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CoCo Key Water Resort Hotel & Convention Center - Waterbury

3580 East Main Street, Waterbury, CT 06705 (Formerly Holiday Inn Waterbury)
Hotel amenities
CoCo Key Water Resort Hotel & Convention Center - Waterbury
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369 reviews from our community

Traveler rating
    37
    37
    50
    66
    179
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217
6
6
17
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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    (369)
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    (114)
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    (87)
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    (56)
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    (112)
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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We recently purchased an overnight stay through Hotels.com for this location. It was a treat from our 4 and 6 yr old nieces. We arrived at the hotel and were checked in by a trainee who had to continually ask questions regarding our reservation. There was a lot of whispering behind the counter, but we were checked in and handed... More 

Was this review helpful? Yes 5
Albany, New York
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Groupon that was purchased on 12/4/14 and redeemed on 1/23/15 at CoCo Key Water Resort in Waterbury, CT. We arrived at around 4pm and was greeted by non-working front doors which was the first sign of a truly horrible time. We checked into our room and paid extra money for a mini-fridge. The fridge was not delivered for almost an... More 

Was this review helpful? Yes 5

Travelers are raving about these Waterbury hotels

Glastonbury, Connecticut
1 review
5 of 5 stars Reviewed 2 weeks ago

While attending a conference at this facility, I asked if I could see the water park, and found it locked, but the friendly and helpful Violetta made two trips around the floors to find a way to let us in to tour. She then pointed out all the features and walked us through what must be ahppy and lively spot... More 

Was this review helpful? Yes
Yonkers, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This place was absolutely filthy from top to bottom. I nearly had a panic attack when I checked into my room. The carpet was dirty, the bathroom sink was dirty, I pulled back the sheets and that's when I flipped. Stains and hair in the bed! Long story kinda short, my room was changed to a somewhat better room. For... More 

Was this review helpful? Yes 2
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
70 helpful votes 70 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Don't go here! The place is disgusting! Dirty and run down. I can't believe Groupon is offering it up again. I bought the groupon for my daughter and family for Christmas. They went in January and she called me as soon as they walked in the room. She sent me pictures of dirty sheets, mold in the bathroom, a broken... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

The absolute worst place to stay and I travel frequently. The first room had a broken fawcet that sprayed everywhere and the toilet backed up. The second room had a broken AC but the biggest offense was that the place was filthy! No soap or papertowels in restrooms and overflowing garbage cans. When we checked in there was food garbage... More 

Was this review helpful? Yes 1
Providence, Rhode Island
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It took forever to check in the computer was down. The person who was checking us in did not know how to do it manually. I do understand stuff like this happens but it would have been nice to have been noticed while checking in. I was given a key and not even told where to go. I asked if... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The bathrooms were disgusting. There is absolutely no one cleaning it. Pure filth. The employees seem like they have no clue what's happening. This place really needs OSHA to come in and show them how to have proper hygiene in the bathrooms.

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I had called to reserve two night in coco keys nj but unfortunately the nights I wanted weren't available but just one. I had called reservation and a lady named Jacklyn V was very nice and helpful. She took her time to explain everything to me in a respectable and professional manner. She answered all my questions that I had... More 

Was this review helpful? Yes
Somerset, Massachusetts
1 review
1 of 5 stars Reviewed 4 weeks ago

I have no words to describe this dirty, filthy water park and hotel. The water was not clear at all. There was so much hair balls in the pool. The bathrooms were covered in dirty water, wet toilet paper and dirty diapers. No dry towels for over 1 hour. The hot tub water was yellow and brown color. Not only... More 

Was this review helpful? Yes
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