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Homewood Suites by Hilton Hartford/Windsor Locks

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65 Ella Grasso Turnpike, Windsor Locks, CT 06096
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Homewood Suites by Hilton Hartford/Windsor Locks
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Homewood Suites by Hilton Hartford/Windsor Locks
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288 reviews from our community

Traveler rating
    146
    75
    47
    9
    11
See reviews for
104
34
17
110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Southbury, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I were going to a graduation party in VA and had an early flight. This hotel is very clean, everything worked and it was just like home. We enjoyed a lovely evening after eating out at a restaurant. This was our first time at Homewood Suites. I would go there again. It is convenient to the airport... More 

Review collected in partnership with Homewood Suites by Hilton

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Detroit, ME, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel was nice and clean and the grounds looked great. The food for breakfast and dinner was great. The people working are very helpful. Wish there was more going on in the area. Did enjoy the shuttle service to the bar.

Review collected in partnership with Homewood Suites by Hilton

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portland, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

FILTHY! Rude staff!!! The rooms were old and dingy. Pillows on sofa had huge stains on them. It was not described as an exterior door hotel. Lack of lighting and configuration of units made it unsafe at night. Main lobby not attached to rooms so you had to walk outside to get to the gym and the coffee bar. Coffee... More 

Review collected in partnership with Homewood Suites by Hilton

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Homewood_Suites_CT, Director of Sales at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this review

Dear James G, I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. As well, we offer our most sincerest apologies for the housekeeping problems you encountered. Unclean rooms are not typical at our hotel and we appreciate you bringing this... More 

Los Angeles, CA
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel is AMAZING! It truly takes a village and it does not matter who you are dealing with, they will get the job done. Judy and Judith in Sales are wonderful to work with as well as the Front Desk staff. Housekeeping was pleasant when passing them and did a great job cleaning around hockey players!... More 

Was this review helpful? Yes
Homewood_Suites_CT, Director of Sales at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this review

Dear terioca, Thank you so much for the A+++++ review! The staff is amazing and they really appreciate your compliments. We are glad you thoroughly enjoyed your multiple stays and can't wait to see you again! Best regards, Judith More 

Middletown, New York
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I made a reservation a week in advance for a non-smoking suite and the hotel was oversold. I had to spend the night in a smoking suite and got very little rest or comfort. The hotel did make good and the room was free, but I am very disappointed by this tactic.

Review collected in partnership with Homewood Suites by Hilton

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Homewood_Suites_CT, Director of Sales at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this review

Dear JTC928, Thank you for your review. I apologize that you were not happy with your room assignment during your recent stay at our hotel. We strive to accommodate all reservations but occasionally cannot meet every room request. We hope you will consider giving us a second chance if you return to the area. Thank you, Judy G. More 

Salisbury, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

While the hotel is in a good location close to the airport and you can get a 2 bedroom suite, we would stay away from room 148 which had no direct sunlight and was depressingly dark. Also, there are no elevators.

Review collected in partnership with Homewood Suites by Hilton

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Homewood_Suites_CT, Director of Sales at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this review

Dear Theodore O, Thank you for taking the time to review our property. I am so sorry to hear that your suite was too dark and lacked sunlight. We would like the opportunity to exceed your expectations and hope you would stay with us again next time you are back in the area. At that time we will make every... More 

DeLand, Florida
1 review
5 of 5 stars Reviewed April 19, 2015

The customer service is above and beyond. The rooms have a microwave and mini fridge which allow leftovers. The room is comfortably furnished and the beds are very comfortable. The food in the dining room is better than average and the chef goes out of his way to make what you want.

Was this review helpful? Yes
Homewood_Suites_CT, Director of Sales at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this review

Dear Colleen K, Thank you for the great TripAdvisor review. We so appreciate the compliments to our staff on their customer service and the comfort of our suites. We hope to see you again soon. Best regards, Judy G. More 

Tucson, Arizona
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 19, 2015

Flying out of BDL the next morning, so needed something close by to the rental car lot and part of HHonors chain. From that perspective, this lodging met the requirements. Otherwise, this property is not one that I would recommend. For starters, the place feels more like a motel than a hotel, with access to the rooms from the outside.... More 

Was this review helpful? Yes
Homewood_Suites_CT, Director of Sales at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this review

Dear Jumbojetlee, Thank you for taking the time to review our property on Trip Advisor. I am sorry and apologize for the difficulty in finding your suite. I will forward your comments to the management team and maintenance department. We are appreciative of your opinions and will consider them as we are always looking to improve our hotel and our... More 

1 review
5 of 5 stars Reviewed April 19, 2015

If you are looking for a comfortable place to stay where the staff always greets you with a hearty hello and a smile, this would be the place you would want to stay!! The rooms were well maintained and clean. This location offers both smoking and non-smoking rooms. As a business traveler and a smoker, I appreciate the fact that... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Homewood_Suites_CT, Director of Sales at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this review

Dear Jackjohnd, The staff and I appreciate your kind compliments. Thank you for taking time to write a review. We are so glad you were able to work in our comfortable, well-maintained and clean smoking suite. We look forward to seeing you again soon. Best regards, Judy G. More 

Delhi, India
1 review
4 of 5 stars Reviewed April 15, 2015

The suite was clean and spacious and the complimentary breakfast and evening reception was wonderful with a wide variety! The staff were very friendly and helpful, I'd really appreciate Judy L. (always very warm and cheerful), Judy G., Kellie, and may more whose names I am not able to recollect from the front desk. This is my second stay at... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Homewood_Suites_CT, Director of Sales at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this review

Dear Aneetha S., Thank you for staying at Homewood Suites W.L. We loved having you back! We really appreciate the compliments and recommendation. I will forward your comments to the staff and wish you all the best with your travels. Kind regards, Judy G. More 

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