We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Executive Hotel of New Haven-West Haven

Hotel website
Hotel deals
490 Saw Mill Road, West Haven, CT 06516
Special Offer
1,000 bonus reward points
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
BEST WESTERN Executive Hotel of New Haven-West Haven
Professional photos View all
Browse nearby
BEST WESTERN Executive Hotel of New Haven-West Haven
Add Photo Write a Review

217 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    71
    54
    43
    30
    19
See reviews for
66
32
19
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (217)
  • Mar-May only
    (57)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (32)
All months
Mechelen, Belgium
Level Contributor
1 review
2 of 5 stars Reviewed 1 week ago

Room was nice. Service ok. Breakfast room was very basic, but worse is that the selection was poor and the use of plastic cutlery and paper plates was really not very pleasant. Also pretty much everything needed refilling. Pancakes were cooked fresh from a machine, but were not very tasty.

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Hege B, Thank you very much for your recent survey at the Best Western Executive Hotel-New Haven-West Haven. I am glad that you did like our room. I do apologize for the problem you encountered in our breakfast. We are in the process of evaluating opportunities for improvement and appreciates your honest input. I hope you will give us... More 

HICKSVILLE, United States
1 review
5 of 5 stars Reviewed 1 week ago

I Come into To Town To Visit My Family Alot Of Time During The Year So I Always Looked For A Place To Stay While I Was In Town Best Western Is The Best Place Hands Down ! & Everything Is So Close By I Love It!

Review collected in partnership with Best Western

Was this review helpful? Yes
murrieta, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this property several times on business and I always look forward to returning. The Hotel is first class and upgrades to the Hotel are Great. I highly recommend a stay here. The hotel is located close to restaurant's and shopping stores. Great staff always friendly and caring. A pleasure always

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. David G., I appreciate the review at your recent stay at our hotel. Also, Thank you for mentioning how good our staff here at Best Western Executive Hotel New Haven-West Haven and that they made you feel at home during your whole week stay with us. Again I would like to thank you for such a good review... More 

Litchfield, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great hotel-good location-very nice stuff-very clean. Excellent value for the money. Nice bed-nice bathroom-good TV. Good parking. Late arrival went fine. I would definitely recommend this hotel and stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Audrey06789m We are happy to make your stay here at the Best Western Executive Hotel -New haven-West Haven, a happy and peaceful one. It is a guest's like you who make our job easier and more rewarding. Thank you again for the compliments and we look forward to serving you the next time you stay with us. Sincerely, Jocelyn... More 

queens
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has one of the cleanest and quietest rooms I've been in lately and the staff is super friendly. The problems that I had were spotty WiFi that kept disconnecting itself, and my room had a very bad shower. It was nearly impossible to adjust it correctly. Small turns of the handle would result in what felt like thousand... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Seeyaaroundqueens, Thank you so much for taking the time to submit a review of our hotel. We really appreciate your doing so. Thank you for mentioning how good the staff and the cleanliness of our room. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 3 weeks ago

This is a great place to crash on a long road trip. It's right next to the highway. Rooms were clean and modern enough. The bathroom was not as clean as I'd like - a hair in the shower and a dirty shower mat- but that wasn't a big deal to me. I figure there's enough chemicals dumped in a... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear we4viajeros, We are happy to read your survey and that you enjoyed your stay here with us at the Best Western Executive Hotel-new Haven-West Haven area. Thank you also for mentioning how good our staff and you did enjoy our breakfast. I would also like to apologize for the problem you encountered and we appreciate your honest input and... More 

Johannesburg, South Africa
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 26, 2015

The siting of this hotel suited me for an overnight stay, en route to the Berkshires. I arrived the day before Memorial Day without a booking. When I walked in the reception and entrance area was deserted. I eventually sat down and waited for some sign of life. After a good few minutes a harassed man arrived and walked in... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Margaret W., Thank you for taking the time to provide feedback regarding your stay while I am thrilled to hear that you did like the room and have no problem with it. I regret that you encountered a problem upon check in. We are in the process of evaluating opportunities for improvement and do appreciate your input. Sincerely, Jocelyn... More 

LONDON
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 25, 2015

Great hotel with very friendly & helpful staff. Stay here whenever I can when in US. Great location, near all sorts of shops & many restaurants. I regard this as my home from home. Free parking & free internet, unlike many other hotels of similar quality.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Mike, We are happy to make your stay here at the Best Western -New Haven-West Haven a happy and peaceful one. Thank you again for such a nice review. See you soon. Sincerely, Jocelyn Rojas More 

Pensacola, United States
2 reviews
5 of 5 stars Reviewed May 6, 2015

My husband and I were touring the New England states. Read the reviews on this hotel online and decided to stay here, glad we did. Rooms were clean, hot breakfast. I would recommend this hotel and will stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Linda T., It sounds like you enjoyed your stay here at the Best Western Executive Hotel -New Haven-West Haven. Thank you for such a nice review and we hope to see you again. Sincerely, Jocelyn Rojas More 

Stockholm, Sweden
Level Contributor
183 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
2 of 5 stars Reviewed April 29, 2015

Stayed for three days during a business travel. The hotel is not in New Haven as the name of the hotel suggests, but is in West Haven (approx. 22 USD for travel by taxi from New Haven). Having used the Best Western hotel chain in multiple countries in Europe, found the experience at Best Western West Haven below average. The... More 

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear AnoopPV, Than you for taking the time to provide feedback regarding your stay with us. While I am thrilled to hear our staff was friendly and polite. I regret that the problem you encountered in our breakfast and the renovation we had outside. We are in the process of evaluating opportunities for improvement and appreciates your input, I hope... More 

Travelers are raving about these West Haven hotels

Questions? Get answers from hotel staff and past guests. Ask a question

122 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Room/suite (11)
Viewed
View from room (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (107)
Viewed
Room/suite (52)
Viewed
Dining (9)
Viewed
Bathroom (7)
Viewed
Pool/beach area (12)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (15)
Viewed
Other (11)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay