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All 14 Windsor Locks hotels

Candlewood Suites Windsor Locks

2.0 of 5 Hotel   |   149 Ella Grasso Turnpike, Windsor Locks, CT 06096
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Ranked #9 of 14 Hotels in Windsor Locks
A recent review
5 of 5 stars Reviewed June 14, 2013
Devon S Dallas, Texas
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43 reviews from our community

Traveler rating
    18
    13
    4
    5
    3
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5
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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There are newer reviews for Candlewood Suites Windsor Locks
See the most recent reviews
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

This is by far one of the best hotels here in Windsor Locks, CT. The staff from housekeeping to Director of Operations to Director of Sales to Manager are probably the best that I have seen in a long time. I would recommend this hotel to anyone. Thank you for making my stay the best. Its vey much appreciated.

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Devon S., Thank you so much for taking the time to post your trip advisor review. We greatly appreciate it! We are so glad you had an enjoyable stay and look forward to seeing you on your next trip. I will share your review and comments with the entire staff. Thank you again. More

Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 22, 2013

I was recently pleasantly surprised. I arrived at Candlewood Suites only after realizing everything else in the area was booked. The woman that checked me in was awesome. They have a wheel of fortune type game you play upon arrival. I think I won a $5.00 coupon for the cupboard. Loads of prizes. The Hotel must be a recent renovation... More

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Lakisha, Thank you for posting your Trip Advisor review. I am glad you enjoyed the Priority Club prize wheel. We take pride in our hotel and are so pleased you enjoyed your stay. We look forward to seeing you in the future. Thank you again. More

Sioux Falls, South Dakota, United States
1 review
3 of 5 stars Reviewed March 1, 2013

Tuesday was a bad travel day...flights cancelled out of Hartford...getting hotel reservation around airport hotels was a mess...My corporate travel said they made a reservation for me, even gave me confirmation number, but when I arrived at Candlewood Suites, there was no reservation. CARMEN was awesome...made it happen...asked all the right questions. Paid attention when I was called corporate travel... More

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Debbie W: I am so happy that Carmen was able to make a bad day better. I will be sure to share with her your review. I do apologize for the inconvenience of having to move rooms due to the leak in the room. We hope to see you again in the future when it is not a bad... More

Raleigh
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 25, 2013

We had a nice efficiency room with a kitchenette, full size refrigerator, microwave, hot plate, and dishwasher. Even though it was close to BDL, we did not think it was too noisy. Front desk was very nice.

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, Thank you for taking the time to review our Candlewood Suites at Bradley International Airport. I am so happy you chose our hotel while you were in the area. We look forward to seeing you in the future. More

Spring Hill, Tennessee
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 17, 2012

I frequently stay at this hotel when I'm working in downtown Hartford and in MA. I have never had any negative issues with this hotel. The rooms are always claen and comfortable. Rarely have I heard any noise from the other rooms. You can't beat being across the road from the airport. You get free DVD rentals too.

Was this review helpful? Yes 1
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, Thank you for your positive comments and post on Trip Advisor. I am so happy to hear that we are meeting your needs and that we are your hotel choice when visiting the area. Please let me know if there is ever anything we can do to make your hotel experience even better. Thank you again. More

MA
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2012

I've stayed at Candlewood hotels in various places, and have always been pleased. I've stayed at this particular Candlewood a few times over the years, the first time when it was new, and again recently. I was glad to see that they're keeping it in pretty good shape; after all, a hotel CAN get used and abused, but if maintained,... More

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, I am so happy to hear that you had a pleasant stay at our Candlewood Suites. We work very hard to keep our property clean and maintained and appreciate your positive comments. Also, we would like to thank you for taking the time to write this review on Trip Advisor. I will work with the maintenance team and... More

Top Contributor
67 reviews 67 reviews
47 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed November 28, 2012

Checkin was good. Small lobby, average decor. Room on first floor. It looked clean, but smelled well used in the room. The bed was like sleeping on the floor. Pillows were lumpy and had an odor. Sign said "house keeping every seven days"--I believe it. The laundry room had free washers and dryers. Fitness room was adequate. My thermostate in... More

Was this review helpful? Yes 1
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, Thank you for taking the time to respond on Trip Advisor and let us know that you had less than a perfect stay. I am terribly sorry your experience at our Candlewood Suites was not a better one. I would greatly appreciate it if you could contact me at the hotel to discuss your stay and allow us... More

Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2012

I work construction and my company sends me all over the country and I have never left a review of a hotel before but I thought I would this time 1st off the staff is great they were very helpful with directions to places eat and things to do also I really like there bulletin board they post the weather... More

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, Thank you for taking the time to place this review on Trip Advisor. Our Out and About Board is a new Candlewood Suites signature item and we are glad it was helpful to you. I will be sure to tell our staff how impressed you were with their service. Again, thank you for your review and we hope... More

Auburn, Maine
1 review
4 of 5 stars Reviewed November 6, 2012

Our stay at Candlewood Suites provided just what we needed... a pool for children to exhaust themselves in, kitchen facilities in our room for flexible, family-friendly eating and helpful staff. After checking out and accidently leaving my cell phone charger in my room, when I called over a week later, a helpful staff member located my charger and went out... More

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Guest, Thank you for taking the time to review our Candlewood Suites on Trip Advisor. I am so pleased that you had a wonderful stay and that we were able to get you your lost and found item to you. I will be sure to pass on your review to the staff members that handled your lost and found... More

Hartford, Connecticut
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 26, 2012

If you dont want to see surprise charges on your credit card, you'll want to skip this hotel. We unfortunately stayed for many months at this hotel. Where to start. Biggest problem is after some months of charging us weekly and giving us a reciept for those charges, they decided to just start charging when and what they wanted. We... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Dee W, Thank you for taking the time to post a review of our property. My sincerest apology for the issues you experienced in our hotel. I would love to have the chance to regain your trust in our hotel and would like to address this with you further. I have sent you a private message to obtain additional... More

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Additional Information about Candlewood Suites Windsor Locks

Address: 149 Ella Grasso Turnpike, Windsor Locks, CT 06096
Phone Number:
Location: United States > Connecticut > Windsor Locks
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Windsor Locks 2*
Number of rooms: 98
Reservation Options:
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Also Known As:
Candlewood Suites Windsor Locks Hotel Windsor Locks
Candlewood Windsor Locks
Windsor Locks Candlewood Suites

31 photos of this hotel

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