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Marbella Hotel, Convention & Spa

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Jl. Raya Karang Bolong KM 135 | Desa Bandulu, Anyer 42466, Indonesia (Formerly Sol Marbella)
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Marbella Hotel, Convention & Spa
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Marbella Hotel, Convention & Spa
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111 reviews from our community

Traveler rating
    5
    26
    32
    26
    22
See reviews for
63
13
3
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
  • All months
    (111)
  • Mar-May only
    (34)
  • Jun-Aug only
    (25)
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    (25)
  • Dec-Feb only
    (27)
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Tangerang, Indonesia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Pleasant helpful staff, comfortable , clean room and excellent indonesian food, oxtail soup recommended, thank to all. would definately stay again , best and biggest hotel in the area as promoted on this site.

Was this review helpful? Yes
Fikarani, Quality Assurance at Marbella Hotel, Convention & Spa, responded to this review

Dear Aditya 183 Thank you for your kind comments about your recent stay with us, highlighting especially the clean rooms and the excellent Indonesian food. Comments like those serve as a big motivation for our staff to do even better in the future and I definitely will pass it on to all our teams. Once again, thank you for your... More 

Semarang, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed three nights. The room is very clean, everyday always cleared by the cleaning service. From the room we can see very nice scenery. Existing is very complete, two large swimming pools, and there are special for the kids, so for parentsdo not have to worry. Water sports available there nis also very complete, service from the staff there... More 

Was this review helpful? Yes 1
Fikarani, Quality Assurance Manager at Marbella Hotel, Convention & Spa, responded to this review

Dear Eleonora N. Thank you for your kind review and your comments about the cleanliness of our rooms, the friendliness of our staff and the nice comments about our food which is greatly appreciated. We really appreciate your review which we will pass on to all our staff and which definitely will be a big motivation for them to make... More 

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stay for three night , the room was clean every days , even lobby and around are clean,breakfast had many food to try etc,local food, international food, drink,They have Local and international food at the restaurant , swimming pool is big with lagoon . When you in the room is very nice view facing to the pool and also... More 

Was this review helpful? Yes 1
Fikarani, Quality Assurance Manager at Marbella Hotel, Convention & Spa, responded to this review

Dear Grace G. Thank you for your kind comments about your experience at our Hotel, which I will forward to all our staffs. Thank you also for your positive feedback on our newly renovated rooms. We are currently continuing our room renovation program and carrying out several public area projects as well in order to further improve on our facilities... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2015

It has been good experience when conducted meeting at the Marbella Hotel anyer , the hospitality , service,facility, environment and location are good, really recommended Thanks to all of teams who are fully supported no wonder our company Guest also give good fedback after staying at The Marbella Hotel anyer

Was this review helpful? Yes 1
Fikarani, Quality Assurance Manager at Marbella Hotel, Convention & Spa, responded to this review

Dear Adi P Thank you very much for your kind comments about our services and the friendliness of our staff which is greatly appreciated. We will pass on your comments to all our staff involved in making your stay and banquet event a success. Thank you also for your positive feedback on our newly renovated rooms. The room renovation project... More 

Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 25, 2015

I enjoy going here each time l'm in Jakarta and am looking for a break ; unfortunately the place is becoming very run down and lacking in the basics, all except the main pool appear to be no longer cleaned, the rooms are smelling of dampness and the tap water barely trickles out. But the beach stalls are still great... More 

Was this review helpful? Yes 2
Fikarani, Quality Assurance at Marbella Hotel, Convention & Spa, responded to this review

Dear David P. Thank you very much for your comments about our room condition and general facilities. We would like to apologize to you that we could not satisfy you during your last visit and you are absolutely right, that our rooms need upgrading. That is the reason why we are currently renovating our rooms and we have several of... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 24, 2015

I had initially booked 2 beach facing ground floor rooms in this hotel, but they didn't turn out too well. I requested the hotel management and guess what?? They shifted us to different and beautiful rooms for no extra cost. The food served at breakfast is very nice, maintenance of the hotel can improve, its showing signs of ageing, room... More 

Was this review helpful? Yes 2
Fikarani, Quality Assurance at Marbella Hotel, Convention & Spa, responded to this review

Dear Tarun S. Thank you very much for your kind review which I will pass on to all our teams. As you noticed already, we are currently renovating our rooms and we have several of them already renovated. We really appreciate your comments about our beautiful new rooms and we have also taken note of your comments about our general... More 

Contributor
17 reviews 17 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 14, 2015

This is out second time stay here. Actually my husband doesn't want to stay here because our last experience got the bad room. But after compare with the other hotel Marbella still the best. This time we asked to visit some room first before we pay to the hotel. We choose regular executive room or duplex. The room was in... More 

Was this review helpful? Yes 2
Fikarani, Quality Assurance Manager at Marbella Hotel, Convention & Spa, responded to this review

Dear Chrystieutomo, Thank you very much for your recent review and the comments about our Hotel and facilities. As you highlighted that our hotel rooms need renovation, I am pleased to inform you that we have started with the room renovation and several of them are already ready. Please ask for the renovated rooms on your next stay. We are... More 

1 review
4 of 5 stars Reviewed March 11, 2015

We opted for master suite room, which was larger than expected. Excellent view over the pool and beach from the terrace. Hotel facilities were also nice with many options to choose from. Some sections of the room wasn't the cleanest, but overall we enjoyed our stay and will likely come back if we have the chance to stay in Anyer... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
eComm_Marbella, Quality Assurance Manager at Marbella Hotel, Convention & Spa, responded to this review

Dear Ahmad, Thank you very much for your kind and honest review. I have passed on your comments to our team and we will ensure that the room cleanliness will improve. Looking forward to welcoming you back to Marbella Anyer. Regards, More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2015

The staff are all most friendly and very helpful. The hotel is located on a West Java beach area and is very pleasant in many ways: the dining area, meeting areas, pools and proximity to the beach. I had a wonderful "kalapa muda" (if I have the term and spelling correct). These young coconuts full of fresh coconut water are... More 

Was this review helpful? Yes
eComm_Marbella, Quality Assurance Manager at Marbella Hotel, Convention & Spa, responded to this review

Dear WvonU, Thank you very much for your recent review and the nice comments about our staff. We really appreciate your input on the room cleanliness and some repair issues inside your room, which will definitely help us to improve further. Thank you also for your detailed description about our fish tank. I have passed on your comments to our... More 

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 8, 2015

Last time i visited the hotel was more than 10 years ago and it show the greatness of Marbella Hotel with excellent service. Recently i revisited the hotel at February 28, 2015. Much changes applied with the hotel. The building is blackened and looked not maintained at all. Many installations are broke down and many parts are mossy. Okay, because... More 

Was this review helpful? Yes
eComm_Marbella, Quality Assurance Manager at Marbella Hotel, Convention & Spa, responded to this review

Dear Imanuel A, Thank you very much for your recent review and your honest comments about our Hotel and Services. We admit, that we do have some issues with the local laundries who maintain our bed linen and we will address the points you raised with them. The problems with the building maintenance have been addressed and we will repaint... More 

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