Was expecting this place to be as charming and with-it as the rest of this town. What a disappointment. A threadbare, seedy, hot-pillow motel. Perhaps they should charge just a bit more and renovate - the place could use it. I don't know what the other reviewers were talking about when they mentioned the continental breakfast. Bitter coffee and stale... more

Room was very stale smelling and my sheets actually stunk, however, we arrived so late at night I just slept with a nose-plug! However, bathroom was very clean and staff was friendly. Definitely not more than a one or two star. more

been staying here for 10 years always satisfied. Room very clean and safe, breakfast in lobby delicious pastries,bagels,fruit and coffee. very convienent location near an active west hartford center and blue back square (whithin walking distance) manage Richard, very helpfull and gracious and knowledgable. hopefully when i return for thanxgiving, phone system will be fully operating. all in all a... more

This is an update to the review of my stay last July. Service has improved, so maybe they were truly overwealmed in July. The hotel now has wireless internet in all rooms that works well. Breakfast is improved - mini bagels and cream cheese as well as packaged pastries, and better coffee. Housekeeping was fine. However, paint and new carpet... more

the only place to stay in West Hartford. Served tea and coffee, bagels and fruit in the A.M. Richard and the staff were very friendly. The outside doesn't look very appealing, but the room was a good size/ We have family in this area and love the location. Love W. Hartford Center. Max Oyster bar was very expensive, but fun..... more

We've stayed here a few times-- years ago-- and we occasionally ask our out-of-town guests to stay here. The room is OK and the location is good. It's the only game in town, really. Customer service should be improved. When attempting to telephone a guest, the 'on hold' phone system kept us on hold for 5-6 minutes before we finally... more