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CoCo Key Water Resort Hotel & Convention Center - Waterbury

3580 East Main Street, Waterbury, CT 06705 (Formerly Holiday Inn Waterbury)
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CoCo Key Water Resort Hotel & Convention Center - Waterbury
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399 Reviews from our TripAdvisor Community

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Traveler rating
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    196
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236
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Randolph, Massachusetts
1 review
2 of 5 stars Reviewed 4 days ago NEW

To be fair, I will start with the pros of our stay. My husband, and I purchased a Groupon offer for ourselves and our three children for July 27th through July 28th in a king room with sofa bed. Pros: Comfortable King Size Bed That is unfortunately the only pro of our stay, and the only positive is that that... More 

Was this review helpful? Yes
Carlos S, Trip Advisor Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Sorry for the inconveniences, we do indeed post all of our information online and closures as well. Thank you for your review and we hope to see you at the Water Resort again! More 

New York City, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Despite the many negative reviews I read about this hotel, I decided to be the judge and take my own chances. To be honest, I am very happy I did. The place is not a 5 star hotel if that is what you are looking for, but it is surely a nice cozy place to enjoy and relax. I was... More 

Was this review helpful? Yes
Carlos S, Trip Advisor Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Reviews like this make my day. We strive to be very helpful to our guests and make it their best possible stay. Thank you very much for your review. More 

New York City, New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

I booked two nights with a king bed and a pullout bed, at this coco key for 7/27 - 7/29 through Groupon. I had previously stayed at the Mt Laural location in New Jersey. When I stayed there we had a pleasant time and enjoyed our stay. When I saw the deal on Groupon about the Connecticut location I jumped... More 

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Travelers are raving about these Waterbury hotels

1 of 5 stars Reviewed 1 week ago NEW

So I was recently here for a pool tournament. As stated in previous reviews the group was very large, I believe the hotel management and staff were completely overwhelmed. I don't think that the facility is used to accommodating this many people at one time. Many people were waiting hours for rooms while I walked up and checked in within... More 

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West Hartford, Connecticut
1 review
3 of 5 stars Reviewed 1 week ago

I was pretty happy with the water park, and all the rides were fun and exciting, I guess. My cousin enjoyed it too. A couple things the water park could use is adding a swimming pool, more exciting rides, please, most rides were for five and below years olds. The older kids want to have fun too. The water should... More 

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New London, Connecticut
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago

Our room 214 was overall a clean and comfortable one, however the a/c was not working. We checked in July 22 around 2 or 3 pm. The water park was ok, but not for small children under 3. The folks in room 216 made our stay unbearable despite the staff speaking to them. Walls of the place are paper thin,... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This past weekend myself my husband and our pool league which consisted of over 600 guests booked this hotel and every person who stayed had complaints. After getting in the first room the hotel booked us in I found blood on the sheets when I went to turn down the bed that was at 12 a.m. and I and the... More 

Was this review helpful? Yes 1
Carlos S, Trip Advisor Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Terribly sorry about the problems we've caused you. I will look into every issue you brought up so you can enjoy your stay the next time you visit us. I can't imagine being brought up and down the stairs while pregnant, seems exhausting. Sorry for that :( and congratulations on the baby! More 

Ronkonkoma, New York
1 of 5 stars Reviewed 1 week ago

We had to switch rooms 3 times due to broken air conditioning and a foul odor in one of the rooms. Others in my (very large) group had to switch many more times. One couple went through SIXTEEN rooms before finding an acceptable one. This place needs to be gutted and remodeled. I will say the staff was pleasant. It's... More 

Was this review helpful? Yes
Carlos S, Trip Advisor Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Your group was indeed very large. We will better prepare the next time we have 1 as large as yours. Sorry for your inconvenience. Thank you for the compliment to our staff, I will run that along to them. As far as your insult, there are people that disagree with that comment. We have repeat guests that love our Water... More 

Melville, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed there recently with a large group. Many people had to change their room at least 3 times. One couple changed 12 times. Stair wells smell like cheese and vomit. That smell leaks into the halls mixed with the smell of mold. The pool wasn't any thing to go crazy for. We didn't even go in. If the rest of... More 

Was this review helpful? Yes
Carlos S, Trip Advisor Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Yes your group was extremely large and we're sorry for not meeting your leagues expectations. I hope you did well in the tournament though! We'll better prepare for your arrival the next time you come or any group the size of yours. Sorry for the troubles. More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This place is NOT a resort. It's an outdated, dirty hotel with a small water park inside of it. We went here for my daughter's birthday (yesterday) and she enjoyed it, but the room we stayed in was a little yucky. Confirmed for an adjoining rooms when booking, but arrived and it wasn't available. Bright spot is that they deducted... More 

Was this review helpful? Yes 1
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