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All 2 Claymont hotels

Crowne Plaza Wilmington North

3.5 of 5 Hotel   |   630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
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Ranked #1 of 2 Hotels in Claymont
A recent review
3 of 5 stars reviewed 4 weeks ago
Coldspring_12 Pittsburgh, Pennsylvania
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115 reviews from our community

Traveler rating
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    21
    9
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsburgh, Pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room was basic and clean. However, staff was not really guest-oriented. They were not helpful about anything. For the price, you would think they would at least have tea and/or coffee available to you. There was a coffee machine and coffee, but no tea in the room. Nothing was available in the Lobby either. No safes in the room, and... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear Coldspring_12, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. We appreciate your nice comment regarding cleanliness. However, It sounds like we fell below your expectations especially on customer service. We will address this... More 

Margate, NJ
Top Contributor
133 reviews 133 reviews
48 hotel reviews
237 helpful votes 237 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment I walked in - I was impressed - from the lobby fireplace and modern bar/breakfast buffet. I approached the counter & was welcomed with a room upgrade (Thanks!!). I did appreciate it. The room was large & the bedding was soooo comfortable & soft. Overall, if i ever had to stay here again -I would... or had... More 

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Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 18, 2014

The room was clean and had a refrigerator. The room service prices were the most reasonable I've seen and I was happy with what I ordered. I did not appreciate waking up in the middle of the night to the sound of someone snoring in another room. The hotel serves breakfast which was a decent spread.

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Hagerstown MD
Contributor
20 reviews 20 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 16, 2014

Have stayed here twice in the past 3 months on business. Second time was worse than the first. On the positive, the location is great, right off I95. For a hotel, the beds are some of the most comfortable I have seen, and the breakfast buffet is good. But the place just isn't well cared for. First time there, the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear rspeaker67, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are glad to hear you liked our location and found the beds comfortable. However, we regret letting you down on... More 

Raleigh, NC
Top Contributor
65 reviews 65 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 9, 2014

This hotel is poorly run. The runs are clean, the property itself is dated but service is non existent. We didn't get bath towels so we requested two. The maid came by late in the evening with two bath mats and a washcloth. She told us that's all they had. What are we supposed to do with two bath mats?... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear qwerty103, Thank you for your review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is regrettable we fell short of your expectations this particular day. Please be assured that all comments are acted upon and used to improve the products and service we provide to... More 

1 review
2 of 5 stars Reviewed December 2, 2014 via mobile

The service was the worst I've ever had. I wouldn't send my x wife to this hotel. They don't know how to treat customers and don't acknowledge that you are even there. Was extremely disappointed that I had even bothered staying here and will never again be in this hotel.

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear stormpras, Thank you for taking the time to write a review about your recent stay with us. I am sorry to see you received service that was less than satisfactory during your stay. Kindly be assured that your review will be looked into and actions will be taken accordingly. We take all comments into consideration and welcome any opportunity... More 

Mesa, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed November 28, 2014

I stayed for 4 nights recently for a business trip. My office was in New Castle and I had a hard time finding a nicer hotel that was not over $130/night (company limits) so I chose this hotel based on price, the fact that they had a restaurant, and location to my office. The lobby is beautiful. Check in was... More 

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New York City, New York
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 21, 2014

Not many choices in the area but do everything possible to avoid this hotel. It's dirty and dark. There aren't any restaurants in the area other than KFC/Taco Bell across the street. The hotel restaurant has the usual cafeteria fare -- overpriced. So, if you want to have a creepy night and not eat, this is the place for you.

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear mia w, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

Lebanon, Ohio
Top Contributor
69 reviews 69 reviews
18 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed November 15, 2014 via mobile

First the positives...nice breakfast bar and friendly staff. But... this is an old hotel in need of a complete redo....or maybe they should just knock it down and start again. Everything about the hotel is old and worn. Noise factor in the rooms is horrible. Paper thin walls, every noise from neighboring rooms can be heard. I would not stay... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear Barry S, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I am pleased with your kind comments regarding our breakfast selection and staff. However, I understand that not all aspects of your stay were exceptional, particularly with the noise levels. Your comments have been taken into serious account and were shared with... More 

Raleigh, NC
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 30, 2014

This was the first time I have stayed in a Crowne Plaza and was impressed. I flew into the Philly airport and was to the hotel in under 15 minutes. The hotel is showing some age, but was very affordable hotel right off of I95. The parking lot was well lit and the staff were friendly. I stayed on the... More 

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Additional Information about Crowne Plaza Wilmington North

Address: 630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
Phone Number:
Location: United States > Delaware > Claymont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Wilmington North 3.5*
Number of rooms: 189
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Also Known As:
Holiday Inn Select Wilmington - Brandywine Hotel Claymont
Holiday Inn Claymont
Claymont Holiday Inn

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