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Hampton Inn & Suites New Haven - South - West Haven

Certificate of Excellence
2.5 of 5
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510 Saw Mill Road, West Haven, CT 06516
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1 room 1 guest
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Hampton Inn & Suites New Haven - South - West Haven
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305 Reviews from our TripAdvisor Community

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Traveler rating
    137
    108
    40
    12
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151
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • Italian first
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  • Spanish first
  • Any
English first
  • All months
    (305)
  • Mar-May only
    (73)
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    (106)
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    (69)
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Salt Lake City, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

Screwed my whole vacation up. I would never recommend this hotel. They do not follow through with their promises. They also have no accountability when it comes to trying to get their mistakes corrected.

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Karen L, Thank you for sharing your review of your recent stay with us. We are very sorry you had an issue that caused your stay to be unacceptable. Please contact me at the hotel directly so we can make this right for you. More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Dropping off my child at University of New Haven was simplified by the proximity of the hotel to both the school and I-95, and the staff offered me tissues at check-out since I wasn't bringing my child back home. An indoor pool to de-stress and even free breakfast. We'll be back.

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello, 859gregorym, Thank you for sharing your glowing review of our Hampton Inn in West Haven. We will always be here when you visit your child at the University of New Haven. We look forward to seeing you again soon! More 

West Haven, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was very clean and front desk rep was very friendly. We would definitely stay here again. The rooms were a great size, furniture and bathrooms were very clean. We rented two rooms and I can say the same about both. We had a pleasant stay as well as our children.

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear Sabrina J, Thank you for sharing your review of our Hampton Inn in West Haven, CT. It was such a pleasure to see you enjoyed your stay with us. We hope to see you again soon! More 

Knoxville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hampton Inn's are a good deal if you desire good beds and better bedding. The staff is friendly and the facility is very clean. The breakfast was not up to the usual quality we have come to expect, but we are late risers and can not speak to the food presented before we got up. But overall the stay is... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Kenneth L, Thank you for sharing your review of our Hampton Inn in West Haven, CT. I will be sure to share your wonderful comments with the team. We hope to see you soon! More 

Bowie, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Needed one night stay after long travel. Reservations made in advance made check-in simple. Thankful for the comfortable accommodations and care of staff regarding my satisfaction in the room. Also thankful for the access to early check-in as we were still en route and running a few minutes later than hoped. Had the needed restful night and assistance of staff... More 

Review collected in partnership with Hampton

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Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear Laverne H, It was a pleasure reading your review of our Hampton Inn in West Haven, CT. We are thrilled you enjoyed your time here with us. We hope to see you soon! More 

Lansdale, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed out stay. Rooms were nice & Clean. Lobby was very nice. Complimentary breakfast was very good. The lobby as crowded with a big group at arrival, but the employee checking us in was very nice. Room was great while traveling with 2 teenagers.

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Paula G, Thank you for sharing your review of our Hampton Inn from your recent stay here in West Haven, CT I will be sure to share you wonderful comments with the team. We hope to see you again! More 

portland, maine
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed for a girls regional softball tournament and enjoyed our stay. The daily breakfast was good, and a variety was served. One day powdered eggs were served, but the next day omeletes made with real eggs were an option. Beds were comfortable and the rooms were quiet. never heard a thing from our neighbors.

Review collected in partnership with Hampton

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello oliviarosa, Thank you for sharing your experience at our Hampton Inn in West Haven, CT from your recent stay. It was wonderful to see you had a great stay while here for a regional softball tournament. We enjoyed accommodating you and your group. We hope to see you again soon! More 

Providence, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 28, 2015

1. Hotel room had food/debris on floor at time of check-in. It clearly had not been vacuumed. 2. Premium internet service extremely slow and unusable. Eventually feel back to LTE and thus waste of money. 3. Fitness room did not have towels, cups, or working water dispenser. Digital check-in worked well although room I preferred was not available; I was... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Hello Thomas G, Thank you for sharing your review of your recent stay with us. As we always strive to make every guest stay a great one we have certainly failed that mission with your stay. We have taken your comments and addressed the issues right away. We hope you will consider this an exception and chose to stay with... More 

United States
Level Contributor
136 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 stars Reviewed July 28, 2015

I've stayed at this hotel several times before and our experience this time indicates possible upkeep problems. After we got in from a long trip we attempted to fall asleep but the mattress was of poor quality; lacking support and we could feel every spring. The mattress was so light that it kept sliding across the box spring and I... More 

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear theexpert, Thank you for sharing your review of our hotel from your recent stay with us. I want to apologize for the poor stay you experienced with the leak in your room. As we always hope something like that does not happen, or affect a guest if it does, we have addressed and fixed the issue right away. As... More 

Wesley Chapel
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 26, 2015

I stay here when in town visiting family. This property has never failed me. I always know what to expect and it is on par and exactly what you would expect for a Hampton Inn. It is directly on the side of the highway and a main road, so certainly no views but if you stay here it is more... More 

Was this review helpful? Yes
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review

Dear kokko1, Thank you for sharing your review of our Hampton Inn in West Haven, CT from your recent stay. It is always a pleasure to see a guest mention they always chose us when in the area. I hope you enjoyed your visit with your family. I will be sure to share your review with the team. We look... More 

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