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SpringHill Suites Mystic Waterford

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401 N. Frontage Rd., Waterford, CT 06385
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SpringHill Suites Mystic Waterford
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SpringHill Suites Mystic Waterford
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144 reviews from our community

Traveler rating
    47
    61
    27
    6
    3
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54
27
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Greenwich, Connecticut
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thank you once again for making my families night away great. Special shout out and thank you to Chris, who had housekeeping go and find my shorts that I left in my room, and mailed them back to me. I am very happy to have them back, as I will be wearing them more now that the weather is getting... More 

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Boston, MA
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the SpringHill Suites for a quick 2-night getaway and were more than pleased. We arrived early (even earlier than expected, even with an early check-in request), and the housekeeping staff was finishing our room quickly and cheerfully. On our first evening, we headed out for a few hours and my 5 year old noticed the fresh cookies... More 

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Baldwin, New York
Top Contributor
60 reviews 60 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 12, 2015

I recently stayed at the Springhill Suites in Waterford, CT. We were warmly welcomed at the front desk. There were fresh cookies at check in. Our room was large and very clean. Our room had a microwave and refrigerator. The bed was very comfortable and the shower had good water pressure. The room was well sound-proofed and we had a... More 

Was this review helpful? Yes 1
New York City, New York
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 24, 2015

Consistent with other SpringHill Suites I've visited, this location provided clean, comfortable, amply sized rooms, and a full complimentary breakfast. The added benefit was an extra friendly and helpful staff. In addition, the rooms on the back side of the hotel (even-numbered rooms) face a lake, so very private and restful notwithstanding the hotel's convenient location right off of I-95... More 

Was this review helpful? Yes 1
WHGGuestService, Manager at SpringHill Suites Mystic Waterford, responded to this review

Jason, Thank you for the fantastic review! I am glad that you were so pleased with our staff and the hotel overall. Thanks for sharing your tip about our rooms with a lake view, many of our guests are pleasantly surprised to see this after they check in. Sincerely, Chris Chiappa General Manager More 

Fairfield, Connecticut
1 review
3 of 5 stars Reviewed March 22, 2015

I am a Marriott Vacation Club owner. We usually choose Marriott's as our hotel choice as we feel it is a reliable stay. Clean rooms, comfortable beds, good prices, etc. We booked this room as a quick overnight for my daughter's dance competition. Everything about the hotel was fine, clean, reliable, well priced. My complaint, however, is the front desk... More 

Was this review helpful? Yes
WHGGuestService, Manager at SpringHill Suites Mystic Waterford, responded to this review

Mr. Berry, Thank you for taking time out of your day to review our hotel. I am glad that you found our hotel to be clean and comfortable for your trip to the area. Your comments regarding our front desk team have not gone unnoticed and we are always looking to improve our operation. Should you find yourself in the... More 

Chicago, Illinois
Top Contributor
95 reviews 95 reviews
19 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed March 7, 2015

First and foremost, pay attention to the hotel's website when it tells you to look for New London, CT and not Waterford. And then pay attention to your GPS. The mountains of snow didn't help, but even on a clear day, the hotel is located off a one way entrance from a frontage road, and access to other businesses, including... More 

Was this review helpful? Yes
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 3, 2015

Stayed Sunday night into Monday as a result of bad weather. Front desk was friendly and accommodating. Price was about average for the area in the low 100s. Room was HUGE and for the most part, clean. Found an old hair clip under the couch but bathroom and living area were clean. Bed was flat and uncomfortable and we were... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at SpringHill Suites Mystic Waterford, responded to this review

Jesse, We love to receive reviews from Senior Contributors like yourself. I’m glad that you chose our hotel to get away from all of the snow that we have had recently. Thank you for your positive comments about the size of your guest room; I have already notified housekeeping of the issue that you had mentioned. I’m sorry that you... More 

Millbury, Massachusetts
Top Contributor
61 reviews 61 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 3, 2015

I kept going back and forth between 3 and four stars but decided to go higher because it was a nice stay. What I liked was it was clean and both the couch and beds were comfortable. The pool seemed clean and the fitness room was quiet. I loved that they had free hot breakfast with lots of cold options... More 

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Exton, Pennsylvania
Top Contributor
83 reviews 83 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 23, 2015

We stayed here for a weekend to go to the Mohegan Sun Casino. It is a nice roomy hotel that has spacious rooms, free breakfast and a nice pool. I liked how the rooms had a front room with a couch, a small dinning area and then the beds in the back room. The bathroom also had its own separate... More 

Was this review helpful? Yes
WHGGuestService, General Manager at SpringHill Suites Mystic Waterford, responded to this review

We’re so happy that you enjoyed your stay with us. As your review mentioned we are conveniently located within a 15 min. drive of Mohegan Sun Casino and it seems that our hotel was well suited for your trip to the area. Thank you for taking the time to upload all of those great pictures, we hope to see you... More 

Denton, Texas
Top Contributor
164 reviews 164 reviews
33 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 21, 2015

Had originally booked a stay here for 5 weeks, however due to a scheduling conflict with my company had to cut out after 5 days. Arrived in the middle of a snow storm, kind of difficult to get to the property due to that. Check in was great, thanks Stephanie. Actually all of the staff was great to deal with,... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at SpringHill Suites Mystic Waterford, responded to this review

Pierce, It was a pleasure having you stay with us, sorry that the trip was cut short. Thank you for the great review of our property we’re glad that you enjoyed yourself and found the hotel to be clean and well taken care of. Our staff certainly aims to please, and I will absolutely pass your praise along to Stephanie.... More 

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