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Hampton Inn & Suites New Haven - South - West Haven

Certificate of Excellence
2.5 of 5
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510 Saw Mill Road, West Haven, CT 06516
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Hampton Inn & Suites New Haven - South - West Haven
Best prices for: 1 room 1 guest
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Ranked #1 of 5 Hotels in West Haven
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
David M Plain City Ohio, United States
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260 reviews from our community

Traveler rating
    114
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    32
    10
    7
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123
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plain City Ohio, United States
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I travel to New Haven 2-3 times a year and always stay at this hotel, we have never had a bad experience here. The stay is always friendly, the breakfast always delicious, and great access to the freeway.

Review collected in partnership with Hampton

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Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear David M, Thank you for sharing your wonderful review of out hotel from your recent stay. It was a pleasure having you stay with us again. We know you have many choices when deciding on a hotel. We are very happy you continue to chose us. Hope to see you again soon! More 

boston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Don't be fooled by the site pictures. That was taken when the hotel was just built and it does not show the surrounding area. It is located in a bad area and the hotel is a dump with small and dark rooms. Very depressing!!!!!!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Joseph R, Even though you never stayed with us we appreciate you sharing your opinion of our hotel with other travelers. I hope you were able to find accommodations in the area that better suited you. More 

Los Angeles
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We drove from New York to Boston, leaving New York around 9 pm on a Saturday night. Due to the weather conditions, we did not want to drive too far at night. We chose this hotel based upon its reviews. It was an excellent choice. Helpful staff, large room with mini-frig, easy to find right off the highway. Breakfast is... More 

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Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear RSsmith90211. Thank you for sharing your experience at our hotel from your recent stay. I am glad you chose to stop off and stay with us. We hope we are your choice when traveling from New York to Boston next time! More 

Waltham, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We always try to stay at a Hampton Inn when we travel back and forth from FL. This one was very good. Friendly staff, clean room, large bathroom and refrigerator. Beds are comfortable. Breakfast not quite as good as many we have stayed at, but still there were many choices and we didn't leave hungry.

Review collected in partnership with Hampton

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Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Paula C, It was good to have you back. It was a pleasure reading how your stay was a great one from the pleasant staff to the comfortable beds. We will be waiting for your return! More 

Saugerties, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great place to stay, great staff. When staying in west Haven this inn is near excellent shopping and restaurants. Very easy access to a major Conn. highway system. The Hampton inn has a nice indoor pool and exercise facillity.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear James H, Thank you for your review regarding your recent stay with us in West Haven. I will certainly be sure to share your wonderful comments with our team. we hope to see you again soon! More 

Phila., PA
Contributor
14 reviews 14 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My visit started out great- I arrived earlier than I expected and they had a room ready for me. It was nice- clean, mini fridge, microwave, digital tv, beautiful wood shelves housing the bathroom sink.. I had work to do while my daughter visited a nearby university, so I set up my laptop and worked all afternoon. When I needed... More 

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Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear PattyK7189, Thank you for your review of our hotel from your recent stay. I really wish we could have prevented the pipe brake so none had to experience the inconvenience of the fire alarm. thank you for brining the issue with your TV to our attention so we could add I was pleased to read the rest of your... More 

Newton, Massachusetts
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

No surveillance system on any part of the property combined with limited parking spaces due to poor snow removal led to my truck beind vandalized for over $10,000 in product. Hampton's only response is that a sign in the back lot is their protection. Local police have previously advised cameras,but Hampton has declined. Cavalier approach to security. You are not... More 

Was this review helpful? Yes 6
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear Michael g, Thank you for sharing your review. We certainly do the best we can with the amount of snow we have had this year with keeping lots and walkways cleared. I am sorry that it wasn't to your expectation. We have recently installed new lighting in our parking lot that lights up our parking lot very well. As... More 

Fairfax, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel several times over the past year or two, as our son is attending the University of New Haven. Convenient to the university area (about a 10-15 minute drive) and I-95. Clean, comfortable, quiet rooms, great hot free breakfast, fantastic service!

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Laura M, It was wonderful to see from your great review that you enjoyed your recent stay with us here in West Haven. It's great to see return guests. We hope to continue to see you when you visit your son at University of New Haven. I will certainly share your comments with the team. See you soon! More 

West Haven, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Hampton Inn on West Haven Sunday night. The first room we were given smelled strongly of cigarette smoke, despite being a non-smoking hotel. We went to the front desk to ask for a new room and were immediately given one. The other room was taken off the roster of available rooms. I was impressed with the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear Michelle N, Thank you for sharing your review on our hotel from your recent stay. I am sorry to see your first room smelled of smoke but really happy the team switched you into a much better room quickly and the rest of your stay went well. Hopefully we will see you again when you can stay longer and... More 

Staten Island, New York
Top Contributor
201 reviews 201 reviews
14 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Ruby gave us big Welcome Back! Crystal thanked us when we left for returning and coming here again. It is off of I -95.Near Smilow Cancer(Yale University Hospital). Less than fifty feet from Texas Roahouse (Lunch or Dinner). Very comfortable and immaculate.Gym and indoor pool. 24 hour store on premises. Great breakfast in beautiful room. Healthy berries and fresh fruit,yogurt,etc.... More 

Was this review helpful? Yes 1
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Travelbear007, It was a pleasure reading your wonderful review of our hotel from your recent stay. We love to see our guests return. Thank you for all of your kinds words about out hotel and team. I will be sure to share your comments with the team! We look forward to seeing you again! More 

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