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All 2 Claymont hotels

Crowne Plaza Wilmington North

3.5 of 5 Hotel   |   630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
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Crowne Plaza Wilmington North
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Ranked #1 of 2 Hotels in Claymont
A recent review
3 of 5 stars reviewed 3 weeks ago
Bearxo
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117 reviews from our community

Traveler rating
    44
    30
    22
    9
    12
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30
19
7
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charleston, West Virginia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars NEW

Stayed here for 13 nights. The hotel hosted a wedding and the after party in the room beside me was awful. I called the front desk 3 times to handle the situation. The 3rd time the security guard came up and asked them to leave. I had to argue about 10 mins with the guests to make them leave, at... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

DO NOT STAY IN ANY OF THE ROOMS CLOSEST TO THE ELEVATOR- Walls paper thin. Didn't sleep a wink. "Executive" rooms are just regular rooms on the 7th floor. Nothing special to them and for the price you would expect more. (The only thing extra would be the complimentary breakfast, but for the price definitely not worth it) The embers... More 

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John L, General Manager at Crowne Plaza Wilmington North, responded to this review

I appreciate your review and apologize for what you encountered. It would be most helpful if I had a chance to speak with you a little about your experience so I can gather more information. Please feel free to contact me at your earliest convenience at the hotel. More 

Pittsburgh, Pennsylvania
Top Contributor
60 reviews 60 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 30, 2014

Room was basic and clean. However, staff was not really guest-oriented. They were not helpful about anything. For the price, you would think they would at least have tea and/or coffee available to you. There was a coffee machine and coffee, but no tea in the room. Nothing was available in the Lobby either. No safes in the room, and... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear Coldspring_12, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. We appreciate your nice comment regarding cleanliness. However, It sounds like we fell below your expectations especially on customer service. We will address this... More 

Margate, NJ
Top Contributor
134 reviews 134 reviews
49 hotel reviews
239 helpful votes 239 helpful votes
5 of 5 stars Reviewed December 28, 2014

From the moment I walked in - I was impressed - from the lobby fireplace and modern bar/breakfast buffet. I approached the counter & was welcomed with a room upgrade (Thanks!!). I did appreciate it. The room was large & the bedding was soooo comfortable & soft. Overall, if i ever had to stay here again -I would... or had... More 

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John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you for recently staying with us and for your review. I will be sure to share your kind words with the team; they will greatly appreciate, as I do, that you have taken the time to share your thoughts and let us know what a great time you had with us. We hope your travels bring you our way... More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 18, 2014

The room was clean and had a refrigerator. The room service prices were the most reasonable I've seen and I was happy with what I ordered. I did not appreciate waking up in the middle of the night to the sound of someone snoring in another room. The hotel serves breakfast which was a decent spread.

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John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Greetings Boston! Thank you for your review. It is most unfortunate that you had to endure the snoring of a fellow guest, and I do apologize for that. If your travels bring you our way again, please don't hesitate to reach out prior to your visit and we will ensure a quieter stay in a nice, upgraded room for you.... More 

Hagerstown MD
Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 16, 2014

Have stayed here twice in the past 3 months on business. Second time was worse than the first. On the positive, the location is great, right off I95. For a hotel, the beds are some of the most comfortable I have seen, and the breakfast buffet is good. But the place just isn't well cared for. First time there, the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear rspeaker67, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are glad to hear you liked our location and found the beds comfortable. However, we regret letting you down on... More 

Raleigh, NC
Top Contributor
72 reviews 72 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 9, 2014

This hotel is poorly run. The runs are clean, the property itself is dated but service is non existent. We didn't get bath towels so we requested two. The maid came by late in the evening with two bath mats and a washcloth. She told us that's all they had. What are we supposed to do with two bath mats?... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear qwerty103, Thank you for your review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is regrettable we fell short of your expectations this particular day. Please be assured that all comments are acted upon and used to improve the products and service we provide to... More 

1 review
2 of 5 stars Reviewed December 2, 2014

The service was the worst I've ever had. I wouldn't send my x wife to this hotel. They don't know how to treat customers and don't acknowledge that you are even there. Was extremely disappointed that I had even bothered staying here and will never again be in this hotel.

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear stormpras, Thank you for taking the time to write a review about your recent stay with us. I am sorry to see you received service that was less than satisfactory during your stay. Kindly be assured that your review will be looked into and actions will be taken accordingly. We take all comments into consideration and welcome any opportunity... More 

Mesa, Arizona
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed November 28, 2014

I stayed for 4 nights recently for a business trip. My office was in New Castle and I had a hard time finding a nicer hotel that was not over $130/night (company limits) so I chose this hotel based on price, the fact that they had a restaurant, and location to my office. The lobby is beautiful. Check in was... More 

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New York City, New York
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 21, 2014

Not many choices in the area but do everything possible to avoid this hotel. It's dirty and dark. There aren't any restaurants in the area other than KFC/Taco Bell across the street. The hotel restaurant has the usual cafeteria fare -- overpriced. So, if you want to have a creepy night and not eat, this is the place for you.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear mia w, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

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Additional Information about Crowne Plaza Wilmington North

Address: 630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
Phone Number:
Location: United States > Delaware > Claymont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Wilmington North 3.5*
Number of rooms: 189
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Also Known As:
Holiday Inn Select Wilmington - Brandywine Hotel Claymont
Holiday Inn Claymont
Claymont Holiday Inn

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