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Crowne Plaza Wilmington North

3.5 of 5
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630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
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Crowne Plaza Wilmington North
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Ranked #1 of 2 Hotels in Claymont
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5 of 5 stars reviewed 2 days ago
LovelyNell Queensbury, New York
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123 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Queensbury, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I must say, I was very pleased with my stay. The staff was pleasant and helpful. The last visit here the toilet was a bit shaky, but no issues this visit-different room. The room was large and included a fridge, microwave, and even a walk in closet. The beds were very comfortable and the water pressure (which is very important... More 

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you very much for the very kind review. It means a lot that you have shared with us your experience and have also given us some information regarding items we can improve upon. I will be sure to share with the team your feedback; they will be thrilled to learn that you have enjoyed a very pleasant stay, and... More 

Meitar, Israel
Top Contributor
110 reviews 110 reviews
81 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is very dirty. all carpets are old and you feel the uncleaness of the whole hotel. I could go to motel in much lower price with much cleaner rooms and general. As IHG Gold did not get advantage. The elevators floor is very dirt as well the doors for them. The staff is very friendly/ Beakfast is OK... More 

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you for your feedback. I appreciate meeting you in the lobby when you were checking out and obtaining some details regarding your experience. The areas you express that are in need of updating (some carpeted areas as well as elevators) are currently under considerations for updates. Thank you also for the kind words regarding the staff friendliness; I am... More 

Top Contributor
70 reviews 70 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It is a well maintained order hotel that lives up to the premium that the brand stands for. I have stayed at Crown Plaza hotels throughout the country and this by far is the best I have tried. Clean comfortable room quite area and one of the best hotel restaurants outside of Vegas.

Was this review helpful? Yes 1
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Wow, thank you very much for the kind words regarding your experience with us. The team works hard to deliver on our guest expectations, and they will be thrilled to learn of your review. On behalf of all here at the Crowne Plaza Wilmington North, THANK YOU. We hope to see you again. John More 

Senior Contributor
28 reviews 28 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 8, 2015

Here for business and couldn't find available meeting space in Wilmington - this place was fine, very reasonably priced so a great value. Restaurants in Pennsylvania were more accessible than Downtown Wilmington and PHL is even closer so that's a plus. For our meeting, the event coordinator was great and there was free parking but not much else stood out.... More 

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John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you for recently visiting us and for your feedback. We are proud of the value offered at our hotel, both for accommodations and food & beverage offerings - particularly in our restaurant Embers. Thank you also for singling out one of our players; I will be sure to share your thoughts with the team. We hope to see you... More 

Bridgeton, NJ
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 29, 2015

We stayed here for 1 night to attend my grandson's wedding nearby. Check in was quick and easy. Very happy with the clean, spacious room and comfortable bed. The bar area was small but nice. Really liked the 12 noon checkout time so we could sleep a little later and still enjoy the breakfast buffet. All the staff we encountered... More 

Was this review helpful? Yes 2
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

On behalf of the entire team, thank you very much for your very kind words. We appreciate that you have shared your thoughts here. We hope you choose us again if your future travels bring you our way. Thanks again! John More 

Senior Contributor
22 reviews 22 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 25, 2015

We will look for alternate locations as this hotel was dated and noisy. We had a meeting room downstairs and with the AC running you could barely be heard. Rooms were also noisy and I was at the end of a hall BIGGEST issue was the lack of hot water. Even after reporting this to the front desk there was... More 

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John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hello Jim, Thank you for sharing your thoughts on your recent visit with us. I apologize for the unfortunate experience you encountered. We will look into and correct the HVAC item you mention. The other issue regarding the heat pumps going down has been corrected. Overall things should have been handled much better and I will ensure the team learns... More 

Charleston, West Virginia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 3, 2015

Stayed here for 13 nights. The hotel hosted a wedding and the after party in the room beside me was awful. I called the front desk 3 times to handle the situation. The 3rd time the security guard came up and asked them to leave. I had to argue about 10 mins with the guests to make them leave, at... More 

Was this review helpful? Yes 2
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

I am very sorry for the experience you encountered and this will absolutely be addressed. I will also share your feedback with the security company we use. This isn't typical of what the team can deliver here and we hope you give us another opportunity in the future. If so, please do not hesitate to contact me directly. Thank you... More 

Travelers are raving about these Claymont hotels

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 8, 2015

DO NOT STAY IN ANY OF THE ROOMS CLOSEST TO THE ELEVATOR- Walls paper thin. Didn't sleep a wink. "Executive" rooms are just regular rooms on the 7th floor. Nothing special to them and for the price you would expect more. (The only thing extra would be the complimentary breakfast, but for the price definitely not worth it) The embers... More 

Was this review helpful? Yes 2
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

I appreciate your review and apologize for what you encountered. It would be most helpful if I had a chance to speak with you a little about your experience so I can gather more information. Please feel free to contact me at your earliest convenience at the hotel. More 

Pittsburgh, Pennsylvania
Top Contributor
121 reviews 121 reviews
11 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed December 30, 2014

Room was basic and clean. However, staff was not really guest-oriented. They were not helpful about anything. For the price, you would think they would at least have tea and/or coffee available to you. There was a coffee machine and coffee, but no tea in the room. Nothing was available in the Lobby either. No safes in the room, and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear Coldspring_12, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. We appreciate your nice comment regarding cleanliness. However, It sounds like we fell below your expectations especially on customer service. We will address this... More 

Margate, NJ
Top Contributor
134 reviews 134 reviews
49 hotel reviews
241 helpful votes 241 helpful votes
5 of 5 stars Reviewed December 28, 2014

From the moment I walked in - I was impressed - from the lobby fireplace and modern bar/breakfast buffet. I approached the counter & was welcomed with a room upgrade (Thanks!!). I did appreciate it. The room was large & the bedding was soooo comfortable & soft. Overall, if i ever had to stay here again -I would... or had... More 

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you for recently staying with us and for your review. I will be sure to share your kind words with the team; they will greatly appreciate, as I do, that you have taken the time to share your thoughts and let us know what a great time you had with us. We hope your travels bring you our way... More 

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