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All 7 Waterbury hotels

CoCo Key Water Resort Hotel & Convention Center - Waterbury

3.0 of 5 Hotel   |   3580 East Main Street, Waterbury, CT 06705 (Formerly Holiday Inn Waterbury)
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CoCo Key Water Resort Hotel & Convention Center - Waterbury
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Ranked #5 of 7 Hotels in Waterbury
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309 reviews from our community

Traveler rating
    34
    34
    45
    58
    138
See reviews for
180
6
6
12
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Ipswich, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I am horribly disgusted at this "resort" hotel. To begin, the main entrance was nice, clean, and up to date. Clearly the only nice thing about this place. The front desk staff was downright rude, making no eye contact other than a frequent eye roll. The staff at the coffee shop were busier putting on makeup behind the counter than... More 

Was this review helpful? Yes 1
New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

got there no towel s in the room paid for roolaway bed and late ck out roolaway bed was taken out before ck out time and expensive sweat shirt went along with it trying for over a month to get to talk to someone in hotel not succsesfull

Was this review helpful? Yes 1
Connecticut
1 review
2 of 5 stars Reviewed 1 week ago

At check in long line 1.5 staff at front, 1 kept leaving... prepare to wait. The hallways are old, dark, musty. The room smelled old cheesse, i aired it out and sprayed fabreeze... no towels , had to call for them. Waterpark overcrowded, CHLORINE odor strong, water cold. Swimming pool the same. The only positive is the restaurant. Since the... More 

Was this review helpful? Yes 4
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Went here on Christmas Day and after all the negative reviews I was pleasantly surprised. Everything was clean. The rooms were nice. The carpeting looked new. The park was clean. We ate dinner at the restaurant and the food was good. I am not sure what people expect. I have a Marriott timeshare so my standards are high and I... More 

Was this review helpful? Yes 2
New Haven, Connecticut, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My stay at CoCo Key was alright but what really turned the vacation around was one of the workers in Pizza Hut. I had an issue with my order and asked to speak with who was in charge. Kristen came out with a smile on her face and asked what the problem was. I explained my issue to her and... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I wish I had listened to the reviews but I trust Groupon to check places or somethong. I guess I trust the brand groupon. Dirty rugs dirty hallways... room was ok but heater was so loud we didn't sleep..this was after I had to call maintenance to get it working. Walls were paper thin and there were kids unsupervised running... More 

Was this review helpful? Yes 4
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

AWFUL CUSTOMER SERVICE. I booked on site and was told 3 times that my price would be 72 dollars a night with tax, no other fees. On check out my bill comes back at 90 a night due to tax. I talked to one person at desk and he got an extreme attitude with me as I was upset due... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

You get what you pay for it. It is nice place if the service is better. Family of 4 stayed there not enough towels, no shampoo, no bed sheet nor blanket for sofa bed, no batteries for remote. Can't call to front desk from guest's room. The life gard at water park are not friendly. My daughter's height is over... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My family and I went here for New Year's Eve and purchased the package. Check in was absolutely wonderful and welcoming to us. Within 5 minutes, we got the room keys to room 310. We got adjoining rooms (Room 308 wasn't ready yet). Right after we walked through the hotel, we called the front desk and the other room (308),... More 

Was this review helpful? Yes 1
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Spent the day here with my best friend and our children. The bathrooms by the pool were filthy. Keep in mind, these are the bathrooms that the swimmers use as they are in the pool area. No toilet paper in any of the stalls, no paper towel to dry hands. I complained to the front desk and the supervisor had... More 

Was this review helpful? Yes 5
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Additional Information about CoCo Key Water Resort Hotel & Convention Center - Waterbury

Address: 3580 East Main Street, Waterbury, CT 06705 (Formerly Holiday Inn Waterbury)
Location: United States > Connecticut > Waterbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — CoCo Key Water Resort Hotel & Convention Center - Waterbury 3*
Number of rooms: 284
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Also Known As:
Coco Key Water Resort Hotel And Convention Center - Waterbury
Holiday Inn Waterbury
Waterbury Holiday Inn

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