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SpringHill Suites Mystic Waterford

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401 N. Frontage Rd., Waterford, CT 06385
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SpringHill Suites Mystic Waterford
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SpringHill Suites Mystic Waterford
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154 Reviews from our TripAdvisor Community

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Traveler rating
    52
    63
    29
    7
    3
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30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (154)
  • Mar-May only
    (40)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (26)
All months
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel and it was wonderful. It was clean, the pools was nice. We were able to accommodate 2 adults and our 4 children comfortably. the free breakfast was delicious and lots of selection. Will stay here again without hesitation. THe staff was wonderful and helpful too!

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Copenhagen Region, Denmark
Level Contributor
10 reviews
5 of 5 stars Reviewed 2 weeks ago

Relatively new hotel which is great if you want to break the journey between NYC and Boston or Cape Cod. The kids loved the breakfast. The staff were helpful with finding good dinner suggestions when the kids were tired. Location is not idyllic by the freeway, but then again I wan't expecting it and I was looking for convenience.

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Manchester, Connecticut
Level Contributor
99 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located directly off I95 in Waterford. Can even walk over to shopping plaza, or get back on 95 for one exit to Crystal Mall and restaurants - so many to choose from. Nice smaller pool and exercise room, free breakfast, cute suite with fridge, sink, microwave. Two TVs. Nice and quiet.

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Dover, Pennsylvania, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is less than 5 minutes from the Coast Guard Academy. Great location for all activities at the Academy. The hotel is clean and appears to be relatively new. The room was nice and the beds were comfortable. The front desk attendant (John) was very friendly. We had a long and unpleasant 7 hour drive to New London and... More 

Was this review helpful? Yes 1
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 26, 2015 via mobile

We stay exclusively at Marriotts because we can count on them to be consistently good. This one stood out as one of the very best. Clean, no odors, comfortable and convenient. Price was very reasonable for the quality. The mattress, pillows and bed linens were extremely comfortable. The air conditioning was quiet and easily adjusted to a comfortable temperature. Slept... More 

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United States
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed June 20, 2015

I like this chain of hotels. The room set up is functional and the bed was comfortable. The rooms on the back overlook a pond and trees. It was relaxing. Front desk gives great restaurant recommendations. Easy access to the hotel from the frontage road. I would stay here again if in the area.

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 7, 2015 via mobile

This is an average hotel, no bells and whistles. Clean rooms and friendly staff. Was not happy with property of hotel. Extremely close to highway, abandoned building right next to it with graffiti on it, drive way needs to be paved. Hotel pool extremely small, and smelled so bad of chlorine. My kids had a headache and biting eyes after... More 

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WHGGuestService, General Manager at SpringHill Suites Mystic Waterford, responded to this review

Tamravicki, Thank you for taking the time to send in your review. We definitely strive to be more than just average, please know that we take your comments seriously and will be working diligently to resolve the issues that you mentioned. I do appreciate that you enjoyed the cleanliness of the hotel as well as the friendliness of our staff... More 

Lehi, Utah
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed May 28, 2015

The property is clean, bed comfortable and the staff is friendly. The room was average. They had to get the refrigerator working, the lighting was sub-par for Marriott, and the towels old. The place needs a renovation. Breakfast was average.

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WHGGuestService, General Manager at SpringHill Suites Mystic Waterford, responded to this review

Sandi, We really appreciate you sending in your feedback, thank you for staying with us. I'm glad that you found your hotel room to be clean and comfortable, but it sounds like there is some room for improvement. Everyone on our team here is committed to providing the best possible experience to our guests and we will certainly work to... More 

Poughkeepsie, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

Very Clean, specious, friendly staff, Great breakfast buffet. Free Internet. They always had freshly brewed coffee ready. Staff was friendly and helpful. it is close to Mohegan sun, Ocean beach park...

Was this review helpful? Yes 1
WHGGuestService, General Manager at SpringHill Suites Mystic Waterford, responded to this review

Wajira, I am so glad to hear that you found our hotel to be so enjoyable. Thank you for highlighting our proximity to local attractions like Mohegan Sun (12 miles) and Ocean Beach Park (5 miles). It was a pleasure having you as our guest, and we do hope to see you again if you find yourself in the area.... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 24, 2015 via mobile

This was the rudest hotel we have ever stayed in - there were herds of obnoxious children and rude parents running and screaming down the halls since 730 am. Sunday is a day of rest?! Not here. Dear hotel staff - you know where you put everyone - so a special no thanks to you for putting the only childless... More 

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WHGGuestService, General Manager at SpringHill Suites Mystic Waterford, responded to this review

Dear Jessebean, Thank you for taking the time to submit your review of our property. Memorial Day weekend is traditionally a very busy weekend where we host many families who are in the area for the holiday. I apologize that there was such a noise disturbance during your stay with us. You make a very valid point about putting more... More 

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