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SpringHill Suites Hartford Airport/Windsor Locks

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225 Ella Grasso Turnpike, Windsor Locks, CT 06096
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1 room 1 guest
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SpringHill Suites Hartford Airport\/Windsor Locks
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199 Reviews from our TripAdvisor Community

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Traveler rating
    73
    78
    27
    14
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is truly one of the best places I have visited. The front desk service was exceptional along with the rooms. I utilized the Marriott app to check in and it worked perfectly. The front staff wad waiting for my arrival. Wi Fi worked with easy hook up. Even though there are few places to get food after 9 pm... More 

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St. Louis
Level Contributor
109 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's not often that our family of 5 can find a hotel with rooms spacious enough to accommodate all of us comfortably in one room and enough bedding for us all either. We had a room with 2 beds plus a sofa bed. The bathroom set up was unique with a toilet and small sink in one room and a... More 

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Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write an honest review of our hotel. We appreciate all feedback as it enables us to keep striving for excellence. I am very happy to see that you found the size of the room more than ample for your family, but I am sorry the frosted glass in the bathrooms were not to... More 

New Rochelle, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

the staff was so nice. they addressed every question with kindness and courtesy. they were sweet to my kids. clean, up to date rooms. we liked the fact that bathroom was in separate room from shower. pool small but open very late.

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you so much for taking the time to review our hotel. We take every comment seriously and use them to train our staff to the best of their ability. We are so glad you had a wonderful time staying with us and will give your kind words to the front desk staff, they will be happy to hear how... More 

Saint Louis, Missouri
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 24, 2015

The room is a great size and nice bed. Very close to the airport, can hear the airplanes from your room most of the day. Water damage on the ceiling of room was unappealing and a loud a/c unit didn't drown out the aircraft noise. Staff not friendly or helpful. Free Breakfast is nice, but the pool is the smallest... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to review our hotel. I am glad you enjoyed the size of the rooms and that your bed was comfortable. I am sorry that you found our pool small, but it is an ideal size for the younger children that we have staying with us at weekends. I am also sorry that you did... More 

Los Angeles, California
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 17, 2015

Check in was swift, room was up to date and clean, breakfast was better than most Springhill/Residence Inns (although they do close it promptly at 9:00am, I would recommend keeping it open until 9:30am or 10am at least), staff was impeccable on remembering who we were, and granted us a late checkout upon request. I would stay here again if... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this review. We are so glad you enjoyed your stay and that you found our staff personable and friendly, and that you enjoyed your room! We strive daily to ensure that each guest feels comfortable and at-home. We look forward to seeing you again soon! More 

Austin, Texas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 9, 2015

They have a shuttle bus to take you to or from the airport. We usually fly in late and spend the night there before traveling to CT and NY to visit family. It's nice, nothing special, but clean and friendly staff. There was no hair dryer in my room, which I didn't find out until after my shower, but the... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this survey, we appreciate your input as it allows us to strive every day to work to higher and higher standards. We are so glad you enjoyed our staff and that the room was to your liking. We hope you think of us the next time you are in the area! More 

Urbana, Iowa
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 7, 2015

We have stayed here twice when we had early flights out of BDL. It is clean, the staff is friendly, and the rooms are nicely arranged with a separate seating area. The toilet is separate from the shower room. Two sinks. Our flights have been too early to try the breakfast, so I can't comment on that. They do have... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for writing this email, we are always grateful to all of you, as it enables us to keep striving to be the best we can be. I hope the next time you stay with us, you will actually get to enjoy the complete breakfast!! Look forward to seeing you again. More 

New Britain, Connecticut
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 2, 2015

A large group stayed at this hotel for a wedding. The staff at this hotel were very attentive, polite, and friendly. All public areas, including the breakfast area was clean, neat, and constantly stocked. The rooms are large with updated decor. The bathroom was very clean. I was very surprised how sound proof this hotel was. There are four floors... More 

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this review. I can honestly say we thoroughly enjoyed having all you guys staying with us, as it filled our hotel with laughter and a fantastic family bond that we, as a staff, can relate to. Hope you all come to see us again soon! More 

Topeka, Kansas
Level Contributor
246 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed July 1, 2015

The first time I stayed here the carpet was wet. 2nd time the shuttle forgot me. Then after talking to mgmt things have gotten up to the standard that one clefts in a Springhill by Marriott. The staff are all super. My room was fine and clean. Will keep using this hotel

Was this review helpful? Yes
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for taking the time to write this review, we certainly appreciate any and all comments in order to keep striving to do our best. We are glad that you enjoy staying with us and look forward to seeing you again soon! More 

Hayward, California
Level Contributor
288 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed June 8, 2015

As you walk into the hotel, your eyes gravitate towards the soft greens and blues in the Lobby. If you are just arriving and have had a long flight, these colors will sooth your cares away. The hotel is located: 10 minutes from Hartford Airport (BDL) on the Complimentary Airport Shuttle. Dollar rental and Valero are both 5 minutes away.... More 

Was this review helpful? Yes
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review

Thank you for sharing your recent experience. You detailed the lobby and room coloring so well. We look forward to having you back again when you are in the Windsor Locks area. More 

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