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Crowne Plaza Wilmington North

3.5 of 5
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630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
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1 room 1 guest
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Crowne Plaza Wilmington North
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138 Reviews from our TripAdvisor Community

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Traveler rating
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    37
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Somerville, Massachusetts
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

The best part of the hotel: the AC, which worked very well. The part most in need of improvement: the bathroom, where the bathtub has needed some repair for several years. Other guests on my floor were noisy, but I don't hold the hotel responsible. In brief: the location was perfect for my needs, and I got a good night's... More 

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hello Andrew, Thank you for recently staying with us and for your review. We recognize the need for a couple updates, including in a handful of the bathrooms, and we have a vendor working on that within the next couple weeks. We appreciate that you have chosen us for your stay in the area and we absolutely hope to see... More 

Philly
Level Contributor
195 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this used to be a regular holiday inn, but the name change is not exactly an upgrade. The whole place was renovated but not everything was changed. Room size is average, and the bath is cramped. matresses were new so comfortable. The hvac screens had been cleaned, thank you - since in the hear the unit runs fairly often. shower... More 

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hello Hiking Tom, Thank you for your review. We appreciate the feedback, as it has given us a couple things to look into (IE lounge charge) as well as some things to improve on. Our outdoor pool is currently open and will not close until later in September. We regularly experience a high volume of guests and recognize that some... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

Very expensive hotel compare to services, room quality and facilities. Restaurant options were very disapointing with a small variety of choices of low quality meat burgers. No mini bar in the room, dirty swimming pool area. Although peaple were very polite i were trying to help.

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you for staying with us for your emergency and thank you for your feedback. We apologize for what you encountered but thank you for pointing out items we can improve on. Though we have complimentary fridges in each room, we do not offer a mini-bar service. The pool area item you are referring to may be the decorative stamped... More 

Old Bridge, New Jersey
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is located RIGHT off of 95, which was the main reason I decided to stay (and it appears everybody else that weekend thought the same thing). Outside of the convenient location this hotel is your typical run-of-the-mill hotel. I arrived at the hotel much later than the start of check in, but I assumed the room I reserved... More 

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hello! Thank you for your comments. On behalf of the whole team, I apologize for some of the mishaps regarding your visit with us. Thank you for being specific, as it helps us with what we have to work on. Being a very busy hotel with only a certain amount of kings and rooms with doubles, we try to accommodate... More 

Breinigsville, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My kids and I stayed at his hotel for an evening. The room was very clean and well maintained. The hotel in general had a great appearance. Clearly it has been taken care of through the years. The staff was helpful and pleasant. We had the opportunity to speak with the manager, I believe his name was John. He was... More 

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hi Robin! Yes, I remember you very well. I hope your kids enjoyed the pool; they seemed very excited to try it out. I also hope you enjoyed the Blue Rocks game that you mentioned you were in town for. Thank you so much for the very kind words; it means a lot that you shared them here. I will... More 

Philadelphia, Pennsylvania
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel just off of 95 in Delaware. I was pleasantly surprised by this hotel. I pass this hotel a couple times a week, and didn’t think much of it – the outside façade is anything but fancy. A major storm went through our area, and we were without power for 4 days. By the 3rd day, I needed... More 

Was this review helpful? Yes 1
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Than you very much for your generous review. While we wish you did not have to be effected by the harsh storm that troubled our area, we are grateful that you tried us for your stay while things got back to normal back home for you. It means a lot that you shared your very kind words with us and... More 

NYC, NY
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 13, 2015

With the hotel at full capacity only one elevator was working most of the weekend. I expect more from a corporate chain. The free wifi made it all a bit better. And despite the hotel being packed, it was very quiet.

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hello, and thank you for your review. You are quite right regarding the elevator situation and we apologize for being down to one while we transitioned between elevator service companies. However, we are happy to say that the issue has been rectified. We're sorry for any delays this may have caused you, and we hope you try us again the... More 

New York
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 7, 2015

I booked a room at the Crowne Plaza-Wilmington on travelocity.com. I saved about $10-$15 off the rate that was quoted on the hotel’s website. I was given a room on the less than desirable first floor (actually the second story of the building), it seemed like the hotel was punishing me for getting a good rate. Also, I was never... More 

Was this review helpful? Yes 1
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Hello! Thank you for staying with us and for your feedback. Though I understand your perception, please know that we do not 'punish' guests who come in with lower rates; rooms are assigned based on room type preference. However, some rooms are better than others and I will work with team on ensuring that if a better option is available... More 

West Chester, Pennsylvania
1 review
4 of 5 stars Reviewed July 7, 2015

Had to stay here about two weeks ago due to a countywide weather emergency. It was a late check in. However staff was very friendly and informative. Rooms were spacious and clean. No issues at all. Would recommend & stay again under different circumstances. Very convenient location off of the highway.

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

Eula, Thank you for the kind words regarding your emergency visit with us. We are sorry that your home was effected by the bad weather, but we are happy that you chose us for a place to stay and that we were able to provide some comfort for you. We hope you visit again under better circumstances. Thanks again. John... More 

Beaumont, Texas
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 6, 2015

his is a very nice hotel. The lobby is very welcoming, the kind of up class feel I enjoy. Has a nice restaurant with decent food, and a pretty good bar environment. I really like how this hotel is set up with the floors. There is an upstairs lounge, I was handed vouchers for a few beers, and for their... More 

Was this review helpful? Yes
John L, General Manager at Crowne Plaza Wilmington North, responded to this review

On behalf of the whole team, thank you very much for your kind review and sentiments regarding your experience with us. I greatly appreciate the kind words and will be sure to share them with the staff. We are proud of our offerings, including our IHG Rewards Club lounge, which includes evening receptions Mon-Thurs exclusively for our Rewards Club patrons.... More 

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