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SpringHill Suites Mystic Waterford

3.0 of 5 401 N. Frontage Rd., Waterford, CT 06385
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Certificate of Excellence 2014
SpringHill Suites Mystic Waterford
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SpringHill Suites Mystic Waterford
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136 reviews from our community

Traveler rating
    45
    57
    25
    6
    3
See reviews for
51
25
7
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Exton, Pennsylvania
Top Contributor
83 reviews 83 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a weekend to go to the Mohegan Sun Casino. It is a nice roomy hotel that has spacious rooms, free breakfast and a nice pool. I liked how the rooms had a front room with a couch, a small dinning area and then the beds in the back room. The bathroom also had its own separate... More 

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Denton, Texas
Top Contributor
124 reviews 124 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

Had originally booked a stay here for 5 weeks, however due to a scheduling conflict with my company had to cut out after 5 days. Arrived in the middle of a snow storm, kind of difficult to get to the property due to that. Check in was great, thanks Stephanie. Actually all of the staff was great to deal with,... More 

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Senior Contributor
25 reviews 25 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 22, 2015

We booked two rooms from 1/16 to 1/18 for my in-laws and my wife and two kids. My brother-in-law and his girlfriend joined us on 1/17 as we were there to celebrate a birthday in nearby New London. The room was nice and clean, bed sheets were clean, no strange odors, and a very clean bathroom. The free breakfast was... More 

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New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 18, 2015

The hotel was nicely renovated. The room was Clean and I love clean. The bed was comfortable, the breakfast was good. The hotel all around was comfortable.The staff was friendly, and helpful. The heat was great, in the lobby you can always get a hot cup of tea and that was appreciated. Can't really say nothing negative. The price was... More 

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Floral Park, New York
Contributor
19 reviews 19 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 18, 2015

If you are going to Mohegan Sun, stay here! Very clean large rooms. Friendly staff..John at front desk very helpful. And only 20 minutes to Mohegan Sun. Breakfast was ok. I have had better at other Springhill suites.

Was this review helpful? Yes 1
New York City, New York
Top Contributor
55 reviews 55 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 12, 2015

Great hotel with great room and service! The pool is a bit small, but not a problem. At least there is one.. While all these things are very nice, the food is pretty darn bad.... To be honest, that's not a huge problem, but for some other people that might be a problem....

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WHGGuestService, Manager at SpringHill Suites Mystic Waterford, responded to this review

Maximus, We appreciate you taking the time to submit your feedback. I am glad that you were happy with the room and the service that we provide. From your response it sounds like our breakfast needs some attention and I appreciate you mentioning this - we will do our best so that your experience is even better the next time... More 

Greenwich, Connecticut
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2015

Came for a little getaway, and what a wonderful time my friend and I had. Mary from front desk was very helpful, and friendly, as well as a very nice man at the front desk in the morning with glasses, and the nice house cleaning man with dreadlocks. Room was immaculate! Very nice breakfast in the am, not a big... More 

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WHGGuestService, Manager at SpringHill Suites Mystic Waterford, responded to this review

Lou, Thank you for reviewing our hotel. Glad that we were able to make your getaway a little more enjoyable. Thank you for the kind words about Mary and Ronnie, they are always working to be sure that our guests have a memorable stay. We hope to see you again when you are in the area. Sincerely, Chris Chiappa General... More 

Boston, Massachusetts
Top Contributor
126 reviews 126 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed January 3, 2015

Our room, the staff and the property in general were, pretty much, up to Marriott standards. However,the breakfast area was lacking. We arrived 30 minutes before breakfast was to end and there were already empty trays of food that had not been replenished and may not have been had we not inquired. The scrambled eggs were watery, the english muffins... More 

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WHGGuestService, General Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for taking the time to review our property - it means a lot to us to have Top Contributors like yourself to take the time to send in your feedback. It seems like our breakfast experience missed the mark and I would like to apologize for that. We take your feedback seriously and you have my commitment to... More 

Somerset, Massachusetts
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 25, 2014

Spent an overnight at this remodeled 80 room Marriott. Nice clean spacious rooms with hot buffet breakfast.This was a girl's getaway with 12 friends. Just 15 miles from Mohegan and budget priced at $110 weekend group rate where Mohegan and other nearby resorts were much pricier. RIght off 95 South. There is a small indoor pool and gym and a... More 

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WHGGuestService, Manager at SpringHill Suites Mystic Waterford, responded to this review

Jo, Thank you for hosting your birthday getaway at our hotel. I hope that you enjoyed yourselves at Mohegan Sun. It was a pleasure having you and your friends stay with us, and I do hope that we will see you for your next special occasion. Sincerely, Christopher Chiappa General Manager More 

Toms River, New Jersey
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 10, 2014

We had a great stay and a comfortable night in Waterford/New London, Conn. The breakfast was great with plenty of options. They had a great oatmeal with lots of trimmings (walnuts, pecans, raisins, brown sugar, almonds, chocolate chips) and it was piping hot, great!

Was this review helpful? Yes
WHGGuestService, General Manager at SpringHill Suites Mystic Waterford, responded to this review

Jim & Betty, We appreciate all of our reviews, but especially the ones from Senior Contributors like you. We're so glad that you had a comfortable and enjoyable stay at our hotel. Our oatmeal is made fresh throughout the day and we do try to provide you with any topping you could possibly want. Thanks again for staying with us... More 

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Additional Information about SpringHill Suites Mystic Waterford

Address: 401 N. Frontage Rd., Waterford, CT 06385
Location: United States > Connecticut > Waterford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Mystic Waterford 3*
Number of rooms: 80
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Also Known As:
Springhill Suites Mystic Waterford Hotel Waterford
Springhill Suites Waterford
Waterford Springhill Suites

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