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Hampton Inn & Suites New Haven - South - West Haven

Certificate of Excellence
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510 Saw Mill Road, West Haven, CT 06516
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Hampton Inn & Suites New Haven - South - West Haven
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Ranked #1 of 5 Hotels in West Haven
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Laura M Fairfax, United States
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252 reviews from our community

Traveler rating
    111
    94
    31
    9
    7
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120
35
12
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newton, Massachusetts
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

No surveillance system on any part of the property combined with limited parking spaces due to poor snow removal led to my truck beind vandalized for over $10,000 in product. Hampton's only response is that a sign in the back lot is their protection. Local police have previously advised cameras,but Hampton has declined. Cavalier approach to security. You are not... More 

Was this review helpful? Yes 2
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear Michael g, Thank you for sharing your review. We certainly do the best we can with the amount of snow we have had this year with keeping lots and walkways cleared. I am sorry that it wasn't to your expectation. We have recently installed new lighting in our parking lot that lights up our parking lot very well. As... More 

Fairfax, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We have stayed at this hotel several times over the past year or two, as our son is attending the University of New Haven. Convenient to the university area (about a 10-15 minute drive) and I-95. Clean, comfortable, quiet rooms, great hot free breakfast, fantastic service!

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Laura M, It was wonderful to see from your great review that you enjoyed your recent stay with us here in West Haven. It's great to see return guests. We hope to continue to see you when you visit your son at University of New Haven. I will certainly share your comments with the team. See you soon! More 

West Haven, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Hampton Inn on West Haven Sunday night. The first room we were given smelled strongly of cigarette smoke, despite being a non-smoking hotel. We went to the front desk to ask for a new room and were immediately given one. The other room was taken off the roster of available rooms. I was impressed with the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear Michelle N, Thank you for sharing your review on our hotel from your recent stay. I am sorry to see your first room smelled of smoke but really happy the team switched you into a much better room quickly and the rest of your stay went well. Hopefully we will see you again when you can stay longer and... More 

Staten Island, New York
Top Contributor
201 reviews 201 reviews
14 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

Ruby gave us big Welcome Back! Crystal thanked us when we left for returning and coming here again. It is off of I -95.Near Smilow Cancer(Yale University Hospital). Less than fifty feet from Texas Roahouse (Lunch or Dinner). Very comfortable and immaculate.Gym and indoor pool. 24 hour store on premises. Great breakfast in beautiful room. Healthy berries and fresh fruit,yogurt,etc.... More 

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Travelbear007, It was a pleasure reading your wonderful review of our hotel from your recent stay. We love to see our guests return. Thank you for all of your kinds words about out hotel and team. I will be sure to share your comments with the team! We look forward to seeing you again! More 

west haven, ct, United States
1 review
4 of 5 stars Reviewed 1 week ago

Well located along route 95, not far from yale/new haven, decent clean modern hotel, good amenities, nice room, breakfast included, fair price. Management is highly attentive and very focused on customer satisfaction.

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Sandon G, Thank you for sharing your review with other travelers. I am glad you were happy with the location and accomadations. We look forward to your next visit. More 

Allentown, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Was very clean, loved digital check-in for room seleciton, had night-time auto-dimming feature built into the light switch bathroom (no need to bring a night light), Suite had refrig-wet bar area, good use of space. Recommend this hotel and room.

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear Lynn R, Thank you for your review. I am happy you really liked the digitial check in process. It certainly speeds up the check in process. thank you so much for recommending our Hampton Inn in West Haven as well. We hope to see you soon! More 

Plymouth
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Parking is a challenge. With the trucks taking up multiple spaces and snow banks that hadn't yet melted, finding a space was a challenge. The hotel itself was a standard Hampton with all that goes with that. Room was clean,breakfast was good, staff helpful.

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear Plymouthchick, Thank you for sharing your review about your recent stay with us in West Haven, CT. I am sorry to hear you had some trouble with parking because of all the snow. We certainly can't wait until that is all melted! It was great to see you enjoyed your stay inside the hotel with the clean room, complimentary... More 

Connecticut
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really liked the layout of the room and it was quite spacious, especially good for an extended stay or when you're going to have a few guests come to your room and visit you. Microwave and fridge always a plus. I really liked the room and I would stay there again but at a reduced price. But then again... More 

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello AmenityzGalore, Thank you for sharing your review of your recent stay. We love that you were very comfortable in your room. Thank you for mentioning the shower head issue. We will certainly address that right away. Hopefully next time you will get to enjoy our complimentary breakfast. Hope to see you soon! More 

West Haven, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall a clean hotel although the pool needs a lot of attention. The rooms were clean. The bottom of the pool's paint is chipping off and floating in the water. There was a huge clump of hair floating in the pool and it did not appear to have been recently cleaned. The pool should be drained, dried and scrapped and... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Cheryl W, Thank you for writing your review about your stay with us. I am sorry you were not able to enjoy the pool the way you should have. We are working on getting that repaired. We hope next time you are in our area you will be able to enjoy a nice new pool. More 

kingston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

compared to some others that I have stayed at, this was worth the money. the staff was really helpful. very clean and large rooms. the bed was one of the most comfortable that I have been in, in a hotel. the complimentary breakfast is always good with many choices. for what I needed on the internet, the complimentary internet usage... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear Mike P, Thank you for sharing your review about our hotel from your rcent stay. Great to see you were able to take advantage of our complimantary breafast and internet. We love to see that your were very comfortable in your room as well. We hope to see you again when in West Haven. More 

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