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All 2 Claymont hotels

Crowne Plaza Wilmington North

3.5 of 5 Hotel   |   630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
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69%
Ranked #1 of 2 hotels in Claymont
A recent review
3 of 5 stars reviewed 2 weeks ago
denise s Richmond, Virginia
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83 people have reviewed this hotel

Traveler rating
    36
    22
    14
    4
    7
See reviews for
24
14
4
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I have such mixed feelings about this hotel after my stay. So I'll just tell my experiences and fellow travelers can come to your own conclusion. I was in town for job training. Upon arrival, I had to wait 23 minutes while the lone staff member dealt with a complaint over the phone. Although when I first arrived it was... More

Was this review helpful? Yes 2
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you Denise S for sharing many important details about your stay, pro and con. We have already printed out your comments and are in the process of sharing them with all of our staff. Many of the items can and are being addressed right now and we are confident that they will be improved upon to ensure they do... More

Buffalo, NY
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel for three nights as we were in town for a hockey tournament at Ice Works, about a 10 minute drive from the hotel. This is an older hotel, and I believe it was a Holiday Inn previously. Lots of pros and cons with this place. First of all, the location isn't bad for hockey tournaments... More

Was this review helpful? Yes 1
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you ryryry for sharing some very detailed feedback and giving us both pros and cons about our hotel. We very much appreciate the business your hockey team gave us and that you found our staff to be friendly and helpful, particularly our restaurant hostess, Patricia. We are in the midst of completing a deep clean project in the hotel... More

Austin, Texas
1 review
1 of 5 stars Reviewed June 6, 2014

We stayed at CP because of a military reunion. We were out of the room for major part of the day, however the time we were in the room it was horrible. The first 2 days, there was a group of students staying at the same floor we were at. Yelling and running in the corridor, I called lobby and... More

Was this review helpful? Yes
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

As General Manager, I wanted to first thank you and members of the 377th for your service to our country. It was a great event and judging by other TripAdvisor reviews from your group, it was very enjoyable for most of the attendees. That said, I want to sincerely apologize both for the disruptions by a hockey team staying during... More

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 31, 2014

This was a very bad experience all around. This was a family visit and we were in need of the reserved two double beds. Was informed they could not honor the room type and they automatically switched us to a king due to over sell situation. No roll-aways available. Paper thin walls. Could hear practically every movement of neighbor (did... More

Was this review helpful? Yes 1
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

We sincerely apologize Jayson272017 for your experience at our hotel. Human error caused us to overcommit our inventory of 2 bedded rooms. This is a very rare occurrence, nevertheless we did make this error and deeply regret this happening. A member of management spoke with each guest and made due consideration for the situations and attempted to accommodate as best... More

Baltimore, Maryland
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 26, 2014

Nice option to downtown hotels as right on 95 just several miles from city center but pretty much immune to morning commute traffic. Not much around hotel so more a business hotel or highway stop that results in some open rooms and good deals. Very nice rooms and great friendly staff.

Was this review helpful? Yes 2
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you Amex Traveler for your positive review of our hotel. You make good observations about the Crowne Plaza Wilmington North location and convenience to downtown Wilmington, but without the overnight parking fees, or higher nightly room rates, yet retaining the quick access to I_95 (and the Philadelphia Airport). Thanks again for your feedback and we hope to see you... More

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 23, 2014

Not a big IHG guy so my experiences at CP's is very limited. I had a one night stay at this hotel in front of a client meeting. We arrived around 11:00 and wanted a nightcap, but the bar had seemingly long been closed because it was 'slow' according the front desk agent. Kind of disappointing considering there is literally... More

Was this review helpful? Yes 1
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

We appreciate a good number of your observations regarding our hotel. Our restaurant Embers is open for breakfast, lunch and dinner, and our bar is always open into the evening. The closing time will normally not be before 10pm, and only would close before 11pm if there are no customers in the bar. On other nights, the bar may stay... More

Brooklyn, New York
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 20, 2014

I am a fan of Intercontinental brand hotels and this Crowne Plaza did not disappoint. The staff gave excellent service. There was a review about sheets that kept coming off the beds and that was our experience as well. It's as though the beds are California Kings and the sheets are King, or vice versa, but it didn't take away... More

Was this review helpful? Yes 1
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you Jazzgal67 for your flattering review of our hotel. We appreciate your comments about our bedsheets and are replacing those sheets with larger sheets in light of our recent bedding upgrade. We're very glad to see that you'll be back at the Crowne Plaza Wilmington North when returning to the area. All the best. More

Des Moines, Iowa
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 12, 2014

First time staying in a Crowne Plaza hotel. I spent 3 days here and overall it was a positive experience. Ample parking, well lit at night, and attractive entrance with pleasant fountain, outdoor decor, and ambient music playing. The lobby was very cool with the large fire feature and upscale feel. o Front Desk - Staff was very helpful and... More

Was this review helpful? Yes 1
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

First and foremost, thank you NodRoj87 for taking the time and efforts to share a very detailed review of our hotel and a very fair and balanced one at that. We're glad to read you liked our convenient location to the PHL Airport and access to the surrounding area. We're equally glad to read the comments about our staff, including... More

W.C. Socal
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2014

In April my wife and I joined a reunion of the 377Security Police Squadron from Tan Son Nhut airbase RVN held here. The facility was more than adequate. The service was good and the staff accommodating. Our room was not serviced one day and we were compensated with breakfast coupons. Upon departing the hotel I realized I had forgotten two... More

Was this review helpful? Yes 1
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

First, thank you Indo Flyer for your service to our country and for the 377th choosing our hotel for your reunion. We very much appreciate all of the comments you made about our hotel, even when we made a mistake with your room and our efforts to make it right. We're very glad you also received your forgotten items, which... More

Sacramento, California
1 review
5 of 5 stars Reviewed March 4, 2014

Best Experience Ever. The Staff went out of their way to help us with breakfast coupon. Thats what you expect from a true customer-caring company. We were treated like a family. Wonderful service. Easy to get location. More than generous breakfast. Extremely friendly staff. Ample Parking space. Best bang for your buck. I wish they have more business. Location of... More

Was this review helpful? Yes
David H, General Manager at Crowne Plaza Wilmington North, responded to this review

Thank you Rana K. Wow! We are so happy and humbled by your comments about our hotel and our staff. We will be sharing them with the entire hotel team at our all employee meeting tomorrow. The hard work and dedication of our staff are what makes our Crowne Plaza special and we are very grateful that you recognize these... More

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Additional Information about Crowne Plaza Wilmington North

Address: 630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
Phone Number:
Location: United States > Delaware > Claymont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Wilmington North 3.5*
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Also Known As:
Holiday Inn Select Wilmington - Brandywine Hotel Claymont
Holiday Inn Claymont
Claymont Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located in the heart of Greater Wilmington / Brandywine Valley and directly off I-95 across from the PA state line, the Holiday Inn Select is just 12 miles south of the Philadelphia International Airport in Wilmington, De. ... more   less 
Number of rooms
189

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