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All 5 West Haven hotels

BEST WESTERN Executive Hotel of New Haven-West Haven

2.0 of 5 Hotel   |   490 Saw Mill Road, West Haven, CT 06516
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55%
Ranked #2 of 5 hotels in West Haven
A recent review
3 of 5 stars reviewed yesterday
eperine Hopewell Junction, New York
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  • Reviews (161)
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161 people have reviewed this hotel

Traveler rating
    46
    39
    32
    26
    18
See reviews for
48
26
14
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
North Massapequa, New York
2 reviews
2 of 5 stars Reviewed yesterday NEW

This property happens to be close to my son's University. That was the only good thing about it. The room had an strong odor when first arriving. The air conditioning worked periodically. The beds sagged and were very uncomfortable. There were dirty towels left in the bathroom, and dirty towels left for guest use. Would I stay again? Only if... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Hopewell Junction, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Stayed overnight for move in to college for my daughter. When you approach the hotel entrance, you have to drive through the parking lot of the abandoned restaurant building beside it (very seedy). There is sufficient parking but there are signs all over stating hotel not responsible for you car belongings (made me feel secure). The awning in the entrance... More

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Montgomery, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

The room was clean, the staff was courteous, the beds were comfortable. My room was right near the elevator, and although I do not prefer that, it was quieter than I anticipated. The telephone system however is ancient and the message waiting light blinked all night without a message.

Review collected in partnership with Best Western

Was this review helpful? Yes
New Brunswick, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

I had a great stay and will come back again because of good service great staff, and very nice manager (Jocelyn). You will feel very important because they will greet you in the lobby. Room very nice and wi-fi is good. They will also upgrade your room automatically if you are a Best Western Rewards and will give you an... More

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ricky F., It was so nice to read your great review. It was so nice that you enjoyed your stay and how happy you were with our staff. I will be sure to share your comments with our team. we hope to see you soon. Sincerely, Jocelyn Rojas More

Iuka, IL
Top Contributor
55 reviews 55 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Stopped for the night on our way through the area. Hotel staff was friendly and helpful. Hotel and grounds appeared clean and well maintained but the parking lot on the east side is not well lit and gives you an uneasy feeling. Room was clean, spacious and comfortable. Breakfast was the typical choices as most chain hotels, nothing special. We... More

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Kelly C, Thank you for your kind review regarding your recent stay with us. It was nice that you enjoyed your stayed and we hope to see you again soon. I will be sure to share your comments with our team . Sincerely Jocelyn Rojas More

Granite Falls, Minnesota
Top Contributor
141 reviews 141 reviews
43 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stopped here on a trip to New England. 1. The WiFi never worked. 2. The pool was freezing cold. It is advertised as a "heated pool." Nope. 3. Not that it made any difference, because there were no towels. 4. Breakfast was not good. Eggs were rubber and selection was weak. 5. Thought we would have been asked how our... More

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Travelers are raving about these West Haven hotels

Cleveland, Ohio
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As we were coming through Connecticut at one of the rest stops the West Haven area was mentioned as a nice spot to stop in! For years we have stayed in Best Western hotels! This particular hotel had a good rate so we stayed one night! Recently, Best Western have become independently owned and things have changed. It is VERY... More

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San Leandro, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We’ve stayed at a number of Best Westerns over the years and this one is about average or a little below average simply because our room smelled heavily of cigarette smoke. We stayed here in May 2014. As far as roadside motels go, the room was decently appointed and cleanliness wasn’t too suspect. The room was also quite spacious. However,... More

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Kchang, Thank you for taking the time to share your feedback regarding your recent stay with us. It is very upsetting to see that we failed at providing you with a satisfactory stay. We certainly look into this matter and make sure this does not happen again. We hope that you will consider giving us another try next time... More

claremont, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel a majority of my time on the east coast due to work - absolutely enjoyed it. The entire staff is extremely helpful. Clean rooms, good breakfast, and located close to multiple restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mark O, Thank you for your great review regarding your recent stay with us. We look forward to your next stay with us. Sincerely, Jocelyn Rojas More

salzburg
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice and comfortable rooms and beds; rooms tastefully decorated; hotel well maintained, staff friendly and helpful; location close to events and sights. On the downside: Immediate surroundings not so beautiful (Interstate 95, huge parking area, empty warehouse type of building). Suggestion from a non-smoker: Why not have a a smoking area designated outside the hotel (with a bench and an... More

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Franzsalsburg, Thank you for your wonderful review about your recent stay with us. I will be sure to share your kind words with the team. I am so happy we achieved our goal in providing you a satisfactory stay.. We look forward to your next stay with us. Sincerely, Jocelyn Rojas More

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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2*
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Also Known As:
Best Western West Haven
West Haven Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
Number of rooms
100

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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