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Mainstay Suites Dover

#7 of 20 Hotels in Dover
Certificate of Excellence
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201 Stover Blvd, Hwy 113 & Puncheon Run, Dover, DE 19901
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111 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Wilmington, Delaware
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was a little leery booking this hotel for the day that Firefly festival revelers would be checking out, but the staff was on top of things. The rooms were clean and quiet, the lobby area is very welcoming and the morning breakfast had something for everyone! I will stay again at a Mainstay and recommend this to my friends

Was this review helpful? Yes
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete an online survey regarding your recent visit with us. I am happy to know that you enjoyed your recent stay here with us. Thank you for your kind words about the rooms, lobby, and the complimentary breakfast bar. It's always a pleasure to know that our guests are happy with the services... More 

Baltimore, Maryland
Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

We had big black bugs in our room most likely cockroaches. No room to change us to and no rooms in town. Not enough pillows or towels in our room and we were told they had no towels. We paid 300 a night for this room and the cleaning service did not even come the day after we reported bugs... More 

Was this review helpful? Yes
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.  On behalf of our entire team, I would like to apologize for failing to exceed your expectations. As you know, the weekend that you stayed with us was the Firefly music festival. Our hotel was extremely busy and we were unable to... More 

Staten Island, New York
1 review
5 of 5 stars Reviewed 1 week ago NEW

I recently stayed here for the music festival and had a great experience! This is my fourth time staying at MainStay and I wouldn't stay anywhere else when visiting Dover! The rooms are HUGE and they have a full size fridge, dishwasher, sink and stove! The room was clean and had all the amenities I needed! The staff are SUPER... More 

Was this review helpful? Yes
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent visit during Firefly weekend. On behalf of our entire staff, we thank you for sharing such kind words about us with other travelers. I am happy to know that you have been staying with us for the past four years and that we have provided you... More 

Burke, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked this place for two nights, left after one. The room was filthy. It smelled like mold and someone else's contact lens was left in the sink. There was a carnival going on right next door and they put us in a room facing the carnival. I think there might only be one person working in the entire hotel at... More 

Was this review helpful? Yes
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your suite on your recent visit. I have shared your feedback with our entire staff to ensure we handle these types of situations differently in the... More 

Severna Park, Maryland, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 29, 2015

We stayed one night. The room was very spacious. The bed was very comfortable and the room was very clean. We stayed in an accessible room and the shower/tub squeaked every time you moved. It doesn't seem to be installed correctly. Walking through the hallways you can smell cigarette smoke, although we couldn't smell it in our room. The breakfast... More 

Was this review helpful? Yes 1
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us. On behalf of our entire staff allow me to apologize for the inconvenience you experienced with the smell of smoke in our hotel. We try our very best to accommodate all of our guests so to... More 

Salisbury, Maryland
2 reviews
5 of 5 stars Reviewed May 26, 2015

This hotel had the most friendliest front desk people I have run into. They were extremely helpful. The rooms were laid out beautifully and very clean. The outside of the hotel was also maintained well.

Was this review helpful? Yes
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More 

Dover, Delaware
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 10, 2015

Day one of my stay... My children and I are here on a university tour. We were originally supposed to stay at another hotel, but I saw that they offered the same amenities, in addition to afternoon tea and a manager's reception. I thought cool, they will have quick snacks available after swimming and before we go to dinner. After... More 

Was this review helpful? Yes 3
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the customer service on your recent visit. I have shared your feedback with front desk staff to ensure we handle these types of situations differently in... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

I have stayed in dover, alway enjoy myself,my husband and i had a great time. Pool great Lady at the desk very nice i have told several coworkers and they are plannin a weekend with their partners,i look forward to comin back next year.

Was this review helpful? Yes 2
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay. Your comments are very important to us as they tell us what we are doing right, what we are doing wrong, and how we can improve. So its always a pleasure when a guest recognizes our staffs efforts and takes the time to say thanks.... More 

EastCoastUSA
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed March 11, 2015

Stayed here for an overnight from MA to OBX. The rooms were, clean, large, and well appointed. There are many restaurants in the area. The breakfast was fine, and the staff was very courteous and friendly. Check-in and check out was a breeze. We were very pleased that the hotel is both pet friendly AND clean. However, the hotel has... More 

Was this review helpful? Yes 1
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to share your feedback with us and other travelers. I would like to apologize for failing to meet your expectations during your recent visit. It is disappointing to know that your stay was interrupted by excessive noise. I want you to know that excessive noise during the late hours is unacceptable. We have a... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 28, 2015 via mobile

I wasnt sure what to expect at this hotel. Although when I called the receptionist was kind of rude; the look of the hotel is extremely pleasing to me. Clean. Roomy. The smoking side is totally separate from the non-smoking side. It is separated by a door in the hallway. So glad I does not smell like smoke. I will... More 

Was this review helpful? Yes 1
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey and share your experience with other travelers. I am happy to know that you enjoyed your recent stay with us. I have shared your comments with our entire staff and they were pleased as well. It is only through our guests eyes that we can truly assess how we... More 

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