A/C unit in room was very noisy; 2nd floor, end room was a little noisy---could hear foot steps at night of people walking up and down, otherwise it was quiet for a Friday/Saturday night w/o vacancies. I would stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for taking the time to write the review. I look forward to seeing you again. Hope you enjoy the rest of your summer! Cathy Webster General Manager More 

Coxsackie, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We have to stop at an hotel without a reservation and we managed to did it fast at this Best Western. Room very clean, breakfest ok, hotel clean and lot of parking (easy to move in). I recommend this place if you have to stop a night or 2.

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your review. I am happy to hear you had a pleasant stay. I hope you will stop in the next tie you travel through Dover. Sincerely; Cathy Webster General Manager More 

Quebec City
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

We stop there in our trip to North Carolina. We have choosen this hotel for the proximity to the Highway #1. The pros: - well located - nice and very good italian restaurant at walking distance (Franco's Pizza and Pasta) - outdoor pool - beds are ok, we slept very well - refregirator and microwave in every room The cons:... More 

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

First I want to apologize for the microwave incident. This is embarrassing as it is not the norm. As for the breakfast, this is the first time ever we were not able to serve breakfast to our guest. This was due to a maintenance emergency that we were not able to control. Maintenance did have the situation corrected and breakfast... More 

Delmar
1 review
4 of 5 stars Reviewed July 28, 2015

we stayed 1 nite to break up a long drive. room was clean,alittle dated. we used the outdoor pool which was very nice. I would stay here again. One thing I read about were people complaining about getting a no smoking room that smelled of smoke. This did not happen to me, but when I was at the front desk... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your review. we totally understand the frustration of non smoking rooms smelling of smoke. It is unfortunate that not all guest respect the request, or the well being of other guest. We try to eliminate the odor as quickly as we can. We are currently working with our vendors to try and find a better solution. Cathy... More 

Plainville, Connecticut
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 27, 2015

Stayed for one night on our return trip from North Carolina. Located a distance off the main highway. Older room with musty smell. Very thin walls. Could hear conversation taking place in the next room and noisy hallway. Entrance to our room passed through the smoking area and the smoke smell continued into the hallway. Spoke to the front desk... More 

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your response. I want to apologize for any inconvenience you experienced while under our care. I hope you enjoy the rest of the summer and that you will give us another chance the next time you come through Dover. Thank You Cathy Webster General Manager More 

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