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BEST WESTERN Executive Hotel of New Haven-West Haven

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490 Saw Mill Road, West Haven, CT 06516
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BEST WESTERN Executive Hotel of New Haven-West Haven
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232 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • All months
    (232)
  • Mar-May only
    (57)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (32)
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Washington DC, District of Columbia
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 days ago NEW

As someone who's been staying in this area for years on our trips into CT, I was immediately disturbed by the way the "curb appeal" has degenerated on this property. To spare you the sight in person, before you can even SEE the BW, you're greeted by rotting dilapidated buildings and a poorly maintained lot in the front driveway and... More 

Was this review helpful? Yes
Brooklyn, United States
1 review
4 of 5 stars Reviewed 1 week ago

The value for what you get at the hotel is excellent. It has a full breakfast, not a continental one. This was the only hotel in the area with an indoor pool. Easy proximity to New Haven - Yale and to beaches in West Haven.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Diane R. Thank you very much for taking the time to submit a nice review of our hotel, Best Western Executive Hotel-New Haven-West Haven. We are so happy to know that you enjoyed your stay in our hotel and we are glad you enjoyed the comfort of your room, pool and the kindness of our great team. We hope... More 

Naugatuck, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had an awesome experience with this hotel. In town for just one night only. Our room was very clean, bed was super comfortable, and I have to say (after reading so many reviews stating that it was very loud and noisy) we didn't experience any loud noise whatsoever! Room was very spacious and modern. Will definitely book here again.

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Stacy, We really appreciate your review of our Best Western Executive Hotel-New haven West Haven. It is so great to see that you enjoyed your stay even for one night only .And we look forward to your next visit. Sincerely, Jocelyn Rojas More 

Springfield, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

EXTREMELY Clean, Bathroom shower could be updated but very clean and usable. Staff very accommodating. Pool area clean. Everything about this place was thumbs up. Very quite. Highly recommend. Housekeeping very thorough especially with 2 pre teen girls. Because of our experience we felt we had to write a review about our stay

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear JohnX4805dF, Thank you for your nice review of our hotel the Best Western Executive Hotel- New Haven-West Haven. We are glad to have provided you with a great stay during the soccer tournament it was very nice to see while you were here for the tournament, that you enjoyed the comfort of your room and the kindness of our... More 

murrieta, United States
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I always make it a plan that when I am in this part of Connecticut I stay at this Best Western Hotel. It's like my Home away from Home. Very close locations to restaurants and for general shopping needs. I look forward to my return to stay at this Hotel. I highly Recommend a stay here.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. David G, We are glad to have made your stay a great one and would like to Thank you again for another great review of our hotel. Your business is always appreciated and we hope to see you again soon. Sincerely, Jocelyn Rojas More 

west newbury, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

check in was quick and professional gentle very courteous. the room was very clean. wish that i wasn't so tired i would've gone and enjoyed the pool. i wont hesitate to stay again especially with a night staff like that.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Nelly, O, Thank you for taking the time and sharing your great and glowing review of our Best Western Executive Hotel-New Haven-West haven It is so great to know that you had a great experience while here in New Haven-West haven. I will be sure to share your comments with our team. We hope to see you back. Sincerely,... More 

New York
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Had to stay in this hotel for a softball tournament. We stayed for 5 days and the entire trip was terrible. First here are the positives.....The place was bug free, and the staff was nice. Now the bad things....The hotel is right off interstate 95 so if you like the sound of cars and trucks all night then this is... More 

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Americana 515, Thank you for sharing your review of your recent stay with us. as we always strive to make every guest stay a great one. We have certainly failed that mission with your stay with us. We have taken your comment and addressed the issues right away with all Departments and we apologize for any problems you had... More 

Travelers are raving about these West Haven hotels

New York
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I needed a hotel on Saturday and I booked this on Wednesday night since I didn't have many options left. Most of the reviews that I read before had prepared me for what I experienced during my roughly 14 hour stay at this hotel. The staff, while not mean, did not necessarily seem to be overly friendly. The room was... More 

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Camundongo, Thank you for sharing your review of our hotel for your recent stay. Your experience is not something we want to read. We strive to make every guest's stay a great one. We certainly failed the mission here. We will certainly take your experience and discussing the issue right away to avoid the problems. We hope you will... More 

1 review
1 of 5 stars Reviewed July 16, 2015

Customer Service was terrible, unable to get anything Gentleman at front desk did not know or understand our reservation Traveling with a group, we were not impressed for the amount of money we paid to stay

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Sarah H. Thank you for taking the time to provide us with your feedback. We assure you that our team is working very hard to provide all of our guest at the product and services that will allow you to want to return to Best Western Executive Hotel-New Haven-West Haven. I sincerely apologize for the problems you encountered with... More 

1 review
5 of 5 stars Reviewed July 13, 2015

I checked in around midnight and was thankful they had a room to accommodate me any my family. The hotel room was clean, comfortable, and the continental breakfast had pancakes, eggs and bacon. It was a reasonable rate for one night's stay. Easy access from and to the highway.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Patricia S., Thank you for sharing your wonderful review of our Best Western Executive in New Haven-West Haven CT. for your recent stay with us . We are so happy to be your choice to spend your stay in New England area. We hope to see you again. Sincerely, Jocelyn Rojas More 

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