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Candlewood Suites Windsor Locks

2.0 of 5 149 Ella Grasso Turnpike, Windsor Locks, CT 06096
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Candlewood Suites Windsor Locks
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Candlewood Suites Windsor Locks
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47 reviews from our community

Traveler rating
    18
    16
    5
    5
    3
See reviews for
6
13
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (47)
  • Mar-May only
    (5)
  • Jun-Aug only
    (17)
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    (17)
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    (8)
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Bethel, Maine
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I just needed a place to sleep before catching a flight. The place was clean, comfortable and had a kitchen stove in the room along with microwave, fridge and a sink! Could live here for a few weeks of needed to. I would stay here again and definitely recommend it to anybody looking for a good airport hotel.

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear billybethel, Thank you for taking time out of your busy day to post a review. I am so happy your experience at our Candlewood was an enjoyable one. We strive to make our guest feel that this is a "Home Away from Home" and that they could stay with us for weeks! Thank you again for taking time to... More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

I had book for three nite but then extended for two more days I then ask for my sheet to be change but the front desk say they can they only change they sheet once every seven days every seven days not clean at all to me I then told her it's like am a new customer because if I... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Bugsny, Thank you for staying with us and posting your review. I apologize that you found our housekeeping service policy less than acceptable. As an extended stay property we clean our guest suites once per week and at check out. We value all feedback and will share this with our management team for review. Thank you again for posting. More 

Haworth, United Kingdom
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 12, 2014

This is a hotel where you effectively get what it says on the tin. The rooms are suites and there is no bar or restaurant. This is a little inconvenient if you are without transport as it means that you have to walk to the restaurants which are nearby but there is no pavement (sidewalk). The pool, fitness room and... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Shaun B, Thank you for your post regarding your most recent stay at our Candlewood Suites. First I would like to apologize that your items were disposed of during cleaning. We would certainly like to speak to you regarding a resolution to this. Please contact me directly at the hotel via email or phone. Also, in any future visits... More 

Calgary, Canada
Top Contributor
51 reviews 51 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 2, 2014

My mother and I stayed at the Candlewood Suites Windsor Locks Hotel from July 27-28, 2014 for one night. As a Platinum Member of IHG, I was upgraded to a wonderful two room suite. It was perfect for us to each have our own room. As with all IHG properties, the room was clean and fresh. The hotel offered shuttle... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear GriffinPaul, Thank you for your recent post. We will be sure to share your post with our staff to let them know what a great job they are doing. I am so happy that we could provide your with a great hotel experience. We hope to see you again in the future. Than you again for the post. More 

Jamestown
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 28, 2014

Always stay here when we visit the area. It's close to the airport and car rental lots. Rooms are spacious and comfortable. We usually book the two bedroom suite which is great for families, each having it's own private space, bath, kitchen, data station and flat screen TV. Airport noise not much of an issue here but I suggest a... More 

Was this review helpful? Yes 3
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2013

Excellent property for the purpose we needed it to serve. Staying overnight just one night for an early AM flight back to Atlanta. Staff was friendly at check in, room was spotless w/ an updated kitchen, clean bathroom & a comfy bed. Candlewood has COMPLIMENTARY laundry services, so this was perfect for us being in CT for 4 nights. We... More 

Was this review helpful? Yes 1
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Shoey2100, Thank you for your post on Trip Advisor. We are very happy we could make your stay an enjoyable experience. We strive to make all our guests have an experience worthy of sharing with others. I will make sure to post your review in our break room to share it with our staff members. Have a great New... More 

radiate46
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2013

I think the front desk staff was both knowledgeable and friendly. The room however wasn't the greatest. There was mold in the shower area in the bedroom. While the mold wasn't everywhere, I do suffer some mild allergy from mold, and thus was pretty stuffed up. The walls of this hotel property are very thin, so if you have a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Windsor Locks, responded to this review

Dear radiate46, Thank you for staying with us and leaving such a detailed review. We are deeply sorry you found our hotel less than satisfactory. We will follow up with the executive housekeeper to avoid similar situations in the future. We are please to hear our friendly and knowledgeable staff was able to off set this displeasure with great service.... More 

Keene, New Hampshire
Contributor
17 reviews 17 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 18, 2013

the room was very large clean and even had a small kitchen, a large bath and tile floors with all the amenities every thing worked the beds were very conferrable a friendly front desk, WIFI thru out even worked in the front of the drive up. there is a small store there for the late arrivals they had a breakfast... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear 1988gmct, I am so pleased you enjoyed your stay and took time out of your busy day to post a review. We appreciate your comments and hope to see youagain in the future. Thank you again for your post. More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed September 25, 2013

My flight was delayed and the front desk staff wouldn't allow the rest of my party to check-in. I had listed all of us by name as "additional guests" on the candlewood suties website, but the front desk said no one else was listed. I also called and they wouldn't let my other guests staying with me check-in and instead... More 

Was this review helpful? Yes
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Joel S. I apologize that your experience with our front desk was less than acceptable. There is never any excuse for any of our staff members to be rude to our guests. Please be assured that we will share your comment with our staff member and review our customer service guidelines. Regarding our check in policy, it is our... More 

Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

We sold our house and had to wait to get into our new home. We stayed at Candlewood Suites in Windsor Locks for three weeks. What could have been torture was fantastic! The people that work at the hotel were so nice and accommodating. The receptionists got to know my 10 year old son very well and we were sad... More 

Was this review helpful? Yes 1
J C, General Manager at Candlewood Suites Windsor Locks, responded to this review

Dear Clev18, Thank you so much for your review. It was wonderful having your family stay with us during your move. We hope all is going well in your new home and hope to see you someday soon. More 

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Additional Information about Candlewood Suites Windsor Locks

Address: 149 Ella Grasso Turnpike, Windsor Locks, CT 06096
Phone Number:
Location: United States > Connecticut > Windsor Locks
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Windsor Locks 2*
Number of rooms: 98
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Also Known As:
Candlewood Suites Windsor Locks Hotel Windsor Locks
Candlewood Windsor Locks
Windsor Locks Candlewood Suites

31 photos of this hotel

Management photos: Courtesy of the property manager

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