We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Executive Hotel of New Haven-West Haven

Hotel website
Hotel deals
490 Saw Mill Road, West Haven, CT 06516
Special Offer
Get up to 20% off
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN Executive Hotel of New Haven-West Haven
Professional photos View all
Browse nearby
BEST WESTERN Executive Hotel of New Haven-West Haven
Review This Hotel

197 reviews from our community

Traveler rating
    60
    52
    38
    28
    19
See reviews for
61
30
16
61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (197)
  • Mar-May only
    (43)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (32)
All months
Kimball, Michigan
Top Contributor
64 reviews 64 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The pool was clean and empty, so it was only my husband and I who swam in it. We had a room on the fifth floor, which made for a very quiet night. The room was cold when we first walked in it, but it quickly warmed up. The television was a flat screen and had a lot of channels... More 

Was this review helpful? Yes
New york
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had to stay here due to weather. Price 89.95 for Queen bed. l asked for a quiet room as usual top floor, away from elevator and machines, and we discussed that l was a light sleeper. l was given a room on the 6th floor facing route 95 noisy. l went back down stairs and was then given a room... More 

Was this review helpful? Yes 1
bestwesternWesthaven, Guest Relations Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. RubenNewYork, Thank you for your review and I do apologize for the inconvenience. We appreciate your feedback and review this with the staff. I hope your travels return you to West Haven Connecticut. Sincerely Jocelyn Rojas More 

SYRACUSE, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is convenient to Interstate 95. The rooms were very clean and well maintained. The rooms were large and the bed very comfortable, Amenities include breakfast, indoor swimming pool and a fitness center which includes a stationary bike, treadmill, and elliptical plus a workout station. The hotel does not serve any other meals, but there are several restaurants nearby... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Guest Relations Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Kenneth J, Thank you for your great review. it is great to hear from you all the way from Syracuse New York. Hope to see you and the team back again next time. Sincerely, Jocelyn Rojas More 

Virginia Beach, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Bathroom and nightstands dirty, breakfast mediocre, staff disengaged, besides the dirty room the overall experience was just mediocre. It is not awful but with just a little bit of caring it could be much better.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. William B. Than you for taking the time to let us know how your last stay went. let me first start by apologizing for any unnecessary frustrations we might have caused concerning your stay. I hope you will give us another chance in the future to make it up to you. Sincerely, Jocelyn Rojas More 

Travelers are raving about these West Haven hotels

LONDON
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Yet again, a great stay at where we term our "home from home". The staff are so friendly & helpful & always make us feel welcome. New carpets throughout this time & they are updating the entrance as well. Great situation, too. Right off I-95 & opposite Wallmart & loads of other shops & restaurants nearby. Only 10 minutes to... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Mike M (From London) Wonderful Hotel, Wonderful review. Thank you so much for taking the time to follow with us your most recent stay. Please regards to your family and looking forward for your next stay. Sincerely, Jocelyn Rojas More 

Riverport, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The room was comfortable and the hotel was convenient to the freeway. Staff was polite and professional. My wife is ciliac and she could not have anything but yogurt for breakfast . There were no boiled eggs.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Homeward Bound, Thank you very much for your awesome review. on your recent stay with us .I am delighted to hear you enjoyed your trip so much. We look forward to having you back soon. Sincererely, Jocelyn Rojas More 

New York, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2015

hotel rooms are decent, breakfast area is extremely poor with most all breakfast items either missing or burnt to bottoms of trays. If it wasn't for breakfast area this hotel would be a much better stay.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. John K., Thank you for your review and your comments on Best Western Executive Hotel-new Haven-West Haven. We appreciate your comments and review them with the Staff and management. We hope to see you soon. Sincerely, Jocelyn Rojas More 

Worcester
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2015

As a business traveler, I always rely on having a good spot to stay while I conduct my sales calls; the Best Western Executive in West Haven is just that. Located on I95, and close to I91, I can call on customers throughout Connecticut quickly. The staff is always friendly and helpful; even helping with a fax, making copies or... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Edward R. Thank you for your awesome review on your recent stay with us. We know you have many choices when it comes to the hotels and we are very happy to be your chosen one. See you again soon. Sincerely, Jocelyn Rojas More 

Eugene, Oregon
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2015

Warm and Comfortable for an Overnight Stay. Needed a safe and warm and budget-friendly motel/hotel for us and our 20-something children. This qualified and got us on the road next morning with an 'OK' hot continental brekky just enough to fill the void. Nothing special but nothing amok either. Thanks, BW!

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Eugene, We appreciate your feedback on your stay at the hotel. We appreciate your patronage and hope you will stay with us at the Best Western Executive Hotel the next time your are in the New Haven-West Haven area. We look forward to your return. Sincerely, Jocelyn Rojas More 

Rockport, Maine
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 28, 2014

Tired from relentless travel, stopped off at the service area a few miles prior to, and picked up a hotel guide. Did not have a reservation. Attempted to go to the Hampton Inn next door but they were frankly, rude and unwilling to honor the coupon rate that night. I was so pleasantly surprised by this location, its staff and... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear WSH612, Thank you for your wonderful review. It's great to hear you enjoyed your trip so much. We are looking forward to having you back soon. Sincerely, Jocelyn Rojas More 

Questions? Get answers from hotel staff and past guests. Ask a question

122 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Room/suite (11)
Viewed
View from room (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (107)
Viewed
Room/suite (52)
Viewed
Dining (9)
Viewed
Bathroom (7)
Viewed
Pool/beach area (12)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (15)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question