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BEST WESTERN Executive Hotel of New Haven-West Haven

2.0 of 5 490 Saw Mill Road, West Haven, CT 06516
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BEST WESTERN Executive Hotel of New Haven-West Haven
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BEST WESTERN Executive Hotel of New Haven-West Haven
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189 reviews from our community

Traveler rating
    58
    49
    36
    27
    19
See reviews for
59
28
16
57
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (189)
  • Mar-May only
    (37)
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    (61)
  • Sep-Nov only
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Eugene, Oregon
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Warm and Comfortable for an Overnight Stay. Needed a safe and warm and budget-friendly motel/hotel for us and our 20-something children. This qualified and got us on the road next morning with an 'OK' hot continental brekky just enough to fill the void. Nothing special but nothing amok either. Thanks, BW!

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Eugene, We appreciate your feedback on your stay at the hotel. We appreciate your patronage and hope you will stay with us at the Best Western Executive Hotel the next time your are in the New Haven-West Haven area. We look forward to your return. Sincerely, Jocelyn Rojas More 

Rockport, Maine
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 weeks ago

Tired from relentless travel, stopped off at the service area a few miles prior to, and picked up a hotel guide. Did not have a reservation. Attempted to go to the Hampton Inn next door but they were frankly, rude and unwilling to honor the coupon rate that night. I was so pleasantly surprised by this location, its staff and... More 

Was this review helpful? Yes
lakeville, Ma.
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 26, 2014

I stopped at a sketchy hotel & seen the bullet proof glass between the check in clerk & I . I thought " My work crew & I deserve more" . I asked how much a room? Clerk responded 81 dollars plus tax. I got in the van & drove up the room where I ran into the Best Western... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Pearlwigs, Thank you for your great review regarding your experience with our team during your stay. I will be sure to share your comments with them. It's feedback like this really keeps the staff work hard to make every guests stay a great one. We are looking forward to see you again soon. Sincerely, Jocelyn Rojas More 

Easton, Pennsylvania
Contributor
19 reviews 19 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 19, 2014

Although it is next to the freeway, the hotel is quite. The rooms have been refurbished and are kept very clean. It was restful to stay where everything works, the people are friendly, even the carpet man on the second floor! The parking was a bit difficult to get to in the dark, but it was close to the front... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Daer Mr. Paul K. Thank you for your awesome review regarding your recent stay with us. My team and I are very happy to see such great comments. We know you have many hotels to choose from when travelling and we want to thank you for staying with us. Sincerely, Jocelyn Rojas More 

EASTON, United States
1 review
4 of 5 stars Reviewed December 19, 2014

altho the hotel is near the freeway and convenient, it is quiet. the parking lot is a bit awkward, but once you figure it out it is near the front door. the upgrades being done are making the rooms nice and the look is very attractive. The breakfast is typical for this type of hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. K., Thank you for sharing your review about your stay with us. I am happy to see you enjoyed your stay. I will be sure to share your comments with our team. It's feedback like yours that really keep s the team inspired to make every guests stay a great one. We hope to see you again soon.... More 

1 review
2 of 5 stars Reviewed December 17, 2014 via mobile

the staff was very rude. A different charge was on my card every day. And the room was not the cleanest thing I've seen for the price that they charge.they also say they do not allow smoking but the entire hotel Smelt like cigarettes the whole time I stayed there which was 3 long days. Breakfast is free and with... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Angy 72, Thank you for taking the time to let me know how was your stay at our hotel and let me first start by apologizing for any unnecessary frustration we might have caused concerning your recent stay with us. Our guest,s comfort is of the utmost importance to us and we certainly don't want confusion to take... More 

Travelers are raving about these West Haven hotels

Loveland, Colorado
Contributor
19 reviews 19 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 4, 2014

Stayed for 5 nights at this hotel. Arrived late and requested room away from highway to allow sleep and they immediately accommodated this request. Rooms were kept clean. Breakfast was good and room clean, good coffee.. Pool was nice and warm.

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear weatherwise4, Thank you for your wonderful review regarding your recent stay in our hotel. I am happy that you had a chance to enjoy or Indoor Pool and our breakfast. Glad you had a restful stay. We look forward to seeing you again here at Best Western Executive Hotel. Simcerely, Jocelyn Rojas More 

Denver
1 review
3 of 5 stars Reviewed November 23, 2014

Average hotel, but great excellent service! We were located near the elevator which was noisy. Would have been fine for one night, but we were there for three nights. Would recommend this hotel for someone passing through CT.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear David R, Thank you for your nice review. Thank you for taking the time to let me know how was your stay with us. let me first start by apologizing for any unnecessary frustration we might have caused concerning your room near the elevator. We hope to see you again. Sincerely, Jocelyn Rojas More 

Guadalajara, Mexico
2 reviews
4 of 5 stars Reviewed November 20, 2014

The service at our arrival was good although we didn't feel quite welcome by the person at the front desk. The hotel looked in good shape and great location for our business purposes. Everything was good but the bed sheet cleanness, we woke up with hives on legs which upset us.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Juan A, We appreciate your feedback on your stay at our hotel. it gives us the opportunity to improve for future guests. I am glad you had a restful stay and our location was nearly everything you needed. We hope to see you again . Sincerely, Jocelyn Rojas More 

1 review
4 of 5 stars Reviewed November 19, 2014

My wife and I Stayed in BW in west haven on 11/10 &11, had my precious grannies over for one night. They enjoyed the heated pool and restaurants in the vicinity. Rooms were clean and well supplied but we kept finding flies and ladybugs inside by the window. My wife trapped in cup and brought them out. Wi-fi worked great... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Sanabria P, We appreciate your great feed back about your recent stay with us. The staff has really taken great pride & ownership in taking care each guest. I am very happy you had a chance to enjoy our Indoor Pool and our breakfast. We will do some renovation this December and that includes our carport. We look forward... More 

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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2*
Number of rooms: 100
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Also Known As:
Best Western West Haven
West Haven Best Western

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