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All 5 West Haven hotels

BEST WESTERN Executive Hotel of New Haven-West Haven

2.0 of 5 Hotel   |   490 Saw Mill Road, West Haven, CT 06516
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Ranked #2 of 5 Hotels in West Haven
A recent review
4 of 5 stars reviewed 1 week ago
AnneHahn Palmyra, Virginia
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171 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palmyra, Virginia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed 3 nights at the Best Western Executive Hotel in West Haven, CT. Overall, our stay was fine - the room was clean and quiet and weekend continental breakfast was good with scrambled eggs in addition to standard fare. Just a couple of things we did not like; pavement on entry to the hotel was full of potholes and... More

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel was easy to access from the interstate, and was close to several dining and shopping choices. Parking lot shared with a closed building, but don't let that put you off. Inside, the Lobby and Dining area are clean, updated and modern looking. Staff was very polite and helpful. Rooms are clean, quiet and well equipped. Beds are comfortable.... More

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Santa Clarita, California
1 review
1 of 5 stars Reviewed 3 weeks ago

I made the reservation for this hotel the night before over the internet. I've been going cross-country for a month and I am VERY careful when making my reservations. I am certain that I reserved a room with two queen beds. When we arrived, we were directed toward a room with a single king. We went down to explain the... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Tanponponoko, Thank you for taking the time to write a survey concerning your recent stay, I am very disapppointed we failed to handle all of your requirements in a satisfactory manner. I appreciate your constructive critique of our performance,You have alerted us to an area needing attention and corrective action has been taken. We appreciate your patronage and hope... More

Travelers are raving about these West Haven hotels

Pitman, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Easy on and off Interstate. Nice enough for a quick stop over. Reserved a queen size bed and got a full. Room was large and clean. Quite evenly being so close to interstate. Don't count on the free breakfast. Wasn't ready by 6:30, not much variety.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ridge, New York, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This is my second time staying at the hotel. My son is attending the Univ. of New Haven, so the location is perfect for us . Literally a 5 min. drive. The atmosphere both in the lobby and room feels very 'upscale'. Breakfast was a nice added perk. The manager and staff go above and beyond to accommodate your needs.... More

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Sandwich, Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

As someone that travels often; great value, a well managed and run hotel. Staff professional and knowledgable. Rooms clean, breakfast well stocked with many choices. Easy on and off I-95 with easy access to local attractions

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murrieta, United States
1 review
5 of 5 stars Reviewed September 8, 2014

I was staying in Conneticut on buisness and my stay at the the best western was a great experience. Staff was always friendly and accomodating. Romm was very clean and the atmospher pleasant.there was a large group of young softball player staying there and they were not a problem at all.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dr. Mr. David G. Thank you again for taking the time to write a wonderful review about your stay with us.. I will make sure that I will share your kind words with the team. I am so happy that you never stop giving us kind words . We look forward to your next stay. Sincerely, Jocelyn Rojas More

New Haven, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2014

Very nice and helpful staff, they are willing to help you whenever you need it. clean and comfortable rooms, the room has a microwave, a nice size television, This hotel also has a pool. The manager has gone above and beyond her duties!

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Lou. R. Thank you for your recent review regarding your recent stay with us.it was nice to see we were able to provide you a great service and the room that you needed. I am pleased to see that you were able to experience the great service from our team. We look forward for your next visit. Sincerely,... More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

Well this is my second time and honestly it;s getting better and better. I feel so happy because they remember my name. The Front desk Manager (Jocelyn) is still very accommodating and very helpful. You can make a conversation anytime. The Hotel has a lot of changes. This is my scond home

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Edna, Thank you for taking the time to write your wonderful review about your recent stay with us .I will be sure to share your kind words with the team. I am so happy we achieved our goal in providing you a home away from home experience. We look forward to your next stay with us. Sincerely, Jocelyn... More

North Massapequa, New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 22, 2014

This property happens to be close to my son's University. That was the only good thing about it. The room had an strong odor when first arriving. The air conditioning worked periodically. The beds sagged and were very uncomfortable. There were dirty towels left in the bathroom, and dirty towels left for guest use. Would I stay again? Only if... More

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Vicki. M. Thank you for taking the time to share your feedback regarding your recent stay with us. It is very upsetting to see that we failed at providing you with a satisfactory stay. We work very hard towards maintaining and improving our guest satisfaction everyday, We will certainly look into this and make sure this does not... More

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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2*
Number of rooms: 100
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Also Known As:
Best Western West Haven
West Haven Best Western

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