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BEST WESTERN Galaxy Inn

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1700 East Lebanon Road, Dover, DE 19901
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BEST WESTERN Galaxy Inn
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122 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Delmar
4 of 5 stars Reviewed 3 days ago NEW

we stayed 1 nite to break up a long drive. room was clean,alittle dated. we used the outdoor pool which was very nice. I would stay here again. One thing I read about were people complaining about getting a no smoking room that smelled of smoke. This did not happen to me, but when I was at the front desk... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your review. we totally understand the frustration of non smoking rooms smelling of smoke. It is unfortunate that not all guest respect the request, or the well being of other guest. We try to eliminate the odor as quickly as we can. We are currently working with our vendors to try and find a better solution. Cathy... More 

Plainville, Connecticut
Level Contributor
7 reviews
2 of 5 stars Reviewed 4 days ago NEW

Stayed for one night on our return trip from North Carolina. Located a distance off the main highway. Older room with musty smell. Very thin walls. Could hear conversation taking place in the next room and noisy hallway. Entrance to our room passed through the smoking area and the smoke smell continued into the hallway. Spoke to the front desk... More 

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your response. I want to apologize for any inconvenience you experienced while under our care. I hope you enjoy the rest of the summer and that you will give us another chance the next time you come through Dover. Thank You Cathy Webster General Manager More 

Travelers are raving about these Dover hotels

Shavertown, Pennsylvania
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stop over on our way to visit daughter. The hotel was nice and very quiet. Room was clean and spacious. Breakfast was ok. Have to drive to restaurants but there is a fast food restaurant with in walking distance.

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your response. I wanted to take the opportunity to let you know that there is a wonderful Italian restaurant on the other side of the McDonalds. I hope you will give hem a try on your next visit to Dover. It is not a chain, but is locally owned and authentic Italian Cuisine. The name of the... More 

Southwest Oklahoma
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed here a couple of times while visiting family in Dover. The staff is very friendly, and the location is close to Dover and the AFB. The hotel is also pet friendly, and there are plenty of food choices nearby.

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your review. We look forward to greeting you soon. Enjoy the rest of your summer! Sincerely Cathy Webster General Manager More 

Wilmington, Delaware
2 reviews
3 of 5 stars Reviewed 1 week ago

We arrived early and were able to check in which was wonderful . The room was ok good size fridge which was nice , as I was again traveling with a 6 year old .We were in a smoking room which I assume my friend requested , which is odd as no one smokes. Naturally it smelled bad , but... More 

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

I am not sure which room you were in, but I have had maintenance check all the entrance locks and they all appear to be working properly. If you could let me know which room you were in so we can closely monitor the door in question I would greatly appreciate it. I am also very upset that someone was... More 

Dover, United States
1 review
3 of 5 stars Reviewed 1 week ago

Decent hotel, pro's: Location, price, bed, tv choices, wi-fi. Con's Shower-head was bad, no counter space in bathroom, breakfast was terrible and no elevator for 2nd floor. Probably would not stay here again, but in a pinch would work, however ask for 1st floor room since there is no elevator.

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your response. I am sorry for any inconvenience that the lack of elevator caused you. I hope this will not deter you from staying with us again. Please call us in advance and we will do all we can to make sure you get a first floor room. Have a great summer! Cathy Webster General Manager More 

dover, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I absolutely loved this hotel. The front desk and housekeeping staff were very pleasant and helpful. I enjoyed the pool very much as well as the over all cleanliness of the hotel. My room was cleaned very well and the bed was super comfortable. I will definitely stay here again and would recommend it to anyone I know.

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you very much for your response. I am glad to hear that you enjoyed your stay. We look forward to seeing you again soon. Thank You Cathy Webster General Manager More 

Newark, DE, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staffs were extremely nice and friendly. They were professional. They handled check-in and check-out quickly without any delay. I asked them giving me a morning call. They called me on time with great courtesy. I really enjoyed their services. My room was clean and quite. I slept very well. The breakfast room was clean. The breakfast was delicious. I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your review. It makes us all very happy to know you enjoyed your stay. We look forward to greeting you again very soon. Have a great summer! Cathy Webster General Manager More 

Shelton, CT
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Let's just say that I would never stay or recommend this hotel to a friend. The rooms smelled like smoke even though it was supposed to be non-smoking. The bottom of the coffee by was covered in mold. The toilet barely flushed,

Review collected in partnership with Best Western

Was this review helpful? Yes 1
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

I again apologize for the serious mistake made by housekeeping. I have discussed this with her and all the housekeeping staff. I really don't know how to say sorry enough. I completely understand your disappointment and hope you will give us another try. This is not normal for us and I would like the opportunity to prove it to you.... More 

Phoenixville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 23, 2015

This hotel served its purpose for our stay but wasn't anything to get excited about. While the staff was generally friendly, it seemed that they were almost annoyed by the amount of guests, as it was sold out for the weekend.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
cari2007, General Manager at BEST WESTERN Galaxy Inn, responded to this review

Thank you for your response. I am so sorry if you felt anything but welcome. It is always our guest to make all of our guest feel welcome and relaxed while staying with us. I am not sure what my of been going on with the staff this past weekend. This will be addressed in the next staff meeting. I... More 

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