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BEST WESTERN Executive Hotel of New Haven-West Haven

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490 Saw Mill Road, West Haven, CT 06516
Best prices for: 1 room 1 guest
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BEST WESTERN Executive Hotel of New Haven-West Haven
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BEST WESTERN Executive Hotel of New Haven-West Haven
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211 Reviews from our TripAdvisor Community

Traveler rating
    68
    53
    42
    29
    19
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64
32
18
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
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  • All months
    (211)
  • Mar-May only
    (57)
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    (32)
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Johannesburg, South Africa
Contributor
19 reviews 19 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The siting of this hotel suited me for an overnight stay, en route to the Berkshires. I arrived the day before Memorial Day without a booking. When I walked in the reception and entrance area was deserted. I eventually sat down and waited for some sign of life. After a good few minutes a harassed man arrived and walked in... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Margaret W., Thank you for taking the time to provide feedback regarding your stay while I am thrilled to hear that you did like the room and have no problem with it. I regret that you encountered a problem upon check in. We are in the process of evaluating opportunities for improvement and do appreciate your input. Sincerely, Jocelyn... More 

LONDON
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel with very friendly & helpful staff. Stay here whenever I can when in US. Great location, near all sorts of shops & many restaurants. I regard this as my home from home. Free parking & free internet, unlike many other hotels of similar quality.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Mike, We are happy to make your stay here at the Best Western -New Haven-West Haven a happy and peaceful one. Thank you again for such a nice review. See you soon. Sincerely, Jocelyn Rojas More 

Pensacola, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband and I were touring the New England states. Read the reviews on this hotel online and decided to stay here, glad we did. Rooms were clean, hot breakfast. I would recommend this hotel and will stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Linda T., It sounds like you enjoyed your stay here at the Best Western Executive Hotel -New Haven-West Haven. Thank you for such a nice review and we hope to see you again. Sincerely, Jocelyn Rojas More 

Stockholm, Sweden
Top Contributor
181 reviews 181 reviews
60 hotel reviews
127 helpful votes 127 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Stayed for three days during a business travel. The hotel is not in New Haven as the name of the hotel suggests, but is in West Haven (approx. 22 USD for travel by taxi from New Haven). Having used the Best Western hotel chain in multiple countries in Europe, found the experience at Best Western West Haven below average. The... More 

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear AnoopPV, Than you for taking the time to provide feedback regarding your stay with us. While I am thrilled to hear our staff was friendly and polite. I regret that the problem you encountered in our breakfast and the renovation we had outside. We are in the process of evaluating opportunities for improvement and appreciates your input, I hope... More 

Travelers are raving about these West Haven hotels

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 27, 2015

The hotel itself and the room was decent enough. I wasn't real creeped-out. The reviews I read said the staff were very friendly and pleasant and overall I will agree but the lady who oversees the breakfast in the morning was not so nice. She made you feel like you were in her house and it was an annoyance to... More 

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Lesenia F. I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize, and I hope you will give us another chance and I can assure you we will do everything we can to make... More 

Augusta, Maine
Top Contributor
98 reviews 98 reviews
41 hotel reviews
331 helpful votes 331 helpful votes
4 of 5 stars Reviewed April 27, 2015

The first impression we had wasn't great; it's kind of dark where one turns in, there is a large abandoned and sort of creepy building next door,and the pavement driving in was in awful shape. But the hotel itself was pretty good. The pool was closed for renovations the first night but was open the second. The room except for... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Badgerjim, We appreciate your kind words concerning our hotel. Your review is greatly appreciated . We appreciate your honest input and will keep your comment in mind as we constantly look for ways to improve our guests experience . We hope you will return to stay with us the next time you are in the area and let us... More 

New Haven, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2015

The hotel is clean and smoke free, they are always updating the rooms. There is plenty of places to eat around this hotel, including my favorite Texas Roadhouse! I would recommend to anyone. I have been using this hotel for two years now and the staff here has always been friendly and helpful.

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Lou R. Thank you for your nice review and we are glad to know we are your favorite place while travelling in the New Haven-West haven area. We appreciate your nice review and look forward to your next visit. Sincerely, Jocelyn Rojas More 

GARRISONVILLE, United States
1 review
5 of 5 stars Reviewed April 21, 2015

overall very pleasant stay very convenient location pleasant staff have been staying @ this hotel for 15 years due to my performance at a West Haven Club in the evening. easy access several restaurants etc in close proximity would definitely reccomend this hotel to associates and intend to stay at this location in the future

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Michael H. We are happy to make your stay here at the Best Western Executive Hotel a happy and peaceful one for the past 15 years. Thank you for such a nice review. We are looking forward to your next visit. Sincerely, Jocelyn Rojas More 

Upper Marlboro, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

The room was located next to elevators which was very convienent. Elevator sound could only be in the bathroom close to the elevator shaft. This was very quiet hotel and sound proofing was excellent for a room so close to the elevator shaft. Those sounds were not heard in the sleeping area which allowed a nice 4 nights sleep .The... More 

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Benson B., Thank you for your nice review of our hotel, Best Western Executive Hotel- New Haven-West Haven. Your review and business are appreciated , We are glad to have provided you with a great stay. We hope to see you again on your next trip to New Haven-West haven area. Sincerely, Jocelyn Rojas More 

Rancho Cucamonga, California
Top Contributor
54 reviews 54 reviews
33 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 11, 2015

Hotel located adjacent to highway so I would recommend getting a room away from freeway side as the sound proofing is terrible. When getting settled into our room we noticed that there was trash in both room trash cans, other then that room was clean. Bed was comfortable. Breakfast items included pancakes, eggs, muffins, cereals, muffins, juices, etc. It appears... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Travelling Dad I appreciate your review about your experience with us and I apologize for all the inconvenience you experienced with your stay with us. Please give us another chance, The renovations are done and the Indoor pool is open . Sincerely, Jocelyn Rojas More 

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