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CoCo Key Water Resort Hotel & Convention Center - Waterbury

3580 East Main Street, Waterbury, CT 06705 (Formerly Holiday Inn Waterbury)
Hotel amenities
CoCo Key Water Resort Hotel & Convention Center - Waterbury
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346 reviews from our community

Traveler rating
    34
    36
    50
    61
    165
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197
6
6
16
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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    (346)
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    (91)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

This was the worst hotel experience of my life! Here are some words to describe it: •uncomfortable •dirty •smelly •incompetent •scary •unpleasant •loud •over-crowded When we first got to the hotel, we had to stand in line for 20 minutes waiting to check in. When we finally got to our non-smoking room, the smell of cigarettes was over whelming! Our... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

The worst place ever to have bday parties they gave me a raw pizza to give to the kids at the party yea they are just gross then the cake wow I'm not a baker and I can do better with box mix and now the Manger wants to say I was ruin to him oh man I wish I... More 

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Queens, New York
1 review
3 of 5 stars Reviewed 6 days ago NEW

When I first book the trip along with my booking I requested to know if the rooms had refrigerators. My husband is insulin dependent and I did not see it under amenities but I could not remember the last time I was in a hotel that did not have a refrigerator. The day before check in and since I waited,... More 

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Jersey City, New Jersey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We have booked this trip for my son's 9th birthday, we thought it was going to have a great time. However it was a horror story I booked the room with a king size bed and pull out sofa. Not what I ended up getting. They bought a fold out bed that was all broken and dirty. I would never... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago via mobile

I went with my family and when we got there everything seem so nice and clean but as the day went by I know hoe dirty the pool was their were people taking a poop in the water! In the room I stood in with family the rug was smelling horrible and also the hotel was infested with BED BUGS... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Upon reading the reviews after I had actually booked a room here, I was frightened!!. When I arrived, the concierge personnel were very busy, but welcoming. I explained to the gentlemen that I read all the reviews and that 90% of them were negative. I told him I did not want to stay near any noisy areas, nor did I... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Not at all what I expected! First of all room was dirty, heater didn't work, rugs were dirty and old, mattress were hard and TV channels were limited. The water park DIRTY, life guards had no say or control on what kids did, and the bathrooms in the water park were disgusting. My one year old came back home sick... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The Place is beautiful. The rooms are comfy and clean. I stayed here with my pool team for championships. All the staff were helpful and nice. The pool and jacuzzi is a added bonus that comes with staying in a room. We walked around the water park too. The water park seems great for younger kids but teenagers may be... More 

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Long Island
Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I used to go there when my kids were young and it wasn't the most impressive of hotels but the waterpark was fun and the price was right. Now it's down right disgusting. I wouldn't walk the halls alone day or night...that kind of bad. And don't expect there to be any staff around. Just don't go.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Most definitely the worst hotel experience I have ever had! So dirty I sleep in another hotel. Then there is the pool. Over crowded, dirty, about 4x's the clorien allowed and dangerous. This place needs to be closed down. Sorry but your best off staying in a roach motel than this place. 👎👎-F

Was this review helpful? Yes 1
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