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Holiday Inn Dover Downtown

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561 N. Dupont Highway, Dover, DE 19901
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Holiday Inn Dover Downtown
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Holiday Inn Dover Downtown
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87 reviews from our community

Traveler rating
    24
    24
    24
    8
    7
See reviews for
27
23
3
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • All months
    (87)
  • Mar-May only
    (26)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (16)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I recently stood at this establishment and I was greeted by a very professional Jasmine and her co worker Joseph. I believe I have never received such upscale treatment from anywhere I have stood (including the Hilton). I had an issue with my TV and Jasmine came right up and did a hard reboot and then offered me a free... More 

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1 review
4 of 5 stars Reviewed 1 week ago

Recently had to stay at this hotel for business and I must say I was very happy to have stayed here. Room was clean and updated. Checkin was great. Joseph and Jasmine were awesome at checking me in.I would definitely stay there again.. If my job allows it.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 weeks ago

I have pre-booked lodging for my line of work and the facility changes month to month. I must say that I was a bit spoiled here at the Holiday Inn Dover Downtown DE. Joseph H. delivered excellent customer service at the front desk. I was really impressed with the cleanliness...which is hard to come by. Don't leave without eating at... More 

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Deborah O, Director of Sales at Holiday Inn Dover Downtown, responded to this review

Dear Latoya G, Thank you so much for choosing the Holiday Inn Dover Downtown. We are so happy to hear you enjoyed the cleanliness of our property and the service provided by Joseph as that is exactly what we strive for! It's great to know Bobbie made you feel at home and your wonderful review will be passed to the... More 

Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff was awesome at the front desk. Joseph is expceptional . Very passionate about his job. helpful. Took care of our unique needs - service with a smile. Also, the location is GREAT! I would be back for the summer.

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1 review
4 of 5 stars Reviewed April 7, 2015 via mobile

Jasmine Ortiz, Tina Cahall, Jessica Kiesel (including other front desk & restaurant personnel) took care of me/us during our rotational stay. We had some issues with our crew travel and they flexed to ensure that we had our rooms, was able to eat, provided soap to do our laundry and that's something that needs to be recognized and I call... More 

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Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear oneapmechanic, Thank you for your recent stay at the Holiday Inn Dover Downtown and for the great review! We are pleased to hear your stay was great and that our staff helped make it even better with the customer service they provided. We apologize for the internet issues you encountered during your visit and will pass this information to... More 

Orlando, Florida
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 30, 2015

Checking in one may note the lobby is cold and the day manager is none the warmer. She may not know how to smile and is no more pleasant to speak with. A lot is said and lost at the moment of check in. Sad really. The room was 62 degrees and took hours to warm up. Not enjoyable. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Dover Downtown, responded to this review

Dear Ken B, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and it is nice to read that the cleanliness of the room is up to your par. However, it is regrettable if we fell below you expectations with the services... More 

Dover, Delaware
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2015

Kelly & Joseph were working the desk at the time of our checkin. Their customer service was top-notch. They were friendly, helpful and extremely accommodating. We were tired from our long drive. Their assistance and friendly welcome are to be commended. This, I might add, was after assisting two gentlemen who were obviously dealing with a business checkin that was... More 

Was this review helpful? Yes 3
Philadelphia, Pennsylvania
Top Contributor
71 reviews 71 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 26, 2015

I'm a 150 night per year, 30 year platinum member at IHG. This was my first stay at this hotel. The room was very comfortable and well decorated. The bathroom was a good size. Everything was clean. The front desk personal was friendly and knowledgable. And my favorite thing at this stay was the bar/restaurant. I was shocked to find... More 

Was this review helpful? Yes 1
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Thank you for choosing the Holiday Inn Dover Downtown and for taking the time to share your experience with us! We are happy to hear you enjoyed your stay and will share your kind words with the staff. We hope to see you again soon! More 

Newburgh, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2015

Great location, courteous staff, and it's always a pleasure to see Tina's smiling face at breakfast or the front desk! There are plenty of restaurants close to the hotel and the Dover mall, Dover Downs casino and the Dover raceway are a mile away. I do plenty of work in the Dover area and have made this property my hotel... More 

Was this review helpful? Yes 1
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear chris h, Thank you for your recent stay at the Holiday Inn Dover Downtown and for the wonderful review! We are pleased to know you had an excellent stay and Tina helped make your experience even better! We will share your kind words with our Management and staff as we like to recognize our staff's customer service. We look... More 

Northern Minnesota
Contributor
13 reviews 13 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 17, 2015

We stayed here one night after touring Washington DC. Had no reservation and did Priceline and got the room for $61. Very good deal! Big room. Clean place. No complimentary breakfast though. Right on a highway with all kinds of restaurants. Very handy.

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear db38, Thank you for choosing the Holiday Inn Dover Downtown and for sharing your experience with us! We are delighted to hear you enjoyed the cleanliness of our property and the size of your room. Our location is indeed in close proximity to local attractions and restaurants. We look forward to your next visit! More 

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