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Candlewood Suites Windsor Locks

2.0 of 5 149 Ella Grasso Turnpike, Windsor Locks, CT 06096
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Candlewood Suites Windsor Locks
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Candlewood Suites Windsor Locks
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48 reviews from our community

Traveler rating
    18
    17
    5
    5
    3
See reviews for
6
13
7
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (48)
  • Mar-May only
    (5)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (9)
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There are newer reviews for Candlewood Suites Windsor Locks
See the most recent reviews
MA
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2012

I've stayed at Candlewood hotels in various places, and have always been pleased. I've stayed at this particular Candlewood a few times over the years, the first time when it was new, and again recently. I was glad to see that they're keeping it in pretty good shape; after all, a hotel CAN get used and abused, but if maintained,... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, I am so happy to hear that you had a pleasant stay at our Candlewood Suites. We work very hard to keep our property clean and maintained and appreciate your positive comments. Also, we would like to thank you for taking the time to write this review on Trip Advisor. I will work with the maintenance team and... More 

Top Contributor
68 reviews 68 reviews
47 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed November 28, 2012

Checkin was good. Small lobby, average decor. Room on first floor. It looked clean, but smelled well used in the room. The bed was like sleeping on the floor. Pillows were lumpy and had an odor. Sign said "house keeping every seven days"--I believe it. The laundry room had free washers and dryers. Fitness room was adequate. My thermostate in... More 

Was this review helpful? Yes 1
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, Thank you for taking the time to respond on Trip Advisor and let us know that you had less than a perfect stay. I am terribly sorry your experience at our Candlewood Suites was not a better one. I would greatly appreciate it if you could contact me at the hotel to discuss your stay and allow us... More 

Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2012

I work construction and my company sends me all over the country and I have never left a review of a hotel before but I thought I would this time 1st off the staff is great they were very helpful with directions to places eat and things to do also I really like there bulletin board they post the weather... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, Thank you for taking the time to place this review on Trip Advisor. Our Out and About Board is a new Candlewood Suites signature item and we are glad it was helpful to you. I will be sure to tell our staff how impressed you were with their service. Again, thank you for your review and we hope... More 

Auburn, Maine
1 review
4 of 5 stars Reviewed November 6, 2012

Our stay at Candlewood Suites provided just what we needed... a pool for children to exhaust themselves in, kitchen facilities in our room for flexible, family-friendly eating and helpful staff. After checking out and accidently leaving my cell phone charger in my room, when I called over a week later, a helpful staff member located my charger and went out... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, Thank you for taking the time to review our Candlewood Suites on Trip Advisor. I am so pleased that you had a wonderful stay and that we were able to get you your lost and found item to you. I will be sure to pass on your review to the staff members that handled your lost and found... More 

Hartford, Connecticut
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 26, 2012

If you dont want to see surprise charges on your credit card, you'll want to skip this hotel. We unfortunately stayed for many months at this hotel. Where to start. Biggest problem is after some months of charging us weekly and giving us a reciept for those charges, they decided to just start charging when and what they wanted. We... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Dee W, Thank you for taking the time to post a review of our property. My sincerest apology for the issues you experienced in our hotel. I would love to have the chance to regain your trust in our hotel and would like to address this with you further. I have sent you a private message to obtain additional... More 

Senior Contributor
23 reviews 23 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 18, 2012

Amazing quality of hotel. Great for minimal service though Great Front desk service. Fantastic location across from Bradley Hartsfield Airport and the rental car and long term park and fly spots. Also Airport shuttle great plus. Rooms were large and immaculately clean.Stayed in 305 and it was a large Queen suite room. Great Stay.

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, We want to thank you very much for taking the time to review us on Trip Advisor. I am so glad that your enjoyed your stay and that our location was convenient for you . We hope to see you in the near future. Thank you again. More 

Boston, Massachusetts
1 review
2 of 5 stars Reviewed December 29, 2011

the bed was so bad went home with a bad back wanted to leave early no room cleaning daily not enough of choices for breakfast the stove didnt work bad .

Was this review helpful? Yes
Windsor Locks, CT
1 review
4 of 5 stars Reviewed October 9, 2011

I needed a hotel for an extended stay and found Candlewood to be the perfect location, clean rooms, and a very friendly and efficient staff. I would recommend this hotel to anyone.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed September 26, 2011 via mobile

I had such a pleasant stay at this hotel. Front desk staff was very polite and helpful. The minute I walked into the room it smell fresh and cleaned love the set up of the room it was very comfortable I stayed for 15 nights the first time housekeeping went to service my room housekeeper was very friendly and did... More 

Was this review helpful? Yes
Birmingham, Ohio
1 review
1 of 5 stars Reviewed September 25, 2011

This hotel is far worse than you would ever think. My mother and had to stay there for over a month due to her job and we chose this hotel because of its pet friendly policy, or so we thought. The first couple of weeks were okay, except the cupboard they have here, they gave us seven little coupons and... More 

Was this review helpful? Yes
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Additional Information about Candlewood Suites Windsor Locks

Address: 149 Ella Grasso Turnpike, Windsor Locks, CT 06096
Phone Number:
Location: United States > Connecticut > Windsor Locks
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Windsor Locks 2*
Number of rooms: 98
Reservation Options:
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Also Known As:
Candlewood Suites Windsor Locks Hotel Windsor Locks
Candlewood Windsor Locks
Windsor Locks Candlewood Suites

32 photos of this hotel

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