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Holiday Inn Dover Downtown

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561 N. Dupont Highway, Dover, DE 19901
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Holiday Inn Dover Downtown
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Holiday Inn Dover Downtown
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83 reviews from our community

Traveler rating
    21
    23
    24
    8
    7
See reviews for
26
23
3
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Jasmine Ortiz, Tina Cahall, Jessica Kiesel (including other front desk & restaurant personnel) took care of me/us during our rotational stay. We had some issues with our crew travel and they flexed to ensure that we had our rooms, was able to eat, provided soap to do our laundry and that's something that needs to be recognized and I call... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear oneapmechanic, Thank you for your recent stay at the Holiday Inn Dover Downtown and for the great review! We are pleased to hear your stay was great and that our staff helped make it even better with the customer service they provided. We apologize for the internet issues you encountered during your visit and will pass this information to... More 

Orlando, Florida
Contributor
12 reviews 12 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Checking in one may note the lobby is cold and the day manager is none the warmer. She may not know how to smile and is no more pleasant to speak with. A lot is said and lost at the moment of check in. Sad really. The room was 62 degrees and took hours to warm up. Not enjoyable. The... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Dover Downtown, responded to this review

Dear Ken B, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and it is nice to read that the cleanliness of the room is up to your par. However, it is regrettable if we fell below you expectations with the services... More 

Dover, Delaware
1 review
5 of 5 stars Reviewed 3 weeks ago

Kelly & Joseph were working the desk at the time of our checkin. Their customer service was top-notch. They were friendly, helpful and extremely accommodating. We were tired from our long drive. Their assistance and friendly welcome are to be commended. This, I might add, was after assisting two gentlemen who were obviously dealing with a business checkin that was... More 

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Philadelphia, Pennsylvania
Top Contributor
54 reviews 54 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm a 150 night per year, 30 year platinum member at IHG. This was my first stay at this hotel. The room was very comfortable and well decorated. The bathroom was a good size. Everything was clean. The front desk personal was friendly and knowledgable. And my favorite thing at this stay was the bar/restaurant. I was shocked to find... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Thank you for choosing the Holiday Inn Dover Downtown and for taking the time to share your experience with us! We are happy to hear you enjoyed your stay and will share your kind words with the staff. We hope to see you again soon! More 

Newburgh, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Great location, courteous staff, and it's always a pleasure to see Tina's smiling face at breakfast or the front desk! There are plenty of restaurants close to the hotel and the Dover mall, Dover Downs casino and the Dover raceway are a mile away. I do plenty of work in the Dover area and have made this property my hotel... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear chris h, Thank you for your recent stay at the Holiday Inn Dover Downtown and for the wonderful review! We are pleased to know you had an excellent stay and Tina helped make your experience even better! We will share your kind words with our Management and staff as we like to recognize our staff's customer service. We look... More 

Northern Minnesota
Contributor
13 reviews 13 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here one night after touring Washington DC. Had no reservation and did Priceline and got the room for $61. Very good deal! Big room. Clean place. No complimentary breakfast though. Right on a highway with all kinds of restaurants. Very handy.

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear db38, Thank you for choosing the Holiday Inn Dover Downtown and for sharing your experience with us! We are delighted to hear you enjoyed the cleanliness of our property and the size of your room. Our location is indeed in close proximity to local attractions and restaurants. We look forward to your next visit! More 

Virginia Beach, Virginia
1 review
1 of 5 stars Reviewed March 2, 2015

My husband whom is active duty Navy, myself and our daughter stayed at this hotel last night. After checking out, a few hours later I checked my NFCU bank account noticing an additional $200 charge, on top of the $101 I spent booking the hotel room. I immediately called Navy federal credit union, followed by contacting the hotel itself. I... More 

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Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear Melissa A, Thank you for your recent stay at our property! We are sorry for the error that caused your bank account to be charged an incorrect Smoking fee and again, we apologize for the inconvenience that issue has caused you. We are glad we were able to fix the error in a timely manner by refunding your card... More 

Wilmington, Delaware
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed January 20, 2015

I had a great stay here. I wish I could remember the front desk reps name that checked me in because she was one of the best I ever encountered. I stayed on the night of Christmas Eve. She was very thorough with her explanations during the check-in process. If I need to stay in Dover again, I'm definitely staying... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear TBillington, Thank you for your recent stay at the Holiday Inn Dover Downtown and for your feedback! We are happy to hear you had a great stay at our property and you enjoyed our Front Desk staff's customer service! We look forward to your next visits! More 

Jonestown, PA
Top Contributor
184 reviews 184 reviews
86 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed October 1, 2014

We stayed here several nights while in the area. Not a bad place, but there are things that could be improved. We noticed that the AC unit wasn't working properly, and so the staff immediately corrected the issue by having a new unit installed! It was complete in about 15 minutes, and the unit worked perfectly! What we liked: 1.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Dover Downtown, responded to this review

Dear PANeddie, Thank you for taking the time to share your recent experience with us. I am pleased that our room accommodations, breakfast served and staff were able to meet your expectations. It is disheartening to know that you did not like some aspects of our hotel, particularly our parking and hallways. And we also apologize for any inconvenience you... More 

1 review
2 of 5 stars Reviewed September 22, 2014

Stayed here for 7 days during a business trip. You can tell its an older hotel that has had some updates. Staff was nice. Lobby was fine, hallways are nice (except for the lumps in the carpet on the 2nd floor). Room was clean and as pictured but was very dim. Lighting was poorly placed. The bathroom door was installed... More 

Was this review helpful? Yes
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review

Dear Ben D, Thank you for taking the time to provide feedback on your stay. We are very sorry you did not experience an exemplary hotel stay at our property. Please be assured all your feedback will be acted upon to ensure a more positive experience for your next stay and for future guests! We hope we will see you... More 

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