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All 7 Waterbury hotels

CoCo Key Water Resort Hotel & Convention Center - Waterbury

3.0 of 5 Hotel   |   3580 East Main Street, Waterbury, CT 06705 (Formerly Holiday Inn Waterbury)
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Ranked #4 of 7 hotels in Waterbury
  • Overview
  • Reviews (257)
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257 people have reviewed this hotel

Traveler rating
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    37
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    108
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156
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6
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Wantagh, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I just don't get it, this place has so much potential and it needs a lot of TLC. It looks like at one time the hotel was magnificent but now it looks like it hasn't been maintained or cleaned in years. We have been to another CoCo Key in NJ close to Philly and found that water park to be... More

Was this review helpful? Yes 2
Wallingford, CT
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We had won tickets to Coco Key at a silent auction. After reading many negative reviews we were hesitant to go. Finally, we decided to check it out before the passes expired. We were pleasantly surprised! My 4 year old son had a blast. It was very clean and lifeguards were noticeable all over. We would definitely go back on... More

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New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

The first morning after we arrived, we went to the swimming pool and it was BEYOND disguting. I have pictures to prove it. I complained to the front desk, they sent someone 30 minutes later who end up closing the swimming pool because it was INFECTIOUS. When I complained at the front desk they tried to sell me pass for... More

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My family and I stayed at Coco Keys a few weekends ago. While I had a few complaints, they were all handled very professionally by management (thank you Jayson Singh- you were very kind to us). There seems to be a stigma attached to this hotel where people feel as though they are obligated to find something to complain about... More

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Newtown, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago NEW

my first time at this hotel was wonderful! rooms were clean, big and had a good selection of tv shows, indoor/outdoor hot-tub, water-park was very clean/ safe for all ages, the kind manager jason helped me with anything i needed in my room for my kids and made sure our visit went well, i would defiantly suggest this hotel to... More

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1 review
2 of 5 stars Reviewed 1 week ago NEW

I was hoping to have a great experience and find a place that my daughter and I could stay on a regular basis, while visiting my other daughter who just moved to college in CT..someplace that would give us a fun, family getaway for a day or two, every other week (at a reasonable price). THIS WAS NOT IT!! It... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

As the Director of Maintenance at a similar sized hotel in Connecticut, I know the high expectations of guests and visitors in staying in a hotel. This hotel doesn't not even come close to meeting those expectations. The service is poor at the front desk, we almost felt as if we were a burden by being here. The facility seems... More

Was this review helpful? Yes 1
Bronx, NY
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

In theory, this place would be nice. Unfortunately, it just isnt. We checked in, received the room furthest from check in (in a relatively empty hotel). Im assuming this has something to do with the groupon rate I purchased. Either way, this long, dark walk was the beginning of the end. The place is dirty. Simple as that. Dirty. It... More

Was this review helpful? Yes 2
Dover, Vermont
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

This place had good bones- the atrium looked like it was beautiful once. There was an awesome waterfall but not running. Decent carpet but needs steam cleaning. Real plants outside the rooms starting to die and just needs a little color. The room was mostly clean and except for the wallpaper in the bathroom it looks like it's been updated... More

Was this review helpful? Yes 1
Castleton On Hudson, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is large and built with a nice indoor atrium layout.It has the potential to be a relaxing area and user friendly. This hotel needs a deep cleaning from top to bottom. Every area is in need of an extreme cleaning project. There was garbage on the floors of balconies on the 1st floor hotel pool area. Dirty socks... More

Was this review helpful? Yes 1
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Additional Information about CoCo Key Water Resort Hotel & Convention Center - Waterbury

Address: 3580 East Main Street, Waterbury, CT 06705 (Formerly Holiday Inn Waterbury)
Location: United States > Connecticut > Waterbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — CoCo Key Water Resort Hotel & Convention Center - Waterbury 3*
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Also Known As:
Coco Key Water Resort Hotel And Convention Center - Waterbury
Holiday Inn Waterbury
Waterbury Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Experience Connecticut's ultimate indoor water resort! No matter what the weather is like outside, it's always a bright and sunny 84 degrees at CoCo Key! With over 50,000 sq. ft. of indoor Key West-style adventure, CoCo Key Water Resort has all the fun and excitement your family can handle. ... more   less 
Number of rooms
284

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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