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BEST WESTERN Executive Hotel of New Haven-West Haven

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490 Saw Mill Road, West Haven, CT 06516
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BEST WESTERN Executive Hotel of New Haven-West Haven
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BEST WESTERN Executive Hotel of New Haven-West Haven
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222 Reviews from our TripAdvisor Community

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Traveler rating
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    56
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Any
English first
  • All months
    (222)
  • Mar-May only
    (57)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (32)
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1 review
1 of 5 stars Reviewed 1 week ago

Customer Service was terrible, unable to get anything Gentleman at front desk did not know or understand our reservation Traveling with a group, we were not impressed for the amount of money we paid to stay

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Sarah H. Thank you for taking the time to provide us with your feedback. We assure you that our team is working very hard to provide all of our guest at the product and services that will allow you to want to return to Best Western Executive Hotel-New Haven-West Haven. I sincerely apologize for the problems you encountered with... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I checked in around midnight and was thankful they had a room to accommodate me any my family. The hotel room was clean, comfortable, and the continental breakfast had pancakes, eggs and bacon. It was a reasonable rate for one night's stay. Easy access from and to the highway.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Patricia S., Thank you for sharing your wonderful review of our Best Western Executive in New Haven-West Haven CT. for your recent stay with us . We are so happy to be your choice to spend your stay in New England area. We hope to see you again. Sincerely, Jocelyn Rojas More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is in quite a good shap and the staff is friendly. When we happened to have a flat tire just before leaving, the manager supported us really well in finding a garage. Thanks for that. Only minus: Not place to sit outside...

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr, Rainer B, On behalf of the entire staff of the Best Western Executive Hotel-New Haven-West haven. I would like to thank you for your nice review. In regards to your comment, The Management will be informed about it. We are looking forward to working with you again soon. Sincerely, Jocelyn Rojas More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is my favorite hotel when I visit Connecticut. The hotel staff are always very friendly and helpful and the location is very convenient. I also love how clean and modern it is. It has that cozy and comfortable feeling just like being at home.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Brenda O., I just wanted to take a moment to personally thank you for your great review and our entire staff is looking forward to working with you again. Sincerely, Jocelyn Rojas More 

Mechelen, Belgium
Level Contributor
1 review
2 of 5 stars Reviewed 4 weeks ago

Room was nice. Service ok. Breakfast room was very basic, but worse is that the selection was poor and the use of plastic cutlery and paper plates was really not very pleasant. Also pretty much everything needed refilling. Pancakes were cooked fresh from a machine, but were not very tasty.

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Hege B, Thank you very much for your recent survey at the Best Western Executive Hotel-New Haven-West Haven. I am glad that you did like our room. I do apologize for the problem you encountered in our breakfast. We are in the process of evaluating opportunities for improvement and appreciates your honest input. I hope you will give us... More 

Travelers are raving about these West Haven hotels

HICKSVILLE, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I Come into To Town To Visit My Family Alot Of Time During The Year So I Always Looked For A Place To Stay While I Was In Town Best Western Is The Best Place Hands Down ! & Everything Is So Close By I Love It!

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Vladimir, Thank you for your great review. We are looking forward for your next visit. Sincerely Jocelyn Rojas More 

murrieta, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

I have stayed at this property several times on business and I always look forward to returning. The Hotel is first class and upgrades to the Hotel are Great. I highly recommend a stay here. The hotel is located close to restaurant's and shopping stores. Great staff always friendly and caring. A pleasure always

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. David G., I appreciate the review at your recent stay at our hotel. Also, Thank you for mentioning how good our staff here at Best Western Executive Hotel New Haven-West Haven and that they made you feel at home during your whole week stay with us. Again I would like to thank you for such a good review... More 

Litchfield, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2015

Great hotel-good location-very nice stuff-very clean. Excellent value for the money. Nice bed-nice bathroom-good TV. Good parking. Late arrival went fine. I would definitely recommend this hotel and stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Audrey06789m We are happy to make your stay here at the Best Western Executive Hotel -New haven-West Haven, a happy and peaceful one. It is a guest's like you who make our job easier and more rewarding. Thank you again for the compliments and we look forward to serving you the next time you stay with us. Sincerely, Jocelyn... More 

queens
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 15, 2015

This hotel has one of the cleanest and quietest rooms I've been in lately and the staff is super friendly. The problems that I had were spotty WiFi that kept disconnecting itself, and my room had a very bad shower. It was nearly impossible to adjust it correctly. Small turns of the handle would result in what felt like thousand... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Seeyaaroundqueens, Thank you so much for taking the time to submit a review of our hotel. We really appreciate your doing so. Thank you for mentioning how good the staff and the cleanliness of our room. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 14, 2015

This is a great place to crash on a long road trip. It's right next to the highway. Rooms were clean and modern enough. The bathroom was not as clean as I'd like - a hair in the shower and a dirty shower mat- but that wasn't a big deal to me. I figure there's enough chemicals dumped in a... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear we4viajeros, We are happy to read your survey and that you enjoyed your stay here with us at the Best Western Executive Hotel-new Haven-West Haven area. Thank you also for mentioning how good our staff and you did enjoy our breakfast. I would also like to apologize for the problem you encountered and we appreciate your honest input and... More 

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