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All 5 West Haven hotels

BEST WESTERN Executive Hotel of New Haven-West Haven

2.0 of 5 Hotel   |   490 Saw Mill Road, West Haven, CT 06516
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Ranked #2 of 5 hotels in West Haven
A recent review
4 of 5 stars reviewed 4 days ago
Lillian H metuchen, United States
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137 people have reviewed this hotel

Traveler rating
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38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
metuchen, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

the hotel was wonderful ...the breakfast was not worth it( even as it comes with the room). the hotel parking was tight there are dumpsters and storage containers in the parking lot that forces guests to park to the back of the building and walk around to the entrance

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Lillian H. Thank you for your review regarding your recent stay. it is very upsetting that we failed at providing you with a satisfactory stay. We will certainly look into this and make sure this does not happen again. We hope that you will continue giving us another try next time you are in the area. Sincerely, Jocelyn Rojas More

San Diego, California
Top Contributor
120 reviews 120 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Was in town with mom and sister visiting family. The hotel wasn't anything special but provided the basics. My mom and sis arrived before me and they were having challenges in the bathroom. The sink stopper wouldn't work as well as the tub stopper. It was able to fix the sink stopper but for mom and sis (who take baths,... More

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Dexter 619, Thank you for taking the time to share your feedback regarding your recent stay with us. We do apologize for any inconvenienced you had in our hotel. We will look into this and make sure this will not happen again. We hope that you will consider giving us another try the next time you are in the... More

Ballston Spa, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

This Best Western is good except they are still under construction on some of the building. The pool is kind of cold and has cement things on the bottom of the pool that were kind of uncomfortable. The bed was good and the rooms were okay. The TV was a little far from the bed for the size but it... More

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Nathan J, We appreciate your feedback on your recent stay at the hotel. I am glad you had a restful stay. It give us the opportunity to improve for future guests. We look forward to seeing you again here at Best Western Executive Hotel-New-Haven-West Haven. Sincerely, Jocelyn Rojas More

Oswego NY
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very easy to get to off I-95. Quick check-in, nice enough desk attendant. Room was clean and spacious. Bathroom is a bit small. Good size TV and comfortable bed. A LOT of noise from the highway (we were on the 6th floor 609). Also we could hear the people in the rooms adjacent to us. Therefore, when we turned up... More

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Betsaroo. Thank you for your review. I hope we continue to be your choice whenever you come to the New -Haven-West Haven area. We look forward to your return Sincerely, Jocelyn Rojas More

New Hampshire, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Perfect location for my travel itinerary. Internet, which is a MUST for me, was good (much better during my previous stay one month prior), clean, Direct TV was good...however, the location leave s a bit to be desired. Certainly not in a great part of town.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Lewis, Thank you for your kind comments. I am grateful you took the time to let us know of your satisfaction. Sincerely, Jocelyn Rojas More

Phoenixville, Pennsylvania
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

A group of us came to New Haven for a long weekend, and we were told upon check-in that we were not allowed to bring our bicycles into the hotel - this wasn't mentioned on the website and it didn't even cross our minds to ask, as we are all responsible adults who usually travel with our bicycles and have... More

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms PoMor, Thank you for your comments concerning the problem you had in our hotel. I appreciate your taking the time to write a survey and hope you will accept my apologies for any inconvenience you experienced.. I will make sure that this will not happen again. We appreciate your patronage at the Best Western executive Hotel in New... More

Travelers are raving about these West Haven hotels

Hartford, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is my personal choice because of the location and the Friendly staff. Very close to anywhere. I live in Connecticut but everytime I visit the VA HOspital. I choose this hotel Why? very affordable.

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Jenny A, Thank you for your excellent review regarding your recent stay with us . I am so happy we were able to0 exceed your expectations. We look forward to your next visit. Sincerely, Jocelyn Rojas More

West Haven, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The service at the front desk Jocelyn,juin, scott and everyone else there are to be come ded for there outstanding service and understanding of what a hotel guest is looking for when they are traveling. The rooms are newly renovated and excellently designed. This hotel is a must stay if your traveling anywhere near this area.

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Sir, It was an absolute pleasure to read your review regarding your stay at our hotel. Thank you so much for sharing your great experience. We look forward to your return. Sincerely, Jocelyn Rojas More

California City, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

This Hotel makes me feel special. Great Staff, Hotel close to the Hospital where I have to go. Jocelyn is a wonderful person. She offered me the Best Western Rewards upon check in. Help me out in my taxi arrangement. Upgrade my room to a Non Smoking King Bed.She reminded me about the renovation of the Hotel. She is very... More

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mrs. Cecille M., It was nice reading your review regarding your recent stay with us. Myself and staff here are very happy that your stay was enjoyable. We look forward to your next visit Sincerely. Jocelyn Rojas More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2014

The hotel is under renovation and was able to stay in one room on the 6th floor.,The Front Desk staff showed the room and I love it. Rate is great. I stayed there and will definitely come back and will tell my friends to stay in Best Western.

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

It was a pleasure to read your review regarding your recent stay at our hotel. Thank you so much for sharing your great experience. We look forward to your next visit. Sincerely, Jocelyn Rojas More

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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Also Known As:
Best Western West Haven
West Haven Best Western
Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in West Haven
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2*
Official Description (provided by the hotel):
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
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