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All 14 Windsor Locks hotels

Candlewood Suites Windsor Locks

2.0 of 5 Hotel   |   149 Ella Grasso Turnpike, Windsor Locks, CT 06096
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Ranked #7 of 14 Hotels in Windsor Locks
A recent review
4 of 5 stars Reviewed June 28, 2014
Robert C Jamestown
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43 reviews from our community

Traveler rating
    18
    13
    4
    5
    3
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5
13
6
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
Jamestown
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 28, 2014

Always stay here when we visit the area. It's close to the airport and car rental lots. Rooms are spacious and comfortable. We usually book the two bedroom suite which is great for families, each having it's own private space, bath, kitchen, data station and flat screen TV. Airport noise not much of an issue here but I suggest a... More

Was this review helpful? Yes 2
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2013

Excellent property for the purpose we needed it to serve. Staying overnight just one night for an early AM flight back to Atlanta. Staff was friendly at check in, room was spotless w/ an updated kitchen, clean bathroom & a comfy bed. Candlewood has COMPLIMENTARY laundry services, so this was perfect for us being in CT for 4 nights. We... More

Was this review helpful? Yes 1
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Shoey2100, Thank you for your post on Trip Advisor. We are very happy we could make your stay an enjoyable experience. We strive to make all our guests have an experience worthy of sharing with others. I will make sure to post your review in our break room to share it with our staff members. Have a great New... More

radiate46
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2013

I think the front desk staff was both knowledgeable and friendly. The room however wasn't the greatest. There was mold in the shower area in the bedroom. While the mold wasn't everywhere, I do suffer some mild allergy from mold, and thus was pretty stuffed up. The walls of this hotel property are very thin, so if you have a... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Windsor Locks, responded to this review

Dear radiate46, Thank you for staying with us and leaving such a detailed review. We are deeply sorry you found our hotel less than satisfactory. We will follow up with the executive housekeeper to avoid similar situations in the future. We are please to hear our friendly and knowledgeable staff was able to off set this displeasure with great service.... More

Keene, New Hampshire
Contributor
14 reviews 14 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 18, 2013

the room was very large clean and even had a small kitchen, a large bath and tile floors with all the amenities every thing worked the beds were very conferrable a friendly front desk, WIFI thru out even worked in the front of the drive up. there is a small store there for the late arrivals they had a breakfast... More

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J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear 1988gmct, I am so pleased you enjoyed your stay and took time out of your busy day to post a review. We appreciate your comments and hope to see youagain in the future. Thank you again for your post. More

Chicago, Illinois
1 review
1 of 5 stars Reviewed September 25, 2013

My flight was delayed and the front desk staff wouldn't allow the rest of my party to check-in. I had listed all of us by name as "additional guests" on the candlewood suties website, but the front desk said no one else was listed. I also called and they wouldn't let my other guests staying with me check-in and instead... More

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Joel S. I apologize that your experience with our front desk was less than acceptable. There is never any excuse for any of our staff members to be rude to our guests. Please be assured that we will share your comment with our staff member and review our customer service guidelines. Regarding our check in policy, it is our... More

Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

We sold our house and had to wait to get into our new home. We stayed at Candlewood Suites in Windsor Locks for three weeks. What could have been torture was fantastic! The people that work at the hotel were so nice and accommodating. The receptionists got to know my 10 year old son very well and we were sad... More

Was this review helpful? Yes 1
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Clev18, Thank you so much for your review. It was wonderful having your family stay with us during your move. We hope all is going well in your new home and hope to see you someday soon. More

1 review
5 of 5 stars Reviewed August 19, 2013 via mobile

The best experience by far especially when the receptionist Carmen checked me in. She made me feel like I was home. From the check-in to the check-out. I will definitely be coming back to this hotel where im in the Connecticut area!

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Meli9596, Thank you for your recent post to Trip Advisor. I have shared your review with Carmen. I am so pleased you will be choosing our hotel for future trips to Connecticut. We look forward to seeing you. Thank you again. More

Nashville, Tennessee
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2013

We stayed for 3 nights with our grandchildren to visit multiple nearby attractions and this place was great! It had easy access to the Mass Turnpike in two directions which was helpful in our daily excursions. We got 2 adjoining rooms with a connecting door, put the kids in the King Bed, and we took the room with the Queen... More

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J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear FreD690, Thank you for your recent review. Our two bed/two bath suite is a great option for our families and we are pleased to hear it suited your needs. I apologize about the over the head noise from the room above you. I am pleased that we could take care of it to your satisfaction. Thank you again for... More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 29, 2013

We were travelling from Virginia to Maine on the 26th of July and most hotels in the area were already booked. I had never stayed at a Candlewood Suites before, but I sure will from now on! This facility was wonderful, from the nice front desk staff to the neat idea of getting vouchers for food items. At first I... More

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J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Michail99, It was great to hear that you enjoyed your stay at our Candlewood Suites! I am also happy to hear you enjoyed the coupons for breakfast we provide. Our Candlewood Cupboard has many great breakfast items to choose from and the breakfast coupon allows you to pick it up at night in the cupboard and bring it back... More

2 reviews
5 of 5 stars Reviewed July 13, 2013 via mobile

I booked through an agency that found Candlewood Suites for me and promised two seperate rooms. I called the day of check-in to make sure the rooms were sll set and was told the rooms were connected with no door. I was so angry because the trip was a getaway for my husband and I so we wanted privacy from... More

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Teeliciousmiss, Thank you so much for your review on Trip Advisor. I will make sure and share your comments with Carmen. She will be so pleased that she was able to make your stay an enjoyable one. I apologize that the third party was not able to work out a better solution when you called with your concerns but... More

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Additional Information about Candlewood Suites Windsor Locks

Address: 149 Ella Grasso Turnpike, Windsor Locks, CT 06096
Phone Number:
Location: United States > Connecticut > Windsor Locks
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Windsor Locks 2*
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Also Known As:
Candlewood Suites Windsor Locks Hotel Windsor Locks
Candlewood Windsor Locks
Windsor Locks Candlewood Suites

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