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All 5 West Haven hotels

BEST WESTERN Executive Hotel of New Haven-West Haven

2.0 of 5 Hotel   |   490 Saw Mill Road, West Haven, CT 06516
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Ranked #2 of 5 hotels in West Haven
A recent review
5 of 5 stars reviewed 1 week ago
Ricky F New Brunswick, New Jersey
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158 people have reviewed this hotel

Traveler rating
    46
    39
    30
    25
    18
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46
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46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
New Brunswick, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

I had a great stay and will come back again because of good service great staff, and very nice manager (Jocelyn). You will feel very important because they will greet you in the lobby. Room very nice and wi-fi is good. They will also upgrade your room automatically if you are a Best Western Rewards and will give you an... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ricky F., It was so nice to read your great review. It was so nice that you enjoyed your stay and how happy you were with our staff. I will be sure to share your comments with our team. we hope to see you soon. Sincerely, Jocelyn Rojas More

Iuka, IL
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Stopped for the night on our way through the area. Hotel staff was friendly and helpful. Hotel and grounds appeared clean and well maintained but the parking lot on the east side is not well lit and gives you an uneasy feeling. Room was clean, spacious and comfortable. Breakfast was the typical choices as most chain hotels, nothing special. We... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Kelly C, Thank you for your kind review regarding your recent stay with us. It was nice that you enjoyed your stayed and we hope to see you again soon. I will be sure to share your comments with our team . Sincerely Jocelyn Rojas More

Granite Falls, Minnesota
Top Contributor
141 reviews 141 reviews
43 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stopped here on a trip to New England. 1. The WiFi never worked. 2. The pool was freezing cold. It is advertised as a "heated pool." Nope. 3. Not that it made any difference, because there were no towels. 4. Breakfast was not good. Eggs were rubber and selection was weak. 5. Thought we would have been asked how our... More

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Travelers are raving about these West Haven hotels

Cleveland, Ohio
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As we were coming through Connecticut at one of the rest stops the West Haven area was mentioned as a nice spot to stop in! For years we have stayed in Best Western hotels! This particular hotel had a good rate so we stayed one night! Recently, Best Western have become independently owned and things have changed. It is VERY... More

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San Leandro, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We’ve stayed at a number of Best Westerns over the years and this one is about average or a little below average simply because our room smelled heavily of cigarette smoke. We stayed here in May 2014. As far as roadside motels go, the room was decently appointed and cleanliness wasn’t too suspect. The room was also quite spacious. However,... More

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Kchang, Thank you for taking the time to share your feedback regarding your recent stay with us. It is very upsetting to see that we failed at providing you with a satisfactory stay. We certainly look into this matter and make sure this does not happen again. We hope that you will consider giving us another try next time... More

claremont, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel a majority of my time on the east coast due to work - absolutely enjoyed it. The entire staff is extremely helpful. Clean rooms, good breakfast, and located close to multiple restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mark O, Thank you for your great review regarding your recent stay with us. We look forward to your next stay with us. Sincerely, Jocelyn Rojas More

salzburg
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice and comfortable rooms and beds; rooms tastefully decorated; hotel well maintained, staff friendly and helpful; location close to events and sights. On the downside: Immediate surroundings not so beautiful (Interstate 95, huge parking area, empty warehouse type of building). Suggestion from a non-smoker: Why not have a a smoking area designated outside the hotel (with a bench and an... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Franzsalsburg, Thank you for your wonderful review about your recent stay with us. I will be sure to share your kind words with the team. I am so happy we achieved our goal in providing you a satisfactory stay.. We look forward to your next stay with us. Sincerely, Jocelyn Rojas More

Stratford, New Jersey
2 reviews
4 of 5 stars Reviewed 4 weeks ago

we were on our way to Cape Cod and spent the nite here and it was a very good choice,,,it took a while for the internet to work but did,,,and a very clean and nice indoor pool,,,a very pleasant stay Mark Rossi

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mark R., Thank you for taking the time to share your feedback regarding your recent stay with us. We are very happy to see you had a chance to enjoy our indoor pool . We hope to see you again soon. Sincerely, Jocelyn Rojas More

1 review
4 of 5 stars Reviewed 5 weeks ago

I rely on this hotel to calm a hard day on the road servicing accounts. It's my one overnight. I require little other than a spotless room, clean and odor free, a good shower, solid WiFi, properly working heat/AC and a nice TV with a fair amount of viewing options. This location fits the bill on all fronts. It's a... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Lew D., Thank you for taking the time to share your wonderful experience about your recent stay with us . We look forward to seeing you again. Sincerely, Jocelyn Rojas More

ahmedabad
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 13, 2014

As a concept Best Western is supposed to be a small and utility friendly hotel. This place had a lot of character even for a small hotel. The staff were really nice and went out of their way to help me out. Facilities were basic but good. Swimming pool was clean and breakfast was good too. Rooms were good but... More

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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2*
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Also Known As:
Best Western West Haven
West Haven Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
Number of rooms
100

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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