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All 7 Waterbury hotels

Courtyard by Marriott Waterbury Downtown

3.0 of 5 Hotel   |   63 Grand Street, Waterbury, CT 06702
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64%
Ranked #3 of 7 hotels in Waterbury
A recent review
4 of 5 stars reviewed 1 week ago
salo41 Liverpool, NY
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149 people have reviewed this hotel

Traveler rating
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    38
    13
    9
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40
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46
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • Italian first
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English first
Liverpool, NY
Top Contributor
82 reviews 82 reviews
35 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Downtown location located near hospital. Older property with old style AC on exterior wall. This also allows all sounds to be heard from outside. Rooms a little worn but clean & large. Very friendly check in. New lobby with new bistro as you Courtyard customers know-very pricy. Dunkin Donuts across the street better option. Pool & hot tub area very... More

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Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Dear salo41, Thank you fo your feedback on your April Stay. I am please to hear your room was very clean and you found the size of the room to suit your needs. I will share your feedback that you found our team to be very friendly. Our team truly makes and effort to be sure you have a wonderful... More

boston
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Don't waste your time with the add on breakfast, it was terrible and not close to worth the money. Hotel staff was very pleasant. Restaurant next door, Diorio's was excellent. Palace theatre on the next block was an awesome place to see a show.

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Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Dear BostonFinny. Thank you for your review on your stay in Waterbury with us. We hope you visit us again and give our Bistro another try. Our dining has also been completely redesigned with The Bistro – Eat. Drink. Connect.®, offering casual, flexible seating; easier access to food and higher quality, healthier menu options for breakfast; and light evening fare,... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel. Nice size rooms and a really handy desk... hotel staff were helpfull, but could possibly use a little more training.. sligjt mess up with our room, and gave us the wrong keys, but to be fair there was a huge wedding party, possibly 2 as i think i saw 2 brides.... Overall a great hotel and the lobby... More

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Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Dear Donp789, Thank you for your feed back on your hotel stay and deeming us a great hotel! Please visit us again in the future! Warm Regards, Tiffany Wilson More

Sandbach, United Kingdom
Top Contributor
76 reviews 76 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 12, 2014

Everything was ok with the stay, clean, generally quiet, good service, friendly staff, free parking.......but they are doing construction in the lobby so they have a temporary bar and restaurant which were ok but not up to what you would expect. No prior notification of the construction work either. Try not to get a roadside room, with the hospital nearby... More

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Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Dear Dave A., Thank you for your review on your stay. We apologize if you did not reveive notification of our renovation when booking. We did take the nessecary steps to place a notification on our website when booking online and our reservation team is trained to communicate the renovation over the telephone at the time of booking. We hope... More

Lynbrook, New York
1 review
3 of 5 stars Reviewed February 24, 2014 via mobile

The hotel was completely understaffed. What staff they did have had very little training. A fire alarm went off during breakfast and hotel management was not adequately prepared. No exhaust fan in bathroom and maintenance was aware of this but told me they don't have any more fans. My friends stayed in the adjoining room and had the same problem.... More

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Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Dear FunnyFatGuy, Thank you for your review regarding your recent stay. We work diligently to ensure our staffed is fully trained, especially in a Fire Alarm situation. I will definitely share your feedback with our Management team, Chief Engineer and Maintenance Staff. I you have a moment please contact me to let me know the room number you stayed in,... More

Cambridge, Massachusetts
2 reviews
2 of 5 stars Reviewed February 17, 2014

We stayed in Waterbury for the night as a stopover on a long drive. The town itself is nothing special but we were just looking for a place to stay. This place met our expectations in every way except that our sheets were dirty when we got there. It wasn't terrible, but there was a spot of SOMETHING on the... More

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Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Dear Daniel N, Thank you for your recent review regarding your stay with us. I am extremely sorry to hear about the spot on your sheets and my apologies that you had to experience that. It is our requirement that all linen is laundered and freshly replaced for each new stay. Thank you for adding that the rest of your... More

Plymouth, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
100 helpful votes 100 helpful votes
1 of 5 stars Reviewed January 21, 2014 via mobile

Hotel is using an overpowering air freshener. It is so bad both my husband and I had strong allergic reactions. My husband got runny eyes and started coughing. I could not breath and hot a searing pain down my bronchial tube. After complaining we could not walk down a hall, the hotel promised to use ozone machines and upgrade us... More

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Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Thank you for your feedback regarding your stay. We are deeply saddended to hear of your expierence and truly apologize for everything. Thank you for taking the time to speak with us on the phone regarding this matter. Wishing you all the best. The Courtyard Team More

Sloatsburg, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 20, 2014 via mobile

Booked a suite for my visit.... televisions were small,with poor reception, and relatively few Cable Channels....the premises were clean, but in need of updating....highway noise was quite prevalent, but not intolerable....The staff was very friendly and aimed to please...suite rate was reasonable. Average venue by Marriott standards

Was this review helpful? Yes 1
Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Thank you for your feed back regarding your stay. We hope you visit us again to see all the improvement we are making with our current renovation. Warm regards, The Courtyard Team More

New York City, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 6, 2014

Our stay here was both comfortable and clean. The staff were very friendly and helpful. Parking was included which was nice. The only thing I felt was that it was a little bit noisy as our room faced the highway, and there is a clock tower nearby which is fairly loud. Otherwise a good experience!

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Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Dear SmashiesAbs, Thank you for your recent review on your hotel stay with us in Waterbury. I am extremely pleased to hear you had an overall great visit with us. We hope to see you back again. Warm Regards, More

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 28, 2013 via mobile

It took the staff 3 hours and 4 calls to deliver a towel. Also, we had to shut off the heating as the thermostat was stuck at a hot temperature. The room was comfortable and nice and the manager gave us a 50% refund. But, this hotel did not meet the expectations we've been accustomed to at a Marriott.

Was this review helpful? Yes
Courtyard-Waterbury, Director of Sales at Courtyard by Marriott Waterbury Downtown, responded to this review

Dear Robert K, My sincere apologies for the towel service and thermostat issues you experienced during your visit. Thank you for communicating this and I will definitely look into these issues. If you have a moment please contact me let me know which room you stayed in or your guest information and I can ensure the thermostat issue was addressed.... More

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Additional Information about Courtyard by Marriott Waterbury Downtown

Also Known As:
Courtyard By Marriott Waterbury Downtown Hotel Waterbury
Courtyard By Marriott Waterbury Downtown Hotel
Courtyard Waterbury Downtown
Courtyard Waterbury
Waterbury Courtyard
Waterbury Marriott
Address: 63 Grand Street, Waterbury, CT 06702
Phone Number:
Location: United States > Connecticut > Waterbury
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Waterbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Waterbury Downtown 3*
Reservation Options:
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