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Crowne Plaza Wilmington North

3.5 of 5
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630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
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Crowne Plaza Wilmington North
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Ranked #1 of 2 Hotels in Claymont
A recent review
5 of 5 stars reviewed yesterday
Robin S Breinigsville, Pennsylvania
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134 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Breinigsville, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My kids and I stayed at his hotel for an evening. The room was very clean and well maintained. The hotel in general had a great appearance. Clearly it has been taken care of through the years. The staff was helpful and pleasant. We had the opportunity to speak with the manager, I believe his name was John. He was... More 

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John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hi Robin! Yes, I remember you very well. I hope your kids enjoyed the pool; they seemed very excited to try it out. I also hope you enjoyed the Blue Rocks game that you mentioned you were in town for. Thank you so much for the very kind words; it means a lot that you shared them here. I will... More 

Philadelphia, Pennsylvania
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice hotel just off of 95 in Delaware. I was pleasantly surprised by this hotel. I pass this hotel a couple times a week, and didn’t think much of it – the outside façade is anything but fancy. A major storm went through our area, and we were without power for 4 days. By the 3rd day, I needed... More 

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John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Than you very much for your generous review. While we wish you did not have to be effected by the harsh storm that troubled our area, we are grateful that you tried us for your stay while things got back to normal back home for you. It means a lot that you shared your very kind words with us and... More 

NYC, NY
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

With the hotel at full capacity only one elevator was working most of the weekend. I expect more from a corporate chain. The free wifi made it all a bit better. And despite the hotel being packed, it was very quiet.

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hello, and thank you for your review. You are quite right regarding the elevator situation and we apologize for being down to one while we transitioned between elevator service companies. However, we are happy to say that the issue has been rectified. We're sorry for any delays this may have caused you, and we hope you try us again the... More 

New York
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked a room at the Crowne Plaza-Wilmington on travelocity.com. I saved about $10-$15 off the rate that was quoted on the hotel’s website. I was given a room on the less than desirable first floor (actually the second story of the building), it seemed like the hotel was punishing me for getting a good rate. Also, I was never... More 

Was this review helpful? Yes 1
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hello! Thank you for staying with us and for your feedback. Though I understand your perception, please know that we do not 'punish' guests who come in with lower rates; rooms are assigned based on room type preference. However, some rooms are better than others and I will work with team on ensuring that if a better option is available... More 

West Chester, Pennsylvania
1 review
4 of 5 stars Reviewed 3 weeks ago

Had to stay here about two weeks ago due to a countywide weather emergency. It was a late check in. However staff was very friendly and informative. Rooms were spacious and clean. No issues at all. Would recommend & stay again under different circumstances. Very convenient location off of the highway.

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John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Eula, Thank you for the kind words regarding your emergency visit with us. We are sorry that your home was effected by the bad weather, but we are happy that you chose us for a place to stay and that we were able to provide some comfort for you. We hope you visit again under better circumstances. Thanks again. John... More 

Beaumont, Texas
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

his is a very nice hotel. The lobby is very welcoming, the kind of up class feel I enjoy. Has a nice restaurant with decent food, and a pretty good bar environment. I really like how this hotel is set up with the floors. There is an upstairs lounge, I was handed vouchers for a few beers, and for their... More 

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John L, General Manager at Crowne Plaza Wilmington North, responded to this review

On behalf of the whole team, thank you very much for your kind review and sentiments regarding your experience with us. I greatly appreciate the kind words and will be sure to share them with the staff. We are proud of our offerings, including our IHG Rewards Club lounge, which includes evening receptions Mon-Thurs exclusively for our Rewards Club patrons.... More 

Delaware
5 of 5 stars Reviewed 3 weeks ago

I needed a break from the normal 4th July routine, some were to stay quiet, relaxing, and low key. I was surprise by the friendly staff, the nice clean room and no one ventured out that much to the pool area. I would definitely stay here again. Thank you for the nice relaxing weekend.

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

We are very happy that you were able to enjoy a little mini vacation time with us. We appreciate the kind words regarding your visit and hope that you come see us again in the future. Thank you for staying with us and thank you for your review. All the best. John, GM More 

Montreal, Canada
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One night stay, on route to Rehoboth Was looking for a one night stay in a clean, well located hotel, near mall and restaurants. This hotel hit all the marks Clean, spacious room. nice decor from lobby to hallways to room Very large walk in was convenient. Check in staff was friendly, helpful and quick.

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hello Montreal! Thank you very much for the nice review regarding your stay with us. It means a lot that you have taken the time to let us know of your experience. We appreciate that you chose us for your stay in the area, and we hope to see you again. John GM More 

New York City, New York
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Short stay here while on business. The one major complaint I have about this hotel is the dirty carpet. Other than that the room was very clean with comfortable beds. I was slightly disappointed at the lack of sundries available downstairs but it didn't ruin my stay. Nice breakfast buffet as well.

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you very much for recently staying with us and for your feedback. We recognize opportunities with carpet in some areas of the hotel and are working with our ownership group on replacing the carpet that is worn or has deep-set stains that our regular cleaning cannot address. This is in the works and we would love for you to... More 

Ashburn, Virginia
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 22, 2015

Stayed 2 nights while attending a lacrosse tournament nearby. Our room was very comfortable, fresh, clean and roomy. The lobby and common areas are nice, staff was gracious. Everything was clean and there was no "ick" factor for us. The AC and WiFi worked perfectly and our room was quiet even though it overlooked the parking lot and main street.... More 

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you very much for recently staying with us and for the very kind words regarding your experience with us. I will be sure to share your thoughts with the team, who will be happy to learn of how much you enjoyed things. We hope your future travels bring you our way again. All the best, John More 

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