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Doubletree by Hilton Hotel Hartford - Bradley Airport

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16 Ella T. Grasso Turnpike, Windsor Locks, CT 06096-0020
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Doubletree by Hilton Hotel Hartford - Bradley Airport
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Doubletree by Hilton Hotel Hartford - Bradley Airport
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292 reviews from our community

Traveler rating
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    72
    35
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fall River
Top Contributor
112 reviews 112 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed just one night. Hotel was almost full with a large party but was still quiet. Room was large and clean. We used the sleep sofa. The matress was thin so it was not that comfortable. We had to call for a blanket for the sleep sofa. We were brought 2 quickly. They actually were mattress pads not blankets. We... More 

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Monroe, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Came for the night when visiting Six Flags. In the average year, I probably stay at 10-12 different Doubletree properties, and this one was a big mistake for the "family trip". The hotel had no hot tub, no in-room movies, no refrigerator or microwave for the room, and the pool was ice cold. The service was very good, people very... More 

Review collected in partnership with DoubleTree by Hilton

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Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review

Dear Marc, Thanks for providing your feedback. I appreciate your comments. I'm sorry we did not meet your expectations in providing a fun family overnight. We will definitely take your suggestions into consideration as we try to make improvements. More 

Fleming Island, Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We found this hotel wonderful. Their cookies at check in are the greatest--only complaint is that each guest is limited to just one! Beds are comfortable and breakfast offers many options. We had a delayed afternoon flight so we asked for a late check-out which was gladly honored. We also used their business facilities while we waited for our afternoon... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review

Thanks for taking the time to post a review of your stay at our hotel. I'm glad you were able to use several of the amenities of the hotel and the staff made you feel welcome! I also appreciate you choosing our hotel and hope to see you back again soon so we can fill you up on as many... More 

Hartford, Connecticut
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I travel in the Hartford area on business twice a month. The food quality at this hotel far exceeds any of the other hotels I've visited. The desk staff is very pleasant and accommodating. The hotel might not be a "shiny new penny", but quality of product and delivery of services far outweighs the flash of many of the more... More 

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Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review

Dear George, Thank you so much for a wonderful review! Getting great comments like this makes us all want to try even harder to make sure our guests are happy! Thanks for choosing our hotel and I look forward to seeing you back again soon. -Bob More 

Boston, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter had a cheerleading competition being held at the MassMutual Ctr., the drive was only 15 mins away. Great customer service, the cookie we received at check in was warm and delicious. Room service was fast and delicious, will def stay here again. My daughter enjoyed the indoor pool , it was warm and sunny in that area.

Was this review helpful? Yes 1
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review

Thank you for sharing your experience with the TripAdvisor community. I'm so happy you had a great stay with your daughter. Hope to see you back again soon! -Bob More 

Washington, DC, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Clean, but worn appearance to room. Noisy neighbor's TV so poor sound-deading quality. Limited vegetarian menu in a noisy restaurant. And, no cookie at check-in! Overall, not what I have come to expect from Doubletree

Review collected in partnership with DoubleTree by Hilton

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Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review

Dear Nancy, Thank you for sharing your feedback. I apologize for missing your expectations. Our goal is to provide a much better experience and service level than you received. I will share your review and discuss with our team; particularly about the vegetarian options and the fact that we didn't welcome you with a warm DoubleTree cookie, as these should... More 

Raleigh, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Don't eat the food. Find another place to eat. Wendy's is close by. Drive to Hartford if you have to, but don't count on a decent meal at this hotel. Over cooked, dry, tasteless, bare minimum. You would think if you got in late and it was raining, you should try the food here, go out and get wet, it... More 

Review collected in partnership with DoubleTree by Hilton

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Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review

Dear Clement, Please accept my apology for the poor food quality you received during your stay. Two bad meals in a row is certainly unacceptable. I hope you will give us a chance to prove this was the exception, not the rule for our restaurant. Please reach out to me if you will be back in the area - I'd... More 

Columbia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The DoubleTree near the airport was very good. The customer service from all the staff is impeccable. They really know how to make you feel special. The food in the restaurant was very good and the menu consisted of many choices from vegetarian to a beautiful NY Strip.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review

I'm so glad you had a great stay! It's so encouraging to hear comments like this about the staff because they do try very hard to take good care of our guests. Thanks also for your comments about the food at Shade Bar & Grill - I'll make sure to share your review with the team. -Bob More 

massapequa, United States
2 reviews
3 of 5 stars Reviewed March 23, 2015

I would look for another Hilton Brand hotel in he area before I stay there again. heated pool wasn't heated. The back door wasn't locked at all times. like other hotels you have to use the room card to gain access. this hotel didn't have it. The interior looked a little dated like the elevators and hallways.

Review collected in partnership with DoubleTree by Hilton

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Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review

Dear James, Thanks for a candid review. I'm sorry about the trouble you had during your stay. There were a few days when we were working on the pool heater which has since been resolved. I apologize that this negatively impacted your stay. I appreciate your comments about the security as well. The procedure for the satellite door you are... More 

Vernon, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

Our honeymoon flight was cancelled and we couldn't get another flight until the following day. Double Tree was a welcome respite for our unplanned layover. The staff was understanding and courteous as well as helpful in assisting with toiletry needs since our luggage was "misplaced".

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review

Dear Andre, Congratulations on your wedding! Thanks so much for a great review. I'm so glad we were your choice under trying circumstances and pleased to hear the staff took good care of you. Hope your honeymoon was great! -Bob More 

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