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All 5 West Haven hotels

BEST WESTERN Executive Hotel of New Haven-West Haven

2.0 of 5 Hotel   |   490 Saw Mill Road, West Haven, CT 06516
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Ranked #2 of 5 Hotels in West Haven
A recent review
5 of 5 stars reviewed 3 days ago
judy a Maitland, Florida
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174 reviews from our community

Traveler rating
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    40
    34
    27
    19
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55
27
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49
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Maitland, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Nice place and very well run. It's a surprise package! Good breakfast. Staff always courteous and cheerful and HELPFUL. Thank you. It is a good place to stay and we have stayed there many times while visiting family in Orange. This time was several days.

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LONDON
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Once again a very pleasant stay here. I know we are regulars but nevertheless everyone is very friendly & helpful. It is like home from home. They have now comleted the restoration of the entire hotel & the rooms are light & airy & a good size. With shops literally around the corner & Walmart & the new MacDonalds directly... More

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1 review
2 of 5 stars Reviewed 1 week ago

STAY AWAY! Exterior falling apart (ceiling missing from portico), hallways smell of bad odor, breakfast was horrible (should have gone to Denny's!), smoke detector falling off the wall and the shower spigot had to be maneuvered to get water to come out!

Review collected in partnership with Best Western

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Travelers are raving about these West Haven hotels

Palmyra, Virginia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights at the Best Western Executive Hotel in West Haven, CT. Overall, our stay was fine - the room was clean and quiet and weekend continental breakfast was good with scrambled eggs in addition to standard fare. Just a couple of things we did not like; pavement on entry to the hotel was full of potholes and... More

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2 reviews
5 of 5 stars Reviewed 4 weeks ago

The hotel was easy to access from the interstate, and was close to several dining and shopping choices. Parking lot shared with a closed building, but don't let that put you off. Inside, the Lobby and Dining area are clean, updated and modern looking. Staff was very polite and helpful. Rooms are clean, quiet and well equipped. Beds are comfortable.... More

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Santa Clarita, California
1 review
1 of 5 stars Reviewed 4 weeks ago

I made the reservation for this hotel the night before over the internet. I've been going cross-country for a month and I am VERY careful when making my reservations. I am certain that I reserved a room with two queen beds. When we arrived, we were directed toward a room with a single king. We went down to explain the... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Tanponponoko, Thank you for taking the time to write a survey concerning your recent stay, I am very disapppointed we failed to handle all of your requirements in a satisfactory manner. I appreciate your constructive critique of our performance,You have alerted us to an area needing attention and corrective action has been taken. We appreciate your patronage and hope... More

Pitman, United States
1 review
3 of 5 stars Reviewed September 24, 2014

Easy on and off Interstate. Nice enough for a quick stop over. Reserved a queen size bed and got a full. Room was large and clean. Quite evenly being so close to interstate. Don't count on the free breakfast. Wasn't ready by 6:30, not much variety.

Review collected in partnership with Best Western

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Barbara D. Thank you for taking the time to share your feed back regarding your recent stay with us. It is very upsetting to see that we failed to give you a satisfactory stay. I am so sorry that you had a bad experience with our breakfast. we do our best to provide you the best breakfast. Now we... More

Ridge, New York, United States
1 review
5 of 5 stars Reviewed September 22, 2014

This is my second time staying at the hotel. My son is attending the Univ. of New Haven, so the location is perfect for us . Literally a 5 min. drive. The atmosphere both in the lobby and room feels very 'upscale'. Breakfast was a nice added perk. The manager and staff go above and beyond to accommodate your needs.... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Susan K. Thank you for your great review regarding your recent stay. I am so happy to see you had a great stay . We look forward to your next stay. Sincerely, Jocelyn Rojas More

Sandwich, Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2014 via mobile

As someone that travels often; great value, a well managed and run hotel. Staff professional and knowledgable. Rooms clean, breakfast well stocked with many choices. Easy on and off I-95 with easy access to local attractions

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Thank you for taking the time to write a wonderful review about your recent stay with. us. I will be sure to share your kind words with the team. I am so happy we achieved our goal in providing you a great experience in our hotel. We look forward to your next stay with us. Sincerely, Jocelyn Rojas More

murrieta, United States
1 review
5 of 5 stars Reviewed September 8, 2014

I was staying in Conneticut on buisness and my stay at the the best western was a great experience. Staff was always friendly and accomodating. Romm was very clean and the atmospher pleasant.there was a large group of young softball player staying there and they were not a problem at all.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dr. Mr. David G. Thank you again for taking the time to write a wonderful review about your stay with us.. I will make sure that I will share your kind words with the team. I am so happy that you never stop giving us kind words . We look forward to your next stay. Sincerely, Jocelyn Rojas More

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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2*
Number of rooms: 100
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Also Known As:
Best Western West Haven
West Haven Best Western

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