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All 7 Waterbury hotels

CoCo Key Water Resort Hotel & Convention Center - Waterbury

3.0 of 5 Hotel   |   3580 East Main Street, Waterbury, CT 06705 (Formerly Holiday Inn Waterbury)
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CoCo Key Water Resort Hotel & Convention Center - Waterbury
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Ranked #4 of 7 hotels in Waterbury
  • Overview
  • Reviews (263)
  • Photos (45)
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263 people have reviewed this hotel

Traveler rating
    32
    29
    37
    52
    113
See reviews for
160
6
2
6
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Any
English first
Farmington, Connecticut
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed yesterday NEW

OK, the truth about CoCo Keys Waterpark and Resort (Waterbury): DO NOT BOTHER GOING.... ever. I thought it would be fun... Got a great groupon and convinced my sister and my friend that it would be BETTER than camping. Well, it was a mixed bag.... I had a bed, and not sleeping in my car because of the rain. But,... More

Was this review helpful? Yes
New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

There is nothing positive about this place. The location is horrible. The front desk staff was clueless. The rooms were dirty, the bathrooms were disgusting... The sheets were disgusting had to throw them out and get new ones. The AC unit did not work properly. The direct tv's reception was horrible. The waterpark was crowded hot and reeked of chlorine.... More

Was this review helpful? Yes 2
Cranston, Rhode Island
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My 4 year old child shouted out, "this water is nasty". If a 4 yr old can look at water in a water park and realize it is gross, then it is really GROSS. HARD WORKING FAMILIES DONT WASTE YOUR TIME OR MONEY AT THIS PLACE. We took our three kids for an overnight at this hotel figuring the kids... More

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This place is a 1 star hotel at best.. The water has so much chlorine it looks white. Went swimming.. Neither the pool, the water park, or the hotel itself had towels!! My kids were freezing.. Got to the room and there were no towels there either! We waited 2 hours to get towels.. The hotel is very run down... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I didn't enjoy much of it because there wasn't much to enjoy. It's also not as clean as I thought and was told. Please don't waste your time, didn't go yet but maybe Six Flags Indoor Waterpark might be a better choice. Also, the food is terrible inside the water park. Can you imagine, my 9 year old wanted to... More

Was this review helpful? Yes 1
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My family and I stayed 3 days 2 nights at CoCo Keys in Waterbury, Ct. This was a big disappointment! The decor was nice and the facility appeared to be clean, but filthy underneath the surface. We had one bad experience after another beginning with the pull out sofa mattress, which was worn-out, dingy and disgusting looking. It had numerous... More

Was this review helpful? Yes 1
Wantagh, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I just don't get it, this place has so much potential and it needs a lot of TLC. It looks like at one time the hotel was magnificent but now it looks like it hasn't been maintained or cleaned in years. We have been to another CoCo Key in NJ close to Philly and found that water park to be... More

Was this review helpful? Yes 5
Wallingford, CT
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had won tickets to Coco Key at a silent auction. After reading many negative reviews we were hesitant to go. Finally, we decided to check it out before the passes expired. We were pleasantly surprised! My 4 year old son had a blast. It was very clean and lifeguards were noticeable all over. We would definitely go back on... More

Was this review helpful? Yes
New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The first morning after we arrived, we went to the swimming pool and it was BEYOND disguting. I have pictures to prove it. I complained to the front desk, they sent someone 30 minutes later who end up closing the swimming pool because it was INFECTIOUS. When I complained at the front desk they tried to sell me pass for... More

Was this review helpful? Yes 4
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed at Coco Keys a few weekends ago. While I had a few complaints, they were all handled very professionally by management (thank you Jayson Singh- you were very kind to us). There seems to be a stigma attached to this hotel where people feel as though they are obligated to find something to complain about... More

Was this review helpful? Yes 1
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Additional Information about CoCo Key Water Resort Hotel & Convention Center - Waterbury

Address: 3580 East Main Street, Waterbury, CT 06705 (Formerly Holiday Inn Waterbury)
Location: United States > Connecticut > Waterbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — CoCo Key Water Resort Hotel & Convention Center - Waterbury 3*
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Also Known As:
Coco Key Water Resort Hotel And Convention Center - Waterbury
Holiday Inn Waterbury
Waterbury Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Experience Connecticut's ultimate indoor water resort! No matter what the weather is like outside, it's always a bright and sunny 84 degrees at CoCo Key! With over 50,000 sq. ft. of indoor Key West-style adventure, CoCo Key Water Resort has all the fun and excitement your family can handle. ... more   less 
Number of rooms
284

Questions & Answers

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Yonkers, New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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