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Holiday Inn Dover Downtown

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561 N. Dupont Highway, Dover, DE 19901
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Holiday Inn Dover Downtown
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Holiday Inn Dover Downtown
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92 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (92)
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    (30)
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Gerrards Cross, United Kingdom
Level Contributor
186 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My husband and I are great fans of Holiday Inns, however, this hotel is way passed its sell by date. Whilst reception was very friendly and helpful at check in, and later when we needed help working the shower, this hotel is old, tired and reminiscent of Stalinist Russia, with long dark hallways. We got upgraded to a suite at... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Dover Downtown, responded to this review

Dear Mickigirl1310, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. I trust you have experienced this higher level of service at our hotels and with our office in the past, and know... More 

Crofton, Maryland
1 review
5 of 5 stars Reviewed May 28, 2015

Joseph at the front desk was great. Extremely personable and professional. i stay at this hotel often for business, and have had many people wait on me. He was the first to mention rewards, and surveys to me. He was also the first to remember my name hours later. I have worked for 23 years in Retail, it was nice... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear Heather G, On behalf of Joseph and the entire staff, we would like to thank you for your kind words and recognition as excellent customer service is exactly what we strive for here at the Holiday Inn Dover Downtown! Thank you so much for staying at our property and for sharing your experience. We are all looking forward to... More 

Bordentown
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed May 27, 2015

When we checked in Joseph was so helpful and courteous. He also gave us an extra box of tissues, just in case. However, the housekeeping staff did not do such a great job. When we got back to the room on Sunday night there was still hair in the tub and some schmutz on the floor that i wiped up... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear Donna P, Thank you for your recent stay at our property! We are pleased to hear you enjoyed Joseph's customer service and we sincerely apologize for the housekeeping issues you encountered. Your review has been passed to the appropriate departments. Thank you for taking the time to share your experience. We hope to see you again next time you're... More 

Poquoson, Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed May 26, 2015

I thought the hallways were kind of dark when we checked in, so was a little leery but the room was clean, updated and very comfortable. Dover Downs Casino which is why we were in Dover was just down the street so location rated very good because it was so close and convenient. Would definitely stay again. Pleasant check in... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear Lebeann, Thank you for taking the time to share your thoughts on your recent stay. It's great to hear you enjoyed the comfort of our rooms and our convenient location. It would be our pleasure to welcome you back next time you are in the Dover, De area. Thank you again for staying at the Holiday Inn Dover Downtown! More 

New York City, New York
1 review
5 of 5 stars Reviewed May 22, 2015

Great stay !!!!!!!!!!! ................. Front desk clerk, Joseph was professional and well mannered. I was extremely please with the service and the accommodations .......................Thanks again

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed May 22, 2015

I recently stood at this establishment and I was greeted by a very professional Jasmine and her co worker Joseph. I believe I have never received such upscale treatment from anywhere I have stood (including the Hilton). I had an issue with my TV and Jasmine came right up and did a hard reboot and then offered me a free... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear Michael j, Thank you so much for taking the time to share your experience at our property! We take great pride here at the Holiday Inn Dover Downtown in providing exceptional customer service and it is guests like you that make all of our hard work worthwhile. Your kind words have been passed to the staff including Joseph and... More 

1 review
4 of 5 stars Reviewed May 12, 2015

Recently had to stay at this hotel for business and I must say I was very happy to have stayed here. Room was clean and updated. Checkin was great. Joseph and Jasmine were awesome at checking me in.I would definitely stay there again.. If my job allows it.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed May 3, 2015

I have pre-booked lodging for my line of work and the facility changes month to month. I must say that I was a bit spoiled here at the Holiday Inn Dover Downtown DE. Joseph H. delivered excellent customer service at the front desk. I was really impressed with the cleanliness...which is hard to come by. Don't leave without eating at... More 

Was this review helpful? Yes
Deborah O, Director of Sales at Holiday Inn Dover Downtown, responded to this review

Dear Latoya G, Thank you so much for choosing the Holiday Inn Dover Downtown. We are so happy to hear you enjoyed the cleanliness of our property and the service provided by Joseph as that is exactly what we strive for! It's great to know Bobbie made you feel at home and your wonderful review will be passed to the... More 

Florida
1 review
5 of 5 stars Reviewed April 23, 2015

The staff was awesome at the front desk. Joseph is expceptional . Very passionate about his job. helpful. Took care of our unique needs - service with a smile. Also, the location is GREAT! I would be back for the summer.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed April 7, 2015 via mobile

Jasmine Ortiz, Tina Cahall, Jessica Kiesel (including other front desk & restaurant personnel) took care of me/us during our rotational stay. We had some issues with our crew travel and they flexed to ensure that we had our rooms, was able to eat, provided soap to do our laundry and that's something that needs to be recognized and I call... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear oneapmechanic, Thank you for your recent stay at the Holiday Inn Dover Downtown and for the great review! We are pleased to hear your stay was great and that our staff helped make it even better with the customer service they provided. We apologize for the internet issues you encountered during your visit and will pass this information to... More 

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