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SpringHill Suites Hartford Airport/Windsor Locks

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225 Ella Grasso Turnpike, Windsor Locks, CT 06096
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Best prices for: 1 room 1 guest
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SpringHill Suites Hartford Airport/Windsor Locks
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SpringHill Suites Hartford Airport/Windsor Locks
SpringHill Suites Hartford Airport/Windsor Locks
SpringHill Suites Hartford Airport/Windsor Locks
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196 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The room is a great size and nice bed. Very close to the airport, can hear the airplanes from your room most of the day. Water damage on the ceiling of room was unappealing and a loud a/c unit didn't drown out the aircraft noise. Staff not friendly or helpful. Free Breakfast is nice, but the pool is the smallest... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to review our hotel. I am glad you enjoyed the size of the rooms and that your bed was comfortable. I am sorry that you found our pool small, but it is an ideal size for the younger children that we have staying with us at weekends. I am also sorry that you did... More 

Los Angeles, California
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was swift, room was up to date and clean, breakfast was better than most Springhill/Residence Inns (although they do close it promptly at 9:00am, I would recommend keeping it open until 9:30am or 10am at least), staff was impeccable on remembering who we were, and granted us a late checkout upon request. I would stay here again if... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this review. We are so glad you enjoyed your stay and that you found our staff personable and friendly, and that you enjoyed your room! We strive daily to ensure that each guest feels comfortable and at-home. We look forward to seeing you again soon! More 

Austin, Texas
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

They have a shuttle bus to take you to or from the airport. We usually fly in late and spend the night there before traveling to CT and NY to visit family. It's nice, nothing special, but clean and friendly staff. There was no hair dryer in my room, which I didn't find out until after my shower, but the... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this survey, we appreciate your input as it allows us to strive every day to work to higher and higher standards. We are so glad you enjoyed our staff and that the room was to your liking. We hope you think of us the next time you are in the area! More 

Urbana, Iowa
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed here twice when we had early flights out of BDL. It is clean, the staff is friendly, and the rooms are nicely arranged with a separate seating area. The toilet is separate from the shower room. Two sinks. Our flights have been too early to try the breakfast, so I can't comment on that. They do have... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for writing this email, we are always grateful to all of you, as it enables us to keep striving to be the best we can be. I hope the next time you stay with us, you will actually get to enjoy the complete breakfast!! Look forward to seeing you again. More 

New Britain, Connecticut
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A large group stayed at this hotel for a wedding. The staff at this hotel were very attentive, polite, and friendly. All public areas, including the breakfast area was clean, neat, and constantly stocked. The rooms are large with updated decor. The bathroom was very clean. I was very surprised how sound proof this hotel was. There are four floors... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this review. I can honestly say we thoroughly enjoyed having all you guys staying with us, as it filled our hotel with laughter and a fantastic family bond that we, as a staff, can relate to. Hope you all come to see us again soon! More 

Topeka, Kansas
Level Contributor
238 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The first time I stayed here the carpet was wet. 2nd time the shuttle forgot me. Then after talking to mgmt things have gotten up to the standard that one clefts in a Springhill by Marriott. The staff are all super. My room was fine and clean. Will keep using this hotel

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this review, we certainly appreciate any and all comments in order to keep striving to do our best. We are glad that you enjoy staying with us and look forward to seeing you again soon! More 

Hayward, California
Level Contributor
288 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed June 8, 2015

As you walk into the hotel, your eyes gravitate towards the soft greens and blues in the Lobby. If you are just arriving and have had a long flight, these colors will sooth your cares away. The hotel is located: 10 minutes from Hartford Airport (BDL) on the Complimentary Airport Shuttle. Dollar rental and Valero are both 5 minutes away.... More 

Was this review helpful? Yes
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for sharing your recent experience. You detailed the lobby and room coloring so well. We look forward to having you back again when you are in the Windsor Locks area. More 

Woodstock, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 4, 2015

After having been on the road for 21 hours, including 3 flights, multiple missed connections, forced plane changes, large flight-disruptive storm systems, and US Airways/American Airlines mechanical problems, I pulled into SpringHill Suites by Marriott in Windsor Locks at 4:00 AM, exhausted and without a reservation. I was in no condition to even attempt the 75 minute drive home from... More 

Was this review helpful? Yes 2
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this review. While I am glad you found our front desk staff friendly and sympathetic to your needs, I was so sincerely sorry to hear about the issue you had while you were a guest of our hotel. We have fallen short of our goal for exceptional customer service during your stay,... More 

Fort Myers, Florida
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 2, 2015

The girl at the front desk was rude. While I was checking in a young man walked up to the counter and the girl decided he was more important than the old person checking in. So she just walked away from me without excusing herself. Just left me standing there. Next we could not get the room door open. For... More 

Was this review helpful? Yes 1
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this review. I am so sorry your stay with us was not what you expected. I know there had been a reduction on rate for your inconveniences, but I want to sincerely apologize on behalf of the team for failing to acheive our usual high standards. I hope you will give us... More 

Lehi, Utah
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed May 28, 2015

The staff at this property are so kind and helpful. They made great recommendations to us for eating, and even finding a grocery store. The rooms are in need of update. The shower had dried caulking/glue under the door--at first I thought it was mold. The door leaked all over the bathmat, and the lighting was not very bright in... More 

Was this review helpful? Yes
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

It’s great to hear that you enjoyed our hotel and the service you received during your stay. I will share your comments with our Engineering team to ensure everything is working properly in our guestrooms. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again! More 

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