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All 5 West Haven hotels

BEST WESTERN Executive Hotel of New Haven-West Haven

2.0 of 5 Hotel   |   490 Saw Mill Road, West Haven, CT 06516
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56%
Ranked #2 of 5 hotels in West Haven
A recent review
3 of 5 stars reviewed 3 days ago
khchang San Leandro, California
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  • Reviews (154)
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154 people have reviewed this hotel

Traveler rating
    45
    39
    28
    25
    17
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45
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46
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • French first
  • German first
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English first
San Leandro, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We’ve stayed at a number of Best Westerns over the years and this one is about average or a little below average simply because our room smelled heavily of cigarette smoke. We stayed here in May 2014. As far as roadside motels go, the room was decently appointed and cleanliness wasn’t too suspect. The room was also quite spacious. However,... More

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claremont, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel a majority of my time on the east coast due to work - absolutely enjoyed it. The entire staff is extremely helpful. Clean rooms, good breakfast, and located close to multiple restaurants.

Review collected in partnership with Best Western

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salzburg
Contributor
15 reviews 15 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice and comfortable rooms and beds; rooms tastefully decorated; hotel well maintained, staff friendly and helpful; location close to events and sights. On the downside: Immediate surroundings not so beautiful (Interstate 95, huge parking area, empty warehouse type of building). Suggestion from a non-smoker: Why not have a a smoking area designated outside the hotel (with a bench and an... More

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Stratford, New Jersey
2 reviews
4 of 5 stars Reviewed 1 week ago

we were on our way to Cape Cod and spent the nite here and it was a very good choice,,,it took a while for the internet to work but did,,,and a very clean and nice indoor pool,,,a very pleasant stay Mark Rossi

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1 review
4 of 5 stars Reviewed 2 weeks ago

I rely on this hotel to calm a hard day on the road servicing accounts. It's my one overnight. I require little other than a spotless room, clean and odor free, a good shower, solid WiFi, properly working heat/AC and a nice TV with a fair amount of viewing options. This location fits the bill on all fronts. It's a... More

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ahmedabad
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As a concept Best Western is supposed to be a small and utility friendly hotel. This place had a lot of character even for a small hotel. The staff were really nice and went out of their way to help me out. Facilities were basic but good. Swimming pool was clean and breakfast was good too. Rooms were good but... More

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Murrieta, California, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My trips to West haven and surrounding areas always has me staying at te Best Western Exceutive Hotel. Their staff is always top notch and professional.The accomendations are excellent and the location is conviently close to major buisness.Prices are very reasonable and accomodate their longer satying guest.I Higly recommend staying at this Best Western Hotel. thank You Mr. David R... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Greer, Thank you for taking the time to write a wonderful review about your recent stay with us. We are so happy we achieved our goal in providing you with a satisfactory stay. Thank you. Jocelyn Rojas More

Raleigh, North Carolina
Top Contributor
95 reviews 95 reviews
14 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for 1 night while passing through on the long drive from NC to MA. I checked in at around 11 pm and went to my room looking forward to getting to bed. I entered my room at the end of the hallway and the bed was not made. The sheets and pillows were all over... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Traveler 958, Thank you for taking the time to share your feedback regarding your recent stay with us. it is very upsetting to see we failed at providing you with a satisfactory stay. We will certainly look into this and make sure this does not happen again. We hope that this was an exception and you will consider giving... More

Travelers are raving about these West Haven hotels

Donnacona, Canada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are on the road and want an easy access hotel with all you need this is the place. Shopping, beaches (nice) and restaurants very near. Hotel with no "bling bling" but clean and friendly. I'v read all the horror stories about this hotel on Trip advisor and none was true (during my stay). Easy check in, clean and... More

Review collected in partnership with Best Western

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Betrand B, Thank you for taking the time to write your wonderful review about your recent stay with us. I am so happy we achieved our goal in providing you a home away from home experience. Myself and the team here are very happy your stay was enjoyable . we look forward to your next visit. Sincerely, Jocelyn... More

Stafford Springs CT, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

7 floor hotel that was impressive to look at, but had many shortcomings. The staff, at best was barely attentive, but they got the job done. Kitchen attendant was on her cellphone for the entire meal Sunday morning. (about 35 minutes.) Many potholes peppered the driveway.On the upside, though, the room was very clean and spacious. Nice big TV. Large... More

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Chris P. I am very sorry that you had a bad experience in our breakfast area. it is very upsetting to see that we failed at providing you with a satisfactory stay. I will certainly look into this matter and make sure that this will not happen again. My staff will be aware of this problem. I hope... More

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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2*
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Also Known As:
Best Western West Haven
West Haven Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
Number of rooms
100

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