I was very impressed with this hotel. From the front desk night employee named Josh to the manager the next morning Chris who only helped us with a smile on there face. Extremely clean updated room which is equipped with a full-size fridge, sink and microwave oven. I travel with my husband alot being he has many points accumulated from... more

We really liked this hotel, considering the rate and the distance to the casinos (Mohegan and Foxwoods), this place was pretty damm cool. We booked a total of 6 rooms and they were all clean and neat, no smells or bed bugs as I the reviews posted prior. All the rooms have a kitchenette - fridge and microwave, sink and... more

Not cheap, but we were very happy with our stay. Very clean room (no bugs here), comfortable enough for us to spread out when we wanted to. Two queen beds were more than comfortable for three people. Like another commenter, we had trouble with the thermostat - it seemed to converge back to 73 degrees, regardless of where it was... more

Don't be fooled by the pretty bed linens -- there will be no sleeping at this hotel. The building has zero soundproofing. Zero. Large room, pretty and clean carpet and fabrics. But the bed area has no separation from the door -- and the noise in the hallway. And the noise upstairs and next door. The A/C is on a... more

I travel for work and recently stayed at the Springhill Suites in Waterford. My luggage was lost by US Airways, so when I checked in I told Chris and he offered me a toothbrush, toothpaste and a comb. He also told me how to find the Crystal Mall so I could get an outfit to wear to my meeting. When... more

Not much to say other than the fact that we found bedbugs on 2 floors and had confirmation of them on the 1st floor also. The rooms were very nice and actually quite clean. I'd prefer a lighter carpet to see if there were any bugs on the floor but understand the economic decision of hotels to use dark carpets... more

We stayed here one night and thought it was great. The room was clean and the beds and pillows were very comfortable. The staff was friendly and the breakfast was great. They have a make-your-own waffle area with two belgian waffle irons, as well as eggs, sausage, muffins, toast, pastry, oatmeal with all the fixin's, cereals, etc... Not quite everything... more

Clean, clean, clean! Friendly staff, decent breakfast. Average bed. Only problem? $200 per night. even with the AAA rate. Not special enough to warrant the money. more

While this is not a special hotel it is a good choice if you are looking for a motel/hotel room that is standard, clean, well maintained and quiet, in this area (which is greater new London). The staff is friendly and extremely accommodating. more