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Candlewood Suites Windsor Locks

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149 Ella Grasso Turnpike, Windsor Locks, CT 06096
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1 room 1 guest
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Candlewood Suites Windsor Locks
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60 Reviews from our TripAdvisor Community

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Traveler rating
    25
    21
    6
    5
    3
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11
14
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (6)
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    (24)
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There are newer reviews for Candlewood Suites Windsor Locks
See the most recent reviews
Keene, New Hampshire
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed November 18, 2013

the room was very large clean and even had a small kitchen, a large bath and tile floors with all the amenities every thing worked the beds were very conferrable a friendly front desk, WIFI thru out even worked in the front of the drive up. there is a small store there for the late arrivals they had a breakfast... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear 1988gmct, I am so pleased you enjoyed your stay and took time out of your busy day to post a review. We appreciate your comments and hope to see youagain in the future. Thank you again for your post. More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed September 25, 2013

My flight was delayed and the front desk staff wouldn't allow the rest of my party to check-in. I had listed all of us by name as "additional guests" on the candlewood suties website, but the front desk said no one else was listed. I also called and they wouldn't let my other guests staying with me check-in and instead... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Joel S. I apologize that your experience with our front desk was less than acceptable. There is never any excuse for any of our staff members to be rude to our guests. Please be assured that we will share your comment with our staff member and review our customer service guidelines. Regarding our check in policy, it is our... More 

Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

We sold our house and had to wait to get into our new home. We stayed at Candlewood Suites in Windsor Locks for three weeks. What could have been torture was fantastic! The people that work at the hotel were so nice and accommodating. The receptionists got to know my 10 year old son very well and we were sad... More 

Was this review helpful? Yes 1
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Clev18, Thank you so much for your review. It was wonderful having your family stay with us during your move. We hope all is going well in your new home and hope to see you someday soon. More 

1 review
5 of 5 stars Reviewed August 19, 2013

The best experience by far especially when the receptionist Carmen checked me in. She made me feel like I was home. From the check-in to the check-out. I will definitely be coming back to this hotel where im in the Connecticut area!

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Meli9596, Thank you for your recent post to Trip Advisor. I have shared your review with Carmen. I am so pleased you will be choosing our hotel for future trips to Connecticut. We look forward to seeing you. Thank you again. More 

Nashville, Tennessee
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 9, 2013

We stayed for 3 nights with our grandchildren to visit multiple nearby attractions and this place was great! It had easy access to the Mass Turnpike in two directions which was helpful in our daily excursions. We got 2 adjoining rooms with a connecting door, put the kids in the King Bed, and we took the room with the Queen... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear FreD690, Thank you for your recent review. Our two bed/two bath suite is a great option for our families and we are pleased to hear it suited your needs. I apologize about the over the head noise from the room above you. I am pleased that we could take care of it to your satisfaction. Thank you again for... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 29, 2013

We were travelling from Virginia to Maine on the 26th of July and most hotels in the area were already booked. I had never stayed at a Candlewood Suites before, but I sure will from now on! This facility was wonderful, from the nice front desk staff to the neat idea of getting vouchers for food items. At first I... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Michail99, It was great to hear that you enjoyed your stay at our Candlewood Suites! I am also happy to hear you enjoyed the coupons for breakfast we provide. Our Candlewood Cupboard has many great breakfast items to choose from and the breakfast coupon allows you to pick it up at night in the cupboard and bring it back... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed July 13, 2013 via mobile

I booked through an agency that found Candlewood Suites for me and promised two seperate rooms. I called the day of check-in to make sure the rooms were sll set and was told the rooms were connected with no door. I was so angry because the trip was a getaway for my husband and I so we wanted privacy from... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Teeliciousmiss, Thank you so much for your review on Trip Advisor. I will make sure and share your comments with Carmen. She will be so pleased that she was able to make your stay an enjoyable one. I apologize that the third party was not able to work out a better solution when you called with your concerns but... More 

Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

This is by far one of the best hotels here in Windsor Locks, CT. The staff from housekeeping to Director of Operations to Director of Sales to Manager are probably the best that I have seen in a long time. I would recommend this hotel to anyone. Thank you for making my stay the best. Its vey much appreciated.

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Devon S., Thank you so much for taking the time to post your trip advisor review. We greatly appreciate it! We are so glad you had an enjoyable stay and look forward to seeing you on your next trip. I will share your review and comments with the entire staff. Thank you again. More 

Philadelphia, Pennsylvania
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 22, 2013

I was recently pleasantly surprised. I arrived at Candlewood Suites only after realizing everything else in the area was booked. The woman that checked me in was awesome. They have a wheel of fortune type game you play upon arrival. I think I won a $5.00 coupon for the cupboard. Loads of prizes. The Hotel must be a recent renovation... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Lakisha, Thank you for posting your Trip Advisor review. I am glad you enjoyed the Priority Club prize wheel. We take pride in our hotel and are so pleased you enjoyed your stay. We look forward to seeing you in the future. Thank you again. More 

Sioux Falls, South Dakota, United States
1 review
3 of 5 stars Reviewed March 1, 2013

Tuesday was a bad travel day...flights cancelled out of Hartford...getting hotel reservation around airport hotels was a mess...My corporate travel said they made a reservation for me, even gave me confirmation number, but when I arrived at Candlewood Suites, there was no reservation. CARMEN was awesome...made it happen...asked all the right questions. Paid attention when I was called corporate travel... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Debbie W: I am so happy that Carmen was able to make a bad day better. I will be sure to share with her your review. I do apologize for the inconvenience of having to move rooms due to the leak in the room. We hope to see you again in the future when it is not a bad... More 

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152 photos of this hotel

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