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BEST WESTERN Executive Hotel of New Haven-West Haven

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490 Saw Mill Road, West Haven, CT 06516
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BEST WESTERN Executive Hotel of New Haven-West Haven
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257 Reviews from our TripAdvisor Community

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1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

I would not recommend this hotel to anyone that wants a good night sleep. It's right next to I-95 and all you hear is the traffic all night. I couldn't sleep at all! I went there because it was close to my son's college and we went to visit him. But I was tired all day from lack of sleep!Never... More 

Helpful?
Thank Barbara T
Downingtown, Pennsylvania
1 review
4 of 5 stars Reviewed 3 weeks ago

I was up for a track meet for my teenager. The rooms were small, but very well set up so it didn't feel cramped. I stayed in a room with a single queen, but it had a couch and desk, so I was able to relax during our down time. The hotel was very quiet. I was there with a... More 

Helpful?
Thank Michelle L
Albany, New York
Level Contributor
157 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For where it is and what you get the price is right. This hotel sits less than 25 yards from I 95 and you can hear the traffic Ask for a room on the non traffic side It is very clean with 100s of tv channels to watch if your stuck there all day as I was. Front desk staff... More 

Helpful?
Thank fglawihio
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Fglawhio, We are glad you enjoyed your stay here at Best Western Executive Hotel -New Haven-West haven. Your review and your business are greatly appreciated. We hope to see you soon. Sincerely, Jocelyn Rojas More 

New Haven, Connecticut
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 3, 2016

Typical low budget hotel. So-so rooms. Small room, small bathrooms, could use updating. Not quiet. Housekeeping walked in without knocking. Off the highway location. There are better, nicer hotels in the area around the same price.

Helpful?
Thank Italiangirl826
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

We are so disappointed to hear your experience at our hotel and appreciate your taking the time to provide feedback. The problem you mentioned was brought to the attention of our housekeeping department and have been addressed. We are sorry for the inconvenienced and annoyance the incident caused. I hope you will give us another chance .Please give me a... More 

new york, United States
1 review
5 of 5 stars Reviewed January 2, 2016

excelent hotel i recomend...nice pool nice people and places in and outside the place the room and hall way is quite plesent. i have injoyed my stay and the breakfast. thye outside sitting area is a cool place to be. the hotel in general was fantastic i injoyed every second of it

Review collected in partnership with Best Western

Helpful?
Thank Felix T
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Felix, We are glad to read you enjoyed your stay here at Best Western Executive Hotel-New Haven-West Haven and would like to invite you back on your next visit to our area. Thank you, Jocelyn Rojas More 

Denver, Pennsylvania
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 9, 2015

This review is in two parts: the hotel itself and its surroundings. The hotel was nice enough. The front desk was polite and the price was reasonable given the proximity to New Haven. We only stayed one night before heading to Rhode Island so we didn't make use of the pool or fitness room. I didn't eat breakfast at the... More 

Helpful?
Thank Andy B
Level Contributor
3 reviews
3 of 5 stars Reviewed November 22, 2015

Because you're near the highway you hear traffic noise, you hear that even at the 'pricy' hotel next door. Housekeeping needs to upgrade a little as there was evidence that the room hadn't been 'thoroughly' cleaned. Also there was a stale odor and the bedframe wasn't put together properly. But, it was a place to sleep and the breakfast was... More 

Helpful?
Thank Betty F
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Thank you for taking the time to provide feedback regarding your stay at our hotel/ While I am thrilled to hear that you did enjoy our breakfast. I regret that the problem you encountered in regards to the noise and the odor of the room and the bed frame wasn't put together properly. Please give us another chance and we... More 

Providence, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 14, 2015

I would recommend BEST WESTERN EXECUTIVE HOTEL for being so nice and clean hotel. The staff were awesome and Jocelyn was helpful .I had a great time and will surely comeback. Breakfast was good too, . Thank you

Helpful?
Thank elgarlino
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Elgarlino, Thank you for your great review. We are happy to make your stay here at Best Western Executive Hotel a happy and peaceful one. And thank you for mentioning my name. Looking forward to your next visit. Sincerely, Jocelyn Rojas More 

Lawrenceville, New Jersey
1 review
3 of 5 stars Reviewed November 10, 2015

There was hair on three of the pillows and what looked like make up. It was nice that when I called to the front desk, they almost immediately sent up clean pillowcases. The vending machines were almost all empty in the stairwells. The front desk clerks were very nice.

Helpful?
Thank UNHMom
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear UNHMom, Thank you for taking the time to write a review about your recent stay with us . We really appreciate your feedback and we are very sorry for the condition of the bed in your room. We will make sure that it will not happen again.In regards to the vending machine, i do apologize again but was happy... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 2, 2015

This is my favorite hotel to visit when I am in Connecticut because of how clean, comfortable and convenient it is for me. The staff are always wonderful and make my stay enjoyable. Great customer service, lovely hotel, great location, what more can you ask for.

Review collected in partnership with Best Western

Helpful?
Thank Brenda O
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Brenda O. Thank you for being a return guest here at Best Western executive Hotel-New-Haven-West Haven.Your review and your business are appreciated. Looking forward for your return. Sincerely, Jocelyn More 

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