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All 5 West Haven hotels

BEST WESTERN Executive Hotel of New Haven-West Haven

2.0 of 5 Hotel   |   490 Saw Mill Road, West Haven, CT 06516
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56%
Ranked #2 of 5 hotels in West Haven
A recent review
4 of 5 stars reviewed 4 days ago
Marco R Stratford, New Jersey
  • Overview
  • Reviews (152)
  • Photos (93)
  • Amenities
  • Room tips (38)
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152 people have reviewed this hotel

Traveler rating
    44
    39
    27
    25
    17
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44
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45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Stratford, New Jersey
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

we were on our way to Cape Cod and spent the nite here and it was a very good choice,,,it took a while for the internet to work but did,,,and a very clean and nice indoor pool,,,a very pleasant stay Mark Rossi

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1 review
4 of 5 stars Reviewed 1 week ago

I rely on this hotel to calm a hard day on the road servicing accounts. It's my one overnight. I require little other than a spotless room, clean and odor free, a good shower, solid WiFi, properly working heat/AC and a nice TV with a fair amount of viewing options. This location fits the bill on all fronts. It's a... More

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ahmedabad
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

As a concept Best Western is supposed to be a small and utility friendly hotel. This place had a lot of character even for a small hotel. The staff were really nice and went out of their way to help me out. Facilities were basic but good. Swimming pool was clean and breakfast was good too. Rooms were good but... More

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Murrieta, California, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My trips to West haven and surrounding areas always has me staying at te Best Western Exceutive Hotel. Their staff is always top notch and professional.The accomendations are excellent and the location is conviently close to major buisness.Prices are very reasonable and accomodate their longer satying guest.I Higly recommend staying at this Best Western Hotel. thank You Mr. David R... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Greer, Thank you for taking the time to write a wonderful review about your recent stay with us. We are so happy we achieved our goal in providing you with a satisfactory stay. Thank you. Jocelyn Rojas More

Raleigh, North Carolina
Top Contributor
95 reviews 95 reviews
14 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 1 night while passing through on the long drive from NC to MA. I checked in at around 11 pm and went to my room looking forward to getting to bed. I entered my room at the end of the hallway and the bed was not made. The sheets and pillows were all over... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Traveler 958, Thank you for taking the time to share your feedback regarding your recent stay with us. it is very upsetting to see we failed at providing you with a satisfactory stay. We will certainly look into this and make sure this does not happen again. We hope that this was an exception and you will consider giving... More

Travelers are raving about these West Haven hotels

Donnacona, Canada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are on the road and want an easy access hotel with all you need this is the place. Shopping, beaches (nice) and restaurants very near. Hotel with no "bling bling" but clean and friendly. I'v read all the horror stories about this hotel on Trip advisor and none was true (during my stay). Easy check in, clean and... More

Review collected in partnership with Best Western

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Betrand B, Thank you for taking the time to write your wonderful review about your recent stay with us. I am so happy we achieved our goal in providing you a home away from home experience. Myself and the team here are very happy your stay was enjoyable . we look forward to your next visit. Sincerely, Jocelyn... More

Stafford Springs CT, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

7 floor hotel that was impressive to look at, but had many shortcomings. The staff, at best was barely attentive, but they got the job done. Kitchen attendant was on her cellphone for the entire meal Sunday morning. (about 35 minutes.) Many potholes peppered the driveway.On the upside, though, the room was very clean and spacious. Nice big TV. Large... More

Review collected in partnership with Best Western

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Chris P. I am very sorry that you had a bad experience in our breakfast area. it is very upsetting to see that we failed at providing you with a satisfactory stay. I will certainly look into this matter and make sure that this will not happen again. My staff will be aware of this problem. I hope... More

Atlantic City, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I love the newly renovated rooms . Great beds very modern and the Front Desk Staff is very accommodating and very friendly.My room is very clean and very comfortable bed. I will recommend this hotel because the rate is very affordable and room is very celan.

Was this review helpful? Yes 1
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mrs. Vilma 123, Thank you so much for your great feedback on your recent stay. I am so happy we achieved our goal in providing you a great stay. We look forward to seeing you again here at Best Western Executive Hotel. Sincerely, Jocelyn More

Hampden, United States
1 review
3 of 5 stars Reviewed June 13, 2014

The rooms are very dated looking. Although the rooms were clean, they really don't look it because the rug is from the 1970s and gives the room a dark and dated feel. Some outlets in the room did not work. Hotel is right next to the highway and the noise of the traffic is very loud in the rooms. Hotel... More

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Donna B. Thank you for taking the time to share your feedback regarding your recent stay with us. It is very upsetting to see that we failed at providing you with a satisfactory stay. Our hotel is newly renovated and we change all the carpets . But I will make sure that it will not happen again. I... More

Phoenix, Arizona
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 2, 2014

Cons: bad mattresses (had to be moved due to a sunken mattress) , Stained Carpet everywhere, very low water pressure and barely functional faucets, unfriendly staff, never enough towels or sheets for the pull out, bad door card readers(takes 3-4 times to recognize the card), low quality disposables from trash bags that kept falling out to soap and shower stuff,... More

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2*
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Also Known As:
Best Western West Haven
West Haven Best Western

93 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
Number of rooms
100

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